HubSpot Service Hub Reviews & Product Details

It's pretty easy to navigate, and I can create and track the properties I need that tie to my clients. It also helps me stay aligned with my teammate

The reporting doesn't always work the way I want it to. Precisely when I have to track my repeat clients visiting my webinars. Hubspot seems to only track it once.

Tracking conversations and progress of our new and ongoing clients. Benefits us by keeping me and my team aligned with our clients' implementation and ongoing processes.

I am a big fan of Hubspot - so much so that I have often thought "I wonder what it is like to be a part of this organization!" I enjoy finding new tools and features or even reports. The service hub does it all! I can't see myself switching to another platform.

Not everything is as intuitive as it could be. I do find myself having to reach out to the support team for clarity. Once I understand a process, I never have an issue. It is almost as if you have to understand the inner workings, rules, and workarounds before you can reap the full benefits of this amazing platform.

Hubspot Service helps us track and measure our success. The dashboard integration meets my reporting needs and captures insights that we had not known was needed!

Allows us to manage out clients communications with ease. Everything is organized and easy to find.

I haven't found anything that has hindered us or not allowed our workflow to run smoothly.

Service Hub is solving our prior workflow issues when it comes to managing client accounts and answering service tickets.

As a solo founder juggling multiple responsibilities, finding the right tools to manage customer relationships and support can be a daunting task. My experience with HubSpot's Service Hub has been overwhelmingly positive, which has been an absolute game-changer for me and my business. HubSpot's Service Hub has become my go-to solution for ensuring that no customer falls through the cracks. The comprehensive suite of features they offer is makes it simple to manage my Customer Success processes. Their universal inbox, live chat, and bots, make it easy for my team members to collaborate with a cohesive voice. It has significantly streamlined my workflow, allowing me to stay organized and respond promptly to every customer query. HubSpot's Service Hub also offers feedback surveys, which have been invaluable in gaining insights into my customers' experiences. The ability to collect feedback directly within the platform allows me to continuously improve my products and services, ensuring I meet and exceed customer expectations. HubSpot's Service Hub has revolutionized the way our team manages customer relationships and support. Their comprehensive set of tools have helped us deliver exceptional service while saving us valuable time. I continue to recommened because they truly exceeded my expectations at an affordable price.

While HubSpot's Service Hub offers powerful features, there are some downsides to customizing it to fit our organizations needs. We always associate tickets with both Contacts and that Contacts associated Company. Being able to accomplish this feat within HubSpot took a lot of finagling with the API. Because we have notifications turned on for basically everything, we get inundated with about 6-8 'pings' with each ticket.

HubSpot's Service Hub has played a crucial role in addressing key problems that our organization was encountering in customer support and relationship management. By consolidating communication channels into a shared inbox, it ensures that all customer messages are efficiently managed and responded to in a timely manner across various platforms. The live chat enables us to provide real-time assistance on our website, resulting in increased customer satisfaction and improved lead conversion rates. Service Hub also streamlines ticket management by centralizing support tickets, allowing for effective prioritization, assignment, and tracking to facilitate faster issue resolution, and measurement of SLAs. The availability of feedback surveys helps us gather valuable insights into our customers' experiences, enabling us to make informed decisions to enhance our offerings and improve the overall customer experience.

The platform is extremely easy to navigate and use. Hubspot customer service is always there and is super friendly and helpful! I love all of the capabilities and functions that hubspot offers!

No downsides in my opinion other than some customizations that could be offered.

n/a

Easy to use and anonymous to the client.

Sometimes the edit message button does not fit in the screen.

I can easily sent instructions or a copy of something I am discussing with the client.

It is intuitive for our small but growing team - we value efficiency and simplicity and this provides both!

There could be a few more instructional videos or an easier "onboarding wizard" to help people who are new to the team.

It makes it easier for us to answer client questions in a timely manner - I like that it allows us to quickly respond to tickets and see reporting easily.

Using it to host our knowledge base and has been great so far! Makes it easy to set up. Also great compatibility with Vitally! Seems to be great for our sales team and finance team too.

There is a big learning curve as HubSpot is hugely complex because it is highly customizable. Knowledge Base is also new so for now limited but cant wait for new features to be implemented.

Implemented a self-service knowledge base and customer portal so our team can move away from corresponsive emails to a ticket tracking system for issues from customers.

I like the ability to see the tickets come in and close them. It's easy to respond, insert meeting links and track customer satisfaction

I dislike the fact that I don't get notified of a ticket reply unless I go in manually and assign myself the owner of the conversation. If you are dealing with hundreds of tickets this is a lot of work and it should automatically give me a notification of a client reply with closed tickets and reopen them without me manually searching

creating tickets and allowing us to respond and assign tickets to any team members easier. The reporting feature is also really nice.

Very useful tool to find informatiion I need about communications with our cleints. Quick and easy.

Sometimes it is a little difficult to find information within all the different areas of a clients profile.

For my role specifically I intake feedback and am able to check to see if a user has had any other internal communications before I reach out.