IRIS CRM Reviews: 4.6/5 — Highly Rated

Perfect for merchant service providers. Great variety of integrations. Very good for residual reports by processors.

Organic reports don't provide all information. API may be required in combination with internal programming or additional tools like Power BI to generate and automate custom reports, KPI's and graphs.

Merchant registration, residual payouts and service ticket management.

User friendly, supports Integration to other systems, Helps in fast processing when compared to other CRM's

The design of the layout could be better providing good UI, giving an edge over it's compitetors.

Automation, Speed transactions, customization of templates

We implemented IRIS for the residual management tools. Implementation was quick and easy and the team was very helpful.

We only use residual management so we can't speak to the other features.

Partners access commission reports through a secure dashboard versus receiving a spreadsheet with manual calculations.

Our company uses IRIS for our day-to-day sales and lead generation. From the very beginning, the IRIS team dedicated full support to making sure our CRM was functioning properly, efficiently and to the best of our business standards. From the onboard process and on, Viktoryia and her team answered every question, got our customized features enabled and advocated on our behalf with outside processes to make work flow and reporting seamless. The IRIS app makes business on the go simple and accessible, so you never miss a note or call

At this time, there is nothing at all we dislike. IRIS has been wonderful from day one!

Lead management and sales flow has been solved for our company. We used to use an excel spreadsheet, and now everything is so much neater and organized.

Integration of applications with FIS, user-friendly.

Haven't used the appointment board to it's fullest so would like to see more business development tool added on.

Team communication and closing on the new accounts including current accounts performances.

It is specially designed to serve customers in the payment processing industry. It provides various useful features such as merchant onboarding, integrated outlook, residual income calculation, and many more. Also, it provides processor independent reporting to enhance growth and productivity. With the help of IRIS CRM, you can easily handle important functions of your business and job. The capability of integration is great. It integrates seamlessly with e-sign software.

It needs to update the old school design layout because the current layout is outdated. It needs to improve the user experience because it is also outdated. It is hard to customize workflows and it requires coding expertise on the back end. Also, it would be nice if it higher the text limit. It is a little bit expensive. Sometimes it slows down and takes much time in loading. It is somehow confusing for first-time users because of so many configurations. Sometimes it is difficult to manage data sources.

It is an easy to learn, easy to use, and customizable tool. One major benefit is that it provides a transaction reporting dashboard to grow the list of consistent processing networks. It has made it easier to automate recurring processes and manage residuals. The customer support is excellent and very responsive. Another helpful and important component is reporting feature. The reports it provides are much faster and cleaner than other tools in the market. It enables you to generate sales reports speedily for certain product families.

Excellent Support! As always Mohamad goes above and beyond to ensure we understand the different tempates related to commission reports and is alwyas willing to provide any training needed.

Not applicable. Great reporting tool and easy to understand

Iris CRM has so many different tools needed to implement changes to residual files. Seamless process.

Responsive, helpful service, and constant iterative enhancements. Their support team is prompt and eager to help, their engineering team releases a steady stream of new features, and their product team prioritizes feature development based on actually listening to their customers.

There are some small tweaks I'd love to see made to their API, but there is definitely a clear vision behind it and they are very receptive to feedback.

IRIS has made merchant boarding, reporting, helpdesk, and residual calculations very easy for our internal teams.

The team is always extremely helpful and very professional. Big thanks to Mr. Luis Feliz for helping me with the integration

There is not much to dislike. I do think that the interface will change over time to become even more user friendly

We keep track of all our merchants through IRIS and also we are pushing merchants to use the platform to view their daily transactions

Gold Card Services Loves IRIS because it is user friendy, industry specific, and the customer support is great. We like it for lead management and constant contact with agents. I think my boss likes best that he can manage the residuals.

We really have not had any issues. I would love the text limit to be higher, and I believe that is something they are working on. Our team loves IRIS I do not hear any complaints from anyone. We tell everyone about it.

I used to have to use constant contact for my emailing and another app called texedly for my texting. (I am a recruiter) I save tons of time now by inputting the candidates into IRIS and then doing a mass text and email. I literally gave my company cell phone back to my boss and use IRIS for all of my texting and emailing now! :)

Iris makes it easy to automate our recurring processes & data entry, generate templates for communication, helps with time management, organization, and they are always making improvements based on our feedback & from other users. Any time we run into a problem the support team is responsive and helpful, whether by email or through their quick chat service available any time you are logged in.

Iris is doing a great job at collecting and implementing feedback the only items I dislike I'm confident Iris will continue to improve over time.

Automation of many processes, quick email templates, speedy data entry from lead duplication, looking to integrate eSignature to the process in the future.

Luis and his support team are ALWAYS so helpful and great to work with! I love the reporting features. I manage the customer service dept and LIVE at the help desk :)

I look forward to all the new features that come!

It makes many components of my job much easier with the reporting features.

This CRM is very customizable in just about every way. You can really make it fit exactly with your business

Tailoring the offerings to your office's specific uses for different price points would be great.

IRIS is crucial to our residual calculations

Mohamad has been incredibly helpful in all of my mapping issues and will jump on a meeting with me, share the screen to show me what is happening in the background as well as explaining "logic" formulas to me. The customer service at IRIS has always been great, if I ask a question one person does not know or specialize in, they will get me to the right specialist.

Integrations and email functionality are not my cup of tea.

Creating a place for all of our Reps to be able to organize their leads and merchants is key.

We recently switched to the IRIS CRM from Salesforce and the migration was seamless plus we had top notch support every step of the way. As and administrator the back end setup and management is a breeze, very easy to learn, understand and customize. Our implementation manager Viktoriya has been awesome, we are loving the features available to us, the system is easy to use and navigate plus it is built for our industry. I have been most surprised with the support we have received, not only from Viktoriya but Demitri, Mohammad, Jaron, Mario and the representatives standing by on chat to answer any question I may have. IRIS is open to our feedback as well and the turn around time on updates have been outstanding. They really have thought of everything for the merchant services sales industry.

Thus far there is nothing I have disliked about IRIS. If there is anything you want to change or customize they get right on that for you.

IRIS is doing everything our last CRM was doing but so much more, reporting, tracking, document management, merchant portfolio data, residuals...you name it in the merchant processing industry and IRIS has you covered. Managing our reps has become seamless because we use IRIS to track the status of our leads and manage our reps that are now working remotely. Soup to Nuts, IRIS does it all! We love the email tracking features and I am sure there is a lot we still have left to learn and utilize. We are just scratching the surface.

While IRIS has exceptional functionality and integrations, I think that even more valuable to me is the level of customer service being top notch. Luis, Mohamad, Linda, David are all great to name a few.

I do not like not being able to view the support tickets I submitted.

We are consolidating reporting for multiple processors/sponsors into one location; the IRIS CRM.

Whether it's a quick question or something a little more complex, IRIS always is there to respond whether via chat or phone. Luis is phenomenal when walking you through a solution step by step. He takes his time to ensure you have resolved your issue successfully. Luis helps to make IRIS a great CRM.

I currently don't have any dislikes about IRIS.

IVR, Dialer, Porting Phone Number. I have realized we can get all of our benefits and need as an ISO from IRIS CRM.

This CRM was really made with the Payments world in mind. The support we receive from the IRIS team as we work with the CRM is amazing!!!

The CRM is still growing and changing everyday but it usually is for the better.

Client data organization and residual payouts from different processors. Its incredible to be able to have all our data in 1 place. We work with various processors and platforms and with the integrations IRIS is doing we are able to go to one place for all our needs.

The reporting is much cleaner and faster than any of the big name processors.

The datasources can be difficult to manage.

Generally processors have 5-6 different tools that need to be accessed to manage a portfolio. Iris manages to wrap all these into a single roof. The ability to do real time maintenance on TSYS and also dispute chargebacks for FiServ is a huge plus.

Two things set them apart. 1) The quality of the product. 2) The quality of the individuals that support the product.

There isn't much to dislike. If you arent using any of the major processors (First Data, TSYS, Elavon to name a few) they have relationships with, you wont gain the benefits of the onboarding automation and transaction reporting.

Reducing the need to have login access to multiple different platforms in order to verify transaction/settlement info, pull statements, etc. Redundancy of data entry into multiple systems Ensure consistency of data between processors and CRM Inbound and outbound residual file reconciliation, calculation, reporting management - If your current process includes any sort of manipulation of excel data, or manual parsing of files (particularly for those using multiple back-ends), IRIS already has import templates built out for the majority of the major processors. I can go on for another hour but the reality is their value cant be quantified in words. The expertise and professionalism that comes with the solution also cannot be quantified in words. Call them! Schedule a demo! Thank me via linkedin later. Disclaimer: Other than being one of IRIS's early adopters back in 2013ish, and now a new customer again in 2020, I have no other relationship with the company. Not receiving anything for this review. Special thanks to: Jared for an unusually pleasant sales process; Jaron, Pablo and Mario for all of the work you've done and continue to do to support our implementation efforts; Dimitri for ensuring it all comes together with such attention to detail.

Anytime i call with a problem the IRIS SUPPORT TEAM is ALWAYS there for me. Whether a big or small problem they always take their time to not only fix the issue but to educate and show you how to fix the problem so if a situation similiar was to come up again you can be more efficient. Literally the best support team of all time. They wont get off the phone until your problem is fixed!!!!!!! 5 STARS ALL AROUND.

There is nothing i dislike. Great CRM all around.

From the TurboApp to Leads we are perfecting IRIS to our unique DNA as a company everyday.

Fully integrated and great for the merchant services industry. Great support and a management team that is open to ideas for improvement. The dialer and dialer metrics is probably my single favorite component and the fact that it ties to the lead and customer records is great and very helpful.

I'd like to see more time spent on marketing and sales automation tools.

The system allows my team to stay in one system vs. having to go to 3 or 4 places to get the data or tool they need. Very good at saving time and being efficient.

One of the best things about IRIS is the team! They have assisted me all hours of the night and day to ensure any issues I had (specifically, we had issues with residuals calculating properly sometime last year) were addressed as quickly as possible to ensure we paid our agents accurately. The President stayed side by side with his team and provided solutions and ensured I was connected with someone who could get the job done, get it done accurately and think outside the box!

At this time, I cannot think of anything I dislike. Once the system is loaded with correct schedule A's and mappings it became smooth sailing!

We were able to essentially have a one stop shop with the IRIS CRM. The amount of information the CRM stores is very surprising. I simply can't believe that I can easily download residual files that were from when we first started with IRIS!

I love the Turbo App feature and the fact that the data from the processing banks flow directly into the CRM

Reporting. We came from salesforce and the reporting is not as good. The positives outweigh this drawback, but that is the only thing that I wish they would improve

We are able to submit Applications much faster now. The Turbo app saves us a ton of time on data entry and underwriting. IRIS also makes things easier for Customer Service since they don't need as many windows open and processing data, statements and notes are all in the CRM already

Iris really has been a God sent to us. An incredible system that is really the life blood of our organization. we really appreciate the whole team over there. We also no longer need to worry about integrations into the processors we work with. Since IRIS handles all the integration we only need to focus on one system .

There is not much to not like. I would like to get answers to systems we don't know that well answered faster.

We were able to through IRIS software and IRIS support along with hours of set up so we could mold IRIS to our center point for the whole company. We are now 100% paperless and have far better control over our clients and sales reps alike. Sales reps love it and merchants really see the benefit.

IRIS fits any and all your needs. As we have grown we have added on more and more of their features. Their support staff is top notch and super available with any issues you have.

Some might say that the only downside is the cost but really their pricing is based how much of it you are using so it scales with your usage.

We started out using IRIS for our residuals and have now progressed to using it for our daily operations, in-house scheduler and super sales tool. We are about to adding phone system as well.

In our industry there are many moving parts – from inbound sales, customer support, residuals, merchant monitoring. Just to name a few. IRIS CRM solves all of our needs in one system instead of 5. IRIS CRM has completely changed out business for the better.

Outdated UI. Not mobile friendly. I'm told future updates will address both.

Some of the benefits IRIS CRM has solved are: integrated customer support tools, help desk, inbound sales, sales performance, residuals, robust API.

We used IRIS to resolve the payment complaints and for helping the users by generating tickets. Apart from that we use IRIS for processing the payments for the same. It is a very useful tool to use. Collaboration of multiple things under one software which is very goof

I didn't find any dislike as of now in it.

Payment Processing

The Module s work side by side.'and you build them based on how you work not how the system works

The cost is kind of up there, so a smaller company may be looking at zoho insyead.

Customer acquisition,

IRIS is fairly intuitive and makes boarding merchants easier. Additionally, having templates for pricing, emails, etc saves me time. I like that it is user-friendly for our merchants as well. We rarely have to walk them through anything. They receive their credentials and are off to the races.

Some of the more complex things I do in IRIS are cumbersome. For example, if I want to update half a dozen pricing templates with the same set of changes, I have to update each template separately, deleting the same set of fields on each one and adding the same set of fields on each one, instead of doing a bulk update across all 6 templates at once.

It houses our merchant account details, populates online forms they complete, and is integrated with our backend systems, which allows data and reports to be generated for us internally and for our merchants.