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JivoChat Logo
JivoChat
Instant Customer Engagement
4.8

( 47 )

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JivoChat Reviews & Product Details

JivoChat Overview
What is JivoChat?

JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their needs. From live chat on their website to providing chat support to clients on Facebook, handling messages via the company email, and directing calls to a phone number in any country, JivoChat handles it all for you.

Company JivoSite Inc.
Year founded 2012
Company size 51-200 employees
Headquarters Wilmington, Delaware, United States
Social Media
JivoChat Categories on Findstack
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5.0

( 1 )

$29.00/month
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Ask Questions about JivoChat
What JivoChat is best for?
How does JivoChat compare to LiveChat?
What are the pros and cons of JivoChat?
JivoChat Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
JivoChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
JivoChat Media
JivoChat video thumbnail
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JivoChat Screenshots
JivoChat screenshot 1
JivoChat screenshot 2
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 18, 2025
JivoChat Logo
47 JivoChat Reviews
4.8 out of 5
Small Business (50 or fewer emp.)
Jan 02, 2024
 Source
Overall Rating:
5.0
EL
Ellis L.
Mr
Share
"Great service and compact product"
What do you like best about JivoChat?

Great way to drum up customers and clients

What do you dislike about JivoChat?

The only downside is that it's harder to get free time with people contacting so often!

What problems is JivoChat solving and how is that benefiting you?

Answering customer questions and bringing queries to closure

Mid Market (51-1000 emp.)
Jun 08, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"JivoChat is an excellent chat software to use"
What do you like best about JivoChat?

Features such as auto trigger Message view in advance Automated workflow Alerts Customization as per brand colors Chatbot

What do you dislike about JivoChat?

No such eliment in my usage as the product helped in both ways such as chat bot & live chat

What problems is JivoChat solving and how is that benefiting you?

Addressing the prospect/customer needs while they visit the site. Multi touch point enablement Attribution

Mid Market (51-1000 emp.)
Dec 20, 2021
 Source
Overall Rating:
5.0
JS
Johnny S.
Senior Sales Manager
Share
"Jivo Chat - excellent business chat"
What do you like best about JivoChat?

it is easy to use, integrated into our system, helped us to grab more leads and in turn customers.

What do you dislike about JivoChat?

Customer support is not 24x7 and we have to wait for 18 to 24 hours to get the support as we work in Australia.

What problems is JivoChat solving and how is that benefiting you?

We are able to grab more customer through chat, increased inbound leads, easy sales.

Small Business (50 or fewer emp.)
Dec 08, 2021
 Source
Overall Rating:
5.0
Rheanna Q. avatar
Rheanna Q.
Travel Consultant
Share
"Easy to use & makes your business look great!"
What do you like best about JivoChat?

My favorite thing about Jivo Chat is how easy it is to use both as an administrator and as a user. Training a new agent on using the platform is easy and doesn't take much time. Plus, I appreciate how easy it is to add new agents or remove old agents.

What do you dislike about JivoChat?

I wish there was a way to add an auto-message. During COVID, we weren't accepting new clients for a period of time and I was unable to state that in the chat feature easily. We didn't want to remove it from our site altogether, so it would be nice to pause it or add an auto-message. Also, we have to update our tokens with Facebook a lot. It's not hard, but it would be nice if we didn't have to do that as often. It might be a Facebook thing, so no big deal.

What problems is JivoChat solving and how is that benefiting you?

It's great to have one channel for all our Facebook messages, Instagram messages, website chats, etc. Instead of monitoring multiple websites, it's all in one place and that's a great time saver! Especially during COVID when we're short-staffed and no one has much time to spare.

Small Business (50 or fewer emp.)
Oct 04, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Better for non- developer"
What do you like best about JivoChat?

The price is relatively cheap and the services of toll-free number is awesome

What do you dislike about JivoChat?

The web application is too slow on poor internet connection

What problems is JivoChat solving and how is that benefiting you?

Jivochat is fast and gives accurate data for site visitors. We use Jivochat to communicate with clients 24/7

Small Business (50 or fewer emp.)
Sep 05, 2021
 Source
Overall Rating:
5.0
JS
José Antonio S.
Senior Data Analyst
Share
"Great chat app"
What do you like best about JivoChat?

The UI and UX is really nice, it makes everything so easy to understand and use, also, the chat widget looks great on the website

What do you dislike about JivoChat?

I don't dislike anything, but it would be great if they could implement an advanced ticketing system

What problems is JivoChat solving and how is that benefiting you?

I wanted to have an easy way to chat with potential customers

Small Business (50 or fewer emp.)
Jun 19, 2021
 Source
Overall Rating:
5.0
Russell B. avatar
Russell B.
Owner
Share
"Very Impressive Chat System"
What do you like best about JivoChat?

Super impressed with this sophisticated live chat system and pleasantly surprised to see it has a call-back system. I like the call back feature the most, but it has a fantastic amount of features, the ability to connect to multiple platforms, and I am really looking forward to the ability to take payments; that is a real winner!! As an agency, we have seen huge benefits installing live chat has had on our client's websites...it is an absolute no-brainer for increasing lead generation and sales from your website.

What do you dislike about JivoChat?

There are no downsides to using Jivochat.

What problems is JivoChat solving and how is that benefiting you?

The problems we are solving with live chat is generating leads from our website. We have also starting installing it on our clients websites and helping them generate more leads. It also integrates with Zoho so for our client leads can go straight into their CRM which is a real bonus. Another great things is ability to choose sales or support in the chat window so chats go to the right team member/s.

Small Business (50 or fewer emp.)
Jun 16, 2021
 Source
Overall Rating:
5.0
Natapol S. avatar
Natapol S.
Chief Operating Officer
Share
"Easy and Simple Livechat + Omnichannel Inbox"
What do you like best about JivoChat?

Easy to get started right away. JivoChat just works right out of the box. It integrates all my social media channels and helps us handles all the chats with customers much more easily. The buillt-in CRM and team chat are perfect to complment with the Livechat and integrated inbox features. What really impressed me the most that I felt in love with JivoChat was that I was having some serious issues with the FB Business Suite app on all android phones at our office while iOS ones were ok. Anyway, I gave JivoChat a try and it just fixed my problems and more! I had to come here to review immediately. Oh the mobile apps work perfectly also.

What do you dislike about JivoChat?

UI is a bit plain and somewhat dated. However, it is very simple to use. So I cannot really complain.

What problems is JivoChat solving and how is that benefiting you?

We work much more efficiently with the all the social media channels integrated into one platform to work with in addition to the built-in CRM and the teamchat function. It works even better than using the FB page messenger/Biz Suite.

Mid Market (51-1000 emp.)
Sep 23, 2020
 Source
Overall Rating:
5.0
Lenar R. avatar
Lenar R.
Project Engineer
Share
"Check Instant Messaging of all your applications."
What do you like best about JivoChat?

It is a software that I personally love because I can track all of the clients instantly, I can perform call routing, record calls, JivoChat has a very friendly interface. The work teams maintain communication through Jivo Chat because it is easier to organize our chats and find previous conversations more easily, it is really much easier to share documents and relevant information about our work.

What do you dislike about JivoChat?

I really do not find anything negative, it is a very useful tool when you have to serve your customers in different applications.

What problems is JivoChat solving and how is that benefiting you?

JivoChat is a tool that has made my life easier, I can contact my clients and through online chat, calls, facebook and instant telegram, I like that I can see when a client is writing, it is very easy to find the chats that I have had previously With each client, it has made my life in a brilliant way, I love the option that the phone has when a call is on hold, we can put music on hold and it makes it more relaxing for the client to wait for attention. I really love Jivo Chat.

Small Business (50 or fewer emp.)
Jan 17, 2020
 Source
Overall Rating:
5.0
JA
Jackeline A.
Desarrollador Web
Share
"JivoChat es un servicio de chat en vivo multiplataforma y gratuito"
What do you like best about JivoChat?

La razón principal por la que implementé JivoChat en el sitio web de mi organización es porque tiene una aplicación de escritorio para Windows, que es el sistema operativo que utilizo a diario. Además, también me agrada el hecho de que la aplicación también se pueda gestionar a través de la web. Las otras razones por las que me gustan JivoChat son: * Tiene una función para conectar un teléfono corporativo para recibir llamadas directamente desde la aplicación * Tiene una herramienta de análisis para hacer seguimiento a los visitantes. * Me permite descargar datos de los clientes en Excel o CSV. * Puedo posicionar el chat en el sitio web en la ubicación que desee. * Puedo crear botones pre-chat, de modo que pueda ahorrar tiempo a los clientes.

What do you dislike about JivoChat?

No me disgusta nada en absoluto. JivoChat es un servicio de chat en vivo completamente gratuito con funciones de llamadas, análisis de tráfico web y aplicaciones para distintas plataformas como Windows, Linux, macOS.

What problems is JivoChat solving and how is that benefiting you?

Anteriormente los clientes solo podían comunicarse con nosotros a través del correo electrónico o llamadas, por lo que decidimos implementar JivoChat para ofrecer un servicio de chat en vivo. Los beneficios han sido los siguientes: * JivoChat fue muy fácil de instalar, solo tomó unos minutos insertar el código de la aplicación en nuestro sitio web. * Podemos responder rápidamente a los clientes que tienen dudas con respecto a nuestro producto, lo que ha aumentado considerablemente nuestras ventas. * JivoChat permite descargar datos de los clientes, lo que nos ha brindado la oportunidad de crear una base de datos de clientes. * Con su aplicación de escritorio para Windows, podemos trabajar cómodamente y estar alerta a sus notificaciones de mensajes.