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JivoChat Reviews: 4.8/5 — Highly Rated
JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their needs. From live chat on their website to providing chat support to clients on Facebook, handling messages via the company email, and directing calls to a phone number in any country, JivoChat handles it all for you.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare JivoChat with other popular tools in the same category.
It is a very easy platform both to install and to handle and use, which allows me to interact in real time with customers and I can close sales much faster. It has an amazing design quite adaptable, being able to be compatible with mobile devices and It works with many operating systems, browsers and if desired through a mobile application. It allows me to enhance marketing actions, through timely calls to action and proactive messages.
Since I have used it I have no complaints about the service. It is truly excellent and with a very satisfactory voice and video quality.
It is a tool that helps me communicate very fluidly with customers through different platforms such as email and social networks. It also allows me to monitor communications in the sales area because I can monitor the quality of service, through conversations between other vendors in my charge and the clients that are supporting it. It is also an efficient and safe way to disseminate information to promote the products or services offered by the company.
I can clarify many doubts to all users who visit my website, with this chat the communication is more fluid
the chat windows displayed on the website is very wide and covers a lot on the screen
With the script code provided by the jivochat page it is possible to unify it in the index file of my website and in this way to increase the visits to my website
Today is the best omnichannel tool that I've already used
Some things can be improved in the usability and maybe some better integrations for omnichannel
Jivochat add a chat support in your website that have some integrations with Whatsapp, phone calls and others, that help us to improve our customer attendance
Easy console for agents to connect with customers and assist with some really good handy features like canned responses to common queries.
licenses are applicable on per agent seat which is quite expensive to enlarge reachability to mass.
we are able to address customer queries related on our platform as well as certain technical queries as well while they are visiting our page.
It has integrated in one place all the functions that I need to achieve better communication with my clients since through the same platform I have access to my telegram channel and Facebook Messenger, which are the main tools that I used to communicate with my clients, it also allows me to integrate seamlessly into my website so that my clients can send me their messages from my website in a much faster and easier way, its installation and configuration is quite simple to do, not at all cumbersome compared to other online chat apps.
Really, in my opinion it is a fairly simple but powerful tool that really does what it offers without major setbacks, except perhaps that the settings are not as customizable as in other applications.
It has been very useful for me to communicate in a simpler way with my clients by allowing me to incorporate in my own website all the tools I need to achieve this goal, especially its live chat which is very useful to the time to resolve any complaint or requirement that my clients have about my products or services.
Cool team and perfect service. It was a great experience to use Jivo on our website - the service works flawlessly, and customers are happy that they receive answers in seconds.
A few years ago we lacked the ability to customize the chat, but now this option is available!
Voximplant used Jivo in the first line of support for effective communication with customers who are looking for assistance or have finance-related questions. In both cases, Jivo helped to quickly resolve the client's issue in a convenient way.
User interface is nice, call back functionality would be nice if it would work
Useless software - offers a call back functionality but the field the client can use to enter his phone number is in lots of countries to short. Client will not get an error message but connection fails. - customer service is promising a lot but never finally solving any problem or even replying to tickets. It is a black box. - chats should be delivered by email as important informations about the chat (like the URL the client visited or the source of the client) is not included in the chat archive. In 40% of the cases the emails are not sent by the Jivochat system. - If one is signed in on two devices, like desktop and mobile, and you sign out the status is changing on both devices, showing you are offline. As it should be. But still clients see you online and message are delivered. Status is automatically switchin back to online. - If you are signed in on a mobile device and one tries to accept an incoming chat, it often takes 2-3 minutes until one can answer the clients request. With this time delay a client is often gone from the chat.
initially it was a easy to use chat software, with more and new functionalities more and more bugs came up. and they have been never sorted even if they have been reported several times over a longer period of time