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Litmus
Optimize Email Campaigns Instantly
4.6
(382)
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Litmus Reviews & Product Details

Litmus Overview
What is Litmus?

Litmus is a preferred email personalization, optimization, and collaboration software among marketers designed to maximize your ROI. From pre-send campaign development, testing, and AI-driven content recommendations Litmus can deliver the tools you need and help facilitate better creativity to ensure optimized content.

Company Litmus Software, Inc.
Year founded 2005
Company size 51-200 employees
Headquarters Cambridge, Massachusetts, United States
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Ask Questions about Litmus
What Litmus is best for?
How does Litmus compare to Mailmodo?
What are the pros and cons of Litmus?
Litmus Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Litmus Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
Litmus Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 04, 2025
Litmus Logo
382 Litmus Reviews
4.6 out of 5
Enterprise (> 1000 emp.)
Jan 21, 2023
 Source
Overall Rating:
4.0
Melania J. avatar
Melania J.
Sell Team Member
Share
"Game Changer via Effective Emails Communication & Collaboration"
What do you like best about Litmus?

Easy to focus on campaigns elements that matters by centralised tools for building,testing and providing feedback as well as approvals. Easy for stakeholders to edit and format files. Emails sharing effectiveness,visibility and control.

What do you dislike about Litmus?

I can't complain at all, it has never failed us.

What problems is Litmus solving and how is that benefiting you?

Dynamic increase of visibility as well as engaging with our audience with dynamic polls. Effective in promoting new products with full royalty to our customers through email personalisation.

Enterprise (> 1000 emp.)
Sep 20, 2022
 Source
Overall Rating:
4.0
Aniruddha B. avatar
Aniruddha B.
Senior Analyst
Share
"Great tool esp. for ensuring branding"
What do you like best about Litmus?

Automatic detection of HTML errors and suggestions for best practices.

What do you dislike about Litmus?

The interface could get a bit confusing with so many features and functionalities.

What problems is Litmus solving and how is that benefiting you?

One-stop testing for the emails we send to the clients. It's important because we represent major brands at work.

Enterprise (> 1000 emp.)
Jul 28, 2022
 Source
Overall Rating:
4.0
ED
Ella D.
Talent Acquisition Coordinator
Share
"My review towards litmus!"
What do you like best about Litmus?

I use it's tracking code to get an in depth analysis of our audience to see how they are consuming our content. We also use it go make updates to existing emails so that we can be sure that our emails are displaying correctly across our clients. Also I like how it offers a very user friendly way to view emails across multiple platforms.

What do you dislike about Litmus?

It's a great tool for an email marketer overall so nothing that I can say I dislike!

What problems is Litmus solving and how is that benefiting you?

Has best practice tips. Great with showing live view of email tests. Very cost friendly.

Enterprise (> 1000 emp.)
Jul 14, 2022
 Source
Overall Rating:
4.0
RS
Rachel S.
Marketing Manager
Share
"Accurate Render Representation"
What do you like best about Litmus?

The integration directly inside Salesforce is most helpful. One upside is that you can choose your email clients. Issues with accessibility, etc. are clearly flagged for review. There is a useful approval process for us to follow. We can even edit our email code in real time.

What do you dislike about Litmus?

Sometimes the renders take a minute to load, and some may not load at all. Once inside Salesforce, I wish I didn't have to log in a second time to get into Litmus.

What problems is Litmus solving and how is that benefiting you?

Litmus is solving our rendering problems. Without it, I would only be able to see how our emails render in my desktop and my mobile (only 2 of many possible email clients).

Mid Market (51-1000 emp.)
Jul 13, 2022
 Source
Overall Rating:
4.0
DE
Daryl E.
Associate Director, Marketing & Development
Share
"Effective tool for checking email across multiple devices and platforms"
What do you like best about Litmus?

Being able to quickly check what your email looks like across a wide range of devices and browsers, even in dark mode, and being able to create a shortlist of your favourites.

What do you dislike about Litmus?

It can sometimes be a little slow to update. And that isn't just the previews. I will often softly test my emails in Mailchimp first, because the browser view is slow to update in Litmus. The previews take quite a while of course, but I understand why.

What problems is Litmus solving and how is that benefiting you?

Email clients display the same code so different. Litmus helps you to test them effectively and quickly compared to obviously looking at each one for real which would be totally impractical. You can then cater to as wide a range of devices as possible. The dark mode option has been especially helpful lately

Small Business (50 or fewer emp.)
Jul 11, 2022
 Source
Overall Rating:
4.0
KC
Kennedy C.
Data Analyst
Share
"A nice platform for email insight's"
What do you like best about Litmus?

I like how it normally gives me confidence that my emails will always render correctly to My targeted audiences. Also it's the best when it comes to giving tips on email design's and coding. It has an easy to use interface. Also Iike it's tracking code that normally gives insightful information.

What do you dislike about Litmus?

It's such an amazing platform for testing and previewing emails,I have no dislike towards it.

What problems is Litmus solving and how is that benefiting you?

It offers a user friendly way to view emails across multiple platforms.

Mid Market (51-1000 emp.)
May 17, 2022
 Source
Overall Rating:
4.0
ES
Eric S.
Web Designer/Email Marketing
Share
"Industry standard email tool"
What do you like best about Litmus?

User interface is clean and well-thought-out. Litmus has most of the email browsers you would ever want for testing, so it covers all of your bases there. I do like the folder sorting organization and it is easy to retrieve your past work or tests.

What do you dislike about Litmus?

Often times the integration with Salesforce Marketing Cloud doesn't work for us. Setting up the integration can be a little pain at first. Often the authentication fails with the integration with no good troubleshooting offered.

What problems is Litmus solving and how is that benefiting you?

We love LItmus for very "designed" emails. Emails that really are a departure from our normal email templates. We find design and accessibility issues before our users find them!

Enterprise (> 1000 emp.)
May 10, 2022
 Source
Overall Rating:
4.0
LA
Lakshay A.
Team Lead Engineering
Share
"Litmus - Use it to ensure your customers receive the emails you intended"
What do you like best about Litmus?

The capability to configure different mailboxes and devices - I can just optimise for the ones that my customers use the most.

What do you dislike about Litmus?

Nothing really to dislike from Litmus!!!

What problems is Litmus solving and how is that benefiting you?

We use this to test our email templates before sending it out to larger audiences - both promotions and transactional email. This helps us find issues where certain devices and mailbox clients cause issues.

Enterprise (> 1000 emp.)
Jan 20, 2022
 Source
Overall Rating:
4.0
Damini G. avatar
Damini G.
Senior Executive
Share
"Good email testing and quality assurance tool"
What do you like best about Litmus?

I fins the different email client testing of the email design templates very useful. also, the spam score and image and link fixing is very useful and reliant before sending emails.

What do you dislike about Litmus?

Nothing so far,i am using the basic version for a few months and it's very helpful.

What problems is Litmus solving and how is that benefiting you?

Email marketing and email testing and quality check

Small Business (50 or fewer emp.)
Feb 24, 2021
 Source
Overall Rating:
4.0
AC
Andrew C.
Solutions Architect
Share
"Very useful, easy-to-use and comprehensive email testing platform!"
What do you like best about Litmus?

I liked how easy it was to switch from email to email in the viewer mode. This makes it easy to view all of the emails within an email campaign for content/visual appearance more quickly. Also, the platform has the most comprehensive email viewing array I have ever seen within a testing environment!

What do you dislike about Litmus?

Our team did not like the fact that we could not leave comments on the emails for each other to review unless we subscribed to the premium package, which was out of our price range. After some lengthy discussion with the Litmus representatives on being able to add the commenting feature, it was determined that these features could not be given a la carte. The Litmus team did come down on their original price but not enough for us to be able to pull the trigger.

What problems is Litmus solving and how is that benefiting you?

We used the platform primarily to easily review the content and appearance of email campaigns that we would be sending out. This allows us to battle-test the email content that we are going to be using for programs launching for our business. Another benefit was the number of users that we were able to have within the platform - all the parties necessary at our company were able to have their own accounts and review our email chains.

Mid Market (51-1000 emp.)
Aug 11, 2020
 Source
Overall Rating:
4.0
MG
Melissa G.
3 D Modeler
Share
"litmus is an excellent ally when it comes to managing your marketing campaigns"
What do you like best about Litmus?

litmus has a very user-friendly interface, which allows us to use it without major complications, since its design is quite simple. Another point in its favor is the fact that litmus has the functionality to preview the email that I am about to send to my clients, thus allowing me to properly optimize the visual part of the template, which is very useful if We wish to make modifications to our email templates to achieve a more professional result. It has a multiplatform design, which allows us to access the system from mobile and desktop devices.

What do you dislike about Litmus?

The functionalities offered in the basic package are very limited, it would be interesting to see these measures relaxed a bit. Despite being designed in a multiplatform design, the mobile application is quite deficient, being necessary to use the desktop application in most cases to be able to carry out the operations we want, they should improve that since the mobile application for us is truly fundamental support

What problems is Litmus solving and how is that benefiting you?

litmus It was used within my organization as a tool for the management and management of email marketing campaigns, obtaining favorable results after its use, thanks to the use of this system we were able to carry out medium and large-scale campaigns, increasing considerably traffic to our website.

Mid Market (51-1000 emp.)
Jul 08, 2020
 Source
Overall Rating:
4.0
JC
James C.
Founder
Share
"Advanced Email Capability Makes Litmus a Must For Serious Email Marketing"
What do you like best about Litmus?

Litmus helps supplement the capabilities of marketing automation by allowing you to preview email rendering in every major email client and also allows you to track engagement metrics marketing automation tools don't provide. Litmus provides a very secure platform that allows us to manage multiple users. The way data is displayed is very useful, I'm looking forward to experimenting with more of the features.

What do you dislike about Litmus?

I'd like to see even more advanced email analytics beyond what we get now. We're paying a high price to use Litmus. Litmus should probably change their pricing options to better reflect what people are using. We're only using two of the features we're paying for and so the price is really the only thing we're not thrilled about.

What problems is Litmus solving and how is that benefiting you?

Litmus does two primary jobs for us 1. Allows us to see what our emails will look like in each email client before we send them. 2. Allows us to measure advanced engagement metrics.

Small Business (50 or fewer emp.)
Feb 11, 2020
 Source
Overall Rating:
4.0
Tom P. avatar
Tom P.
Senior Customer Success Manager
Share
"Platform is great"
What do you like best about Litmus?

Rendering tests are very good and provide insight we need.

What do you dislike about Litmus?

Support is less than helpful in most cases and won't help with rendering at all.

What problems is Litmus solving and how is that benefiting you?

Rendering and refining our process to make it as efficient as possible.

Small Business (50 or fewer emp.)
Feb 11, 2020
 Source
Overall Rating:
4.0
Andrew D. avatar
Andrew D.
Email Marketing Manager
Share
"Beautiful interface and ingenious tools, though the full experience comes at a steep price."
What do you like best about Litmus?

The analytics that you get when you append your campaign with their tracking tool is invaluable. Also, that inbox tool is amazing, as always, and the html editor is undeniable.

What do you dislike about Litmus?

If I want to integrate with Salesforce Marketing Cloud or use Litmus Proof, a tool for internal approvals/edits, it's over $1,000 per month. Not every company wants to spring for that, which makes taking full advantage of Litmus a bit of a hassle. My recommendation would be to allow more integrations at a lower tier, or charge $XX per month for each additional integrated tool.

What problems is Litmus solving and how is that benefiting you?

We've solved a few issues, from how we look in the inbox to data on who is forwarding our emails, we've been able to glean a lot. Most of all, it's been the best html editor anyone could ask for. Not that you couldn't use something like Brackets, but this is so seamlessly integrated into the rest of the platform and its features, it can't be beat.

Mid Market (51-1000 emp.)
Oct 14, 2019
 Source
Overall Rating:
4.0
WH
Wilbert H.
Lead Email Developer
Share
"Litmus is indispensable for professionals working in email design/development/marketing"
What do you like best about Litmus?

What I like about Litmus is the ability to test our emails in every major email client and builder in combination with snippets. If you're not an agency like us you could even use partials to make the building process even more quickly. It is possible as well to have your complete build, spamtesting and Q&A in Litmus. With Analytics it's possible to get helpful information about where your emails are opened and how your recipients engage with your emails. All this in a delightful clear interface.

What do you dislike about Litmus?

What I dislike about Litmus is that in builder I don't get a prompt where I can choose in which email clients or different profile sets of email clients my html and css should be previewed. Instead of that it opens in all te clients I configured in settings which will cost me precious previews. Instead of making a tool with a lot of possibilities maybe it's and idea to make a plan for agencies which has their own workflows already and with a focus on unlimited previews in combinations with analytics for example.

What problems is Litmus solving and how is that benefiting you?

Litmus helps us fixing rendering problems, but also reducing time of building an email because of snippets. This saves us a lot of time in building email templates, because most of the html and css is already written.

Mid Market (51-1000 emp.)
Sep 17, 2019
 Source
Overall Rating:
4.0
DY
David Y.
Marketing Consultant
Share
"Litmus helps to boost our email crafting capabilities"
What do you like best about Litmus?

Litmus has very dynamic tools that go beyond the typical email builders. I like that we can edit using web code rather than just proprietary software design tools with drag into place functionality. Along with the code editing capabilities, we also have the option of activating templates that are mostly all great. There are templates for many needs from standard notification emails to event announcements.

What do you dislike about Litmus?

Compared to the basic email builders, Litmus can be complicated if the user doesn't have much experience with web programming. Sometimes if we alter the core code of templates too much, that could negatively affect some email structure elements that could cause adverse effects that are particular to certain email clients.

What problems is Litmus solving and how is that benefiting you?

We are able to bypass the limitations that are set by email building applications. Though many of those applications have customization and code editing capabilities, Litmus goes far beyond to give us greater control and visualization tools that help us stay on the right track. We don't have to spend as much time generating full email file previews. We can get quick previews of our email designs as we're editing them.

Mid Market (51-1000 emp.)
Feb 22, 2019
 Source
Overall Rating:
4.0
Meaghan G. avatar
Meaghan G.
Web Content Producer
Share
"Litmus helps me send better emails"
What do you like best about Litmus?

What I enjoy most about Litmus is the email tester. I love how it gives you tips to make your email better. example, adding in preview text.

What do you dislike about Litmus?

I dislike the depth of stats that they provide with the email embed code. It doesn't show you what people click on, just how many people opened the email and the time they spent on the email

What problems is Litmus solving and how is that benefiting you?

I send daily emails and one of the benefits of using litmus is that we can track how many people open our emails and there are other tools that help us build a better email.

Mid Market (51-1000 emp.)
Jan 18, 2019
 Source
Overall Rating:
4.0
AC
Adam C.
Base Regional Director
Share
"Litmus really helps!"
What do you like best about Litmus?

Litmus makes marketing so much easier. It’s also a great tool to help you learn how to code emails.

What do you dislike about Litmus?

The pricing for litmus is pretty high. It is very steep for a non-profit organization. Well worth it but still expensive.

What problems is Litmus solving and how is that benefiting you?

We have been wanting to find a tool to really push out our program and events to not only the community but people a little farther from us. This has helped tremendously and helped us organize email marketing so much more.

Small Business (50 or fewer emp.)
Oct 19, 2023
 Source
Overall Rating:
3.5
MM
Manoj M.
Founder
Share
"Enhance cross device feasibility"
What do you like best about Litmus?

Cutting edge device rendering solutions for emails

What do you dislike about Litmus?

Price needs a slowdown. Check with Acid on how to enhance the product.

What problems is Litmus solving and how is that benefiting you?

Email rendering solution

Mid Market (51-1000 emp.)
Mar 14, 2023
 Source
Overall Rating:
3.5
MK
Manu K.
Ceo
Share
"Good platform for Email testing"
What do you like best about Litmus?

Versatile platform with good email test options

What do you dislike about Litmus?

It would be good to see LP test options on Litmus

What problems is Litmus solving and how is that benefiting you?

It saves time to test emails