LiveChat Reviews & Product Details

The LiveChat feature allows real time insight into your website traffic as an added bonus to the ability to engage customers. Being able to see what pages your potential customer is browsing and for how long helps prepare customer service representatives for their interactions.

I would like to see some improvement in the desktop application and being able to have customized fields re-appear without having to rearrange them each time.

Real time customer activity and demographic visibility.

Simplistic interface and a great customer service. The ability to see the location of where someone has come from and the habits they have across the site.

It would be great to have more options and skins which are fully customisable. would be great to have the software integrated into call tracking and lead tracking software as well as Microsoft CRM. At the moment it seems like a stand alone plug in which isn't related to the website.

people coming to the website, those who wouldn't ask questions are promoted to chat and generate leads. Its a great fast way during closing hours to get messages as the pop up is at the bottom of the screen always.

Easy to use, great support, and it integrated flawlessly.

In the beginning desktop application updates we painful but the last couple have gone well.

We just need to in reach web customers and we have been able to do so.

We have had it on our website for over two years now and feel that it has been really successful to generate more business. We use the chat proactively to help answer questions for consumers that may be initially concerned about using our service. We can usually work with them for chat for a few minutes to help answer some immediate questions and then convert them to a phone call. I think it gives people piece of mind knowing there are multiple ways of contact and they feel most safe starting with chats. We like that we can transfer chats between employees and see a history of our past chats as well.

We really have not had any complaints at this time.

We are able to reach out to those that are initially hesitant to speak with use and by using chat we can gain their confidence. We have added business by using the chat feature.

- how simply to use it is - you can see what people are typing so you can prepare your answer before they send it - there is an app for Mac

I didn't find anything what I would dislike so far :)

Surprisingly LiveChat helped us to get even leads and we always know when something is not working on our website as people tell us.

It's easy to transfer conversations within the different departments of our company. Some customers will ask Customer Service questions that we are unable to answer and the chat can be quickly transferred to our sales team.

I do not like that it times out after five minutes. I can definitely see how this could benefit other companies who use live chat but for Quarles, sometimes it is not enough time for our customers. For example, to answer a customers questions we may have to call the credit department, explain the situation, have them look at the account, provide us an answer, and then us type the answer to the customer.

Live Chat allows another way for our customers to reach out to us. Some customers would prefer to communicate over the computer rather than over the phone due to multiple reasons. Live Chat provides a more instant connection between the customer and the company than sending emails back and forth.

The ease of use and how super fast i can get a support member on demand. I've personally never had a bad experience with Livechat. Also my Support Hero was Daniel Zieliński. What an awesome guy and they should give hime a raise in $$ and Title ASAP!

If there was an issue, which i've never personally encountered, but if i was forced to say what was wrong, i'd say the lack of docs. But really you can access a support member anytime for questions.

We integrated LiveChat with Salesforce. So we keep every record within Salesforce. Having the ability to create cases in Salesforce from LC, saves me a TON of tedious mouse clicks. Two mouse clicks and i'm able to send my LC chat session to Salesforce. Make my productivity at an all time high and its just so easy to use!

LiveChat is very easy to integrate with your existing website and it is very easy to manage the setup as well as the maintenance. LiveChat also provides an application through which the admins can easily manage the users.

LiveChat is not very customizable and it does not support automation to very great detail. It would be great if the LiveChat team could improve on the automation.

LiveChat solves real-time customer support problems as it acts as a real-time chat window between the user and the admin. It is very helpful in resolving quick issues.

LiveChat is very easy to implement and very easy for our staff to use. It is dependable and did I mention, very easy to implement? Easy implementation is key as we are a one-stop shop in term of web development and design.

Historical reporting is not robust. We would like to export the data to manipulate it and integrate it into our marketing metrics. They offer many pretty charts which are useful at a glance but we need raw data. It might be available but I'm unaware of how to export it.

Our previous chat program was extremely difficult to admin and for the staff to use. Customization required a high-end knowledge of the product and of web. With LiveChat, we were able to deploy the product relatively quickly and the adaption rate was excellent. Our inside sales team loved it and when they like using something, they will use it well. LiveChat has made it possible for us to quickly connect with our customers and potential prospects and has added an additional valuable element to our service offering.

LiveChat is basically the best software for making constructive chats and help desk for all my intended support and services. Moreover, this software provides efficient tools that am using for my online sales and marketing purposes because it’s a good platform to make effective communication. Apart from this it has a beneficial web analytics that supports me in every possible way to overcome my communication barriers. Apart from this it has a beautiful layout interface that makes my working more enjoyable and also it’s quite easy to understand at the same time.

All functionalities are amazing and powerful to enhance my productivity of work but sometimes it shows some errors that makes trouble in working on it.

Basic outcomes from this particular application that are my most favorite firstly the ticketing system along with the chat that is convenient to make good collaboration with all my teammates. Moreover, third party integration capability of this product enables me to effectively integrate with different useful applications of my regard. Apart from this work scheduling feature of the platform is my most preferable because I can effectively make different schedules for each and every daily task.

Have contact with your customers on an accessible way. The chats are registered for learning

can't find any disadvantages of livechat

customers reach out to you faster than by phone what gives them a better feeling with your company

Immediate access to consumers as well as affordable live chat for my business

It sometimes feel impersonal and it may not work on mobile phones

Communicating with all my clients easily

LiveChat is great at allowing the opportunity to assist multiple customers at a time.

While the multitasking aspect is great, it does have a tendency to freeze at times. Hard reboot is sometimes needed.

It's easy to learn and get the hang of. After using other similar platforms, LiveChat is hands down the most user friendly.

I really like to the real time 24/7 responses from the LiveChat.

I wish it was more diverse for every user.

technical support.

For the most part it’s a very easy interface to chant back and forth with the customers that needs immediate assistance and is not able to wait for the customer service support over the phone

Some times there are lags/delays in the responses but it’s usually due to the customers WiFi/service

Online customerTech support

I like that LiveChat has the ability to integrate too many additional platforms. It brings all live communication into one central location. Their backend for monitoring is very robust and user friendly.

Currently, we do not have the ability/support to integrate LiveChat with our Iris CRM.

Centralizing live communication between multiple platforms.

I like the way it makes it easy to get customer service quickly

I haven’t had any issues yet so I have no dislikes

It allows you to get help without placing a call

I really love this software. It helps our business EXTREMELY! Customers can come to us for help with placing an order or if they have any questions at all. Live chat makes it easy for both the customer and business.

Sometimes I have issues with it loading.

We defininitely have an increase in sales as well as a customer satisfaction rate.

Its user friendly and takes no learning at all. Both for the user as well as the students.It gives the students the ability to get answers to questions and make decisions much quicker than previous processes. I also like that you can anable/disable notifications.

The limitation on the number of chats you can host at one given time. There are time when things are slow and it would be beneficial to have the ability to start a new chat and utlize my time wisely. I dislike the time period for blocking people, there are times when someone should be blocked indefinelty and there should also be a security measure to recognize when a blocked person creates a fake email address

Prior to live chat all written communoication went through email and this caused many prospective students to move on to another school when they did not gwt an immediate answer to their enrollment question. Live Chat enables me to engage the student at the highest point of interest, rather than 3-8 hours after they were seeking guidance.

It is an easy platform to configure and customize. It is the ideal tool to provide an organic and effective customer service. Live chat has excellent features, shows the location of visitors and allows us to configure predefined messages. It helps us improve our customer support.

I could suggest adding more advanced features to the ticketing system since its functionality is basic.

It improves the user experience and gives us valuable feedback to innovate our services.