LiveChat Reviews: 4.5/5 — Highly Rated

I like how the support team in my organization can respond to inquiry from customers in a matter of minutes. It has a lot of interesting features which aid our efforts to better serve our customers. Top on these feature-list is its integration with our Facebook fanpage , thereby letting visitors to our page communicate live with support agents without visiting our website. I also must commend the prompt response we get from Livechat support team itself on the few occasions when we needed to make inquiries or raise disputes.

Maybe I dislike the audio notification yelling "incoming chat" every other minute on the Livechat mobile app. for Android. I have been told I can disable this notification but I haven't bothered getting to do that.

Livechat has allowed us respond to inquiries made by our customers on the spot . With Livechat , the number of emails and phone calls we get from customers has greatly reduced.

Livechat allows my company to respond almost instantly to customer queries and complaints in a way that is almost impossible with emails or phone calls. I like that I can respond to questions posed by multiple customers at the same time, without affecting the quality of my response. With the Livechat mobile app. It is ever more convenient to communicate on the move ; it doesn’t matter if I use Livechat for mobile device , for desktop or web browser : the speed of response is the same.

I cannot think of anything I dislike about Livechat. This is the best software in the field of helpdesk software programs.

We have used Livechat to address most issues faced by our customers and partner companies. Using Livechat has made us more efficient in terms of how quickly we respond to customers and also saved us a lot of money because it is cheap.

What i like best about LiveChat is right in the name.. you can chat live with any questions you may have.

It can get annoying sometimes when you get the pop ups and you don’t need a live chat rep

Having questions answered on the spot instead of having to email and wait for a response

Love using live chat, able to communicate with all co workers

Nothing so far the app is great for small companies

It is easier to communicate with the team

Livechat has a mobile app, ; this makes it convenient to sign into Livechat when I am not behind a computer. Livechat is intuitive to me as an agent and most importantly to our customers who use it for the first time. Livechat integrates with Dropbox ; making it quick and easy to share files with customers via chat.

The constant sound notification every time a new customer comes online. It can easily get deafening when there are tens of customers coming online at the same time.

Real time engagement with customers through our website. Our customers are happier because their complaints and enquiry is addressed promptly.

I like that the user interface is very computer literate friendly. The menu items and options are easily and readily accessible.

Sometimes the program lags a little bit but that could be because of my operating system. Other than that no real complaint.

I am able to trouble shoot issues a lot quicker by being able to send detailed instructions even to people in languages I don’t speak.

LiveChat has a nice interface, both its web variant and its versatile form, which makes the work faster and easier, has a decent input frame that is fundamental to control the demands of our customers, they have an exchange consisting of guests from a bot to a specialist, and the ticket procedure traps any exchange mentioned outside the operator's hours

When making program updates, there are usually problems in the configuration, improve the stability of the connection according to Internet, use my smartphone with this application, not everything works well, it is blocked often, its cost is very high, I think they should be cheaper

We collaborate with our clients and make sure they have all our help, having instant answers and frequent questions from the clients is fundamental for the promotion of our brand. LiveChat has each of the highlights in web procedure and quality, offers a free version of entry for those who want to use it

It is a commercial and customer service software very complete and nice, has a multi-function live chat in which you can give or receive support. It has a very nice interface and very good configuration

I find it distressing that they ask for a credit card number to make different functions, I really find it very unethical. It would also be nice to be able to call between panel users

The communication without a doubt is our strongest point and with which we establish ourselves to solve future problems, in turn we can also evaluate the level of our visits on the website

Livechat has great customer saving features that helps the live agents give an understanding of what the clients have inquired about, account information so that it's readily available. Livechat has great features in the settings to fit for your website. There is auto-reply features which can be useful for commonly asked questions while not skipping on the quality of work by the live chat agents.There is also an amazing follow-up ticket system available when live agents are closed for the day.

The cost of livechat is expensive if your company doesn't make enough of income. In that case I would look into something else such as a free livechat software. I also dislike the fact that it's a little harder to setup for the first time setup. It isn't straight forward and there may be some research needed on some of the setup questions for a beginner user.

We are now able to service our clients with prompt answers and provide super fast support for our clients. I think something clients look for is a livechat button. This helps gain customers by retaining their focus in the company with the look of fast support.

It’s not hard to catch on, professional use as well.

Maybe they should update the system a little more.

Being able to reach customers and vice versa.

The application is Very nice because it’s convenient to the online marketing affiliation Helps me stay connected with customers on the go. I'd be awesome to access archived messages from the app tho It’s so Perfectly tweaked for our website. It helps to keep track of all visitors and allows a great way to interact directly via Web great for making sure you don't miss any chats when you have to leave your desk Very useful application for blog authors I would reommend free and easy to setup easily invite users to chat on the website manually when they visit it design interface shows simplicity and affordability of the Livechats

with the mobile app, Unfortunately It keeps on showing "Reconnecting" like I have no INTERNET issues and it never stops timing out making online chat a huddle at times. Then also when getting the disconnection in background occurs no sounds plays for incoming chat? With my android phone there is a lot of lagging and delay which is quiet annoying Then there is no option to upload pics via esp via Mobile Notifications tone are only set to the ringtone volume setting Sometimes I might not be engaged and all over sudden I appear available to chat yet am meant to be off. Lately i have also noticed power surge with my phone battery then starts heating up not until I kill activities for the mobile app.

Easily invite/Engage active users to chat on the website manually when they visit Gives us daily and periodic stats and metrics which eases the process of measuring the performance there is reduced drop chats rate of customer queries on our website No need of time/cost wastage during training of new agent hence less operating cost can easily track Agents performance and individual interactions with the clients

Being able to see who is browsing the website, what lead them to the site, what page they are looking at

Script can run slowly at times. It takes awhile for chats to archive.

It's a natural and non-intrusive way to connect with your customers. The analytics that LiveChat offers have exceeded my expectations.

Love the features and the price. Fits our needs exactly for a fraction of the cost vs. other similar software.

If they can include their chat bot feature into the normal pricing that would be great.

Engaging with visitors to our website as soon as their on is a great benefit for our overall marketing and sales strategy.

Easy to navigate and simple to use. Great product for online customer service software with live support, help desk software, and web analytics capabilities

I honestly don’t dislike nothing about the product

The company used it as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools.

Connect instantly with knowledgeable agents. We are able to assist customers with many different needs without having to come into an office.

Not having an answer and having to forward the customer or return a call.

Helping customers decide which product they will be purchasing. And help set up any service they may need.

What I like most is the simplicity of LiveChat, the interconnection of individuals to manage different work issues, without being available, from anyplace on the planet as being in a similar space with the most noteworthy innovation, nature of administration and with the best enhancement of the time contributed. Simple to utilize. It permits to examine current issues through numerous applications with the best administration whenever, by the hand of pros in different regions. Its utilization is exceptionally straightforward and permits to keep up refreshed information in different zones in set up times with an ideal association and sufficient correspondence.

LiveChat is fitting the majority of our present client needs, and we don't have any reservations/dislike with the product.

Communication that crosses the fringes. Permitting from a meeting, meeting, video gathering, extension of correspondence with high scope of capacities and front line administration in the most limited time and with the best quality. Advantages are unending!

LiveChat compared to phone support it's easier for your staff to know all the answers because they can just quickly ask colleagues if they get a tricky question. The customer won't even notice it. LiveChat that is usually faster than phone support where you usually have to have to go through cumbersome menus. Not to mention email support where nobody even expects an instant answer, and get a feeling for the support quality your staff is providing, simply by checking the log files.

Some of the users who are not computer savvy will probably not be too fond of it. You should always offer at least email or phone support in addition to chat support. If your websites attract mainly technophobes or an older generation, live chat may not be what they are looking for. However, “Generation Facebook” keeps growing at a fast rate. Not great on mobile platforms: iPhone users who are not an iPhone user who are not able to type at lightning speed would not have much fun using live chat. In addition, not all mobile devices are able to support live chat applications.

The LiveChat support team also periodically sends us newsletters highlighting newer ways via which we can maximize the effect of LiveChat on our business operations. LiveChat at the end of my day at work detailing the performance of our customer support efforts for the day, these emails easily give me a picture in a matter of seconds on how much our performance has either improved or decreased from the previous day.

Live chat is easy to use and is a fast service. Questions are answered quickly and in a timely manner.

Sometimes my questions are not sent to the right category. If it is not a live chat then and just help desk then I have to do a little more research, which is'nt always a bad thing.

It gives me more time to focus on other things because my questions are answered more fast.

Can easily communicate with customers around the world.

Sometimes the signal depending on customers location is weak.

Fixing customers problems answering their questions

I love how easy it is to see when customers are active on our site.

I don’t like that customers may disconnect easily if it “appears” inactive for a while. Sometimes it takes us longer to resolve issues but the website will disconnect.

We get a lot of customers needing assistance with our hospitality services so they can easily chat with us to resolve their issues! I realized how beneficial it is to have this service because customers don’t have to wait minutes to hours on a phone line to reach support.

I love how simple the software is. Makes communication the easiest. And in today’s world communication is key. This software is key.

I dislike how it occasionally lags. Other than that it’s great.

When a customer calls in and needs to be transferred. I can easily use this app to see if the next person is available or if I need to send the caller to voicemail.

I like how easy it is to navigate. A lot of chat softwares have too many or too little functions. I'm able to locate all my chats all at once.

The red ring (too long since you have replied) appears VERY fast. It doesn't give a reasonable amount of time before lighting up red.

We are able to speak with customers in real time who can't call in. Emails are often time sensitive and by the time we get to them it's too late, but they aren't in a position where they can call during normal hours. It really appeals to these members.

This application is best especially if you want to chat remotely because it is easy and simple to use. Its best on the online marketting business.

the application keeps on saying there is no internet conbection even when my internet is on which forces me to force close the app before i open it again. And sometimes it just stops functioning.

The customer problems have reduced as the app allows you to chat with the customers in real time thus attending to their problems as soon as possible.

LiveChat in fact is the best live talk programming,with a pleasant interface which makes the work faster and less difficult. It has an average ticket structure that is key to screen requests from our customers to offer help and address concerns. We're utilizing LiveChat together with ChatBot and the reconciliation is extremely incredible. There is a consistent exchange of guests from a bot to a specialist, and the ticket procedure catches any mentioned exchanges outside of operator hours.

I'd like to be capable measure our improvement in guest commitment as a level of guests not simply in chats.

With the chance of this stage, we can do considerably more than ever in recent memory. We can collaborate with our customers and dependably make certain that they have all our help. Permitting from a meeting, meeting, videoconferencing, extension of correspondence with high scope of capacities and bleeding edge administration in the most brief time and with the best quality. Advantages are really unending, fundamentally being accommodation, and consumer loyalty.

Live chat is a premium Application used for Business organizations,IT increases customer relationship management between the customers and the company. Live chat has excellent video calling quality in which the company can contact the customers or the customers can contact the company. Live chat provides Help desk features for the company. Live chat is more likely to be used by the company's to provide better quality service to the customers. Live chat has helped company's in increasing their Customer Relationship Management with the customers.

Live chat should provide more services like Audio calling and include features like messaging and group video conference. Live chat must increase their service available in every country.

Live chat is an excellent video calling application which can be used for solving the Queries of the customers.

We have gained success in the ratio of inbound leads to a great extend. Reports which are generated helps the team to focus on areas of improvements. Extremely easy to install and start communicating with our potential prospects.

I do not see any dislikes about this product. It does exactly what is required.

Team can quickly response and build a warm conversation with prospects. It is a time saving machine which has helped our team to be more productive. Inbound leads are increased.

LiveChat in actuality is the best live talk programming, it has an agreeable interface, the two its web variant and its versatile form, which makes the work quicker and simpler. It has a decent ticket framework that is fundamental to monitor demands from our clients. We're utilizing LiveChat together with ChatBot and the incorporation is exceptionally incredible. There is a consistent exchange of guests from a bot to a specialist, and the ticket procedure catches any mentioned exchanges outside of operator hours.

There is no detail that I despise. It could improve the strength of the connection as indicated by the internet.

With the chance of this stage, we can collaborate with our customers and dependably make sure that they have all our help. Moment answers to questions and FAQ's by clients. Livechat has every one of the highlights that we need.

A very helpful addition to my busy workday! Live Chat enables me to seek the support I need, while at same time share my knowledge with my teammates.

I honestly can't think of anything to dislike about Live Chat. The addition of this tool makes quick time support a reality during my workday.

The need for a quick & simple answer while assisting customers with account inquiries. The decrease in hold time has been impressive, while other metrics have also shown improvement.

I like Livechats “message sneak-peek” tool which let me take a look into into the mind of a website visitor,by seeing every word they type,even before it is sent. This feature practically gives me extra time to prepare my response.

Provided I have got reliable connection to the internet,I will always get the best out of Livechat.

Livechat is the helpdesk program of choice within my organization and it is used on every of our product web and mobile based application.

I like that LiveChat is easy to use and accessible from different platforms which makes it mobile. With LiveChat, we can access most of client details for example contact and location. LiveChat makes it easy to take care of customer needs based on the issues they are raising.

Some times LiveChat takes to long to load more so when the internet is slow.

Improves customer relations in that we are able to address client issues on real time.