LiveChat Reviews & Product Details

I like the fact that I can interact with customers immediately.

There isn't anything about LiveChat that I dislike.

I am usually solving light tech issues.

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It's very easy to monitor what users are active on the platform, and stay organized with chats with a queue.

Nothing! LiveChat is great and meeting all of my expectations.

With LiveChat, we are able to offer 24/7 Live Chat support to our customers. It's very easy to provide excellent support to our customers through using LiveChat

I enjoy the Livechat app because its very customizable, pairs with a mobile app, allows for auto-responses, has full email and response integration, has full website integration, and maintains a low web profile. Also, the livechat reps are quick to respond and helpful.

Some customers have reported that the livechat bubble is a nuisance when it pops up and they can't seem to get it to "go away." Also, occasionally a reply sent through the chat interface isn't received by the customer in their email, but this could also be a server anomaly on the customer's email provider.

Instant answers to questions and FAQ's by customers. Also order support, checking the status of shipments, etc. Its beneficial because even when I am away, chats get forwarded to my email, which I can reply to within my inbox, and they are delivered to the customer.

Never had a bad lag in communication. Immediate connections

Ocassionally wont connect automatically, disconnects ocassionally if connection isnt up to par.

Customer satisfaction, hub to hr

Customers like being able to get answers quickly. It is a feature I use often on other websites as well, so I knew it'd be a perfect addition to my business. Being able to talk to more than one customer at once is also a great feature.

Can be glitchy occasionally, really not much to dislike. People don't use it as much as we would like, although we are able to answer many customer questions through live chat.

The custom surveys can be used to gain information and help solve problems. Getting feedback on the quality of our videos so quickly is a huge benefit of LiveChat.

It is very intuitive to use and simple. Also makes searching for past chats easy by being able to search by many different things such as the agent or Chat ID.

The website could use an update but other than that it is very easy to use and makes working chat easier.

Helps with people who have sales questions or who haven't received a reply yet on their help ticket. It helps us answer the questions quickly and in a live format!

Lo que me gusta más es la facilidad del chat en vivo, la interconexión de personas para tratar diversos temas de trabajo, sin estar presencialmente, desde cualquier lugar del mundo como estando reunido en un mismo espacio con la mayor tecnología, calidad de servicio y con la mejor optimización del tiempo invertido. Fácil uso. Permite conversar de temas de actualidad a través de muchas aplicaciones con el mejor manejo a cualquier hora, de la mano de especialistas en diversas áreas. Su uso es muy sencillo y permite mantener conocimientos actualizados en múltiples áreas en tiempos establecidos con una optima conexión y adecuada comunicación.

No hay detalle que me disguste. Sin embargo es un camino que aún falta por explorar y afianzar para seguir usando esta valiosa herramienta en la conexión individual y laboral, de la mano de la practicidad y alta calidad de servicio en la comunicación. Podría mejorar la estabilidad de la conexión de acuerdo al internert.

Comunicación que atraviesa las fronteras. Permitiendo desde una entrevista, reunión, videoconferencia, expansión de la comunicación con alta gama de funciones y servicio de punta en el menor tiempo y con la mejor calidad.

I like the level of intuitiveness which comes with Livechat.It is so easy to use both for me as an Helpdesk agent and visitors to our website alike.It provides our website with a dynamic chat widget which offers web visitors a good experience no matter via what medium they choose to access our website and chat with customer support. Lastly,I am an huge fan of the weekly newsletters we get from Livechat,which guides businesses on ways to better use Livechat to close more sales and at the same time,guides customer care teams on best practices as for modern customer support teams.The last two newsletters which came from Olga Kolodynska and Justina Polacyk both of was very pleasing and gave me insights into how top organizations like Slack and Shopify maintain an high support satisfaction rate.

Nothing.Livechat just has a way of getting everything done with style,I am pleased with my experience with this tool over the last 18 month period.

Livechat enable my organization stay accessible to our customers every minute of the day via our website.Even on occasions when all agents are offline,customers can simply open a ticket or they can get attended to by our Livechat botengine(simple complaints).

LiveChat is a an awesome platform for on web interactions with customers and for being about to flag certain conversations, and to redirect inquiries based on the context of the chat. I also love that you can get a live view of what the customer is typing, before its sent, so you/or your support team can begin formulating a solution before the message is sent.

LiveChat is suiting all of our current user needs, and we don't have any reservations at that time with the software.

Questions from users on our website/support requests. Also, support request that require further explanation or investigation, we can flag, and have those flagged chats sent to our success team to follow up with. Benefits are pretty endless, primarily being convenience, and customer satisfaction.

Well designed, not just from an aesthetic point of view - it's a pleasure to use LiveChat. Lots of features and apps, they have their own helpdesk tool and now there is even a chatbot.

LiveChat is more expensive most other live chat tools, especially if you want to set up different agent groups or need more than one automatic trigger.

Sign up (no credit card required), paste a piece of code onto your website and it's ready to go. Changes in the backend will show without any additional code change on your website.

I like to be connected in less than 5 minutes. This company does that.

I don't like getting disconnected. I wouuld like to be emailed chat transcripts.

It makes it easier to reach support.

When clients call into the office outside of normal business hours they get an agent that captures all of their information for us to call back without repeating questions.

Sometimes they misspell names but for the most part they are fairly accurate and efficient.

Able to not have clients hang up when we are not available and losing any business.

Live chat is a great way for your customers to be help right then and right now by the click of a button. How awesome is that! We love being able to go above and beyond when it comes to customers.

At this moment I do not have any dislikes besides sometimes its like having to hold on the phone during high volume times.

We do not have any business problems. The benefits is allow our customers the options to get in touch with us and actually talk to a real live person instead of automative system for several minutes.

It is easy to use, captures visitors attention, creates a quick connection with the visitor. It saves time and it is satisfying for the customers. Software also lets you know which page the customer landed when started the chat. Our customer support can work in a team of 2 to 4 at a time.

It may be distracting when you answer multiple chats, so take one at a time, then continue with the next one. Other than that, its a great tool.

Connect with customers, find what they need, being able to follow-up. We integrated it with WordPress and work with it through the web interface at LiveChatInc.com We answer customers with pre packaged information, whenever it's possible, to save time.

The ease and ability to contact and communicate with others.

Maybe a brief tutorial on all the specs of how to do it.

We like to communicate the needs and troubleshoot through live chat.

Very easy to use. Very flexible. I like the "use as needed" quality of it.

Need more info on the people/browsers that browse my site, so I can follow up better with these prospects.

immediate contact with prospects.

Integration with mailchimp ; By integrating our Livechat with Mailchimp ,we have successfully grown our mailing list on a daily basis ,via the newsletter subscription option on our prechat survey.Ensuring every new web visitor is likely added to our newsletter list. Chat reporting : Livechats chat reporting system provides us with analytical insights into key chat metrics between our customer care team and web visitors.We are provided with metrics such as the chat satisfaction ratio ,chat duration report ,average response time report etc These insights assist us to note the weak points of our support structure ,while consolidating on the strong points.

The Livechat botengine chatbot was introduced last year and we were never informed about this.Until I stumbled upon it,on the Livechat website. That was pure over site on the part of Livechats sales team.

Livechat enable our agents respond faster to more customer enquiry than they are usually able to on other support mediums like emails ,physical office visits ,post mails or phone calls. Thus we have completely downgraded every other means for customers to reach us for support and focused majorly on Livechat. On an economic level,it is also way cheaper to maintain than the previously mentioned support mediums.

Quality customer cover in terms of customer service support for users is the major reason I have stuck with Livechat at my workplace. We use a variety of internet software solutions at work,and I dare say Livechat has the standout customer support team ; they are available every minute of the day,not via email but live chat and this only makes it better : as it means we get real time response to any questions ,we ask the Livechat team. Livechat has got an helpful collection of resources via which it teaches users ways to maximise the benefits of the Livechat helpdesk solution too.The most valuable of these resource is the weekly articles we receive from Livechat,which introduces us to a new way to maximize sales with Livechat ; it has been really helpful.

I dislike that our agents are unable to respond to tickets via the Livechat smartphone app. Which is strange.I have complained about this to the Livechat support team and hopefully ,they will upgrade this app very soon.

Livechat serves as another channel apart from phone calls ,for our clients ,users and customers to reach us.It is at no cost to customers ,when they reach out to us via Livechat in contrast to via phone.Our agents also work faster on Livechat as against at the call centre,as they are able to respond to multiple persons at same time.

LiveChat is an awesome on the go app that lets you connect with friends and family and different social avenues easily and freely.

There are really no features related to LiveChat that can be looked down upon.

The business problems that are being solved is fluency and connectivity amongst each other. The benefits I have realized are endless.