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LiveChat
4.5
(747)
1 deal available  | Redeemed by 27 software buyers
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LiveChat Reviews & Product Details

LiveChat Overview
What is LiveChat?

LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satisfaction and boost online sales results. 

Company LiveChat Software S.A.
Year founded 2002
Company size 201-500 employees
Headquarters Wroclaw, Lower Silesian District, Poland
Social Media
LiveChat Categories on Findstack
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Crevio
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LiveChat Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
LiveChat Pricing

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LiveChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
LiveChat Media
LiveChat video thumbnail
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LiveChat Screenshots
LiveChat screenshot 1
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LiveChat screenshot 5
LiveChat screenshot 6
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 09, 2025
LiveChat Logo
747 LiveChat Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Jul 31, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Works good but can tell it is run by bots"
What do you like best about LiveChat?

This is good for a quick response and immediate support for customers

What do you dislike about LiveChat?

It seems like bots are running this and it is clear by the pace of the response and they dont always provide the best answer

What problems is LiveChat solving and how is that benefiting you?

customer service

Mid Market (51-1000 emp.)
Jul 01, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Not bad"
What do you like best about LiveChat?

That you can talk to others and get help instantly.

What do you dislike about LiveChat?

It's not updated enough, it is headed up

What problems is LiveChat solving and how is that benefiting you?

The ease of quick communication online.

Small Business (50 or fewer emp.)
Jun 26, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Livechat"
What do you like best about LiveChat?

I like that most site use live chat or some sort of communication verus calling now a days.

What do you dislike about LiveChat?

It disconnects quickly at times. You either do not finish chatting or have to wait again.

What problems is LiveChat solving and how is that benefiting you?

I have used live chat with personal matters

Mid Market (51-1000 emp.)
Jan 18, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Simple live chat tool"
What do you like best about LiveChat?

easy to use and launch. Availabiliity is dependent on if someone i slogged in which is ideal

What do you dislike about LiveChat?

integration with Salesforce is a little difficult. need to be able to easily document and track transcripts for each customer

What problems is LiveChat solving and how is that benefiting you?

live online support, reduce number of inbounds and provide clietns with accessible support

Small Business (50 or fewer emp.)
Jan 08, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Excellent back up to Text CS"
What do you like best about LiveChat?

As a fallback it is amazing in usability but our seats are limited so it seems to crash

What do you dislike about LiveChat?

The lag on server response when we are close to max capacity.

What problems is LiveChat solving and how is that benefiting you?

As a back up it serves it's purpose. Sadly it cannot be used as our primary.

Small Business (50 or fewer emp.)
Jan 02, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Not the best chat software"
What do you like best about LiveChat?

You could set statuses to receive or not receive messages if you're unavailable.

What do you dislike about LiveChat?

The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just have to sit there

What problems is LiveChat solving and how is that benefiting you?

We wanted to decrease phone traffic to web traffic. We referenced a lot of websites so it is easier to type/paste into a message than trying to say it over the phone.

Small Business (50 or fewer emp.)
Dec 12, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Bare bones, inexpensive chat solution"
What do you like best about LiveChat?

Easy of set up, use for the agents and relatively inexpensive for a smaller group of agents.

What do you dislike about LiveChat?

Very basic reporting, can be expensive for a larger pool of agents.

What problems is LiveChat solving and how is that benefiting you?

No real business problems, benefits were the ability to respond to customers who prefer not to call 24/7.

Enterprise (> 1000 emp.)
Oct 23, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Livechat review"
What do you like best about LiveChat?

Livechat made it easy for our renters to get questions answered without having to call and wait.

What do you dislike about LiveChat?

Livechat would be a little slow at times and glitchy.

What problems is LiveChat solving and how is that benefiting you?

Livechat gave our customers accessibility to have their questions or concerns addressed without wasting time on the phone.

Small Business (50 or fewer emp.)
Sep 20, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Live Chat"
What do you like best about LiveChat?

I love being able to communicate and search for stuff that you need with help from a person.

What do you dislike about LiveChat?

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

What problems is LiveChat solving and how is that benefiting you?

being able to communicate with a person.

Mid Market (51-1000 emp.)
Jun 13, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Unforgiving on slow work."
What do you like best about LiveChat?

Being able to see what the user is typing is great! It allows me to prepare an answer before they are even finished their own thought. It also can lead to some pretty funny messages that are typed then erased.

What do you dislike about LiveChat?

After 10 minutes of no conversation if there is someone in the chat queue it will bring in another chat. This causes most reps more stress because sometimes we will do a screen share and forget to drop out of chat, or we have to wait for a process to time out so we can see what error the iser is getting.

What problems is LiveChat solving and how is that benefiting you?

Chat is the easiest way to communicate with users. You can send screenshots to instruct the user of how to solve the problem themselves.

Mid Market (51-1000 emp.)
Mar 16, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"LiveChat Review"
What do you like best about LiveChat?

I liked the performance of the application. It was always available and running for customers. This was a huge plus because users could rely on us to get the job done when the chat was done.

What do you dislike about LiveChat?

Not much I didn't like about the application. It was a simple enough format for easy use.

What problems is LiveChat solving and how is that benefiting you?

Users want instant tech answers. This puts us one step closer to achieving this goal

Mid Market (51-1000 emp.)
Dec 19, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Easy to use and easy for my clients."
What do you like best about LiveChat?

The ability to see basic visitor information is very useful for support purposes.

What do you dislike about LiveChat?

It's not easy to see if a chat has been transferred correctly.

What problems is LiveChat solving and how is that benefiting you?

We are able to provide quick support to users who just have a minor issue with our software.

Small Business (50 or fewer emp.)
Apr 29, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"I like the Live Chat aspect but grouping with Twillio I have to Re Boot Browser OFTEN !!"
What do you like best about LiveChat?

I can get Info for around the world quick and get a lot of what they want to do wit and send them what they need. to get the process started.

What do you dislike about LiveChat?

I can't actually Talk to someone like on the phone to get a better sense of what they really want.

What problems is LiveChat solving and how is that benefiting you?

That is not a Question I can answer.

Mid Market (51-1000 emp.)
Aug 24, 2021
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Does What It Has To, But That's About It"
What do you like best about LiveChat?

LiveChat is a relatively straightforward software that allows you to chat with web visitors and vice versa. For that purpose alone, it does exactly what it's supposed to. It's relatively easy to get up and running, and the backend is very straightforward and easy to use. It's also pretty cheap.

What do you dislike about LiveChat?

Outside of being able to chat, LiveChat doesn't offer much. The reporting is pretty lackluster, tracking user behavior is very limited, if someone chats after-hours you essentially lose all data associated with their session, customization is limited. It's almost like that made this app 10 years ago and then stopped doing any updates since.

What problems is LiveChat solving and how is that benefiting you?

Getting leads from our website.

Enterprise (> 1000 emp.)
Sep 03, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Live Chat is good syncing with other technologies but a bit clunky on the front end"
What do you like best about LiveChat?

Like that it syncs up with Salesforce easily and if you use out of the box functionality it's quick to stand up

What do you dislike about LiveChat?

Hardest part has always been the front end coding to get the design to exactly match the brand standards that we want. Seems to always need a lot of QA on multiple systems.

What problems is LiveChat solving and how is that benefiting you?

It syncs with Salesforce which is a huge plus so we can use our database to answer customer questions

Mid Market (51-1000 emp.)
Jan 19, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Questionable "
What do you like best about LiveChat?

I like the fact that at the click of a button I can ask specific questions and get live help.

What do you dislike about LiveChat?

I dislike the fact that from past experiences it’s not always a truthful person on the other end, using my information with good intentions!

What problems is LiveChat solving and how is that benefiting you?

Benefits of getting real, unfiltered feedback from it. People aren’t afraid to share their feelings on a computer. Face to face is a different story. In addition, many people are hesitant to enroll in something or buy it due to fear of the unknown. Having live chat makes targeting those people easy and obtains the clients that would have otherwise been left behind or not choosen a product or service.

Small Business (50 or fewer emp.)
Jan 19, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Serious work needs to be done with mobile services..."
What do you like best about LiveChat?

Its simple to use - strait forward - easy to implement

What do you dislike about LiveChat?

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us, went thru all the settings (phone and app) and there is nothing who cant reverse this Note: same happened with the previous phone we used to use to operate the live chat, that why we need-up upgrading to a newer phone... wasted money

What problems is LiveChat solving and how is that benefiting you?

So far not much, we have a narrow pool of clients available, every time this app help us to get on client we issues with communicating with 2 others

Mid Market (51-1000 emp.)
Dec 01, 2018
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"My Review"
What do you like best about LiveChat?

Live Comminications. As well as real-time solutions.

What do you dislike about LiveChat?

I do t think there is anything that I dislike.

What problems is LiveChat solving and how is that benefiting you?

Real-Time Talking

Mid Market (51-1000 emp.)
Oct 21, 2018
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Seems useful"
What do you like best about LiveChat?

Haven't been able to use it a lot as it is not my main form of support, but I do like that it seems pretty straightforward and convenient for members and agents.

What do you dislike about LiveChat?

I wish I could integrate it with Zendesk more. We have links we send to members in emails, I wish we could use the same links to send to members through chat as well.

What problems is LiveChat solving and how is that benefiting you?

Customer support type questions. No technical support.

Small Business (50 or fewer emp.)
Jul 30, 2018
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"LiveChat"
What do you like best about LiveChat?

Flexible and always loads up when starting.

What do you dislike about LiveChat?

Wish there could be better filtering of users.

What problems is LiveChat solving and how is that benefiting you?

Instant communication

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