LiveChat Reviews & Product Details

This is good for a quick response and immediate support for customers

It seems like bots are running this and it is clear by the pace of the response and they dont always provide the best answer

customer service

That you can talk to others and get help instantly.

It's not updated enough, it is headed up

The ease of quick communication online.

I like that most site use live chat or some sort of communication verus calling now a days.

It disconnects quickly at times. You either do not finish chatting or have to wait again.

I have used live chat with personal matters

easy to use and launch. Availabiliity is dependent on if someone i slogged in which is ideal

integration with Salesforce is a little difficult. need to be able to easily document and track transcripts for each customer

live online support, reduce number of inbounds and provide clietns with accessible support

As a fallback it is amazing in usability but our seats are limited so it seems to crash

The lag on server response when we are close to max capacity.

As a back up it serves it's purpose. Sadly it cannot be used as our primary.

You could set statuses to receive or not receive messages if you're unavailable.

The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just have to sit there

We wanted to decrease phone traffic to web traffic. We referenced a lot of websites so it is easier to type/paste into a message than trying to say it over the phone.

Easy of set up, use for the agents and relatively inexpensive for a smaller group of agents.

Very basic reporting, can be expensive for a larger pool of agents.

No real business problems, benefits were the ability to respond to customers who prefer not to call 24/7.

Livechat made it easy for our renters to get questions answered without having to call and wait.

Livechat would be a little slow at times and glitchy.

Livechat gave our customers accessibility to have their questions or concerns addressed without wasting time on the phone.

I love being able to communicate and search for stuff that you need with help from a person.

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

being able to communicate with a person.

Being able to see what the user is typing is great! It allows me to prepare an answer before they are even finished their own thought. It also can lead to some pretty funny messages that are typed then erased.

After 10 minutes of no conversation if there is someone in the chat queue it will bring in another chat. This causes most reps more stress because sometimes we will do a screen share and forget to drop out of chat, or we have to wait for a process to time out so we can see what error the iser is getting.

Chat is the easiest way to communicate with users. You can send screenshots to instruct the user of how to solve the problem themselves.

I liked the performance of the application. It was always available and running for customers. This was a huge plus because users could rely on us to get the job done when the chat was done.

Not much I didn't like about the application. It was a simple enough format for easy use.

Users want instant tech answers. This puts us one step closer to achieving this goal

The ability to see basic visitor information is very useful for support purposes.

It's not easy to see if a chat has been transferred correctly.

We are able to provide quick support to users who just have a minor issue with our software.

I can get Info for around the world quick and get a lot of what they want to do wit and send them what they need. to get the process started.

I can't actually Talk to someone like on the phone to get a better sense of what they really want.

That is not a Question I can answer.

LiveChat is a relatively straightforward software that allows you to chat with web visitors and vice versa. For that purpose alone, it does exactly what it's supposed to. It's relatively easy to get up and running, and the backend is very straightforward and easy to use. It's also pretty cheap.

Outside of being able to chat, LiveChat doesn't offer much. The reporting is pretty lackluster, tracking user behavior is very limited, if someone chats after-hours you essentially lose all data associated with their session, customization is limited. It's almost like that made this app 10 years ago and then stopped doing any updates since.

Getting leads from our website.

Like that it syncs up with Salesforce easily and if you use out of the box functionality it's quick to stand up

Hardest part has always been the front end coding to get the design to exactly match the brand standards that we want. Seems to always need a lot of QA on multiple systems.

It syncs with Salesforce which is a huge plus so we can use our database to answer customer questions

I like the fact that at the click of a button I can ask specific questions and get live help.

I dislike the fact that from past experiences it’s not always a truthful person on the other end, using my information with good intentions!

Benefits of getting real, unfiltered feedback from it. People aren’t afraid to share their feelings on a computer. Face to face is a different story. In addition, many people are hesitant to enroll in something or buy it due to fear of the unknown. Having live chat makes targeting those people easy and obtains the clients that would have otherwise been left behind or not choosen a product or service.

Its simple to use - strait forward - easy to implement

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us, went thru all the settings (phone and app) and there is nothing who cant reverse this Note: same happened with the previous phone we used to use to operate the live chat, that why we need-up upgrading to a newer phone... wasted money

So far not much, we have a narrow pool of clients available, every time this app help us to get on client we issues with communicating with 2 others

Live Comminications. As well as real-time solutions.

I do t think there is anything that I dislike.

Real-Time Talking

Haven't been able to use it a lot as it is not my main form of support, but I do like that it seems pretty straightforward and convenient for members and agents.

I wish I could integrate it with Zendesk more. We have links we send to members in emails, I wish we could use the same links to send to members through chat as well.

Customer support type questions. No technical support.

Flexible and always loads up when starting.

Wish there could be better filtering of users.

Instant communication