LiveChat Reviews: 4.5/5 — Highly Rated

I have used LiveChat on numerous occasions, to communicate with customer service agents across varying industries (banking, service providers, etc.). What I love about Live Chat is the speed of communication and instant accessibility to the agent on the other end. I have never had a dropped conversation or gaps in the discussion from a software perspective.

Not a dislike per se, but I get tired of taking print screens to retain proof of the Live Chat conversation; it would be nice if an option to receive a transcript/copy of the conversation was offered at some point in the interaction. Sometimes the dialogue in a LiveChat is the only "insurance" a customer has, so a more efficient transcript option would really be great.

As a user, LiveChat helps me multitask; I can be working on emails, reviewing other analytics for work while still communicating with a LiveChat agent and getting traction on my personal account inquiries that I use LiveChat for. Also, I am very sound sensitive and talking on the phone often bothers me; humans on the spectrum often experience stress with sounds/talking/cell phone amplifying sounds, etc.; I am definitely in this category LiveChat actually helps reduce my stress by providing a platform to type inquiries/correspondence and still have really personable, positive interactions with humans but not be overwhelmed.

User friendly for agents and administrators, awesome reporting, extremely cost effective and zero down time in the 12 months we have been using it.

I really cannot say that there is anything I dislike about LiveChat.

Our talk interactions have dropped by 40% since implementing Live Chat and our chat interactions have increased by a greater volume which shows me that more customers are communicating with us. This has led to an increase in customer satisfaction scores and increased online sales.

i like how easy and smooth the operation system was and hoe clean the operating system was i am a 50 year old man and having such an easy system to use makes my job a heck of a lot easier

i personally felt like for the elderly this product is very nice and cons be good

it solves the fact that there is no face to face contact and this live chat system allows for some intimate conversation

The ease of use.. The App overall is very easy to use, and to navigate through. Alot of the options on the app are self explanatory and are very easy to learn. I was able to teach myself how to use the program almost all by myself. There was no credit card needed for sign up either, which is great. Giving out a credit card number is rather nerve wracking, so not having to hand that out was good. I really like being able to transfer one chat from one Customer service rep to another. It makes things so much easier on everyone. I like the way the site is set up. It looks great and makes me excited to use everyday.

While there are various different levels for pricing I feel for a live chat app, the prices should be much cheaper. While there are many extra options available for each price tier, I feel that these options should be included all together for set price. An affordable price for every company.. big or small. However, if you need to set up different agent groups or need more than one automatic trigger, you will no doubt be paying much much more for these options. I would like to be able to use my smartphone with this app. Not everything functions properly, and crashes often. I would not recommend using smartphone for primary use or even for use on the go.

We are receiving calls for Medical Equipment, whether it be faulty pieces, replacement pieces, or new orders. We also help resolve issues with Purchase orders,locating vendors and service representatives.

I enjoy the Livechat app because its very customizable. It allows for auto-responses which is very helpful for hours you aren't open.

Haven't found any issues so far or anything that we are not happy with.

We are able to reply to citizens much faster than before. It helps remove stigma about local government by immediately receiving the question so we can respond in a timely manner.

I like the fact that I can interact with customers immediately.

There isn't anything about LiveChat that I dislike.

I am usually solving light tech issues.

Being able to assist people through a live chat is what makes me like this software more. It’s very convenient for some people.

I dislike that sometimes the systems can have issues

Billing issues and troubleshooting

Very smooth and easy to contact Pele or have them contact me

Kind of lags when sending and receiving messages.

Resolving major issues with the software

Not provided

Not provided

Not provided

This app is amazing. It's real time live chat for clients that may not want to call in.

We have started using it recently so as of now i dont have any diskikes

Acquisition of clients.

It's very easy to monitor what users are active on the platform, and stay organized with chats with a queue.

Nothing! LiveChat is great and meeting all of my expectations.

With LiveChat, we are able to offer 24/7 Live Chat support to our customers. It's very easy to provide excellent support to our customers through using LiveChat

I love how quickly you can chat with people.

Not physically seeing people so they know you are working to help them.

Billing payments and problems

I enjoy the Livechat app because its very customizable, pairs with a mobile app, allows for auto-responses, has full email and response integration, has full website integration, and maintains a low web profile. Also, the livechat reps are quick to respond and helpful.

Some customers have reported that the livechat bubble is a nuisance when it pops up and they can't seem to get it to "go away." Also, occasionally a reply sent through the chat interface isn't received by the customer in their email, but this could also be a server anomaly on the customer's email provider.

Instant answers to questions and FAQ's by customers. Also order support, checking the status of shipments, etc. Its beneficial because even when I am away, chats get forwarded to my email, which I can reply to within my inbox, and they are delivered to the customer.

I love that we can chat easy with customers on their patient portal accounts. It is user friendly and very accessible.

It can sometimes lag, however the IT always seems to fix it quickly.

We can chat with customers over their accounts online the same way we would by helping them over the phone.

I like the fact that I can chat at any moment needed and it is not complicated at all.

I dislike that sometimes it takes a minute to load.

No business problems as of yet.

I like that the software is user-friendly and not too complex so that one can easily get things resolved in a timely fashion

I can't really say that there is anything that I dislike about this software program at this time.

Customer relations concerns, technical difficulties, policies, etc.

Never had a bad lag in communication. Immediate connections

Ocassionally wont connect automatically, disconnects ocassionally if connection isnt up to par.

Customer satisfaction, hub to hr

I like that we can see the chatter’s email and name and location. We also get data about if they are on mobile or desktop. LiveChat also shows us how many people are on the website and how long they’ve been there and the page they are on.

Sometimes the chat disconnects. The mobile users also don’t always have the best connection and seem to randomly get stuck in the middle of a sentence or just completely are disconnected.

Communication with our customers. With the chat we can answer simple questions easily or even help place orders.

The thing I like most about LiveChat is how user-friendly the software is. As a part of a company where it is important we respond to customers in a prompt manner, LiveChat makes it easy to go above and beyond to serve our customers every day.

There is nothing in particular that I dislike about LiveChat. I believe that it has all the tools we need as a company to effectively serve our customers.

The business benefits that LiveChat provides are an effective live chatting solution for our customers, easily viewable archives and statistics to see how employees are meeting requirements, and features to increase response times such as canned responses and multiple concurrent chats.

The ease the program and the quick response I can get about information questions.

There is nothing I dislike about this program.

We live in a time sensitive world and need answers fast. LiveChat makes my job tasks much easier when I need to communicate with fellow employees in different states.

Customers like being able to get answers quickly. It is a feature I use often on other websites as well, so I knew it'd be a perfect addition to my business. Being able to talk to more than one customer at once is also a great feature.

Can be glitchy occasionally, really not much to dislike. People don't use it as much as we would like, although we are able to answer many customer questions through live chat.

The custom surveys can be used to gain information and help solve problems. Getting feedback on the quality of our videos so quickly is a huge benefit of LiveChat.

I love how user friendly the program is and I can use it across several platforms

At this time I cannot think of anything that I really dislike.

It is a game changer for customer service. It allows us to be very hands on and be there for the customer at any time.

It is very intuitive to use and simple. Also makes searching for past chats easy by being able to search by many different things such as the agent or Chat ID.

The website could use an update but other than that it is very easy to use and makes working chat easier.

Helps with people who have sales questions or who haven't received a reply yet on their help ticket. It helps us answer the questions quickly and in a live format!

Lo que me gusta más es la facilidad del chat en vivo, la interconexión de personas para tratar diversos temas de trabajo, sin estar presencialmente, desde cualquier lugar del mundo como estando reunido en un mismo espacio con la mayor tecnología, calidad de servicio y con la mejor optimización del tiempo invertido. Fácil uso. Permite conversar de temas de actualidad a través de muchas aplicaciones con el mejor manejo a cualquier hora, de la mano de especialistas en diversas áreas. Su uso es muy sencillo y permite mantener conocimientos actualizados en múltiples áreas en tiempos establecidos con una optima conexión y adecuada comunicación.

No hay detalle que me disguste. Sin embargo es un camino que aún falta por explorar y afianzar para seguir usando esta valiosa herramienta en la conexión individual y laboral, de la mano de la practicidad y alta calidad de servicio en la comunicación. Podría mejorar la estabilidad de la conexión de acuerdo al internert.

Comunicación que atraviesa las fronteras. Permitiendo desde una entrevista, reunión, videoconferencia, expansión de la comunicación con alta gama de funciones y servicio de punta en el menor tiempo y con la mejor calidad.

It's very convenient to use, I like the multiple agents options that makes our life so much easier.

The chat box general design could be better, there is a serious room for improvement

connecting with our online clients

Everyone in the call center is able to pick up slack if someone is overloaded on chats at the moment, and with canned responses if you get the same questions coming in 15 times in a row, it makes the day go by a little bit quicker. Also with the ability to see what the customer is typing before they finish, it gives us time to write up our response quickly and not have them waiting for too long.

I wish it were slightly easier to find an agent that you needed to supervise as the Customers page refreshes often.

Since we use Freshdesk in conjunction with LiveChat, those people that may not get an email response from Freshdesk right away can easily contact us on LiveChat and get their questions answered quickly.

I like the level of intuitiveness which comes with Livechat.It is so easy to use both for me as an Helpdesk agent and visitors to our website alike.It provides our website with a dynamic chat widget which offers web visitors a good experience no matter via what medium they choose to access our website and chat with customer support. Lastly,I am an huge fan of the weekly newsletters we get from Livechat,which guides businesses on ways to better use Livechat to close more sales and at the same time,guides customer care teams on best practices as for modern customer support teams.The last two newsletters which came from Olga Kolodynska and Justina Polacyk both of was very pleasing and gave me insights into how top organizations like Slack and Shopify maintain an high support satisfaction rate.

Nothing.Livechat just has a way of getting everything done with style,I am pleased with my experience with this tool over the last 18 month period.

Livechat enable my organization stay accessible to our customers every minute of the day via our website.Even on occasions when all agents are offline,customers can simply open a ticket or they can get attended to by our Livechat botengine(simple complaints).

Well designed, not just from an aesthetic point of view - it's a pleasure to use LiveChat. Lots of features and apps, they have their own helpdesk tool and now there is even a chatbot.

LiveChat is more expensive most other live chat tools, especially if you want to set up different agent groups or need more than one automatic trigger.

Sign up (no credit card required), paste a piece of code onto your website and it's ready to go. Changes in the backend will show without any additional code change on your website.

LiveChat is a an awesome platform for on web interactions with customers and for being about to flag certain conversations, and to redirect inquiries based on the context of the chat. I also love that you can get a live view of what the customer is typing, before its sent, so you/or your support team can begin formulating a solution before the message is sent.

LiveChat is suiting all of our current user needs, and we don't have any reservations at that time with the software.

Questions from users on our website/support requests. Also, support request that require further explanation or investigation, we can flag, and have those flagged chats sent to our success team to follow up with. Benefits are pretty endless, primarily being convenience, and customer satisfaction.

can be connected through mobile devise so always connected

Nothing this is a product that is easy to use

Ease of communication with clients right as they need help. Connecting with more clients