LiveChat Reviews & Product Details

Stable platform - Ease of separation of groups - Ease of integration , customer Support team is prompt and helpful

Some updates cause issues with set up and updates aren't announced very well

Still evaluating

Very easy to connect with customers and others in need of help

Nothing to dislike about this product at all!

Help with customers, general information etc

It's easy to use program. Can be logged in whenever needed. Can setup quick.

There's nothing I dislike. We use it to help people find things within our website. Any billing problems or quotes we do on the phone or by email since it takes more time to resolve.

Anwersing website fuctions, or looking up products for customers.

LiveChat is very easy to navigate and helps our clients be able to speak with us without having to take the time out to call

The only thing I would recommend is to make the alerts more consistent. Some alerts come to my desktop and some do not

Being able to have multiple points of contact for clients and not only have one way to communicate

I really like to implement Livechat in WooCommerce stores, the integration is excellent, the installation is fast and the configuration is simple, I can customize the window, add the logo or choose a default style. It allows me to interact with the client in a real and active way and, when the chat is disconnected, it takes me to a ticket form so that the communication is always maintained. All this is done very easily and adds value to the online store.

I have no complaints It works quite well and the customer service has always been there to help.

I design online stores for e-commerce and this pluggins helps my clients to maintain direct contact with their own clients, increasing the conversion rate, satisfaction and loyalty. I've tried several live chat pluggins, but this is the best one so far.

I like that it is an embedded live chat solution for my normal educational website and mobile platform. LiveChat can let you and your team connect to the people visiting your web properties, in real time. Most software does not allow you to communicate with subordinates and supervisors in your organization with the speed that I have witnessed with LiveChat.

Sometimes the LiveChat toggles & seems to slow down at certain parts of the work day. This however, could be due to the One System software that I was using to grade tests and not due to LiveChat itself.

LiveChat allows the employee/employer to quickly in real time conversation(s) contact each other. Saving the company time & money. Employee/customer issues/inquiries/concerns are presented right away. Since, LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities, it really can help an organization come into the 21st century with ease.

Instant chatting so I cold help the customer at that moment. Livechat is easy to use, customize, set and navigate through it.It doesn't take long to learn the software, you can probably teach your self how to use it. I respond to multiple messages faster because of the canned answers to the most asked questions. It also has a mobile app.

The mobile app has limited capabilities and sometimes the android app acts up. Sometimes it knocks me offline, in the middle of a chat and the screen freezes, then I would power off and the on and I have lost the chat.

People want instant answers to their problems and this allows me to get the answer to them quickly. We have a team overseas and this allows us to chat with them.

Livechat is a very good communication tool that should have each company because it is very useful for business

Overall it's a very good company but can improve on your customer service

It has served us a lot to organize sales and offer services to our consumers or customers Besides being very easy to use

It is user friendly for me and every new agent I have on-boarded to Livechat,has found Livechat intuitive. It is feature packed and integrates with other tools we use at Paystack such as Mailchimp and Dropbox. While the Mailchimp integration has grown our email marketing list at a steady rate,its integration with Dropbox has made it easier to share files with website visitors.

Perfect software for the customer support team.

Livechat helps address customer concerns promptly.

I like how I can have access and chat employees with no problems.

Some times i type too fast and it dont process what I typed.

I can talk to employees faster to assist customers. It's quick and easy.