LiveChat Reviews & Product Details

LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business. We recently hired a team to staff LiveChat. Training tools made it easy to onboard them quickly.

None that I've experienced. Every issue raised was solved. I wish features like work scheduler were available with our basic subscription.

We wanted customers help while they are live on our site so they could quickly start benefiting from the resource. A couple of cool tools like Join.Me and attaching screenshots during the chats are super helpful. Our customers love how quickly we respond and see their actual experience.

Intergation with our platform. Excellent tracking and overview of our sales team

There is nothing I dislike about Live chat.

First customer response service. Direct booking.

I like the avalanche of customer engagement tools which Livechat provides, to trigger or maintain conversations with website visitors all through their stay on our website. Tools such as chat history, chat message targeting, chat routing etc ensures that we are triggering messages with potential customers at the right time, extracting important analytical data from such conversations and most importantly, that we are assigning the right personnel to communicate with every customer we engage.

Absolutely nothing. When it comes to Livechats customer service tool, I haven't come across a better option. At least not yet.

Livechat makes it possible for our customers to reach out for support or help, while they are still on our website. With Livechat , help for customers is always just a few seconds away for our customers , not just when they are on our website but also when they are on any of our social media pages.

The ability to engage website visitors with interactive marketing content, using Livechats targeted messaging functionality. With this feature, we are successfully showing interactive marketing messages to website visitors, based on their behaviour on our website, their geographical location etc Thereby , leaving us with a bigger chance to grab the attention of our customers.

What is there to dislike about Livechat? For me, nothing.

Livechat affords us the opportunity to respond to customers query, at the spot where they can take immediate sales action - our website. By using Livechat , we have conveniently cut down on the number of email enquiries we get from our customers, as most of their enquiries are being addressed on the spot, live on the website.

I like that we can have multiple team members on LiveChat at one time and they can all assist and answer questions

I haven't noticed anything that could be improved on this product

We used to get a lot of emails with questions that could be answered very quickly. LiveChat allows us to answer them in real time and saves us the back and forth.

I am highly impressed with the quantity and quality of analytical data , which Livechat provides my organization. Basic informations such as mobile device type, location, chat history , ticket reports, data summary etc helps improve the quality and insight level, of our marketing campaigns.

I have never had a worry in the world about Livechat and I think that my colleagues in the marketing department, have a similar feeling. Livechat does a good job.

Livechat solves the problem of being able to communicate with our customers in real-time , as they navigate around our website or use our mobile application. By integrating Livechat with our primary email marketing program, we are constantly converting a high percentage of our website visitors, into subscribers to our marketing emails.

Livechats ability to store all chat messages between our customer service agents and customers, is what I find most impressive as a user. The above ensures that we can still reply to our customers, even when no agent was online when they dropped us a message, thereby ensuring that we do not unnecessarily lose potential sales leads.

There isn't anything I think I dislike about Livechat. I rate it as the best helpdesk software program for a reason.

Ability to have real-time chat discussions with visitors to our website , is the problem we solved through Livechat. Livechat has helped us improve the level of customer satisfaction, by making it easier to attend to customer queries faster, than we did before Livechat.

Customer Engagement- This is the standout aspect of Livechat for me. Important Livechat features such as eye-catchers, chat assignment, chat transcripting, chat assignment etc makes it so easy for us, to engage with our customers via our website or through our mobile application.

Nothing really to dislike about Livechat from my experience. I was involved in my organizations deployment of Livechat , and I was impressed every step of the way. From the speed of response, and how quickly it was to get support as regards integrating Livechat with 3rd party software, very few software vendors have impressed me more than Livechat.

Livechat is the major tool with which we interact with our customers, live from our website and mobile application. Faster engagement with customers is a major benefit of our deploying Livechat, and this had obviously led to an higher customer satisfaction rate, for my company.

Chat archiving - Livechat was the first helpdesk solution I encountered , with this feature. For me and my colleagues in the sales and marketing department, this feature is a life saver and actually does make our work easier. By archiving our chats with customers, it is always so easy to locate recurrent issues faced by a particular customer by simply looking through their previous chat archives with our agents, thus providing us with more depth to resolve such issues.

Absolutely nothing. I have used Livechat for at least a three year period and it is on the top of my list , of most helpful software products at work.

Livechat solves all problems related to prompt response to queries made by customers or random visitors, via our website or mobile application. Livechat has helped improve our overall response time to customer questions,and in so doing has helped us grow our sales numbers.

LiveChat provides instant feedback when your organization's website has a visitor. Upon examining the visitor in LiveChat's queue, you are given extremely detailed information about the visitor in question. Users of LiveChat are able to see a visitor's location, local time zone, time spent on the website, and when they depart. Chat messages are given their own notification windows, which allow users to return to other duties while they wait for visitors to initiate conversation or reply to messages. Users are able to see what visitors are typing as they are crafting their messages, though the visitors are unable to see what users are typing on their end. LiveChat's messaging feature, its primary function, works almost flawlessly. Furthermore, LiveChat provides users with several options regarding how they want to customize their experience. Users are able to create chat tickets for visitors, monitor multiple chat threads simultaneously, craft pre-written greetings and responses to frequently asked questions, and create profiles for multiple agents who can monitor LiveChat in rotating shifts. Overall, LiveChat has the features and flexibility to make it a necessity for any organization that takes real-time engagement with visitors to their website seriously.

The only recurring issue with LiveChat is that its notifications are sometimes inconsistent. When users of LiveChat log in and begin monitoring their website's visitors, chat messages will sometimes not appear. While LiveChat does provide an option for users to begin accepting chats as soon as they log into the service, this does not seem to always work. While LiveChat will prompt users to let them know that they are not able to accept messages until confirming their consent to do so, this should not happen if users have already predetermined their preferences. Why this occurs is unknown, and it can sometimes cause us to miss out on chats with visitors who have questions. If LiveChat could iron this kink out, their software would be almost flawless.

LiveChat has allowed us to discuss the aspects of our company with visitors to our website in real-time. This is a boon for a company with as unique of a business model as Indoff, Inc. It has also allowed us to find new prospects who we otherwise would not have, giving us another avenue by which we can source potential new hires. It even allows us to weed out those who are interested but not qualified at this time. Overall, LiveChat proves extremely useful as both customer service and prospect sourcing tool.

User-friendly. Canned replies can include a photo, so your customers know they are speaking to an actual person

It's only one flaw that I dislike: there is no Dark Mode, which would reduce eye strain when chatting repeatedly.

Our company's LiveChat feature allows our customers to contact a customer service representative for questions and concerns about their swing set, as well as for potential new customers to speak with a sales representative about what they are looking for.

Livechat social media integration - This has allowed our customers to send live chat messages to the customer service department in my organization, without leaving our social media pages on Facebook or Instagram. This has greatly improved engage with our users.

Nothing to dislike. Livechat has been the helpdesk tool of choice in my last two company's for a reason - it does its job well.

Real-time chat communication with our customers and interested sales leads from our website, mobile app. And even right from our social media pages.

Chatbot - Livechat Chatbot helps respond to simple , regular questions asked by our website and mobile application users. This has reduced the number of customer query, which human personnels in our customer service department need respond to. Analytics - Livechat provides us with much needed metric data around things like the number of people on our website, sources of our website traffic, the device being used by website visitors etc Chat history - Livechat saves every chat engagement with customers , by using devices of access and IP address as a tally. This ensures that whenever a returning visitor makes an enquiry, we are able to pull out their previous correspondence with the customer service department, as long as they are using the same device and same internet IP address.

Absolutely nothing. Livechat has everything I expect to get from an helpdesk software program.

The problem of real-time communication with our customers, while they are on our website and mobile app. Is. Solved using Livechat. Livechat has made customer support available to our customers at all times, as long as they are within reach of our mobile app. Or website.

I like Livechats customer sneak-peak functionality the most. This feature allow me see what the customers are typing before their messages are sent. This has allowed me extra seconds and minutes to prepare my responses to a customers question.

I have used Livechat for over two year, and I see nothing wrong with this software program. It works just fine to meet my needs,

We serve all helpdesk related needs using Livechat. Livechat makes it so easy to communicate with our customers , not only on our website and mobile applications but across multiple social media platforms.

Canned responses - These are saved responses to some of the most commonly asked questions , posed to our customer service agents by our users. By saving these responses, we are able to send them to users as responses whenever they ask us a commonly asked question, thus saving us time. Chatbot - Livechats chatbot acts as an assistant to our customer service team, by engaging visitors and users of our apps. Who need the help of a customer service agent. Our use of Chatbot has reduced the workload on our customer service agents. Analytics and metrics - Livechat provides us with analytics and metrics around visits to our websites and user activity on our mobile app. This has enabled members of my organizations growth team to better understand important marketing strong pointers such as geographical location of website visitors, and their device of choice.

I am completely fine with our overall experience on Livechat. I do not think an alternative app. Can provide better quality.

Livechat makes customer engagement very quick, scientific and efficient. Livechat provides us with a cheap way to engage customers and address all issues they have with our products.

The ease of use makes it ideal for almost any business.

Notifications can be glitchy at times but if you refresh it, they will come through.

Being able to answer questions from on app.

Livechat provides advanced data and analytics regarding how users of our app. Interact with my company's customer service agents. Some of the vital data commonly provided by Livechat includes how long it took the sales and marketing team to resolve tickets opened by customers, the average rating given by customers after a case was resolved, and of course the percentage of customer chats missed by our agents.

At the moment, I cannot think of any time where-in I have had any displeasure using the Livechat customer engagement program.

Livechat is the major tool we use to communicate with customers when they encounter issues while using our products. By adapting Livechat, my company has improved customer ticket response time.

The simplicity of the admin user experience. With a complex and large tool being able to simply set it up it makes the world a difference.

Nothing that we dislike so far and we have been using the program for just over two years now

We have solved our communication issue with our prospects, email is not the go to way of communicating anymore so to have this to instantly get back to our prospects its been a game changer. Also having the automation option for when we are offline to still help out our customers is amazing.

Absolutely easy to use! Nice UX/UI rounds everything up!

I wish that the chat widget has more variable settings like a different sound or effect.

We are absolutely suprised by Live Chat. We could generate some leads in a short time. We will still work with Live Chat in the future.

Livechat provides real-time data better than any other website or in-app customer engagement product. The Livechat team is active and ever available to respond to our queries whenever we had a reason to reach out to them. Since the release and adoption of “Botengine” , we have greatly improved our chat response time ,all thanks to this Livechat instant messenger Bot.

I join the customer service department once a month, and that means I have used Livechat once every month for the past two year. Simply put, there is no weakness I know about.

Livechat offers us a cheap and quick way to answer our customers questions. My company has simply saved money by adopting Livechat as a major form of customer interaction.