LiveChat Reviews & Product Details

Canned responses - These are saved responses to some of the most commonly asked questions , posed to our customer service agents by our users. By saving these responses, we are able to send them to users as responses whenever they ask us a commonly asked question, thus saving us time. Chatbot - Livechats chatbot acts as an assistant to our customer service team, by engaging visitors and users of our apps. Who need the help of a customer service agent. Our use of Chatbot has reduced the workload on our customer service agents. Analytics and metrics - Livechat provides us with analytics and metrics around visits to our websites and user activity on our mobile app. This has enabled members of my organizations growth team to better understand important marketing strong pointers such as geographical location of website visitors, and their device of choice.

I am completely fine with our overall experience on Livechat. I do not think an alternative app. Can provide better quality.

Livechat makes customer engagement very quick, scientific and efficient. Livechat provides us with a cheap way to engage customers and address all issues they have with our products.

The ease of use makes it ideal for almost any business.

Notifications can be glitchy at times but if you refresh it, they will come through.

Being able to answer questions from on app.

Livechat provides advanced data and analytics regarding how users of our app. Interact with my company's customer service agents. Some of the vital data commonly provided by Livechat includes how long it took the sales and marketing team to resolve tickets opened by customers, the average rating given by customers after a case was resolved, and of course the percentage of customer chats missed by our agents.

At the moment, I cannot think of any time where-in I have had any displeasure using the Livechat customer engagement program.

Livechat is the major tool we use to communicate with customers when they encounter issues while using our products. By adapting Livechat, my company has improved customer ticket response time.

Easy to navigate and use this chat feature.

Nothing so far. The chat meets my standards.

Communucation/support for 600+ members during a virtual legislative session over zoom.

The simplicity of the admin user experience. With a complex and large tool being able to simply set it up it makes the world a difference.

Nothing that we dislike so far and we have been using the program for just over two years now

We have solved our communication issue with our prospects, email is not the go to way of communicating anymore so to have this to instantly get back to our prospects its been a game changer. Also having the automation option for when we are offline to still help out our customers is amazing.

I love everything about livechat.com. The interface, the app and support.

It's too expensive for small businesses and a constant barrier to entry especially if you live in a country that has a weak currency against the $. They should allow more users per account. Paying for every user is just not affordable for countries that don't' fall in the USA, Canada, Europe and the UK.

It's great to be able to get my clients to communicate with their customers live on their websites. There is a lot of good to be said to have an actual person to talk to instead of an email or form that might fall through the cracks. Clients are making bookings, selling products and getting leads plus a database for retargeting.

The ability to quickly and easily communicate online with customer service representatives.

Love everything about LiveChat! Beats having to call and chat with a customer service rep!

The ability to chat online as opposed to calling and talking to an agent on the phone.

Absolutely easy to use! Nice UX/UI rounds everything up!

I wish that the chat widget has more variable settings like a different sound or effect.

We are absolutely suprised by Live Chat. We could generate some leads in a short time. We will still work with Live Chat in the future.

Livechat provides real-time data better than any other website or in-app customer engagement product. The Livechat team is active and ever available to respond to our queries whenever we had a reason to reach out to them. Since the release and adoption of “Botengine” , we have greatly improved our chat response time ,all thanks to this Livechat instant messenger Bot.

I join the customer service department once a month, and that means I have used Livechat once every month for the past two year. Simply put, there is no weakness I know about.

Livechat offers us a cheap and quick way to answer our customers questions. My company has simply saved money by adopting Livechat as a major form of customer interaction.

Control number of chats per agent, Eay pluggins for WordPress sites and integrates with CRM like Salesforce, Leadsquare

Admin console and user console is not different , If you have bought 2 users one of them will be admin. U will have to buy a seperate license for admin

Handle chat queries , and customer satisfaction