LiveChat Reviews: 4.5/5 — Highly Rated

easy to use and easy to install also we can use this apps everywhere

it's need payment, not free. hopefully this apps maybe free

sales and marketing

I primarily love Livechat's customer care team ,as they are always helpful and available to solve issues whenever they come up. I also greatly cherish the sales tracker feature which measures the volume of sales closed via Livechat and rates each agent on the help-desk team according to their role in closing sales. The newly introduced Botengine is a step forward too as it will save sales team more time to focus on complicated customer queries and allow the Livechat Bot address simple customer issues.

I wish Livechat could incorporate video calling features into its software.

We use Livechat to connect with our customers , guide , assist and relate with them all through their lifetime as a customer of our brand. It has made conversations with our customers better organized and much more efficient.

The simple interface is easy to use and you had most of the information you needed to assist someone already provided.

Occasionally the windows would rearrange based on who has been inactive the longest and occasionally the wrong person received the wrong message. Surprise, folks. Support associates are working with multiple people at once.

The benefit is a direct line of communication with your customers and clientele. Providing on-the-spot problem solving and receiving on-the-spot feedback is crucial to improving your services and building a strong rapport with your customer base.

I love the customer support team behind this software ,they are simply hands-on good : there have been times in the past where I ran into a brickwall and contacted Livechat support ,and they were always helpful and got issues resolved in a matter of minutes. As regards features ,this software is the best I have ever touched. We recently tried out Botengine and it has helped in easing workload on the support team.

I really have nothing against Livechat for now. Maybe Livebot should have been introduced way back.Probably came little too late.

We use Livechat to guide visitors to our websites towards our goal of converting them into customers.

I love how your able to customize it for your company

There could be some inprovement on customization.

A place to have customer support all in one place. Way more organized and I love the live chat!

I like the eye-catchers ,they come in different templates and have greatly attracted lot of our web. visitors to chat with a support agent. Without the eye-catchers, it is very likely lot of our customers wouldn't had been aware of the availability of live support. Lately, we have also been able build our own custom analytics , by using its API to feed analytic reports into our own in-house analytic infrastructure.

I wish the support team. is able to respond to customer tickets via the app. Currently , we have to be logged on the desktop to respond to tickets.

We use Livechat as a means to interact and guide our customer activities surrounding their patronage of our product and services. Thus ,it has become a sort of a go-to tool for them to seek help or clarification as against sending emails,visiting the office or even calling.

Livechat is the most feature rich helpdesk tool I have used. I love the social integration feature which allows me communicate with my coys customers right from our Facebook page. This tool provides with basic statistic about our helpdesk like number of new tickets created by customers , customer ticket satisfaction , ticket response time , number of solved tickets , ticket resolution time , ticket source etc

The Livechat android mobile app. we use at work is way too basic ; thus to get the full benefit of this service ; we have to use the web version.

Livechat provides us with concise insights about the performance of the helpdesk tool. Allowing us dedicate time and resource towards our weak points ,to improve on our helpdesk mission of guiding our customers.

I like that it comes right up and and holds your place unlike other chats

There are no features of this product that I do not enjoy

It makes it faster and more efficient to communicate among co workers

The reporting functions that allow me to monitor.

nothing. it fits my needs and the needs of our customers very well.

it allows me to review conversion rates and reach customers electronically and more than 1 at a time.

I like the fact that I am able to communicate with my customers very effectively using this Program. Issues are taken care of very effectively. Somethings deserve a phone call and some things don't and when things require less than a phone call , Live chat is there to help me resolve issues with the quickness

I don't like the amount of time you get to reply but its manageable . Sometimes if someone replies the clock starts ticking even if the user is just saying thank you . But its a great program overall and I've been able to work around it

Taking care of issues through simple writing , its amazing and its quiet . This program allows me to communicate to my customers in a very quick manner, most conversations are quick and to the point and I'm getting issues resolved on the sport

Ability to talk in real time . Customer service response

I don't really dislike anything. It was offered so I used it for its purpose

IT. Issues

I love the basic statistic feature ; which provides us with an excellent way to catch up with the state of our customer service,giving us access to crucial customer service metrics regarding our conversations with customers and tickets from customers on a weekly basis. Also comes with the best eye catcher of any helpdesk tool ,ensuring visitors to our website are aware about the availability of live support to guide them on the website.

I wish the mobile app. can cover as much features as the pc version of Livechat.

We run a service which is quite novel in this part of the world ; Livechat has allowed us better explain to visitors on our website about the huge benefits of our service to them.

They've the normal conventional features for a messaging application. Their unique selling point to me was the ability to see what the end user types in the chat box before they hit send. Gives you the superior power to determine and understand the user's attitude helping me to change the conversation voice accordingly.

Waiting for them to revamp the entire design for the product.

LiveChat has helped our firm to close sales in the longer run. It helped us to identify the user location and change our dialect accordingly. Couple of other helpful features was to let us know the returning visitor and automatically loading their chat history

I love how convenient and easy this feature is to use when you don't necessarily want to talk to an actual person

It can sometimes take a little longer than you would you like to get a straight answer

It is super convenient and very "real time" to solve problems fast

All it takes is one click on the name if the person you want to communicate with

Once you sent a message you can't erase it, just in case it was sent in error

Since we are in an office setting, this way you are not talking loud so everyone can hear you. You just communicate with the person on the live chat.

Livechat allows us via the app. marketplace to customize our Livechat program ; giving us the option to choose which customer features , and integrations we want on our Livechat tool.

I use to be mad at Livechat for not having a bot of their own ; however,I am now aware Livechat recently launched their own Livechat bot,although I haven't tried it out.

We use Livechats net promoter score to measure the loyalty level of our customers.

Integrates perfectly with the five major tools we use at work - Salesforce ,Mailchimp, Facebook , Google analytics ,Dropbox. Gave our sales agent the power to control conversations with our customers courtesy features like sneak peek ; allowing us see what chat message our customers are about sending ,and offers us great customization potential with its css customization tool.

Livechat has been an impressive tool and can't pinpoint any downside to them for now.

Livechat allows our customers connect seamlessly with our chat agents ; thereby increasing their trust in our brand.

Message sneak peek allowed us see what web visitors are typing while on a chat with an agent,thus allowing us respond to their questions even before they sent them.This was a wow factor which worked for us,and we usually joked with our customers telling them we had magical powers to read their minds,correctly predicting what question they were about to ask.

Enterprise pricing with Livechat is expensive.

Livechat allowed us respond to our customer needs promptly and ensured they could always reach us even when we were offline ; simply by creating a ticket.Thus earning us customer trust.

I love how it allows you to see archives and create tickets. I like their technical support team.

There's nothing I dislike and I'm happy everything about Livechat so far

Livechat helps us to give fast, effective and instant solutions and we greatly prefer LiveChat over phone or email.

It is easy to use and I enjoy the # responses for quick responses

There is nothing I don't like about it. It is a great tool!

Website issues for customers as well customer questions, comments, and concerns

Help customers easily and quickly. No language barriers.

There can be glitches. But nothing to bad.

Customer concerns.

I love Livechats user interface.I will think they took great time and approach to develope the user console making it easy for first time users to find their way around the program.

I think Livechat is overpriced at $149 per month for an enterprise plus edition.While the features may just be worth it ; businesses can always find a close alternative for cheaper.

Livechat has helped us convert web visitors to customers by allowing our sales agents monitor user movements and respond to customer queries in record timing.

LiveChat is huge for our e-commerce website. It provides immediate support to our customers, and we are simultaneously provided with genuine actionable feedback and data from our users.

When I have the mobile app enabled on my phone there are times I don't notice new users on the chat. If there was a better way to notify me either by a louder notification or another method this would be ideal as I've missed chats like this in the past.

We use it to answer questions from users on the site. We have a variety of canned responses prepared but are constantly gathering new questions to add to our FAQ and test new product feature ideas.

Simple chat platform that is easily integrated onto one or more domains.

My only complaint is the number of agents you get online at once.

Easily chatting with customers that are live on the site to answer any questions they might have.

I like the presentation of Livechats User interface,it is attractive to the eyes and easy to navigate around.I also love the knowledge base feature,which allows chat agent create save pre-input response to the most popularly asked questions ; making it easy to answer these questions whenever they are asked. Lastly the chat history feature ; which allows agents to see past history(conversation) between the agent and the customer ,making it easier to solve customer related issues.

I can't think of anything I do not like about Livechat.Maybe the pricing for Livechat enterprise can be cheaper than it currently is at $149 per month.

Livechat has enabled us guide our customers every step of the way. They can easily create tickets and we receive the tickets in just seconds,at the backend. Majorly,Livechat has reduced bounce rate on our website.

I majorly love the analytic feature of Livechat.Livechat enabled my team improve our sales conversion by almost 600%. The ability to see live website visitor movements and even trigger messages to them is just awesome. User experience on Livechat is also awesome.

I think the enterprise pricing of $149 can be a bit cheaper.

Basically Livechat has acted as our customer user guides.We are able to check customers past conversations and use it in solving and better understanding their current challenges.

We recently started providing live chat support to our website visitors and are so happy we chose LiveChat! The UI is simple and intuitive. We especially love LiveChat's search functionality, detailed reporting, and ability to integrate with Autopilot. We are now able to resolve customer problems while they are on our site in real time and automate follow ups using channels like email, SMS, and Facebook ads based on tags.

Very minor, but the spell check feature on desktop could be improved.

LiveChat is helping us respond to customers quickly. The ability to connect with Autopilot saves our team time, helps us reduce churn, and allows us to operate more efficiently.

Technical expertise of their support + Constant new features

Their Bot-chat product, still in testing faze but the objective is not clear

B2C support and sales

I like that it is an easy way to be in contact with your client base. The pop up chat is awesome.

It would be nice to be able to try some of the premium options before buying.

It allows for our client base to be in constant contact with someone from the Office.

I like the ease for customers of being able to speak and work together via desktop instead of phone.

There are no major setbacks with the platform. The only thing I suggest is getting notifying employees when there is someone else taking a livechat.

Some clients cannot communicate via phone due to disabilities or even not having a telephone and this helps the company expand it's clientele, this is a major benefit.