LiveChat Reviews & Product Details

I like the simplicity of the Livechat user interface. The chat trigger feature has been an effective feature for our website, as it ensures web visitors are always aware of the prescence of customer service.. Thus reducing our web homepage bounce rate.

Livechat is the perfect helpdesk tool for startups, no concerns about this software yet.

Livechat keeps us in control of our business, by ensuring we are in constant communication with our customers: while also providing us with insightful stats which ensures we make the best business decisions.

Livechat has a great sales tracker feature which measures the amount of sales closed in a specific period, and does a breakdown of each helpdesk agents contribution to the whole picture. Thus ensuring, management is able to recognize kickass agents and agents who arent closing the deal.

Will be super cool if Livechat can move things a bit further by incorporating an audio and video call feature into this program.

Livechat keeps us at the top game by ensuring we stay always connected to our customers, every minute of the day and every day of the week.

Allows our customers reach out to the helpdesk team, right from our Facebook fan page. I like the level of customization-freedom which Livechat provides us. Allowing us customize our Livechat, giving it a unique look from that of any other company using Livechat.

I wish Livechat had video functionality which will allow us communicate with our customers via video call.

Livechat ensures we are always available to our customers, helping them get around the experience of using our services.

Livechat enable us place our chat feature on our Facebook fan page ,thus allowing our customers chat with us right from our Facebook fan page.Also has a great weekly chat stat. reporting system which gives us a rundown of our customer service activities in the last seven days.

Livechat currently does a perfect job for our helpdesk team.

Livechat ensures we are reachable to our customers and website visitors alike, while also enabling them reach us conveniently ,even while on the move ; as against them having to reach our call centre,where they will spend way more time and call credit too.

LC is easy to set up and use. Lots of options to customize to your business and you can support multiple entries with one license. The look of the chat window can also be tailored to your business.

Not much to dislike although I'm sure a very large business can come up with a few things. It would be nice to hide search bots from my visitors list.

Adds a very personal touch to visiting prospects that might not be willing to fill out a contact form. For customers, they can get a quick answer without having to call our support line.

I love the analytical data provided us by Live chat : giving us an insight into the location of every visitor to our website, source of traffic and providing us with an history of all past conversations between our help desk team and a customer.

Live chat currently does a fantastic job. Thus I currently have nothing negative to say about Live chat for now.

Livechat makes it easy for our customers to reach us for every time there is an emergency like Internet timeout or when our customers have had issues updating their payment subscription. We expend less financial resource, while providing much more effectiveness in comparison to when our customers contact us via phone.

Live Chat gives the opportunity to help micro site owners like me to experience providing high quality customer service to potential clients. The app for iPhone is also amazing and highly efficient!

None. I am very happy with Live Chat!!!!

Availability, Answering Quick Inquiries

Smooth and self guiding user interface,making it easy for new users and staffs to easily get acquainted with the software. I like the sales tracker feature which tracks the number of successful sales closed by every agent using Live chat.Making it easy for companies to recognize top performing help desk agents.

I wish Live chat allows us respond to tickets via its mobile app. As against having to logon into the desktop Live chat version,everytime we need to respond to an opened ticket.

We use Live chat as the sales window via which our clients and customers can reach out to us for all of their needs as it regards their relationship with our brand.

Livechat is super easy to use. You can have "canned" responses to the top questions you are asked. We are typically asked the same 5-10 questions.. so we set the canned responses for quick access and it's easy to respond to multiple messages at once. It also allows you to keep the same message for multiple agents.. this way, we aren't giving out different answers every time. I also like that when I am logged in on the computer, if I get a message it says "INCOMING CHAT" and alerts me. This is helpful because I an often multitask.

I dislike that for the basic package you can only have one agent. I also dislike the application for LiveChat. The app on android does not work properly. I will receive a message, and go to chat and it says i'm "offline".. when i'm connected to wifi. I will log out and log back in and I lose my chat. Its unfortunate that it doesn't work well because we lose a lot of business by not being available on weekeneds.

We've learned shoppers are lazy and impatient. They want answers right away. They go onto our website and immediately chat us to ask for the price of our product.. even when there is a big green button there that says SHOP.

I love the Livechat Botengine.We began using it on our website from November last year and the performance has been great. It has enabled customer care focus on the more difficult customer questions why Botengine takes care of the little customer problems. This saving us human and financial resource.

The Livechat team seem to undervalue the power of its Botengine tool. For instance we got no newsletter or marketing gimmick from Livechat to inform us of its launch ; we only stumbled on Botengine by error. Lot of Livechat customers probably need this tool but are not even aware of its availability.

Livechat has allowed us reduce the web. User churn rate on our website. Enabling us guide our customers to the right part of the website.

I love the customer support team behind this software ,they are simply hands-on good : there have been times in the past where I ran into a brickwall and contacted Livechat support ,and they were always helpful and got issues resolved in a matter of minutes. As regards features ,this software is the best I have ever touched. We recently tried out Botengine and it has helped in easing workload on the support team.

I really have nothing against Livechat for now. Maybe Livebot should have been introduced way back.Probably came little too late.

We use Livechat to guide visitors to our websites towards our goal of converting them into customers.

I like the eye-catchers ,they come in different templates and have greatly attracted lot of our web. visitors to chat with a support agent. Without the eye-catchers, it is very likely lot of our customers wouldn't had been aware of the availability of live support. Lately, we have also been able build our own custom analytics , by using its API to feed analytic reports into our own in-house analytic infrastructure.

I wish the support team. is able to respond to customer tickets via the app. Currently , we have to be logged on the desktop to respond to tickets.

We use Livechat as a means to interact and guide our customer activities surrounding their patronage of our product and services. Thus ,it has become a sort of a go-to tool for them to seek help or clarification as against sending emails,visiting the office or even calling.

Livechat is the most feature rich helpdesk tool I have used. I love the social integration feature which allows me communicate with my coys customers right from our Facebook page. This tool provides with basic statistic about our helpdesk like number of new tickets created by customers , customer ticket satisfaction , ticket response time , number of solved tickets , ticket resolution time , ticket source etc

The Livechat android mobile app. we use at work is way too basic ; thus to get the full benefit of this service ; we have to use the web version.

Livechat provides us with concise insights about the performance of the helpdesk tool. Allowing us dedicate time and resource towards our weak points ,to improve on our helpdesk mission of guiding our customers.

I love the basic statistic feature ; which provides us with an excellent way to catch up with the state of our customer service,giving us access to crucial customer service metrics regarding our conversations with customers and tickets from customers on a weekly basis. Also comes with the best eye catcher of any helpdesk tool ,ensuring visitors to our website are aware about the availability of live support to guide them on the website.

I wish the mobile app. can cover as much features as the pc version of Livechat.

We run a service which is quite novel in this part of the world ; Livechat has allowed us better explain to visitors on our website about the huge benefits of our service to them.

They've the normal conventional features for a messaging application. Their unique selling point to me was the ability to see what the end user types in the chat box before they hit send. Gives you the superior power to determine and understand the user's attitude helping me to change the conversation voice accordingly.

Waiting for them to revamp the entire design for the product.

LiveChat has helped our firm to close sales in the longer run. It helped us to identify the user location and change our dialect accordingly. Couple of other helpful features was to let us know the returning visitor and automatically loading their chat history

Livechat allows us via the app. marketplace to customize our Livechat program ; giving us the option to choose which customer features , and integrations we want on our Livechat tool.

I use to be mad at Livechat for not having a bot of their own ; however,I am now aware Livechat recently launched their own Livechat bot,although I haven't tried it out.

We use Livechats net promoter score to measure the loyalty level of our customers.

Integrates perfectly with the five major tools we use at work - Salesforce ,Mailchimp, Facebook , Google analytics ,Dropbox. Gave our sales agent the power to control conversations with our customers courtesy features like sneak peek ; allowing us see what chat message our customers are about sending ,and offers us great customization potential with its css customization tool.

Livechat has been an impressive tool and can't pinpoint any downside to them for now.

Livechat allows our customers connect seamlessly with our chat agents ; thereby increasing their trust in our brand.

Message sneak peek allowed us see what web visitors are typing while on a chat with an agent,thus allowing us respond to their questions even before they sent them.This was a wow factor which worked for us,and we usually joked with our customers telling them we had magical powers to read their minds,correctly predicting what question they were about to ask.

Enterprise pricing with Livechat is expensive.

Livechat allowed us respond to our customer needs promptly and ensured they could always reach us even when we were offline ; simply by creating a ticket.Thus earning us customer trust.

I love Livechats user interface.I will think they took great time and approach to develope the user console making it easy for first time users to find their way around the program.

I think Livechat is overpriced at $149 per month for an enterprise plus edition.While the features may just be worth it ; businesses can always find a close alternative for cheaper.

Livechat has helped us convert web visitors to customers by allowing our sales agents monitor user movements and respond to customer queries in record timing.

I like the presentation of Livechats User interface,it is attractive to the eyes and easy to navigate around.I also love the knowledge base feature,which allows chat agent create save pre-input response to the most popularly asked questions ; making it easy to answer these questions whenever they are asked. Lastly the chat history feature ; which allows agents to see past history(conversation) between the agent and the customer ,making it easier to solve customer related issues.

I can't think of anything I do not like about Livechat.Maybe the pricing for Livechat enterprise can be cheaper than it currently is at $149 per month.

Livechat has enabled us guide our customers every step of the way. They can easily create tickets and we receive the tickets in just seconds,at the backend. Majorly,Livechat has reduced bounce rate on our website.