LiveChat Reviews & Product Details

The application is Very nice because it’s convenient to the online marketing affiliation Helps me stay connected with customers on the go. I'd be awesome to access archived messages from the app tho It’s so Perfectly tweaked for our website. It helps to keep track of all visitors and allows a great way to interact directly via Web great for making sure you don't miss any chats when you have to leave your desk Very useful application for blog authors I would reommend free and easy to setup easily invite users to chat on the website manually when they visit it design interface shows simplicity and affordability of the Livechats

with the mobile app, Unfortunately It keeps on showing "Reconnecting" like I have no INTERNET issues and it never stops timing out making online chat a huddle at times. Then also when getting the disconnection in background occurs no sounds plays for incoming chat? With my android phone there is a lot of lagging and delay which is quiet annoying Then there is no option to upload pics via esp via Mobile Notifications tone are only set to the ringtone volume setting Sometimes I might not be engaged and all over sudden I appear available to chat yet am meant to be off. Lately i have also noticed power surge with my phone battery then starts heating up not until I kill activities for the mobile app.

Easily invite/Engage active users to chat on the website manually when they visit Gives us daily and periodic stats and metrics which eases the process of measuring the performance there is reduced drop chats rate of customer queries on our website No need of time/cost wastage during training of new agent hence less operating cost can easily track Agents performance and individual interactions with the clients

Being able to see who is browsing the website, what lead them to the site, what page they are looking at

Script can run slowly at times. It takes awhile for chats to archive.

It's a natural and non-intrusive way to connect with your customers. The analytics that LiveChat offers have exceeded my expectations.

Love the features and the price. Fits our needs exactly for a fraction of the cost vs. other similar software.

If they can include their chat bot feature into the normal pricing that would be great.

Engaging with visitors to our website as soon as their on is a great benefit for our overall marketing and sales strategy.

Easy to navigate and simple to use. Great product for online customer service software with live support, help desk software, and web analytics capabilities

I honestly don’t dislike nothing about the product

The company used it as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools.

Connect instantly with knowledgeable agents. We are able to assist customers with many different needs without having to come into an office.

Not having an answer and having to forward the customer or return a call.

Helping customers decide which product they will be purchasing. And help set up any service they may need.

What I like most is the simplicity of LiveChat, the interconnection of individuals to manage different work issues, without being available, from anyplace on the planet as being in a similar space with the most noteworthy innovation, nature of administration and with the best enhancement of the time contributed. Simple to utilize. It permits to examine current issues through numerous applications with the best administration whenever, by the hand of pros in different regions. Its utilization is exceptionally straightforward and permits to keep up refreshed information in different zones in set up times with an ideal association and sufficient correspondence.

LiveChat is fitting the majority of our present client needs, and we don't have any reservations/dislike with the product.

Communication that crosses the fringes. Permitting from a meeting, meeting, video gathering, extension of correspondence with high scope of capacities and front line administration in the most limited time and with the best quality. Advantages are unending!

LiveChat compared to phone support it's easier for your staff to know all the answers because they can just quickly ask colleagues if they get a tricky question. The customer won't even notice it. LiveChat that is usually faster than phone support where you usually have to have to go through cumbersome menus. Not to mention email support where nobody even expects an instant answer, and get a feeling for the support quality your staff is providing, simply by checking the log files.

Some of the users who are not computer savvy will probably not be too fond of it. You should always offer at least email or phone support in addition to chat support. If your websites attract mainly technophobes or an older generation, live chat may not be what they are looking for. However, “Generation Facebook” keeps growing at a fast rate. Not great on mobile platforms: iPhone users who are not an iPhone user who are not able to type at lightning speed would not have much fun using live chat. In addition, not all mobile devices are able to support live chat applications.

The LiveChat support team also periodically sends us newsletters highlighting newer ways via which we can maximize the effect of LiveChat on our business operations. LiveChat at the end of my day at work detailing the performance of our customer support efforts for the day, these emails easily give me a picture in a matter of seconds on how much our performance has either improved or decreased from the previous day.

Live chat is easy to use and is a fast service. Questions are answered quickly and in a timely manner.

Sometimes my questions are not sent to the right category. If it is not a live chat then and just help desk then I have to do a little more research, which is'nt always a bad thing.

It gives me more time to focus on other things because my questions are answered more fast.

Can easily communicate with customers around the world.

Sometimes the signal depending on customers location is weak.

Fixing customers problems answering their questions

I love how easy it is to see when customers are active on our site.

I don’t like that customers may disconnect easily if it “appears” inactive for a while. Sometimes it takes us longer to resolve issues but the website will disconnect.

We get a lot of customers needing assistance with our hospitality services so they can easily chat with us to resolve their issues! I realized how beneficial it is to have this service because customers don’t have to wait minutes to hours on a phone line to reach support.