Intuit Mailchimp Reviews: 4.3/5 — Solid Choice

I liked that it was simple to get started, but HELL, you really do get what you pay for.

I run a digital marketing agency and they shut down my account because it "violated their terms of services". I was literally growing a list of prospects and delivering value to them.

Zero. They solved nothing. There were no benefits either.

Uploading our working email list was easy, and the Mailchimp team was very helpful when we had issues.

The lack of custom options. It has some, but didn’t align with all that we wanted to do through email marketing.

None currently, we switched to another service.

Nothing about it because customer support did not help.

I dislike that when used it had difficulty allowing multiple users from the same institution on there. It locked out my coworkers and banned them from use.

We're not using it anymore.

It’s free and actually works, doesn’t send extra emails

The ui is very clunky, it’s hard to change some campaign settings. In addition it does not show people in subscriber list and control over who to send what email

Retargeting lost carts

Not much. The changes to the program did not improve the quality. Frequently I find companies make changes and call them improvements to justify price increases but add no value to the product.

Russians hacked my account. Most of my contacts were deleted. The remaining ones were sent an email in Russian. mailchimp notified me they received complaints and restricted my account. I cancelled my account and wrote to them about the hacking. They acknowledged the hacking and said I could get another account. No thanks!

None

No telephone support makes for bad customer service

No telephone support for paid service. Importing of email lists is unreliable..

Problems with emails and email list

The ability to upload list and communicated with list serve. They also have easy to build templtes

The templates are not esticcally pleasing. Than the tool coiald be more up to date

Coninturd commjnication

Mailchimp is lacking in a lot of tools that can make email more productive.

Integration tools are slow or non-responsive.

It didn’t really solve business problems, just added more

I do like the idea behind MailChimp, but it did not deliver on its' promises, I also received MULTIPLE spam messages from MailChimp, which seemed a bit ironic.

The number of Spam messages I received from MailChimp in the short amount of time I was a user, which was very frustrating and left a distaste for the product.

N/A

User interface was clean and neat. Output emails looked okay.

Very little customization options. We ended up swapping to Omnisend.

Was fine for intro-level email marketing. Swapped to Omnisend.

Mailchimp is robust - probably more robust than needed for many basic non-marketing and non-graphic design users. There is a freemium model, so until a large following is built up, you can use the product for free. The analytics and knowing who was opening the email campaigns and similar information was very valuable.

My biggest gripe is the lack of communication about your account. Mailchimp deactivated my account without any warning due to inactivity. This type of policy makes switching to another product and coming back to Mailchimp difficult and unlikely. At the very least Mailchimp needs to provide a warning and update and/or give users the opportunity to pay a fee while inactive, or download and save their information and data. Secondly, it is not user friendly for activities like formatting when creating an email campaign.

Mailchimp is useful for collecting customer (or potential customer) information via web forms and signups. It is also a powerful email campaign platform.

I like that it is able to easily send an email to everyone in our database. I also like that I am able to customize the email (although it is very difficult to).

MailChimp is not very user friendly. It is hard to customize emails to match your brand (with specific fonts and colors), and it is not a very easy program to learn. 2 out of 5 stars for ease of use.

Just sending mass emails. We recently have decided to consider switching over to a new email marketing provider.

The chimp giving you a high five when you hit send.

Not very easy to navigate. It feels very clunky. Not customizable. Templates are not applicable to what I want to use it for.

Honestly, I only use MailChimp when I absolutely have to. We are looking for new software. We have looked at SharpSpring and I think it will meet and exceed all our needs.

Not much after it had a critical flaw nothing else is worth it. I would not recommend even trying the product if you have an ecommerce store. It is falsely advervtised as doing transactional emails when it really does not come close if you seell physical products

DO NOT USE FOR ECOM SITES. Mailchimp only works for transactional emails if the order is fully shipped in 24 hours. What a fail, wasted a week getting this setup to find this critical flaw. Support is pretty useless other than identifying that there system does not work for ecom...

Wasted a lot of time setting it up

Honestly, the only thing I really like about mailchimp is that it is free for your first 1,000 or 2,000 people on your list.

It is EXTREMELY difficult to use. It isn't user intuitive. It's difficult to navigate. Other CRM's are much better and easier to use, even if they do cost money to begin with.

It has been nice that it is free. But that's about it.

I don't like any thing at all about it. It's a pain to use.

It's hard to use and I get little help with it

It will email clients for me without it getting kicked back as soam. That's abiut it

Itbdoes the job you want - emailing to many people

Very confusing, took multiple attempts to decipher

Sending organizational listserv type emails

The options that they give are all right

so hard to prove you are not spamming!!!

wanted to inform clients about latest developments

The fact that I switched to another provider

Where to begin? Customer service is useless for anything that's time sensitive. Too often things just don't work. I send a test email and when I receive it, there is odd text on the image that isn't there when editing the campaign. We have phantom text. I'm then instructed to recreate the entire campaign! Honestly, I hate to say it but they suck. The latest issue when giving them one more try? I attempt to create a campaign and it won't move past the screen that asks to choose an option, I click the button for an email campaign and . . . nothing. Now I'm waiting on customer service, which has become a common occurrence.

I will no longer be using this company

It has the most wide-spread third party integrations.

Convoluted admin due to legacy. Poor segmentation and confusing automation. Charged multiple times for the same subscriber on multiple lists.

Newsletter campaign sends. Some automated email delivery.

I can't say I do have something I like best.

Has a reputation for being used as SPAM. I was trying to organize a mass campaign for my business using MailChimp. But when I found out that it was auto-kicked into SPAM folders of most email servers, I decided I wouldn't continue with it.

trying to gain more subscribers

It was a nice way to track our newsletter to see who opened it, who ignored it and to better gauge the interest.

It's not very user friendly. There's a lot of up selling. They seem to focused on all the high end things that they can do that they forget about the basics.

None really. I went back to just sending a mass email from gmail.

It is easy to use if you want to stick to basic templates

It is not easily customizable and doesn't have a lot of testing features that I think are necessary. You cannot choose to send the email to multiple lists without combining those lists. I think they could update their offerings a lot.

We can send out email easily to users.

Their UI and the fact that they are pioneers of mass email marketing. They remain easy to use and have decent functions.

Sometimes emails sent via Mailchimp end up on Social or other Non-Main-Inbox folders for recipients. So it loses personal touch because the email does not fall on the main inbox and feels like automatic spam.

Mass email marketing. Benefits are automation of sending emails and design templates make it easy and time efficient.

It is impossible to say since my first attempt has me locked out and Mail Chimp has not corrected this issue.

got locked out on the 1st email campaign - not only did it not get delivered but no one at the company could help or explain why. Subsequent requests went unanswered.

Was just trying to notify my client list that I had moved to another company. No benefits because it wouldn't allow my mail to be sent.

Good tool for marketing if you want to send bulk email

Very hard to get their support when you need. No call center or whatsoever. It is important to speak in person to resolve the issues, and much quicker. Not getting any responses even though you send messages. And apparently they updated some system but there's serious issue needs to be fix and no matter how many time you ask, this problem just persisting.

Just for marketing and bulk emailing.

A (semi) user-friendly platform, easy to use app

We received a complaint from one of 25,000+ email subscribers, and were temporarily suspended from using mailchimp services. Our agent acquisition is based on email marketing and mailchimp severely hindered our ability to market because of a complaint of receiving spam from one email recipient.

I was able to market to 2,000 contacts for free

Being able to reach many contacts via this emails system.

Mail Chimpnis outdated and poorly designed

Reaching multiple people with less effort.

The MailChimp is probably one of the easiest to use mailing platform on the market.

Once you branch out of the free model it gets very expensive. Their customer support is rather arrogant and will not hesitate to block your account if they don't like the quality of your recipient list. They accused us of spamming once (which was far from the truth) and more or less disabled our account temporarily.

It gives you the ability to send out newsletters.

Easy to use, easy to design email marketing campaigns...

We had to use other services after being wrongly blacklisted. We only used addresses we had explicit permission to contact and provided records, but there was no way to appeal being blacklisted.

Email marketing for insurance AMS training programs