Reply Reviews: 4.6/5 — Highly Rated
Nothing- this program has created a compliance mess we are perpetually cleaning up and it just won't stop.
We tried out the trial version and had a few bumps with that, but no bid deal. Decided not to use Reply and moved on. Then one day, weeks later, totally out of the blue, hundreds of contacts received the exact same email from reply they had previously gotten. No one in my company had set it off, I am the only account manager for this tool and I hadn't logged in since I ended our trial. The email was responded to by angry prospects who told me they had already unsubscribed. The Reply team told me they needed my help in troubleshooting the issue- not something I have time to figure out for them. This has created a real compliance nightmare for us and it sent off an additional 90 emails today, after I contacted them about the problem. No one is even paying for this service, it's just firing off on its own.
None- it's creating problems, not solving them.
- Sending via Gmail API ensures deliverability/emails that appear legitimate - Integrations with Zapier are pretty good - Good for indvividual salespeople
- Poor management of multiple acocunts/users - General lack of features for poiwer users - Unreliable sending - General inconsistent sending and features - Many features don't work as you'd expect, others don't work at all - Customer service generally don't attempt to solve problems
Managing outbound email campaigns
