Reply Reviews: 4.6/5 — Highly Rated
Reply has almost all of the features I would want in an outbound email system. It really has the right idea. The execution of the UX and the small features is a bit lacking. Otherwise it has the right idea and with a bit of playing around with it everything works ok for us.
The UX and little things need work. Just the attention to detail. Hopefully they will get there.
We are sending outbound email sequences to new prospects through reply, and tracking open rates and replies through their system.
It was designed with simplicity in mind, so because of this, it is extremely easy to quickly sort lists based on filters and set up segmented campaigns. It provides a powerful platform for outreach at scale and you can automate nearly every step of this using reply. Also the customer support option is great as they respond within <15 minutes via intercom!
The zapier triggers aren't always 100% reliable, and lack of reporting options for export.
Sales outreach at scale whilst keeping it personal. Targeted campaigns with full traceability - using A/B testing to generate results.
The additional services totally put it over the top for us. Having the copy writing support, in platform content analytics and the email search tool made reply standout.
Hubspot integration still in progress. Would like it sooner!
Email outreach automation and follow up automation. save time. increase conversion and consistence
I like that its connected to Linkedin which I can straight away pop the potential into email sequence. Saves time on me looking for business emails
Some emails are not accurate, some cannot be found, especially the ones of companies in China/SEAsia.
It helped with my business development activities so far. Saves time for sure, increased productivity.
Simplicity of use, LinkedIn integration, proofreading. It's a perfect solution for a small sales team that relies on outbound activities to sell. It has become probably the most used tool together with LinkedIn SN for my daily activities. Everything you need to focus on your task is there.
The dashboard is not the most intuitive one and requires probably too many clicks. It's also not possible to move a person back to a step in case you got the wrong email address. Another thing that could be improved is the task view. It is nice if you a couple of tasks everyday, less if you many calls, emails and other tasks to do everyday. Calls logging can also be better and more intuitive (maybe add a no answer outcome for calls too!?) One last thing: the country field should have pre filled values as the current "type here" field makes impossible to transfer that value into most CRMs.
Outbound sales reach-out for a new start up. It's so simple to manage my daily activities and focus on customised emails instead of manually send every single basho. Proofreading is also really useful especially for new starters who want reassurance on the messages they're sending out to prospects. It helps reducing micro management whilst helping them be more confident and indipendent.
Easy to use and good customer service team.
Updating existing contacts doesn't always work.
Mass communication with timed follow-ups.
User-friendly and intuitive interface Awesome and quick support Integrations Built-in verification Chrome extension
I'd like to see more customizable A/B or multiple variants test options (no option to define Test group size)
It helps me to generate accurate leads and email database. Perfect for the LinkedIn integration
What I like best is the ease of use and the customer support.
I wish we could export more reporting into terms of link clicks or ones to watch.
The main problem I'm solving with Reply is time and no one falls through the cracks.
Extremely user friendly and easy to learn. The metrics and reporting allow for quick and efficient monitoring.
Sequence scheduling can be confusing. Other tools we've used have been better for this however Reply out-ranks all competitors on all other aspects. Also, sometimes sequences can freeze or bounces don't get detected by the system. Not a huge deal though as it should be standard to cross check anyway after sequences send out.
As a boutique BD agency, no other platform has enabled us to use the multiple account feature for our multiple clients. All other tools similar to reply either make you create a completely different account or make it very difficult to integrate a separate email (ie. Gmelius)
My team and I are pleased with sequences-building abilities and statics of on-going processes.
On rare occasions we got issues with some tools but Reply team always solve it asap. Besides platform is developing every day so we are looking forward to continue cooperation.
Easy to work with huge bases. Segmentation does it best!
I like the ability to create sequences the best
I don't like how you can't see emails sent to users within Reply
I can send mass emails to cold lists in Reply in an instant
How simple and intuitive it is to use, and how you can track engagement with your emails.
I wish there was a smaller plan available. At the moment I'm only utilising 2 - 3% of the quota on the smallest plan.
Helps me with my follow-up of leads and new customers.
Reply.io helps to automate a lot of routine tasks. It has an intuitive design and overall is very easy to use.
Individual plans are a bit pricey. Other than that there's nothing really to complain about.
We're using Reply.io to automate some parts of our sales workflow.
Easy to use and gets our message right to the inbox. The multiple integrations available via Zapier are also a nice touch and extremely useful.
The platform does have some frustrating bugs, in particular navigating between different pages/parts of the tool sometimes takes an unusually long time and requires a hard-refresh of the page. It's not a huge issue, but it can get a bit frustrating and impact your workflow.
We use Reply for cold outreach and customer onboarding processes. We find out onboarding emails get to the customers inboxes much more frequently with Reply than with other tools we were previously using (Intercom, HubSpot).
Customer support Interface and ability to navigate around the software The email templates and Reply's help/analysis in scoring your email and suggesting what could be better
The app doesn't pick up that maybe people - maybe 40-50% If the respondent doesn't have images enabled on their email then you can't tell if the emails been opened (same with other providers)
Better written emails Saving time with sequences Looking at open rates Pulling linkedin contacts into reply for contacting in a sequence
Easy to use dashboard and interface. Clear graphics and metrics
Hard to take a break from the subscription if needed.
We have won business with companies we would not have otherwise been able to work with
-I can send a large number of emails every day -Reply emails look like 1-1 emails which increases response rate compared to other email services -The customer service team is very responsive and helpful -I've been using Reply for 3 years and have seen it improve over the years, which I appreciate as a customer
-Sometimes the UI is slow and I need to wait an hour or so to actually use the function of the platform I came there for -Sometimes emails don't categorize correctly -I wish the reporting tools were stronger
-Getting around account lockouts and email send limits on other platforms
I really like the UI/UX experience: very intuitive, simple and efficient. The customer care is always ready to help you and also from the reporting point of view I would say is very useful: you have everything you need at the first sight. They also provide a Google Chrome extension that still needs some improvements but for the rest I also use the integration with Sales Force and it works perfectly. I would indeed recommend Reply.
Nothing. The only tiny thing I can share as an improvement (together with the Chrome Extension) is the possibility of adding the signature just in some cases and not always. It can happen for instance that I want to just type a very informal email without adding my signature and it's not possible. For the rest: amazing tool.
I automized the connections with my prospects and customers
Reply IO has a nice user interface to it.
The user expertise lacks some intuitiveness to it.
Personalized outreach at scale
The sentiment analysis is helpful when writing emails and the reporting is solid!
Not a huge fan of the integrations, they could definitely improve.
Could email outreach. I've booked a lot of meetings with it!
It's very easy to use and provides suggestions for improvement in the subject, body copy, and overall email performance.
Reporting can be improved. At times I have got false data in my campaign reports.
Automation of outbound email campaigns. I did save a lot of time and got better results with this automation.
Being able to set different schedules for various sequences allowing me to get emails to land in various global time zones.
The adding of a signature can be tricky to get it what you want it to be but not a major drawback at all
Follow ups and tasks are getting done with less effort making us reach more inboxes.
I've been using Reply.io from the last 6 months and it's great. It makes everything quite easy if you have to send out mass emails. Noticed it is quite easy to use as well and like to interface.
I think overall not so much to dislike. Maybe few things: Sometimes the interface is a bit slow. When there is a campaign with high bounce rates - it stops and doesn't send any more emails so you have to create a new one
Being faster to send out emails, keep tracking of who I contacted with the integration in BCC of a CRM of your choice - so efficiency, organisation.
Reply hooks into gmail so that I can send sequences reliably. It's good at the core function of sending sequences, throttling, handling auto-replies.
The salesforce integration is very basic. Having contacts "owned" by particular members can result in clunkiness.
The ability to repeatedly touch people who signup for a trial or have expressed interest in our product.
Reply has very easy ways to create sequences and the ease of developing touch points is unique.
Sometimes there are issues with email signatures and the workflow with calls is something they need to work on.
Mainly use reply to communicate with our leads.
O painel é simples e intuitivo. O upload de dados é rápido. O suporte ao cliente é A +. A personalização é inigualável. A desativação automática é útil. Os gráficos de barra na seção de relatórios são realmente úteis, assim como todas as estatísticas nesta seção. Muito claro. As barras deslizantes são um recurso interessante.
Realmente não há nenhum que eu tenha visto. Se eu tivesse que dizer um, seria que o reply.io permita apenas 1.200 emails por dia por conta. Eles fazem isso para nossa proteção, é claro, mas quero enviar um email para mais pessoas.
Temos uma equipe de vendas pequena e poder gastar mais tempo em atividades de maior valor é crucial. A Reply nos permitiu fazer isso enquanto mantíamos o mecanismo de prospecção em funcionamento, sem que os representantes tivessem que fazer qualquer trabalho adicional ou servil.
the language recognition tech makes my life easier as i can automatically sync only interested leads to my CRM
the website is a bit slow and somewhat buggy at times
compared to the free campaign feature included in my contact providers plan, reply is a lot easier to use and the integration options are perfect.
its really a good one to use for my business and networking
Nothing more to dislike on this as it is really a good one
Telephonic conversation would be done by this and soon will replace if someone is not available on telephone
I liked that it was easy to use for someone who is just starting to get into email marketing. I tried out a few tools before settling on Reply because it was easiest to understand.
I would like if there were more integrations and automation. For example, if someone clicks or interacts with a message they enter a new campaign.
I am automating my email outreach. I'm a single person team so this software saves me time.
The Reply.io Interface is extremely easy to use. You don't really need to train anyone to use it as each function is pretty self-explanatory. The reporting tools and analytics are also great and I love the option to A/B test which some other platforms don't have or charge extra for.
There's not much to dislike but it could be a little cheaper.
I'm able to reach out to well over a 1000 potential prospects per month and very clearly see how tweaks to email campaigns affect open and reply rates.