RingCentral MVP Reviews: 4.0/5 — Solid Choice

I can call, fax, text and do video meetings

Customer service can be challenging sometimes reaching the correct person.

One application to use for communicating via multiple channels.

I found the product intuitive and very easy to use. I use it to answer calls on my radio/media streaming program, and it works very well.

I want the option to have a window that shows all calls that are held with names with the ability to add and subtract them to the call selectively.

I needed to bring in calls into my Wirecast broadcast software and did that successfully.

The hold music is nice. It's fairly easy to set up and understand very complex ways of what phones will ring when different buttons are pushed and it's easy to keep track of phone use and easy to access and download recordings

It went down or the setti gs randomly changed or needed to be fixed allllll the time. The amount of hours I spent on the phone with customer service... Oh my God. They were usually very nice and tried to be helpful but it was simply rediculous each time they had to go thru for hours and figure out exactly what changed and sometimes they accidentally changed one thing and no one could be transferred correctly. It was... A lot. But honestly I've tried other soft phones since and this may have actually been the best

It's easy to keep track of callers and recordings once you set up the buttons for transfer and hours and options and what phones ring when it's actually a very solid system that made the call center run smoothly (most of the time)

I love the customization of the product. I get to choose hold music, how the phone is answered. I can put callers on hold and pick up from another device. I can send and receive text messages. All around it's a great tool for the small business owner.

the only thing i don't like is the cost. For the solopreneur, we are forced to have two lines to get the plan that includes texting. It is an additional cost and that hurts as a small business.

MVP helps me to appear like a bigger company. I have access to features and solutions that normally don't exist for small businesses. I love putting a customer on hold and hearing positive comments when I return.

RingCentral allows for our remote team to access and manage all of the incoming calls and texts we receive to the organization. Our clients can call us via RingCentral, leave a voicemail, and we respond by either calling them back or sending a text message. Overall using the platform is very easy and user-friendly. What's great about it is that multiple people can log in and use the platform at once.

Searching for messages in RingCentral can be difficult, as it doesn't show the most recent messages first. It can also be hard to hear during phone calls through the platform at times.

With RingCentral, we don't have to have a designated administrator answering phones for our organization all day. It allows us to split this responsibility, interact with clients via phone and text, and save a lot of staff time.

The one application for SMS/Phone/Meetings is great. Previously we were using 2 different applications for the multiple functions.

RingCentral's support is offshore which makes it difficult at times.

Brings all of your communications into one easy to use application.

The ability to not have physical phones. The mobile app looks nice and has nice tools. It's a great idea.

Our salespeople are always on the move using WiFi. This may not be all RC's fault, but the reliability is so bad for some of our salespeople that they have just stopped using the app when they're not at their desks. This causes a lot of different issues (not using something we're paying for, their numbers not hitting our KPI reporting software, etc.)

RC is solving the problem most freight brokers have paying for lots of physical phones and then having a noisy office, which is unpleasant for many people, especially for those not in sales.

RingCentral is excellent. We can download the app on our phones if we cannot use our phones because we lost power or anything. If we need to work from home, we also have that option instead of having teammates and clients have our personal telephone numbers.

I wish you could save the numbers that you frequently fax to. The fax-out feature, while significant, has flaws. You don't find out until after that the fax did not send for whatever reason.

RingCentral is an answering service for us at night. We have 3rd shift employee's and if they need to call out for any reason, we have the answering service to take a message for us to follow up.

Great tool for messaging and calling, especially for support teams to use. Userfriendly and well built.

I have not had any issues with using it so far.

Setting up calls with customers to provide support.

I liked the ability to add a huge range of SIP phones also the app is so freindly. Its very cheap because it offer unlimited phone calls in the US and Canada.

I would like to see more options and improvent in the video conference similar to microsoft team and zoom.

Ringcentral is very helpful to communicate with customers over internet and it provide us the ability work from home without any problem ( cloud base).

I love that it can be used anywhere and that you can answer your calls on your desk phone, your cell phone and even your laptop. The interoffice instant messaging feature and texting is also great.

There are some issues with call handling, when I ask it to ring my cell first, it doesn't. When I ask it to ring all my lines at once, it doesnt. It used to, but has stopped doing so.

It is solving our telephone communication issues by providing us with a portable phone solution so that we can be reachable at all hours no matter where we are by our employees and clients.

It has numerous feature-rich functions, which are vital for the mobile worker. Including softphone, texting, office anywhere, and dashboard diagnostics to complete business communications activity.

The customer support services have weakened recently. With numerous, months-long unresolved issues in the field, hours on the phone with tech support and no resolution, we are less likely to recommend. The cost for the connectors in integration to CRMs. These functions should be more native given the open API's

Sales Optimization and efficiency tracking. Comparing Communication activity over an extended period to active revenue results. Determining what metrics work, to what metrics do not work. This on an office, team or individual basis.

RingCentral MVP is a secure and easy-to-use video conference platform.

The system is not as intuitive to use as other similar platforms.

RingCentral MVP has been great for facilitating meetings in our remote work environment, amongst our team, and with clients.

I love that the MVP app is an all-in-one suite for your communication needs. Video conferences, phone calls, faxes, texts, instant messages, contacts and more!

On the mobile app, sometimes connectivity is very shotty. However, this can be helped by switching the settings to use your mobile carrier minutes or WiFi only.

This software (including the mobile app) helps my firm run meetings and phone conferences smoothly. It also keeps colleagues in close communication through the instant messaging feature.

The connection is reliable, it seems to be the most user friendly of all the meeting apps that I've used.

Sometimes it takes a while to connect, but otherwise that's about it!

N/A

Very easy to schedule meetings, and menu options to share screens are easy to find.

There are many features that RC meetings are still missing compared to its competitors. Among them is being able to assign a co-host at the time of scheduling for future meetings. I'm not too fond of that you MUST log in during the session to appoint a co-host. Other apps allow you to nominate the co-host in case you are not able to jump into the meeting on time

It has now become the 'norm' to schedule video meetings with our customers and even vendors. In a time when travel has become restricted to some extent, video meetings are the best option to be able to show products without leaving the office.

I enjoy the app for RingCentral Meetings, which allows me to stay connected to my colleagues even if I'm away from my laptop. The meeting ID system is easy to follow and I enjoy seeing my future meetings in a list. The video and audio options are also easy to adjust, such as muting and unmuting.

There are occasional glitches with the software, which may or may not be due to my organization's network. One of the downsides of using the software is the need for strong WiFi and dedicated bandwidth, which can be a challenge when traveling and/or working remotely.

The benefit of having RingCentral Meeting is being able to stay connected with colleagues and clients. We have scheduled 100s of meetings with the software and it's very reliable. Prior to RingCentral, we were using our in-person conference room system, which now seems irrelevant in the current work environment/"new normal".

Easy to make calls out, you can connect it with your CRM, you can use it on your computer and on your phone

Recently they disconnected from Hubspot and this caused a lot of issues

The problems were when Hubspot is not supported the plug in anymore and because of that caused a lot of issues in Hubspot. Sometimes the lines just cut off automatically or the program is not even start

The user interface , how it visual looks and how easy it is to start a screen sharing session

I cant think of anything that i do not like about RingCentral

Quick and easy screen sharing to be able to have support sessions with clients etc.

It allows texting, fax and calling all on one platform

Sometimes their is app issues or bugs....

Good use for a work phone without having to actually buy a seperate phone

Ability to have large group teams chat!!

Bit of a learning curve but pretty easy to get the hang of

Instead of having to send a company wide email for small things, we can use the single company wide chat on RingCentral

Overall, it gets the job done! Based on what I reviewed when doing my original search, RingCentral was one of the companies with brand recognition. It was interesting to see that they've branched into conferencing but were also doing so at a comparable price. We were heavily price-driven with our decision so the team was extremely flexible in that regard. I also enjoy the controls and flexibility for meetings of over 10 people. We have a global remote team where multiple team syncs and cross-functional meetings will host over 10 participants. The flexibility and controls for a meeting host in these scenarios are pretty useful. Multiple apps - we don't provision Macs or PCs specifically but allow our employees to pick based on personal preference. Both types of operating system have functional apps and the interface when using a Mac to talk to PC is crisp.

One downside of RingCentral Meetings is the overall user experience. Having used tools in the past like Zoom and Google Hangouts, I was expecting a bit more ease-of-use when it came to features like screen sharing or sharing host permissions. It hasn't been as intuitive in-meeting compared to tools I've used in the past. Static text - the overall web-layout and management of settings can be a bit confusing. It feels like the part of the site that is meant for managing Meetings was designed in the 90s.

We were a global growing company before, during, and after COVID. One thing we needed to sustain our growth was a flexible way for our employees to collaborate without meeting in-person. Even as we continue with a hybrid working model, it's still a great way for our employees to get business done. Cost and long-term savings. We will have a need for a solution like RingCentral for as long as our business exists. One thing we appreciate is the cost flexibility and peace of mind that as we scale, our best interest is at heart with our account management team.

It was a straightforward platform to log into and use for a quick over the computer demo

The invite link did not come and had to be resent the day of use. I believe this was sent originally by the host, and the host resent the email. it finally came through for me to be able to use

It was to be able to do a meeting with a visual with someone who was states away. It worked well.

Functionality, and structure of applications

Caller ID not functional & non english support

Text, IM, Phone, Video Conferencing

The cell phone forwarding is pretty handy. The conference call features are pretty sofisticated, and reliable (which is mega important when it comes to conference calls).

It's not very user friendly or intuitive, and doesn't have very many out of box integrations. I guess I just expect a lot more from a VOIP service in 2021. Their could be a lot more built in tools that would really elevate the experience of using ring central in a corporate setting.

Ring central is amazing when it comes to conference calls, super easy to setup and send out invites, even more so when they are last minute. This VOIP tool is easy to set up, easy to scale across a company as a communication tool, but still needs some updating to compete with others in the marketplace and fulfill more business needs in a more streamlined way.

The ease of scheduling meeting from anywhere, phone, computer, laptop. I like the features that I can have my desk phone right on my laptop and can conduct business as usual from any location. Ring Central meetings is easy to send an email to a client to schedule a phone or video conference

There are multiple sites to access to set up your system. I have three app on my desktop along with the desk phone. It can get very confusing on which one accesses which feature. I also didn't like the fact that we couldn't get the same phone number with different extensions for our office. I think there are features of ring central that we have not used or are not aware that are available to us.

Setting up video meeting during covid was easy and worked well. Once we all figured out which app to use and how to manage the add in for Outlook we were very successful setting up weekly meetings. We had no issues getting our clients into meeting and screen sharing proposals. We use this on a weekly basis for team meeting when our employees are at home.

Space bar for unmuting makes it so you are only heard when you need to be.

Sometimes I can't find the toolbar after going to fullscreen

Regular Stand Up meetings allow us to share screens easily

The meetings work very well. They are easy to schedule and we haven't had anyone have any issues other than their own connectivity.

I haven't found anything I dislike so far. scheduling a meeting is right through outlook, so there's no additional steps that are required to put it on my calendar like some other apps meeting software I have used in the past.

RingCentral Meetings has helped us cut out a lot of travel for meetings. We now do them virtually, and everyone gains back anywhere from 1-3 days of productivity. This is huge for sales people that could be the difference in a sale or a missed opportunity.

It has turned out to be an excellent option when making my video calls since it has a fairly simple interface to use, and the audio and video quality are excellent, which allows communication to be fluid throughout the conversation, Another thing that I love is the fact that it allows me to make recordings of the calls I'm in, in a very practical way since it gives me the option to choose if I need to record only audio or if on the contrary I need to record only the video or even allows me to record both together, this is a function that I find super useful, especially after conducting my work meetings, if I have any questions or do not remember something, I can simply listen to the recording again and easily dispel my doubts without having to call someone again to explain what needs to be done, for me it has become a very valuable tool.

Being in the screen sharing function, the sound made by the mouse when clicking any element on the screen is very loud, which is somewhat overwhelming for the rest of the attendees in the meeting.

It has allowed me to maintain direct communication with my co-workers while we carry out our teleworking tasks each from their home, this has been very useful to maintain the rhythm of work we had before quarantine, where our productivity It was quite high compared to other work teams of our same institution but that was impacted by the quarantine and it was reduced a little, but thanks to this tool we have been able to help each other again to increase our efficiency ...

Ease of installation of applications on mobile devices for our employees working remotely, also how the integration is very good at connecting to our office phones via the console.

Sometimes the service dips for no reason, either it's our firewall or it's the RingCentral service itself. We are yet to pinpoint. The new app is also rather clunky compared to the old phone app.

Cheap and reliable replacement for our traditional phone system, with room for expansion on the fly and to enable users to work from home.