Sitecore Experience Platform Reviews & Product Details

Coming from IBM Web Content Manager, I appreciate the ability to easily extend and alter anything in the platform that we need for our projects. Working in the IBM platform much of the components and features were a "black box" and were either impossible or very difficult to enhance. Sitecore comes with a bit less "out of the box" when not using SXA, but everything available is extendable and easily enhanced and the process to add new features is straightforward.

One of the main reasons our customers want Sitecore is for the Analytics and Personalization capabilities, but many of these features seem to have the vaguest documentation and I have found that these parts of the platform usually do not "just work", require a LOT of configuration and the "best" information about how to use these features is often found on YouTube and was made for an older version of Sitecore. It would be great to see some more official tutorials on these pieces which are the main drivers for customers to purchase the platform.

Delivering a personalized, multilingual experience for global customers. Sitecore has the capability of pulling these goals off, but the road can sometimes be a long one.

I'm appreciative of the constant evolution of the platform and a renewed focus on customer success.

Requires a decent amount of technical assistance from a partner.

Our members are multi-channel users and expect a genuine relationship with us. Sitecore is helping us unify their experience and deepen their relationship.

It puts the content in the hands of the content managers and creators, keeps them from breaking code, and keeps my hands off of it.

Setting up permissions can be cumbersome.

Marketers damaging or breaking a website is a thing of the past. Also keeps developers from doing content management.

I like the ability to extend Sitecore by using all the latest tech and the open architecture framework that it is powered on. I like the pace with which Sitecore is moving forward likes headless content delivery and microservices architecture and the MVP and Sitecore Slack chat community.

I dislike the efforts that I have to put in to understand latest gigs in Sitecore which would have helped me as implementation partner developer to implement robust websites for our customers.

Currently I'm trying to solve Federated authentication with SC XP 9.0.2

I really like the core cms part, the architecture behind it and the way that almost everything is customizable and possible. I think "newer" stuff like the rules engine is great too.

I think there is a lot of the marketing features, that are not robust enough and has too many bugs. I think it's a shame that web forms for marketers seemed to have lost features and have more bugs when it went form Sitecore 7 to 8, and that it lost even more features when it got replaced by Sitecore Foms in Sitecore 9. This is a very important feature for a lot of customers, and I think Sitecore should focus more on core features like that. I also think that Sitecore needs to revisit and modernize some of the core cms parts of the system, instead of only focusing on the new marketing features. I don't understand why something like JSS that should be a basic part of Sitecore is so expensive to start using.

I have build sooooo many different solutions based on Sitecore, going from brocure websites, to chat bots for insurance companies using the for example the rules engine, to language education, content hubs etc. etc. etc.

allowed us to be quicker to market to meet our self service needs and experinces

so far we have not found a downside. we are still learning

marketing workflow ease of use personalization

the extensiblity, ease of integration, taking your product to the next level in connected systems. really I enjoy working and developing on sitecore which is very rich in a lot of ways. I have worked with sitecore since version 5.3 and the progress during the years and where it is now is a testatement to the greatness as a product.

Hard to find a good consultant that can give you a product that follows good architecture and principles together with best practices without keeping an eye on every single detail of the work.

right now we are trying to implement the personalization and solve the problem of too much content to find the ones that are relevant by our users. our users use marketing email then going to our website to get content that is readily available but burried under so many layers.

I like that I can make pages simply and easily using SiteCore

I dislike that it is slow at most times and some areas don't work when using SiteCore.

It is slow, some things don't work. Trying to use it different ways.

The Experience Manager interface for managing the content, structure and campaigns.

Upgrades can be a complex and expensive process, which frustrates our customers.

As a partner we're solving a lot of complex integration requirements for our customers. But bringing systems together working in harmony is an immeasurable benefit.

Ability to customize the authoring experience to distributed authors.

Long learning curve for our customers to develop some basic features and functions.

Commerce integrations and personalized product catalogs

Sitecore has incredible scalability to offer its clients.

There is no reliable way to offer content authors to redirect URLs.

Marketing uses Sitecore to publish content to its many online properties.

I love the flexibility that comes with the Sitecore editing experience. As a developer I'm able to easily leverage C# MVC to create powerful components that meet all of my client's needs.

I wish search was easier to set up and customize. Out-of-the-box Sitecore comes powered with solr, but creating custom indexes is a pain. Also, it would be nice if there was an option to have the search engine crawl pages in their entirety like google or other search engines do.

We've converted several sites from difficult-to-manage and slow-performing CMS's over to Sitecore, which allow easy editing, workflow and also much improved performance thanks to Sitecore's caching engine.

Sitecore Experience Platform has been really helpful for us to implement websites with the traffic we have in our company

Nothing. Sometimes it really gets slow which I hate

We are solving Sitecore Workflows which has been a great workout for us in implementing marketing logic

I like how customizable and friendly Sitecore is.

Documentation could be a little better, some times is hard to find things or examples for more complex topics.

We are managing our patient engagement via Sitecore and some of the search tools that we use to provide a better experience to them.

The best part of Sitecore is that the platform enables marketing with the ability to deliver the personalized experiences our customers are looking for without the need for developers or technology.

Sitecore Analytics seems to be very difficult to get up and running with the necessary event tagging and filtering that need be configured by the development team. We have been very interested in using the Sitecore Marketing features, but haven't been able to get the baseline analytics working how we would like.

We are providing a personalized digital experience for our customers and prospects using the rules engine to provide the right content and the right time in the customer journey.

The ability to build minimal to robust personalized sites. Also, reusing existing content is easy - no one likes starting from scratch!

Uploading files could be more streamlined.

Website content management and soon for personalized customer digital experiences. We realized we are only scratching the surface of what is possible using SiteCore for personalized experiences. We are also in the process of integrating a new CRM system with the platform. This will lead to stronger digital inbound strategies and results.

Expanded capabilities, streamlined user experience.

Lack of native e-commerce capabilities.

Intuitive end user interface, enabling more of my team members to work within the platform. Easy to customize workflows. Scalable to drive our feature rich site. Supports global organization's requirements.

SiteCore is easy to use, has incredible functionality to integrate with third party applications and tools. The ability to build over a base product and ease of integrations is the feature I like best.

The pricing model isn't consistent across implementations. I would have liked to see this product have a stronger sales team and support.

Building websites and e-Commerce platforms for our end clients. Integrating the SiteCore engine with an Intelligent Campaign management system and web analytics

Sitecore's basic objects allow inheritance and reuse. This allows an information architecture to be developed that can be easily navigated by end users while allowing them to build complex experiences.

The content author interface has two modes: one is a content administration GUI and one is a WYSIWYG GUI. While the rendering of the second is really great at showing you the experience you're creating, it doesn't offer all the need features.

I work as a consultant and the problems I solve for my customers have to do with targeted experiences: using site visitor behaviors to determine a target persona, which can then be used to provide targeted messages and experiences.

Out of all the CMS interfaces I've used, Sitecore, is the most easiest and understandable to use. While it's very user-friendly, and easily customizable, it is difficult to add components to certain pages that are set up a certain way.

While it's highly customizable, basic HTML isn't allowed for input upon creating pages and content for website. Also, when one is performing back-end work, you can't work publish content as needed.

Business problems being solved are efficiency with content, time management with content, and the ability to use the interface front and back-end during submit and publishing.