Supportbench Reviews & Product Details

User-friendly interface: Supportbench has a clean and intuitive interface that is easy to navigate and use. Comprehensive ticket management: The platform offers robust ticket management capabilities, including the ability to categorize, prioritize, and escalate tickets as needed. Collaboration tools: Supportbench allows team members to work together on customer inquiries and issues, ensuring that customers receive prompt and efficient support. Email integration: The software integrates with a variety of email platforms, allowing businesses to manage customer inquiries and support tickets directly from their email inboxes. Reporting and analytics: Supportbench provides real-time reporting and analytics, allowing businesses to track the performance of their customer support operations and identify areas for improvement.

Room for more streamlined learning experience: Some users may find that a more streamlined learning experience would make it easier for them to get up and running with Supportbench quickly

Lack of collaboration between support team members: Supportbench provides collaboration tools that allow support team members to work together on customer inquiries and issues, improving the overall quality of customer support.

It’s been pretty easy to get up and running with Supportbench and when needed, they’ve given us quite a few training sessions. The Supportbench team addressed our immediate needs and also built in some customized options for us.

Overall Supportbench provides enough tools to support our growing business but, we would like see more video tutorials on their YouTube channel.

Since using Supportbench, our customers have been mentioning how easy it is to get their issues resolved. Between the reporting and tracking, it’s been an exceptional platform for my teams.

my work is related to customer services and data insights and analytics so i used both tools of customer services and analytics and insights and feels very good compared to other platforms

for me, I am still satisfied with the tools which I have used I think integration needs more tools to platforms to integrate when we are using this.

customer management is one of the most demanding tools for many platforms so I also need this for my business so I used support bench software because it's quite simple and analytics are so clear. the price compared to other software is too low.

Supportbench has provided our team with a complete customer management system. Because everything is on one platform, we’re able to manage all communication in one place and have full oversight of both our customers and team.

I found a bug in the system with one of my cases recently, but I sent the issue to them, and it was fixed the next day.

Of the other success and case management solutions I’ve used, Supportbench is unique in how it does things, and IMO far superior in solving end-user issues. Their health scoring gives us full insight into how all of our customers are doing, and we also as a team can help each other if we see a front-line agent having issues solving a problem.

I like the smooth interface of Support Bench and the high visibility it provides for expanding companies. Need a software to streamline all communications and manage them from a single platform that had high visibility, support bench is the only one that can provide such. It integrating well with our other tools and its helping to solve tickets as quickly as possinte as we expone. I have been a user of different help desk software for quite some time and haven't come across a system that has all the functionality of Supportbench.

The mobile apps. Through they are super handy, but it's pretty minimal in what they can do and can be improved, and features can be added. However, suggestions have been made in the community at Support Bench about it, and the reply mentioned that improvements are in the works. Other than that, everything else is spectacular.

Support Bench has been an ultimate problem solver. From its integration, smooth interface, and customer service, we have saved the stress of tickets and management issues. We have improved and there has been an increase in the company growth chart since we changed software.

SLA management feature gives my team the ability to ensure customers are given prompt and timely resolution. Unlike zendesk where we have to check each tickets to see if any follow ups were missed. Pricing is pro start up, this gives us , ecommerce start up, to have a professional support team without spending 200 or more for a platform. The survey generator is a feature I had been dying to see in a software being able to send a survey invite right after a customer interaction without using a separate platform gives me and my team ability to improve our responsiveness, quality of interaction and improve our oversall customers perception.

Too little feedback or information available online about supportbench. Luckily, we havent had major issues or minor bugs encountered in our nearly 2 months of using the platform

We are an eCommerce start-up, we never had experience with other platforms. Good thing a friend of mine who tried supportbench mentioned this to us. Without a doubt, we tried it and the rest was history. Integration with our wordpress based store was swift and smooth. All features are easy to learn. We are able to reply to our customer timely.

Supportbench has markedly raised our customer happiness and made my teams more efficient. Supportbench’s third-party platform integrations are seamless; they’re not plug ins. We’ve already been able to let go of 2 tools we were using/paying for because Supportbench does it within the system already. Also, there aren't any limits on the plan. You get everything included and no one has been bothering to upsell our company.

The customer portal, if you want to customize it, you need some coding expertise. However the Supportbench team can make almost all types of modifications as you need them.

I love how Supportbench allows me to focus on all my other tasks, outside of problem solving. Since implementing Supportbench we’ve been able to connect all departments, allowing both our Sales and Marketing teams to see overlapping themes and focus on big picture improvements.

Well, since implementing Supportbench and collaborating with their team, we’ve completely changed the way we work within Support and Success. We’re focused on our customers and we’re finding increased revenue opportunities and able to achieve a higher level of referral-based customers.

We had some issues when we first began but we have a dedicated support person now and we’ve had no issues since then.

The communication we have between Support and Sales had greatly benefited our bottom line. Very pleased with the outcome of this system.

The features of Supportbench are straightforward and easy enough to understand while you’re learning to use the system. When we did have issues onboarding our team, their customer support reps were super friendly and explained things in a way that was jargon-free and easy to understand for someone like me. Even though some of our questions were a bit silly, their reps did not make us feel like they were, and instead explained everything and helped us create a process that’s right for us.

Supportbench has a lot of feature sets that we’re not able to use at this point as our workflows aren’t that complex. With that said, I’m looking forward to use them as our team gets bigger.

Our team is not that big and we are working with other businesses, Supportbench helped us to communicate smoother with our partners which increased our production even more.

Raising and tracking tickets have become much easier because of Supportbench. Managing our workflows is so easy now, we’ve been able to reduce the time of resolving tickets as well as the pressure on our teams.

At the beginning I was struggling to get use to this new system. But their Support team helped every step of the way.

Supportbench is a good platform for Support as well as Success. It’s been a full spectrum system for us. It’s simplified work for our front line support as well as for our internal teams.