Supportbench Reviews & Product Details

The dynamic SLAs are a great feature. But it's the Customer QA AI Bot and AI Case Summaries that have genuinely transformed our daily operations.

Lack of offline access hampers work occasionally. Enhanced API capabilities would be a significant upgrade.

We’re offering quicker, more personalized service. The sentiment analysis tool has been a game-changer, helping us understand customer needs better.

As a business owner, Supportbench allows me to view my sales data as well as create workflows on our customer's information. Supportbench’s exciting feature allows me to view and respond to customer’s requests and questions more efficiently than usual. Integrating chatbots using ChatGPT is an amazing feature I thought I never needed. Customizable, user-friendly, and affordable sums up my satisfaction.

This is not a red cross against SupportBench but I do wish for their support to be as efficient as the SupportBench tool. At certain times, I require assistance immediately as my field is a fast-paced environment so quicker, more responsive support would be very much appreciated.

Maintaining a reliable and efficient customer service base is no easy task especially if you’re receiving requests and responses left, right, and centre but with SupportBench I am able to do this and MORE! At the end of the day, I would not want to compromise my business and with SupportBench I don’t need to as it is cost-effective and efficient.

Its AI-driven features, particularly the KB Article Creation from case solutions, transformed our support dynamics, making operations smoother.

The transition to its user interface took some time, but the advantages it brought overshadowed the initial hiccups.

Supportbench equipped us with actionable insights, facilitating proactive decision-making. The software's ability to scale up ensured that our growing support needs were met.

Our customer support management is finally up to speed after jumping from Freshdesk to Supportbench.

Some extra analytics wouldn't hurt and work.

Our customer support management is finally up to speed after jumping from Freshdesk to Supportbench.

It was the dynamic SLAs that kept us ticking like a precise metronome. But the role-based security was the bigger standout. Our team can now ensure that our customers have a tailored view, making interactions smoother than maple syrup on pancakes.

It’s mostly a smooth sail, but I'd appreciate a wider dock for integrations. A richer marketplace would be like adding poutine to a meal – perfect!

We needed a Canadian data center, no choice really.

Shifting from Freshdesk to Supportbench was like discovering a secret passage to success. Our customer support management has never been smoother, and the personalized service we can now offer has given us a huge advantage over our competitors.

The initial setup was a heavy lift as we had so many previous tools to replace with Supportbench.

Supportbench has all the tools we need in one system. We’re no longer toggling between multiple systems using fractured processes.

We used to be with Freshdesk, but Supportbench has completely transformed our customer support management, delivering personalized services that make us feel like we're genuinely connecting with our customers.

Despite being truth that Supportbench integrates with well-known programs like Slack, Zapier, and Jira, some customers have complained that the number of external integrations is quite small in comparison to other helpdesk programs. .

Supportbench is a platform for customer assistance and service management that seeks to bring together support channels, keep track of interactions, and increase customer service efficiency.

The transformation in our customer support management has been astounding after switching from Freshdesk to Supportbench. And the personalized services we can offer our customers make us feel like we've cracked a secret code.

The initial setup was challenging as we had to rip out Freshdesk and replace with Supportbench.

Supportbench’s KPI scorecards are like having a bird's-eye view of our performance. And the AI, especially the ChatGPT integration, feels like having 10 extra assistants on our team.

Switching from Freshdesk to Supportbench has transformed the way we manage our customers. We didn’t realise how challenged our department was until we implemented Supportbench and everything became so easy.

The initial setup was a little like trying to herd cats because we have had to completely change the way we’ve been doing things.

Supportbench is solving several problems related to customer support and benefiting the company in various ways:- Enhanced Customer Support Management Improved Visibility into Customer Needs Streamlined Processes Identification of Existing Challenges Addressing Inefficiencies

We parted ways with Freshdesk and boy, are we glad. Supportbench is like having an expert in the room, guiding us on customer personalization and satisfaction. It's almost like having a sixth sense for our customers' needs!

We did pay a pretty penny for the AI add-on, but it’s been worth it.

Supportbench’s 360-degree customer overviews have completely overhauled our tracking system. And they way they’ve integrated AI into the system is giving us long term insights we’ve never had before.