SurveySparrow Reviews: 4.4/5 — Solid Choice

I like the easy Facebook pixel intergration and domain verification. I like the display and skip logic and the ability to copy and paste answers. I like the option for partial completion. Chosen because it's cheaper than competition. The other platform got too expensive, and that was a deal breaker.

Display logic could be more complex (Eg. If two options or more were chosen). Copy and pasting answering options would be great!

For a competitive price offers a broad range of survey features and good customer service.

I liked the designs that I was able to choose from. Navigation, layout, and color schemes are all very easy, simple, and visually appealing, too. I think it was easy for the participants, too, not just me as a survey admin.

There was really nothing I didn't like about it. Everything worked fine without any problem! When I used another similar survey platform I encountered an error and the questions were messed up, etc., so I really appreciate Survey Sparrow didn't cause that kind of issue. Stress-free.

We were able to understand what our clients feel about our program. Based on the results, we are developing new offerings to meet clients' needs! We are happy that we used SurveySparrow.

Very user friendly, comfort of use and ease of access

Nothing to be disliked!!!!!!!! Survey sparrow is just awe.

Helps to conduct survey as and when needed so as to analyse the problem and to fing the needed result.

Survey Sparrow is super flexible! The mobile version is great too!

I haven't found anything I dislike so far.

Survey creation.

adding Gifs as part of the process. Helps convey the message with a fun twist. Allowing the backgrounds to be customized is also another big win for me. Also, very user friendly

So far the only thing that I would like to see added is a way to show a message without the user having to press "next" For example... "Did you like our services?" if the customer entered "yes" then the next screen will display a gif for an X amount of time, then proceed to the next question automatically.

Gaining insight on where we need improvement. Getting feedback from our client's perspective is very important nowadays. We've increased productivity because of these surveys

Ease of setting questions and great layout of results

Maybe slightly more difficult to use than market leaders

Allowed my client clarity of how the team viewed the business

The UI is easy to use and understand. Fe

You should have limited feature free plan

Helps in doign market research, and as a startup I am continously doing market research

SurveySparrow is very intuitive to use and has lots of features. When compared, other competitors lacked one thing or another. This one has it all! And on top of that, we've chosen SurveySparrow. because of its flexibility. It is good idea to allow users to use the tool in any way they want because our use case couldn't be covered by any of the templates, but we still managed to implement it.

The product has some bugs. In our case, it was a frozen screen and embedded form not yielding the results. However, everything was sorted out with a help of customer support. SurveySparrow showed us a lot of attention even though we were a very small client.

We wanted to create an interactive and fun quiz to help potential candidates check if they would be a good fit for our company and to showcase our values. It's not what SurveySparrow was primarily designed for, but its flexibility allowed us to do just that without any hassle.

I think it's a cost affordable, robust survey platform that allows for me to conduct the type of surveys I want, where I want. I like the click and point nature of it.

I think there is some functionality that could be updated - things like more robust conditional text, hidden variables (i.e., assign a random condition to individuals who take the survey to see specific sections), etc.

We're a small startup and couldn't afford some of well known survey solutions. When I was looking for alternatives, survey sparrow was a surprise and delight. It was affordable and included most of the features I require to conduct the research I need to.

I liked that the surveys are easy to convert to a variety of formats after you create them.

I can't think of anything at this time. I haven't had a chance to use it much yet.

Selected it for employee engagement.

There's a huge feature list that covers surveys, NPS and customer journey mapping. The different options for survey types are incredibly helpful too, whether you're looking to embed them into your product or website, send them via chatbots or just schedule regularly recurring surveys.

There's really very little to dislike. If anything, the quarterly pricing can be a bit tricky to get sign off for when you first use it but surveys can take more than a month to run so it's not a huge issue.

Running surveys can be tricky due to the different channels of engagement with customers, the differences in requirements across surveys and feedback methods, and SuveySparrow really helps to bridge this gap by offering a solution for pretty much every requirement.

Easy to create, beautiful design options, and user-friendly

Everything is great. Nothing I dislike..

Provides visual distinction and increases feedback engagement in an otherwise crowded world of typical survey links that get buried in inbox hell

Custom Reports and Dashboard was a very effective and attractive feature for me.

Tagging is the feature that was a bit did for me.

As a fresh user, I got so many calls to clear all of my doubts.

A normal amount of responses are allowed initially. Good support when required.

Support couldn't help more than the obvious solutions when I asked them.

We can embed contact forms on our website and not worry about the logic/coding.

I liked the functionalities and the different collection options. I also liked the way they displayed data -- it's a beautiful platform. SurveySparrow is intuitive and easy to use.

When my premium trial ended, instead of transitioning automatically to a free plan the survey was taken offline. This was understandable, but challenging logistically.

They're creating more sleek-looking forms than Google Docs is with more in-built features and customization options.

Ease of use (it was quite easy to navigate the interface and learn how to use the application); modern design, and I also really liked that there are different languages and can be used offline

It did not have some functions that I was searching for. I needed an application that would allow back end calculations (variables) to plug and chug into the rest of the survey.

I needed an application that would create a conditional logic survey for use in another country. The navigability of the interface made it easy for me (a non-coder/non-survey design expert) to craft a conditional logic survey from scratch.

Survey Sparrow allows me to make my surveys as basic or as detailed as needed. For the most part, it's easy to use.

I would have to say the only dislike I have is the information can become repetitive when creating a survey.

We're able to reach out to our employees in different states at the same time and let them remain annonomys in answering the surveys.

Easier to use and nice trial period period

It's not free forever. Ha!. But no, I didn't notice any features that I was looking for to be missing.

Just a more aesthetically pleasing interaction compared to Survey Monkey in my email

It's quite easy to create a survey, distribute it and evaluate the results. The customer service has also been. Wry responsive.

I wish more reporting tools were available for free subscriptions, so I had to compile some data manually. Overall, though, I'm happy.

Helping me understand and prioritize unmet customer needs that we could address.

Great layouts to write questions, allows for a lot of variety.

could use some more options, more ways of sharing to others, finding participants was tedious

Getting survey results to provide for my marketing project

Similar services have removed vital aspects of this type of product, Survey Sparrow has a usable free tier.

The embed stopped working properly (trigger on page load). The emails come from their email with no replyto field set to make replying easy.

Usable forms, don’t have to worry about spam, nice UIUX.

Suggestions of questions based on the requirement

It showed some error publishing the survey

To get the audience poles easily for my trainings

The tool works relatively robustly, there are integrations and the evaluation is really super. The support helped me with all questions, even if it sometimes took a little longer.

It is not the tool that is the easiest to use or offers the best ready-made answer options. Some details are annoying, e.g. that you can't move the answer choices in order... And I had to contact support to resolve initial issues. It did not work as promised.

I collect requirements and addresses of potential customers with the program. Through this I have gained very quickly, very many contacts. It's going in the direction of lead generation and sales automation.

The interface and customer service was excellent.

A little costly for a not for for profit org.

Effective and interactive data collection

Ease of use! Good sample questions to choose from/

Limit of one user under the price point that I have. No need for me to upgrade, as I don't need the other features.

We are using it for employee surveying. Surveys for benefits, work environment, engagement, etc.

easily link customer Id from our database

among those survey questionnaire types, they show everything including the ones not included in my pricing option. sometimes confusing

before SurveySparrow, we were gathering customer data through google forms, which make us hard to integrate all the customer data

How easy and user friendly survey sparrow is. I was able to create interactive and fun surveys and it was super easy to do

Nothing. I wish they had more monthly plans to choose from

I am not a computer person but survey sparrow makes creating surveys so straight forward and fun

The design definitely is one of the best features, the surveys don´t look like what most people without coding skills are used to. Also, the ability to connect answers to other questions is really handy.

I think it would be cool to assign a numeric variable to specific questions to be able to do calculations with previous answers. It could help as well to be able to see all the stored answers.

I think it definetly helped me and my team to keep our customeres interested and providing helpfull feedback.

I loved the conversational experience for the people taking the survey. My application was to get customer feedback and to do daily checks with my team for their kpis.

Some of the data was clunky. I wanted my team to give me their top five tasks and then rank them. I could do top five, and then assign a number, but not rank them.

I think the survey builder is the real selling point. Within probably 30 min I had a survey launched to my team. It took more though for what went into it than to build it. I am not a web designer or anything, so smooth and simple survey generation was important.

The fact that there is the mobile preview

That it kept locking my responses during my free trial

It has many options to customize the questions. Makes the survey really easy to conplete