SurveySparrow Reviews: 4.4/5 — Solid Choice

The flexibility of the survey options, as well as the opportunity to customize the survey types

I would have appreciated more question types/options in the chat survey templates

Getting more of an understanding about how our customers experience our services. Getting more insights from team members about initiatives that they find valuable

The software is intuitive and easy to use on the front and back end; it is also more visually pleasing than other survey software.

Data consolidation for complex projects requires a lot of manual work

We manage engagement surveys for clients and found survey sparrow to be a very easy-to-use tool for our clients and their teams. This has helped us move these projects more quickly which is a win win.

It's incredibly user friendly, but at the same time the performances are top notch.

There is nothing I don't like, what it can be done is improving the logical structures of the surveys.

Defininig a clear way what's the target audience of the business I'm working in.

It is so easy to use! And I've made beautiful looking surveys.

It's a bit expensive for my needs. I don't send out survey too often, but for someone who is doing a ton of surveys I think it's a great option.

I like to get feedback from my customers every year. I have been able to make functional and beautiful surveys with survey sparrow.l

Simple to use, allowing me to easily make attractive surveys. Pricing was favourable relative to competitors.

Annual subscriptions were great pricing, but if you need to pay monthly the difference is quite large and prohibitive (I'm often happy to pay a little extra for monthly payments rather, but the difference in this case was really big, unfairly disadvantageous for those that simply can't afford big once-off).

Attractive surveys for clients. Feedback forms.

Being able to create a custom survey and have control over the presentation. I also love that I can export the data to Excel.

A bit nitpicky, but I don't like the lack of customization for Likert scale-based questions. You can only label the low, middle, and high end but not any of the other choices. I also wish there was a way to select "reverse score" for questions. Lastly, there isn't a way to assign a score to a label choice (e.g., "strongly agree" = 5). Both would be helpful when exporting data results to view in Excel.

They provide an affordable option for creating surveys and assessments that look professional. I couldn't justify the cost of some other survey options out there and have been able to meet my business needs so far.

What makes SurveySparrow stand out is the way their surveys look. Conversational, with pictures in the background, nicely animated transitions between questions - it's not just another boring online survey.

I don't like the pricing system, specifically that there are some "general survey" plans and CX plans, and the former do not include NPS, CSAT and CES Surveys. That's disturbing.

My needs at the moment do not require doing a lot of surveys and advanced options in surveys. SurveySparrow is a simple tool where it is easy to build a visually appealing survey, and the free personal plan allows me to collect 100 responses per month.

Ease to use, specially in reorganizing questions or mid pages. Loved the use of "formulas" to turn my survey more personal and fun. Beautiful and very customizable designs are a plus

For my small studio the premium subscription is too expensive, so I cannot keep up with a monthly subscription, to own only 3/4 of surveys. Maybe an option to pay per survey forever?

A good alternative to other platforms that are more expensive. Great designs are also a plus and help my studio and me to transmit a great image and professionalism.

I found the product to be very intuitive and easy to use

I would show the pricing page to all users

SurveySparrow is helping us create easy forms that are easy to implement

The user interface is great and intuitive to use

The fonts dont have all that I would usually want.

Getting questions answered easily and automatically

The conversation opportunities following their responses can yield insights from employees that are unexpected.

The interface can be a little non-intuitive for those who are not tech-savvy.

We are seeking insights from employees that we don't necessarily know ahead of time, and this more open-ended survey tool allows us to gather those unexpected pieces.

is really easy to use, and the ux / ui is excellent, the api connection is also really helpful

the pricing is realy expensive for the country located in suramerica, is the most expensive toll in the market

can help me to understand the user and calculet the nps from my customers

The review pages were fast and interesting

wasn't evaluated enough before receiving survey

n/a

Customer service walked me through answering my questions

There could have been more templates for the free version

helped me reach a lot of people for an event

Easy way to do automated customer surveys in our app or through email. Admittedly haven't used the additional features like chatbots and whatnot but appreciate that the option is there in one tool.

Pricing is way too complicated with a lot of tiers for businesses of different sizes. It's offputting for a small business of our size. We were also annoyed that we needed to sign up to see any prices to begin with.

Survey sparrow (funnily enough) solves the survey problem. We want to prompt our users and get their feedback on our application. Survey sparrow allows us to do this through many different channels (link, in-app, etc.)

they were very helpful and incredibly communicative with us.

I found for us the product did not end up making sense for what we wanted to do. We ended up going with a paper survey

it didn't end up benefiting us. I could see it working for a bigger organization with more complex needs than we have

I love the matrix function. I need people who response to my survey to include multiple items in their response, and multiple pieces of information about each item. The matrix feature allows them do to that.

I am concerned about the features that have to be paid for that are free from other companies.

Cost.

It's great for tracking feedback from individual users, especially the fact that even users who haven't finished the survey automatically have their feedback tracked.

I don't like that the displaying option of the score is automatically available in the Thank you page, but that simple option is not automatically available if I were to desire to display the score in the middle of the survey. The only way to do that is to manually create an expression and add up all the scores myself, and it baffles me that there is no automatic variable or expression that just keeps track of all the scores throughout the survey. This becomes exponentially painful as you have more questions in your survey.

It seems to rise above the competition when it comes to the insights that can be gained from the results. It really helps to see the drop off rate and partial submission results.

Very easy to navigate Easy to share Was able to quickly create survey

Not as configurable as I would have liked.

The need to quickly gauge the pulse of our employees.

It helps to get most valuable information about our main goal.

The survey has some premium tools that doesn't help ro get required information.

It helps to get for example the most valuable information about customers thoughs.

I like the ready to use factor and the quick support once you begin to use the tool, API connection is quite easy - the price is on the average of the market but was fine to try it for free at the beginning.

actually the data are not really for hotel business which was what i was looking for, once you get all the reply on the survey is not easy to understand some specific points... maybe i would need a pro version

i was looking for a survey tool to share with the hotel guests during breakfast time or at check-out time, for sure is not a stand-alone software, it need to be connected with hotel CRM

It's full of functions and I will remember surveysparrow if I need a full-stack-survey-tool

Too complex for me. I wanted just click click survey with a bit of logic

Couldn't find the logical section with some rudimentary ifelse / Switchcase functions

The idea of the platform is pretty great actually, that I can quickly answer a question that requires ab audience i don't have access to is great.

I think I was called by a sales rep at least 3x times before I even logged in ever, lol.

Answering community questions for a community I don't have easy access to.

The ability to dive into the metrics of your survey and know exactly how people responded.

When first logging on and using it it takes awhile to get used to.

So far it has helped me develop surveys for my marketing research class which has been awesome.

An affordable option compared to some of the other bigger survey companies.

Ran into some difficulties with customizing some of the design.

We needed to survey potential leads on our landing page and we were looking for an elegant and simple way to do that.

It was a useful and easy tool to learn. It is simple and also aesthetically pleasing.

It didn't had many integrations so it was hard to adapt it to fit in CRMs

Creating a survey from scratch while making it appealing, SurveySparrow does it all!

Customer service was helpful. I like the design and customization. It looks clean and professional

I wish there were more formatting options for surveys. I also wish questions could include an "explain" box in the question.

The ability to receive and analyze company feedback.

The form of the surveys looks very clean and easy to navigate through.

A bit costly in some areas but it makes up for its features.

Surveying and anonymous questionnaires. SurveySparrow's clean-looking surveys make it easier for respondents to participate.

There are three things that I like about surveySparrow which makes it better than other softwares- 1. The offline feature which enables you to take inputs of the respondent even when you don't have internet connections really helps you to carry out your survey in remote areas. 2. There is an option by which you can record the audio of the respondents making the survey more genuine and reliable. 3. There is a option to include sentimental response also

There is a lot of manual work to be done at the start to develop a good format, but later on, you can get better suggestions.

The application is compatible on both desktop and mobile making it easier for our CDC to carry out surveys. The offline mode makes it further easier. The quality of the report has improved the effectiveness of my survey helping me better understand the situation and thus better results for my project. And its easy to share both the report as well as the survey format to others. The 360-degree assessments covers all the aspects which can help you build a better employer-employee relationship.

Ease of use and features and setup simplicity

Can not send the survey via text or QR Code

None at this time