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tawk.to Reviews & Product Details
tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are also available for many CMS and eCommerce platforms and are guaranteed to be an easy-to-use tool that can be applied across various devices.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare tawk.to with other popular tools in the same category.
Tawk To provides several features for free whereas different softwares charge for it. While the user writes to your webpage you can see what the user is going write. So this function helps to earn some time. You can see the countries of the users. The software sends notifications of user activities which is a great feature in terms of monitoring and confirming advertisement ROI. Also, Admins of the live chat can communicate with each other in the background.
To be honest I dont have any problem with the software. Thanks to the developers.
Before our customers had to write us an email to our general address. Sometimes their email dropped to the spam box or we even did not receive them. But live chat is fast and reliable. I can tell it even increased our sales and customer satisfaction.
Ability to see location and time of visitors on the website in real time, plus the free service! Easy to set up.
We have not encountered any dislikes for Tawk.to
Allow website visitors to initiate live chat when they have questions. So it serves both sales and customer support needs. It is also possible to open a chat at our end.
I like the fact that the setup is super quick and took just 1 min to set it up. In addition, the widgets are customisable which help make the process faster. The online support helps our customers pick appropriate products instantly with the help of chat support offered by Tawk.
Overall experience with the app has been good so far. The only issue being, the notifications settings are a little unorganised as I don't get prompted whenever a new chat from a customer pops up and a few queries remain unsolved due to this.
The main benefit is solving customer queries on the spot and being able to address their concerns which helps increase sales volume and provide a great experience to all our customers.
tawk.to has integrated with our company website that makes it eay to communicate with clients. Lead development and customer live chatting.
The integration obligation is hectic and was handled by developers in our house.
Live chatting and instant messaging.
tawk.to is a chat application with a modern design and very good customization options. What I like the most is that it has an API for different programming languages, as well as a widget for WordPress. One of the features that seem most useful is that you can send messages to people who are browsing your website, even if they have not sent you a message. In addition, it is possible to see what pages users are viewing, and thus send them messages about the product or service they are looking for information about.
I think the tawk.to mobile app has a lot to improve, as sometimes message notifications don't arrive on time.
tawk.to is a free and stable solution, so I always suggest to my clients to implement it on their websites, even in my organization we use it on a daily basis, since we can handle in real time all the messages of the users who browse our pages. In addition, it is possible to automate certain answers for different customer questions.
I like that tawk.to makes it easy to communicate with individuals who visit our website online.
The journey for integrating tawk.to to website was hectic, but we collaborated with the vendor customer support.
Instant messaging over the internet has been at breeze. Lead development. Ticketing.
The ease of use of this tool , and the role management between different departments.
The user interface and the UX should be improved for the back office.
We have implemented live chat very easily and it allowed us to communicate with our clients very easily.
I like tawk.to because it includes all the tools for a live chat. It is easy to use and can be easily implemented on the website. I also like it because it has a mobile application for Android and I receive notifications directly on my cell phone, so I can be more attentive to customer messages.
If any member of the agent team forgets to log out, the chat will remain active, which causes discomfort for some clients since their messages are not answered immediately.
tawk.to allows us to respond quickly to our customers, thanks to their live chat, which has resulted in us receiving more positive comments and increasing sales of products.
there free plan and individual extension pricing is good for small companies in size from 1 to 10.
interface and they don't provide call back function. newly they introduced ticket system which is not good
one can login with many accounts so that it saves some time.