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tawk.to
Real-time Customer Engagement
4.5
(181)
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tawk.to Reviews & Product Details

tawk.to Overview
What is tawk.to?

tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are also available for many CMS and eCommerce platforms and are guaranteed to be an easy-to-use tool that can be applied across various devices.

Company tawk.to inc.
Year founded 2011
Company size 51-200 employees
Headquarters Wilmington, Delaware, United States
Social Media
Linkedin | Twitter
tawk.to Categories on Findstack
Live Chat Software
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What tawk.to is best for?
How does tawk.to compare to ChatBot?
What are the pros and cons of tawk.to?
tawk.to Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
tawk.to Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
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tawk.to Integrations
See all 4 tawk.to Integrations
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 07, 2024
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181 tawk.to Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
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"Extremely Poor Customer Service"
What do you like best about tawk.to?

The app itself is good if you have your own live chat representatives

What do you dislike about tawk.to?

Their customer support representatives are not only bad, they can and will damage your business. Not only do they provide false information, they do it consistently to the point you are better off using an AI agent. Even after we terminated service with them they still refused to give us a refund despite us attempting to cancel a week in after discovering how poor their tool was.

What problems is tawk.to solving and how is that benefiting you?

They are not solving any problems for us. We removed their widget and moved over to Intercom.