Userlike Reviews & Product Details

Userlike is one of the easiest chats to set up and use. I love it!

When I first signed up, they had a free account. about 3 days after I signed up, they changed their service so the free account was only a 14 day free trial. Really bummed about that.

We wanted to set up an online chat service for our library

Although our website has a "contact us" area, it didn`t receive much attention from our visitors. Immediately after installing Userlink widget, questions and leads started to come in! After testing for a few days, it proved essential for converting more visitors into customers. Definitetly recommend it. Also, our visitors are much more confortable starting a chat than sending an e-mail or making a call. That is definetly a trend, started by Whatsapp and Facebook.

I haven't got enough time to explore all the features, but I miss a feature for receiving messages when I am on a smartphone. Also, it is a bit confusing when switching to admin mode to chat: when in chat mode, I did not find a option to switch back to admin mode, unless I opened a second tab on my browser. When on mobile, I find that the widget function is not clear for the users. It could have a customizable message, like "Any questions?" in order to generate more engagement from the visitors.

I found that many users were accessing my website, but none were asking questions. When we did a more detailed research, we found out that the users weren't finding the service they were looking for or they had additional questions and were leaving the website. After I installed the Userlike widget, some visitors started asking questions and engaging with the website and, as a result, I increased my conversion rate. And that is essential to many businesses.

I love the simplicity and very nice interface.

Short trial period. I think that is all.

Quick communication with client.

Simplicité d'utilisation, design qui s'adapte bien à mon site.

Tout est parfait ! Je viens de l'installer donc à voir sur la durée si je suis toujours satisfait de cet outil !

Certains clients quittaient mon site faute de ne pas avoir trouvé la réponse à une question spécifique sur les pages du site. Ces mêmes clients n'ont pas forcément la possibilité ou l'envie d'appeler ou d'écrire un email. Maintenant, ils peuvent directement nous poser leurs questions et c'est du coup, autant de clients que nous gardons.

The integration worked in no time. The simple userinterface makes it possible to more or less start right away.

So far we have nothing found what we dislike

The direkt user Support. We now have much more support request then before.

Man kann schnell und ganz einfach mit seinen Kunden kommunizieren, einfach genial!

Da ich das noch ausprobiere habe ich noch nichts negatives feststellen können

Wir beraten Kunden in Sachen Telekommunikation, Festnetz & Internet sowie Mobilfunk

Smuk design og æstetisk opsætning. Let overskueligt og behageligt. Som virksomhed har man et stort behov for at nå ud til slut kunden, hurtigt, let og elegant. Der opfylder de behovet til maksimalt tilfredstillelse.

Det eneste minus der kan nævnes er at prisen er en smule høj i forhold til andre lignende produkter. Man skal ikke lade sig afskrække, da man hurtigt finder ud af at det er alle pengene værd.

Det hjælper mig med at nå mine relationer med mine kunder hurtigere og effektivt. Kunden kan få svar hurtigt, hvilket er banebrydende for min virksomhed.

Userlike is very easy to use. We quickly learnt how to use, implement and maintain the software. All we needed to do is to read the best practices. The features are explained very well. We managed the setup completely independently and started our first chats on our website very soon. The chats work smoothly in practice. We have had very good experiences with it.

Userlike is very clearly arranged. We have only one suggestion: the offline messages are a little hidden. If you do not actively check to see if a message has been received, you can quickly miss the latest news. Here, a visual mark on the dashboard or a mark in the "Messages" field might be desirable.

We are software engineers, producing an ERP software for online trading. It is called reybex (www.reybex.com). At the moment, we have set up Userlike on our website to answer questions about the software. Now we work on an integration of Userlike into our software. The advantage is that we can channel support requests directly to trained personnel and to give responses very quickly.

Wir wurden super gut beraten bei all unseren Fragen. Die Einbindung in unsere Webseite ging rasend schnell und innerhalb von kürzester Zeit waren wir online. Ein bischen haben wir mit den Einstellungen rumgespielt, das User-Feedback eingebaut und sind nun seit 14 Tagen erfolgreich online und sehr sehr zufrieden.

Das Chat-Fenster ist recht groß, ansonsten alles super.

Wir können Kunden schon im frühen Stadium einer Software-Auswahl kontaktieren und den persönlichen Kontakt aufbauen. Das hilft uns extrem weiter.

I was searching for chat software for a long time, and I did try several software packages before I discovered Userlike. The Userlike software is working like a charm. The widget is looking good, and it can be customized depending on the website you use the widget. As I use the software in a different language like English, I thought I needed to translate some sentences, but that wasn’t required at all. The software is working great in every language. All the options you would like in a chat software is available with Userlike. I did find all the possibilities in other software that cost a lot more as Userlike. I pretty like the price quality of this software.

I can’t find any negative about this software.

Support and e-commerce for customers.

Userlike won us with its intuitive backend structure and simple handling. Since the company is based i Germany we don't have to worry about data privacy or other issues. Userlike's features cover everything we need and more! Since we run with them we have enhanced our customer support and reduced time per support request.

I find that the size of the chat window can't be configured is a pity. Apart from that there is nothing to dislike.

We provide real-time support for our clients having technical concerns or needing guidance through our backend. We are fully convinced that Userlike is a big plus for our product and enriches the service a lot.

Hi there at userlike, great to finally find a tool that works for user and support chats. it works right out of the box, is easy to set up and personalize, our visitors love it. keep up that great work. - easy setup - super easy integration in WP - attractive design

So far, we did not come across anything we did not like. Maybe some points like the length of the title, but nothing important

Our services may need some explanation, userlike meets this visitors` need by offering a simple way to address our team.

Was very easy to get setup and allows me to be offline and still accept messages

Would be great if there were more options for customisation

Customers have more trust in our website / platform when they see a LiveChat option. It also helps us to capture the attention of customers that might navigate away

Instant connection, the ability to see when users are on the site

Have to sign into the Chat interface manual all the time

Customer Support

Interface, simplicity and whatsapp integration. More than one widget chat is possible to use multibrand. Create tickets easily is awesome integtation. MAcros chat are very simple to use earnig time

Whatsapp integration only available in expensive subscription, it would be better just a minimun extra charge to use it. We found some difficulties to acess support in the beginin, but we understood that the main support channl is the chat!

Integration my chat with freshdesk helpdesk and creat tickets when our chat is offline. Create tickets when the operators are chating is awesome!

What is most important to my company is the ability to create a ticket in our helpdesk from a chat conversation.

There is not much not to like about this software. It is perfect for any business.

Client support data in a single location was our problem. All team members can review customer support request in our CRM.

Here's the truth... go pull down features lists from any of the "big name" providers who bank on a corporate budget to put a dent in. Then go demo them... that's where you should stop and go signup for Userlike. We have used it for one day and have already ordered Chromebooks for our support reps who work remotely. The app forf Chrome OS makes the Chromebook (in our opinion) the equivalent of a S3 - "self-contained support system".

We expected the feature set to be "thin", and were pleasantly surprised.

Providing support to our web customers who are in the process of customizing a product through our website. It solves that issue, and seems to be scalable to migrate up to handle all support channels.

We like best that Userlike is easy to use and very customer friendly. It increases conversions from our website, since visitors can directly interact with us.

The WhatsApp connect feature is just with the package "corporate" available.

Direct interaction with our customers. As a B2B start-up we have challenges in educating the our potential customers, and with the help of the userlike chat-widget we can handle easy requests and the first questions they might have.

Language options...branding colors and of course nice UX...great onboarding process. No big issues

Appearance was difficult to get to but finally resolved by email I have received

Customer experience

I love the amount of informations i receive from new customers using the chat through our webpage. The simplicity of installing in our running system is stunning. The Userlike team is very fast in responding.

I have no idea...everything is fine for our purposes.

Customer care is important for every Start-Up and running business. Benefits are quick response time, look and feel and satisfied customers.