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WordPress.com
4.4
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WordPress.com Reviews & Product Details

WordPress.com Overview
What is WordPress.com?

Powering more than 43% of all active websites globally, WordPress is arguably the most popular and widely used CMS and website builder used by businesses of all sizes across all industries – from solopreneurs, startups, SMBs, and big Fortune 500 enterprises. Both novice users with no coding knowledge and highly experienced web developers can benefit from WordPress’ long list of features including ready-made yet customizable templates, thousands of easy-to-install add-ons and plugins, built-in and custom-made functionalities, and robust content management features. Highly flexible, WordPress promises its users that they will never outgrow their website built on its ecosystem as it’s easily adaptable as their business needs grow and evolve. WordPress is also downloadable as an app and available to both Android and iOS users enabling marketers and content creators to manage their websites across all devices. WordPress is arguably one of the biggest website builders today. With WordPress, users have the option to use their web host or install WordPress’ own hosting. The latter lets users design and build their blog or online store, and access the Jetpack plugin for improved SEO, as well as security and analytics. Depending on your needs, it’s fairly easy to set up your WordPress site, and maintaining it is even simpler on this platform. You also have the option to install third-party plugins to add more features to your website and boost functionality. WordPress offers a free plan for anyone who wants to try out the service first, but if you want to subscribe, plans start as low as $4 a month for the basic plan. 

Company Automattic
Year founded 2005
Company size 1001-5000 employees
Headquarters Remote
Social Media
Managed by:
KD
Kristina Dahl Hesthaven
Personal Trainer Coach
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Crevio
Sponsored
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Free plan available
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Ask Questions about WordPress.com
What WordPress.com is best for?
How does WordPress.com compare to Squarespace?
What are the pros and cons of WordPress.com?
WordPress.com Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
WordPress.com Pros and Cons
Pros
  • There is a free plan available
  • You don’t need to maintain or install anything
  • It comes with customer support
  • Good for e-commerce sites
Cons
  • It’s not super intuitive
  • There aren’t a lot of features
  • You can’t use e-commerce features using the free version
WordPress.com Features
24/7 Customer Support
A/B Testing
Analytics and Reporting
Blog Integration
Contact Management
Custom CSS and HTML Editing
Custom Domain Support
Customizable Templates
Drag-and-Drop Editor
E-commerce Functionality
Email Marketing Tools
Event Management
Form Builder
GDPR Compliance
Hosting Services
Image and Video Galleries
Live Chat Support
Membership Sites
Mobile Optimization
Multi-language Support
One-Click Publishing
Online Booking Tools
Responsive Design
SEO Tools
SSL Certification
Social Media Integration
Template Selection
Third-Party App Integrations
User Permissions
Website Backup
WordPress.com Media
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WordPress.com Screenshots
WordPress.com screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 25, 2025
WordPress.com Logo
2,501 WordPress.com Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
May 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"We use it for every site!"
What do you like best about WordPress.com?

How easy it is for it to integrate with literally anything we need!

What do you dislike about WordPress.com?

The UI is still a little dated and could be updated some.

What problems is WordPress.com solving and how is that benefiting you?

They make it really easy for us to build out all of our clients sites as well as easy to send data to and from multiple sources.

Small Business (50 or fewer emp.)
May 09, 2023
 Source
Overall Rating:
5.0
Andrea V. avatar
Andrea V.
Artista Textil
Share
"It has a very intuitive interface"
What do you like best about WordPress.com?

t is very easy to use, ideal for beginners, the interface is very intuitive, it is not necessary to have knowledge of code or web development to create your own site and you can also scale and get your own domain and earn money with advertising if you want. There are free templates that look professional

What do you dislike about WordPress.com?

Obviously it cannot be compared with the paid version, but it is an option to start and learn everything about web pages.

What problems is WordPress.com solving and how is that benefiting you?

I started with Wordpress.org but seeing that I still didn't know much about web pages and couldn't take advantage of everything that this software offered, I decided to switch to Wordpress.com, since it helps me learn and venture to this world of website creation

Mid Market (51-1000 emp.)
Apr 18, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The best CMS"
What do you like best about WordPress.com?

Wordpress is the best CMS on all points. Easy to install and to contribute, a huge and reactive community. We use it as a base for many of our sites and it's a real pleasure to work on it.

What do you dislike about WordPress.com?

The negative points are quite few, but it is important to know that the site under wordpress often privileged targets for hackers, so it is important to maintain it regularly updated to avoid bad surprises.

What problems is WordPress.com solving and how is that benefiting you?

This is a great basis for building a site and maintaining it over time. The contribution part is relatively easy to use and the customization possibilities are almost infinite There are also a lot of plugins that allow to make the site evolve as you want.

Small Business (50 or fewer emp.)
Apr 13, 2023
 Source
Overall Rating:
5.0
GT
Geoff T.
Founder
Share
"The best web crm in the world"
What do you like best about WordPress.com?

So many plug-ins and themes, development is top notch, roadmap

What do you dislike about WordPress.com?

Occasional performance due to plug-in or theme bloat.

What problems is WordPress.com solving and how is that benefiting you?

Performance and security are occasionally a concern. Wordpress is committed to staying on top of these with regular updates.

Enterprise (> 1000 emp.)
Apr 08, 2023
 Source
Overall Rating:
5.0
HEMANT R. avatar
Hemant R.
Software Engineer
Share
"One of the best way of creating websites"
What do you like best about WordPress.com?

You can accomplish a lot with WordPress' no-code features without knowing any code. I started building websites with the no-code feature in WordPress before learning HTML, CSS, and JavaScript.

What do you dislike about WordPress.com?

Compatibility issues are more likely to arise as you use more plugins. As well as hindering the functionality of your site, frequently updating your site may also cause plugins to stop functioning.

What problems is WordPress.com solving and how is that benefiting you?

I started building websites with the no-code feature in WordPress before learning HTML, CSS, and JavaScript. I found it very cost-effective and cheap compared to other options.

Mid Market (51-1000 emp.)
Apr 05, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A good platform to start our website journey"
What do you like best about WordPress.com?

Easy to use and customizable by adding plugins as and when we want.

What do you dislike about WordPress.com?

Nothing much as of now since I find it to be useful. So no major complaints

What problems is WordPress.com solving and how is that benefiting you?

I have started my journey as a website developer and WordPress.com is the go-to for beginners.

Small Business (50 or fewer emp.)
Apr 04, 2023
 Source
Overall Rating:
5.0
Taylor H. avatar
Taylor H.
Creative Strategist
Share
"The golden standard for DIY web designers"
What do you like best about WordPress.com?

WordPress has a solution for almost any business problem out there, considering the wide range of compatible plugins.

What do you dislike about WordPress.com?

I personally can't think of a downside to WordPress

What problems is WordPress.com solving and how is that benefiting you?

Intuitive web design options, and substantial enough to host all our web pages in a pleasing way.

Small Business (50 or fewer emp.)
Apr 02, 2023
 Source
Overall Rating:
5.0
Derek S. avatar
Derek S.
Lead Advocate
Share
"Easiest Website Creator On The Market"
What do you like best about WordPress.com?

I love how simple WordPress.com is to use and that I can manage my entire web presence from one platform under one bill.

What do you dislike about WordPress.com?

I wish there were more customization options for custom HTML.

What problems is WordPress.com solving and how is that benefiting you?

WordPress gives me an easy way to manage my entire website, blog, and donations.

Small Business (50 or fewer emp.)
Mar 26, 2023
 Source
Overall Rating:
5.0
Pemba Tshiring S. avatar
Pemba Tshiring S.
Search Engine Optimization Specialist
Share
"Wordpress Review"
What do you like best about WordPress.com?

How easy it is to create a website in just a few clicks and how much we can make our website more useful with the help of the plugins that are available for use for any feature we want.

What do you dislike about WordPress.com?

Nothing that I don't like about wordpress i love how easy we can create website with the various themes to choose from.

What problems is WordPress.com solving and how is that benefiting you?

The website builder wordpress helps reduce time it takes to build a website. No need for technical knowledge or developers to build a website. The drag and drop feature also helps me create any design I want.

Small Business (50 or fewer emp.)
Mar 20, 2023
 Source
Overall Rating:
5.0
Adarsh U. avatar
Adarsh U.
Founder
Share
"Sinple and easy"
What do you like best about WordPress.com?

It's simple, easy and of good use. Really nice.

What do you dislike about WordPress.com?

Nothing. There is nothing bad about it at all.

What problems is WordPress.com solving and how is that benefiting you?

I don't have problems. WordPress helps me host my domain and have a website with very good UI/UX. I am more productive with it. It's really good because you can just drag and drop and edit on the go.