WP Engine Reviews: 4.6/5 — Highly Rated

I like that we can try out different versions of our websites and share them via URL before publishing them to our consumers

Nothing that I can think of! Some things are hard to format but it may just be my user error

Currently, we are working on implementing an ecommerce platform on our WP website

It backs up my website daily and automatically in case I make any mistakes.

I think it has more capabilities than I understand how to utilize.

Website hosting and extra backup security.

The hosting seems OK, but haven't really had the chance to use it yet.

Their local development app ate my website and from what I can read has frequent bugs that impact core functionality.

I tried to push from local to development and found out there was a recently released bug that was breaking this. Downloaded an update that was supposed to fix it, and my local site was missing a lot of data from the db. I have used other dev ops apps on Drupal and other platforms and didn't have issues like this.

Fast front-end site deliver-ability out of the box. CDN setup and security done for you.

A few months of less 99.9% uptime. Downtime occured during peak hours with ads running. Ongoing support doesn't monitor mysql uptime or website for errors and plead ignorance in multiple cases. Slow backend wordpress pages. Painfully long times to update website pages. Had to use Cloudflare to get the site to have redundancy. Pushy salespeople to move you to "dedicated server" which isn't actually dedicated, just the core virtualization.

Fast CDN website hosting. No maintenance required. Security upgrades, updates and plugin security holes taken care of.

Customizability in features and offerings.

- All views expressed in this review is my own and not represented of the company -- Well, where to start. We've taken over a WPEngine plan that was in the responsibility of our DevOps team and in our initial contract, we were overcharged in our plan based on our actual consumption by 300% and had a poorly-designed hosting architecture, which WPEngine failed to tell us about due to it being "competitive." We've been having issues that cause outages on our production sites, and this is due to WPEngine's implementation of different WordPress tools and functions such as updates - something essential for moving to a WP MSP. To top it all off, our account manager doesn't know how to help us and is recommending that we go to advanced support plan (more money) to fix architectural issues of there implementation of Wordpress hosting for us - not ideal. It just doesn't seem like the account manager cares that they might potentially lose our business and it really is a bad experience all around. I came from a WordPress hosting company and SaaS agency so this review might be biased, but boy oh boy this is horrible.

Hosting, that's about it. Managed services are poorly architected.

Adding new websites was simple but their cloudflare integration (that costs 250/m) was a complete waste of money and just an upsell. I highly recommend not purchasing any of their addons

I was promised a scalable server for my growing web agency when I signed up for hosting with WP Engine. Only after I migrated 45 websites over to their hosting platform, I found that my server was not scalable. Every website on the server I paid $750/m for was painfully slow within the WP Admin area and every time I tried to reach out to support, I didn't get answers and got passed off to the next support person. Support ticket after support ticket and it took months for them to get back to me with no solution. When I tried to contact my sales rep about it, he at first blew me off by saying he would look into it, and then it took a couple of months later (after I followed up several times, he setup a call between myself and his boss. The call fell short, and they said there is nothing they could do to help me other than 'look into temporarily increasing the server performance". Understanding that the team at WP Engine did not care about my sites or my 750/m, I migrated everything away to Gridpane and a custom server setup that is actually scalable. In my opinion, WP Engine is not worth the money. They have gotten too big and have forgotten about the smaller agencies and customers that got them to where they are. I highly recommend checking out other hosting options before you move more than one website over to WP Engine.

They solved no problem and offered no benefit to me and my agency. We ended up leaving WP Engine after less than 6 months of use because of lack of performance and support

Not much at all unfortunately - they charge like a wounded bull for what?

Terrible customer service. Broken promises to refund me the $100 credit after I left for Kinsta. "Divya" specifically promised it over the phone and then denied she promised it.

Not much at all really. I guess thats why I'm writing this review.

WP-Engine support responds quickly and I like that there are automatic backups nightly.

Their web servers are unreliable. We use StatusCake to monitor uptime and our site goes down periodically. The worst-case was on April 21st when our website went offline and support was able to get it working again for a short time, but it went offline again. If your public website is an important aspect of your business, this may not be the hosting company for you.

We were looking for a reliable and cost-effective solution. At this point, we are seeing more problems than benefits.

I originally liked the idea of shared hosting designed for wordpress, and was comparing WPEngine with MediaTemple vs self-hosting for a simple WP website with not that much traffic. Decided to go with WPengine considering all the praise. Now regretting it.

The offering is horrible. I started having issues on day 1 (just while signing up) with their authentication provider (auth0), and I couldn't sign up. When I finally was able to sign up, we started building our website from scratch (no migration). After about a month, whilst we are ready to move to production, the "Copy Environment" doesn't work, meaning we can't go from prod to staging or staging to prod. * THE DOWNTIME Today (Aug 26th 2020), we've been having 502 gateway error problems. When I called their customer support, their response is (verbatim) “it looks like the server restarted itself a while ago, and the load is a little too high right now”, “you have a noisy neighbor and they are taking care of this right now”. It looks like I bought a $2 shared host from lowendtalk.

Trying to get away from self-hosting

I used to like their premium customer support and service. The interface and use of is very simple.

Recently we experienced a few outages with WP Engine and the way they have been handling it, is unprofessional and doesn't actually solve the problem. I can't recommend WP Engine as a reliable hosting service. My own (external) monitoring alerted me that all of our sites hosted with WP Engine were offline. This happened a few times in the past for a few minutes, but this one was longer. When I contacted their support, the response time was quite slow and once I got to chat with a customer rep. he was telling me it has something to do with PHP7. Only later he corrected himself and admitted there is some problem with the server my sites are on. WP Engine is a shared hosting service and even though we're paying >$100, our sites are together with other users one the same server/cloud instance. Our websites ended up being offline for 7 hours during main business hours. I had to contact them, as it seems they weren't even aware of the problem in the beginning. I was promised we would be moved to a "quieter" server and this shouldn't happen again. A week later, our sites were experiencing outages again. Again, I only found out because of my own monitoring. Again, their support thought it has something to do with PHP7 in the beginning and only then found out that we were AGAIN experiencing outages because of another customer's site. Our sites were on and offline during evening hours on a very important day for one of the websites for four hours. We were yet promised to be moved to a quieter service, but I was told this can happen again. I can't comprehend how they don't monitor for this themselves. Referencing to their SLA I was only offered some credits. I'm now looking to switch to a professional WP hosting service that is reliable.

Managed Wordpress hosting. Not having to worry about hosting.

I thought that WP Engines would be an ideal hosting company. But this is yet to be determined.

I was chatting with a support person from WP Engines to get some help to reset my PW to a staging site. Being a newbie to WP Engine, I was not successful at resetting this. When I asked the WP Engines support guy to walk me through it, he said he would not and said to read the instructions he sent, which I already did. Obviously, I'm doing something wrong. How hard would it be to simply stay on line (via zen desk chat) with me while I tried to do it? They would not. So I'm totally stuck here.

nothing yet

The platform is easy to use. The salespeople trying to sell me their product were very polite, if not very knowledgable.

Support staff are arrogant, generally not knowledgeable, and have a tendency to rely on excuses and scapegoating. Customer and/or tech support was never live. Instead, relying upon a ticket system and an antiquated back and forth email communication structure....is this 1996? WP provide the kind of customer service that I've come to expect from shared hosting platforms that cost 10% what WP charges. Thus, the service is EXPENSIVE, and the value is poor.

Once upon a time, WP had a product that was unique. Now everybody offers the same product; most cheaper, most better. Better in terms of the value and the customer support, both of which are poor with WP. WP technology is no longer novel, with alternatives currently available that exceed the offerings of WP Engine, with the added advantage of LIVE customer support. With WP, tech support is no more than a few email exchanges and a day or two away. Did that sound acceptable? Then maybe WP is for you. For those who like to fix their problems immediately, without excuses or scapegoating, DON'T choose WP. Their service is comparatively expensive...meaning their value is poor. Their service agents are arrogant, and negative feedback will cause them to non-stop email you in an attempt to compensate for the poor service their company offers. Lastly the "speed" they offer you is a pipedream. My site had a D rating for speed, despite having paid extra for their apparently useless CDN software. I was advised to add a plugin. Couldn't I have done that on a shared server? Did I really need to pay a premium price for 18 months for you to tell me the speed I was paying for was ultimately determined by a 3rd party plugin?! As I started to see the poor value that I was getting from WP, I asked them to outline what exactly I was getting from WP. What I discovered is that they do not manage anything at all. In fact, they don't even do DNS. (You'll have to get your DNS from a third-party.) They’ll keep your WordPress software updated, and keep a daily backup of your site. But that is it. For what they charge, I'd assume they would offer services that are beyond what the free plugins would accomplish. Guess I was mistaken. When directly confronted with WHAT they had actually done for me, they balked. I requested, in writing, a rundown of the services they offered. He copied the text from their webpage into an email. Clearly, he had no respect for me…or apparently customers of WP in general. Lastly, the same web development professional that introduced me to WP acknowledged that the company has gone downhill significantly as it pertained to customer service in the time I'd been with them. (Going on two years). That same web development professional recommended I get the same product for less money at any number of outlets. So let's see, WP is comparatively expensive and a notably poor value. WP’s customer service is somewhere between poor and none. WP doesn't live up to hype or expectations that they themselves promoted. And everything they offer is available from their competitors for equal or less money. In short, there’s no longer anything special about WP…except its poor value.

The only thing they have going for them is they offer somewhat performant servers if you're willing to pay for an enterprise type account. Their one click staging and backup is pretty useful.

everything! Their support staff are terribly unhelpful. In the past years every time that I have had to log in to talk to their support for some reason they are about as helpful as a spoon with no handle. They constantly tell me that simple things like running a wp-cli command are outside of their scope. The restrictions they place on their customers is beyond painful. They don't let you do anything. You can only deploy with SFTP and git, which is a joke. On top of all that, it is difficult to test your code in staging because they actually have a different configuration in staging than in production.

none. The only thing WP Engine has helped me profit from is migrating their existing customers onto better platforms.