Zoho Desk Reviews & Product Details

How configurable it is? It is easy to setup workflows to suite your business needs. I do not thing there is another product around that provides such powerful features as such an affordable price point. The Zoho sales and project team have been there to advise and help all along the way. Easy integration with other business tools to ensure that you have single view of the truth across the organisation. Also all our agents were able to easily understand the tool and are excited about the product

There is a limitation in the 3cx integration that Chats are not Journalled but there is a very minor issue overall.

Have a single view of all the returns and technical issues so agents can follow up but also so that management knows exactly what is gonig on

Ease of use. Simple things which makes great differnece in our daily activities. Handling tickets with so much ease and very cost effective for amy company. Integration is smooth with other platforms as well.Support is promt whenever needed.

Nothing as of now. Will let you know if something pops up

The ease of routing tickets to agents as per our product categories.

I enjoy how easy it to navigte zoho and make changes without having to guess what each option does. It makes it extremely easy to jump in heads first and get something runing. This allows easy intergration of pre-exisiting ideas and create a great customer support expereince.

I feel like there isnt enough tutorial videos explaining in depth higher level options zoho is camplable of.

Creating a singular point to funle issues and allows me to keep track of status.

Excellent tool, very easy to use and work with it

nothing, everything works really really good

Our internal service desk

The most helpful thing in Zoho is their automation features, They make our lives and ticket management amazing. Implementation was a breeze and the customer support features are robust

None really, We use it in a regular basis already.

Support and Ticketting.

Tableros de indicadores y conectividad con otras plataformas y productos

Tiene tantas funcionalidades que uno tiende a perderese en ese mar de oportunidades

Orden en la recepción de ticket y costos

Improve my customers to open case or get support IM channels

Not much at the moment. It would be good if lower price per user.

Improving customer service and support ticket managing

Support differet languajes and offer many support for to begin and settings

Zoho Desk can have in the future stronger security and vulnerability choices and stronger remote system intehrated

Customer support, then centralize it's

The ease of addding tickets and the Iterface is extremly user friendly and clean

Not found a downside to it yet. Everythign looks to be well designed and the features and functionlity are plenty

It helps us keep track of issues raised by our users It helps us track the resoltuion time It helps us track the solutions for the issues Good reporting options

Documentation, Convenience of use, Features, Ease of Integration

I find all the required features and support in Zoho Desk

Automating the ticketing system which was earlier through emails

Interface, formulaires, workflow de gestion des tockets, base de connaissance

Manque une gestion du parc matériel en lien avec les tickets support incidents techniques

Apporter plus de fonctionnalités que notre plateforme actuelle (GLPI)

Zoho desk seamlessly integrates multiple channels, ensuring that no customer query goes unnoticed

No significant shortcomings compared to other platforms

Unified Customer Communication, Automated Ticketing are the main 2 features that we use, we where doing this manually before

Easy to use Ease of Implementation Ease of Integration

Less customer support Complex settings Need to have tech knowledge about ITSM

Zohodesk is automating customer issues and work done to resolve it.

Its very comprehensive. There are tools for our service desk team and well as for providing selfhelp feedback to customers.

This tool was just what we needed and fits well with our team.

Customers are able to reach out with issues, questions and recommendations. Zoho Desk allows us to track and share submissions from our customers. Additionally, we create and publish articles for our customer knowledge base and Zoho Desk makes it easy to update and share these.

The ease of use, it's simple to understand how to do things and get others to understand how to use it.

I wish there where a bit more functionality with the social media integrations, for example being able to auto-create tickets from a post comment would be perfect.

It makes it a lot easier to filter out the messages that we need to urgently answer from the others, and have them all in an easily viewable place.

it provides efficiency when working with clients

nothing at the moment. I think it's perfect for what we want to do.

we use it to solve our helpdesk issues .

We like the ease of use, customer support, and number of features.

There is nothing that we dislike. We feel like zoho is so robust that it offers everything we need to power our business.

Zoho desk is allowing me to communicate with my customers in real time as well as provide them a detailed knowledge base.

Integration with calendars to agents can never miss a ticket or appointment!

To be honest we dont have any at this point.

Customer SLA management

The organization and ability to separate tasks

A few hiccups with return email to people who put in a ticket.

Organization of work orders

It's very feature rich product and very easy to use product

I think some things could have been better which can ease the user flow.

It's good