Zoho Desk Reviews: 4.4/5 — Solid Choice

Zoho Desk provides unified customer support through its streamlined ticketing system, empowers users with self-service options like a comprehensive knowledge base, and enhances team collaboration with insightful analytics and versatile integration capabilities.

There are no features within Zoho Desk that are disliked.It was very ease to use and have a great customer support

Zoho Desk empowers users by providing a user-friendly platform that centralizes communication channels, simplifies issue resolution through efficient ticketing, and enhances overall satisfaction with self-service options. It ensures a smooth and positive customer experience by offering tools that make it easy for support teams to address and resolve user concerns promptly and effectively.

It easy and very much user friendly and good customer support

All good so far so will use it for more time

So i can manage all the tickets from this portal

Nous aprecions le suivie de nos clients grace au suivie des e-mails

La mise en place est assez delicate, malgré cela, nous sommes fier de faire confiance a cette societe

Actuellement nous n'avons pas de probleme avec cette société

I allows developing apps to extend functionality and to connect our internal systems. It is also easy to use and to implement in our organization.

Nothing yet, seems pretty useful and a better option than Zendesk

Allows me to develop applications to custom integrate my own systems.

The ability to tailor it to your own business processes

Would like to create an auto interface with Power Bi rather than using the Zoho Analytics

It simplifies the process of managing emails coming into a shared mailbox ensuring all emails and tickets are dealt with ensuring the customer is constantly kept updated

It's such a great help to keep track of everything related to emailing within my business. Their mobile app is fantastic, and using "snippets" makes my life so much easier. The snippets and keeping track of emails is well worth using the site and eventually paying for it.

I have not found anything that I dislike about Zoho Desk so far.

Helps me keep track of all my emails that are coming in, and lets me easily use canned responses via their Snippets option. Saves me a lot of time and mental capacity.

The Departments Feature and the way the mail system works.

At the moment the limited Whatsapp Guided Conversation features.

Digitalize all issues within the Technical Department of Assuria

Etant donné que j'utilisé zoho sprint, je vois que je peux lié mon desk avec zoho desk

je n'ai pas trouvé de solution pour le rendre plus fun, customisable.

connecter mon board projet et desk

The portal has produced a significant competitive advantage thanks to ZOHO Books with well-thought-out options for maintaining our books. They shouldered the burden of constantly updating our expenses and reporting to the management.

Not much can be said. Does take a some time get used the features

We have been using ZOHO to manage our customer and supplier relationships.

The automations and reporting allow for a single manager to review more content at once. Also, most of the best features are pre-built out. Zoho has built in integrations that communicate with many different phone systems. The online support is very helpful.

There is a lot involved in the set up of the accounts. I wish some of it was organized more logically.

Allows us to keep the client issues organized by location and person handling them. Creates increased visibility into resolution for the team.