Zoho Desk Reviews: 4.4/5 — Solid Choice

Zoho Desk offers a business plan for free, ideal for those users who want to know a little more about this software. The service is compatible with several devices so I can work perfectly from my desktop computer, from my tablet or from my mobile phone. Zoho Desk has a friendly user interface that makes everything easier. The ticket generation system is very well designed. In a general way I can say that Zoho Desk is an extraordinary work tool.

I would like Zoho Desk to have more updates. On the other hand I would like to improve a bit its interface design, which although it is very functional, can sometimes tarnish talking about the aesthetic. Beyond this Zoho Desk fully fulfills its function.

Thanks to Zoho Desk we can now take a comprehensive order to serve our customers. As a customer service, it is excellent. The relationship with our customers has improved exponentially since we use this tool since it is focused precisely to provide quality care to our customers.

I liked the light agent concept, where managers can get to read only information about tickets, no need to buy separate licence....

Not used much to comment on this, probably sometime chat window doesn't work that well

One place solution to address customer issues, easy tracking

Zoho desk has a very user-friendly GUI which helps them to make changes as per their needs.

There should be training from the Zoho team to set it up for the first time.

Technical and operations issues

One of the aspects that I like most about Zoho Desk is that it is available for mobile devices. It works very well with Android. This allows me to work with this software from wherever I am. It has a simple, simple and very functional interface. It has a very useful ticket generation system that allows organizing the virtual queue so that no client is left unattended. Zoho Desk integrates well with other applications. It offers a very good and detailed analytics with very complete reports.

The option of "frequently asked questions" is not easily found. I consider it necessary to have more updates available. In the same way the appearance of the interface is not the best. I have nothing more negative to say about Zoho Desk. It is a good ally.

Thanks to Zoho Desk we have increased the levels of productivity within our company, and at the same time it has allowed us to strengthen bonds of respect with our clients to whom we always provide answers and solutions about problems that may arise. Actually Zoho Desk has left us great benefits at a low cost.

From an administrator's standpoint, I love how intuitive the interface is and how easy it is to make updates on the fly.

So far nothing. Have been evaluating for just under two weeks.

Going from an environment where we were managing issues primarily through email. Huge step forward for being able to gain full insight to all open items, lag times, bottlenecks, work distribution.

What I like most about Zoho Desk is that it has available to users an Android version that allows using this tool from any device with Internet access. This is very good since we can work from the street or our house. In the same way it allows me to customize my account. It integrates very well with other applications. It has a very simple user interface so the learning curve is not pronounced. It is economical and competitive with other applications.

Practically there's nothing I dislike about Zoho Desk. Perhaps a counter to this application is that without internet connection it would be impossible for us to have access to the information. However, these are the consequences of moving from the physical to the digital.

Every day we grow as a company thanks to the attention we provide to our customers. Zoho Desk has allowed us to have a tool that organizes, prioritizes and prioritizes the way we serve our customers through its ticket generation system. The investment was minimal in comparison with the great benefits that this software has not supported.

It’s very easy to use and gives a powerful information to manage the request of the client in the best way. great support from Zoho team. It brings a proximity with the client that is very good.

Until Now no dislike found, But if possible more customization in the Web Page for the client. Some times in the Cloud Webpages its slower to open the initial page.

IT Problems, it helps me to register and have a great control on the requests and create a report to the client. It Gives a proximity with the client that is very good for the business. Fast resolution of smaller problems with forum and data base of issues.

The services and support both are fantastic. We took support thrice and all the experiences were excellent

Nothing till now. Just using evaluation

We have created a Ticket system to interact on our customer's queries. this is professionally managed

The initial pricepoint, along with the bevy of available features in each plan, is well worth it for such a user friendly system to boot.

There is not much to dislike about the system, besides perhaps the complexity offered by some more mature helpdesk systems.

We have seen immediate needs solved by the ease of use and reporting capabilities.

I have used Zoho desk in multiple environments--as an internal employee relations support system, a customer support system, and a hybrid of both. I knew that it would be affordable and the features on even the lowest plan would provide what I needed as both budget and project size grew!

I found the help center customization to be limited. It was not the best visual representation for my brand and actually classed with my website.

I have a large about of questions that can easily be answered by knowledge base of canned responses by agents. This has saved a lot of time and wasted phone minutes

Zoho Desk is a very complete tool that has allowed us to provide a better service to each of our customers in recent years. Zoho Desk offers a very good, detailed and complete analysis that allows us to make the necessary adjustments to improve more and more. It synchronizes very well with other applications. It has an intuitive interface that allows even a child to use this application since he practically does everything for us. It is economical, adapts to every need and also has a free version.

The only negative thing I find in this software is that it does not come in a language other than English. Zoho Desk is undoubtedly a very useful tool that is growing little by little even in Spanish-speaking countries. I consider it necessary to evaluate the possibility of including other languages ​​so that more people can use it around the world.

Zoho Desk has allowed us to provide excellent attention to each of our clients. The ticket generation mechanism is very simple and has made it possible for us to better organize and prioritize the way we serve our users. There was no additional cost to learn how to handle this wonderful software. The investment was worth it and we look at the results.

Its a great platform for beginers and I really enjoying the platform.

Should have been more user friendly. I'm finding little difficulties in installation.

its really helpful to solve the pending tasks with in the team.

Me gusta que su funcionamiento eficienta los tiempos y la calidad de las respuestas. Zoho Desk es una herramienta que ha permitido facilitar la visión de atención a cliente en nuestra empresa. A los clientes les facilita el acceso a su atención por diferentes vías de comunicación. Lo que mas me gusta es que permite dar a cada cliente atención personalizada según las necesidades y la naturaleza de sus requerimientos optimizando los tiempos y permitiendo canalizar las dudas al área correspondiente para que las respuestas además de prontas, sean de calidad. Ademas, como empresa, nos permite mantener una intercomunicación eficaz.

Me gustaría que hubiera mayor información como tutoriales para usuarios iniciales puesto que facilitaría el uso a nuevos empleados así como a usuarios de departamentos que no estén directamente familiarizados con el rubro de atención a clientes. Sin embargo, considero que aún no exploro todas las opciones.

La atención a clientes en primer lugar, y la intercomunicación entre los departamentos de la empresa ya que es de vital importancia que al momento de atender una cuestión ésta se resuelva en conformidad con las necesidades del cliente y eso solo lo puede hacer el área específica para cada solicitud, además la importancia de poder sincronizar una base de datos preexistente, en este caso el Zoho CRM y de esta forma evitar nuevamente tener que cargar la información de las cuentas y los clientes.

Most productive package in reasonable pricing and great customer support.

Nothing as such so far. It would be great if simple things are more easily accessible.

Track support ticket & Reply to the client at one tap. On combining with other integrated product, product becomes more powerful.

CRM and the DOHO desk tool is usefull for bussiness to follow web chats. Thats we recommned it for all travel merket workers

Its some time have too mnay tools and its hard to understand how all works properly. Educatıon tools are in English that our main tong is Turkish

Not a problem

It offers an unbeatable system for generating virtual tickets that allow us to better organize the way we serve our customers. It offers a detailed analytics about our activity through this software. Its interface is simple so that anyone can handle it quickly. It's cheap and has a trial version. I can access it from any device, be it a table, a desktop computer or a smartphone.

Zoho Desk does not allow us to change the name of the company once our account has been created so we have made a mistake. In this sense I think they are very strict. I think you should allow it to be modified.

Thanks to Zoho Desk we have improved our customer service much more. Now we do it in a more orderly way. Every day we receive words of encouragement for the way we serve each of our users. This we undoubtedly owe to Zoho Desk. It was a good investment in exchange for a great benefit.

I like the ease of use, the flexibility and all the features that the software has is incredible and very useful.

there's really nothing I don't like, the software is very complete

It helps us to maintain fluid communication with our customers and that is very important to improve every day.

One of the advantages that comes out of Zoho Desk is how easy it is to use it. The design is almost perfect. It allows me to track each ticket thanks to a simple process. The taskbar is well arranged. It allows you to chat live and create a ticket simultaneously. It offers a free version ideal for those who want to know the software. Its price is competitive.

One flaw that I think should be corrected is that the tickets generated by the system do not allow them to be duplicated. Sometimes this is necessary due to certain particularities. In the same way, we can not organize the information according to our organization criteria.

The greatest benefit is to provide an excellent service to our customers thanks to this software. Having a tool that allows us to attend each client one by one, knowing that none is left out without a doubt is a great advantage. We have done very well with Zoho Desk.

I really like this system because it allows me to plan and then be able to impart the respective instructions to all my staff, in order to maximize the work and with it the productivity in general. In addition Zoho is able to offer me a practical interface, and very friendly thing that has been very useful, since it has not had a strong resistance to change, which is often seen in many companies when they implement a new program. In addition I can not hide my taste for this system, as it has proven to be compatible with most applications I have, in order to have a very useful tool. I like this system a lot because it gives us the possibility of having an open communication between work teams and with that, greatly improving the work environment.

I am very comfortable with everything that this system offers, however, I do not like the slowness shown by the customer service team. At the moment I've only had doubts with the system, but even so to respond has been very slow. This was reported and left to study and provide a quick and timely solution.

Thanks to this system we have been able to improve the communication levels in my company, since it was something that suffered a lot, besides not only at the team level I improve the communication but also we have been able to have a more diaphanous and direct communication with our strategic suppliers , as we have also managed to be in contact with each one of our clients' needs using this system.

Very easy to use, we like how it can integrate into other solutions for our company, and we have been able to learn and bring ourselves up must more quickly than we had planned.

The site can be tricky to use on some elements that we need to manage customer engagement and other features.

We are using it for our support, and to manage our entire ticket system and much more.

Zoho Desk has an intuitive interface that allows any newbie to handle it quickly. This software has made us increase our productivity exponentially. The statistical reports and the general analysis of this software is extraordinary. It is synchronized very well with other applications. We have been able to interconnect with our customers via chat, email and via telephone thanks to the innovative ticket mechanism.

De Zoho Desk would improve its technical support service. On two occasions we have had problems and when we communicate there is no criterion unit in the answers given by the technical support colleagues. One says one answer and another gives another.

With Zoho Desk we are undoubtedly more productive in our company. We take the time to the fullest and provide timely responses to our customers thanks to the ticket service that allows us to prioritize attention in order of arrival. Really the experience has been very pleasant.

Es un producto muy agil, simple pero a la vez muy completo. Es el que elegimos para dar soporte a nuestros usuarios.

Al igual que la mayoria de las soluciones de este tipo, no permite asociar a un cliente a mas de una cuenta diferente.

Claridad de uso, recibo los tickets por mail y se cargan en el sistema automaticamente. Comunicacion entre los agentes muy fluida. Historial de cada ticket.

You can instantly know who is answering a given ticket. Detecting conflicts when two or more people are answering the same feature is cool.

Lack of full translation to brazilian portuguese. Setup was not actually straightforward to me. I am not sure how integrating with Zoho CRM is going to be.

Too many emails sent to relationship inbox so we are dealing with all sorts of problems from our fellow investors, informing them about any news.

Customizing desk for my company was easy and intuitive

there are too many tabs when filling out a ticket. Having different layout view options would improve how a technician uses the ticketing tool

I decided to try zoho desk because I use zoho assist and wanted to experience the integration with the ticketing system and the remote tool. I like how easy it is that notes from assist can import right into the open ticket we created.

I love workflows and all the customization

Not being able to create tickets from INstagram

Work flow and ease of use. We get more information in one place.

The system offers great features for managing so-called technical support calls, with a friendly and easy-to-use appearance. With its many possibilities of customization it is possible to categorize and create redirects based on the priority and critical degrees of the problem. One thing that greatly facilitated our service process was the creation of call templates, facilitating the opening of known incident types, and in line with preconfigured redirection, reduced customer response time. The knowledge base already integrated into the call opening process also brought benefits to the users and solvers, since there was a reduction in the opening volume outstanding for the solvers since the users themselves were already able to solve small known problems. It has a very clear and customizable panel facilitating the work of management, control and monitoring of requests. Another interesting factor, there is an internal communication tool in the tool itself, allowing communication between all those involved in the process, including identifying the record in the conversation field itself.

During my experience I do not remember anything, even because the system is constantly updated, so I believe it is something that the company considers very important.

Optimized the entire service flow, improved quality of information generated, more informed analysis, fact-based decision making. All the resources used in a joint and well-planned manner certainly have benefits to the process of control and management of incidents.

Free version covers many requirements - flexible subsription plan

Some items not as intuitive as one hopes

Simplifies issue tracking & change management

Remote Authentication, API and Knowledge Base

It would be better if we can set permission on knowledge base by category. Maybe this is already exists. I need to figure it out

We are selling some biotech systems with internal softwares. We use zoho desk for supporting our customers.

The flexibility of the Zoho platform

I did not dislike anything on Zoho desk.

Not much

How quick it was to set up and get started with it. Most of the default settings were very good and effectively allowed for us to setup and start using the service almost instantaneously.

Some of the options aren't quite where you expect to find them or easy to locate. The customer portal seems to have limited customisation.

Cleaner management of inboxes and support tickets. Since starting to use ZohoDesk the biggest benefit has been how easy it is to track specific tickets. Being able to have multiple people working and collaborating on the same tickets in an easy and efficient manner is great.