Zoho Desk Reviews: 4.4/5 — Solid Choice

Produto de excelente qualidade Integrações muito boa, Vale muito apena o investimento.

Olha a ferramenta para mim atende todos os requisitos por isso eu nao tenho o que reclamar

meu atendimento melhorou muito

That I can use this for our emails, social media queries and even the customers coming through our website chat.

That integrating this into chat is not so straightforward. Other than that nothing much to dislike. Thoroughly enjoyed using the product.

We integrate our incoming emails into the help desk into Zoho desk. Previously when handling emails, it used to be a big hassle as there is no way to understand that a query has ended or in process and to force implement SLAs in resolving queries leading to customer anger. We were able to resolve all of these issues with Zoho desk.

Knowledge based management is one of the key feature in this tool. Great product for a start up company. Document storage is available in this tool. Real time chating and communication is very easy and helpful. Email and other integration is also available. It is a Self Service based Portal.

It only supports English language. Ticket handling can be become more easier. Interface needs improvements. Email branding have some issues.

All my Task management related problems are solved by this tool.

The ability to easily share request details across a number of devices has greatly improved the effectiveness of inter-company communication. Custom ticket templates and multiple department support are also very welcome features. Notifications provide easy awareness to new tickets. Helpful and responsive customer support.

There are limits on the number of custom field that could impact companies with many departments or custom ticket templates.

Having a central hub for sharing ticket/request information is a benefit that cannot be understated. Our effectiveness in addressing inter-company issues has grown many times over by transitioning away from emails and making the switch to Zoho Desk. Organizing our tickets by department, and even incorporating a few client requests into the flow, has also been very beneficial.

I like the ease of setting up, the automations and the great user interface.

I dislike that automation are not possible in the free version of zoho Desk.

Having a single point of contact for all related IT questions within the org.

Providing a central repository for all open service issues is a life saver for our business

I can already see that it would beneficial to to have tighter integration with project management features, but this is no deal killer

Quite simply, dramatic improvement in customer satisfaction by staying on top of open issues more effectively

The Zoho Desk comes with many features such as customer services, live chat, self services and Helpdesk features. All this features makes communication with customers excellent.

I have not expirienced anything annoying about the Zoho Desk.

We use Zoho Desk for communication with our customers and our web visitors. The Zoho Desk is easy to use and meets the requirement.

ZOHO desk interface is good, reports customization, print ticket option, SALES IQ, which make it unique to sell in MARKET, we can customize category as per customer requirement.

I think they should extend their training session time around 2 hour and more.

Multiplatform ticketing system, can connect with CRM, we can manage sales and agent collaboration.

The best thing about Zoho Desk is its ticket generation system that, in addition to being very practical, allows you to automate the attention and support we offer to each of the customers who have a requirement. Before we had Zoho Desk, we had to follow up on the requirements manually, so we lasted a long time and sometimes we even had customers outside. Today we are more efficient thanks to Zoho Desk. This tool allows us to keep in touch with our clients through email and live chat, so the feedback between them and us is the main characteristic of the relationships we have.

We are very satisfied with the service offered by Zoho Desk so I cannot say anything bad about Zoho Desk. We begin to see the changes in the company shortly after registering for the service. I am very grateful to Zoho Desk because it has made my job easier.

A satisfied and smiling customer is the greatest benefit that Zoho Desk can give us and this is something that is repeated more and more since we used this program. The saving of time and money has been significant. The good impression that we generate among our customers when we meet a requirement immediately is undoubtedly the greatest achievement we have obtained with Zoho Desk.

Zoho desk was simple to set up, within half a day i had replicated our existing system and made improvements.

I think the layout of information in the tickets could be better, I would like to be able to see a full width view of a ticket details instead of it being a sidebar.

We are currently copying and pasting emails and using a word document as our internal knowledge base. Using Zoho desk has removed that copying entirely and we can transfer our knowledge base to zoho desk and have it integrated with our ticket handling.

capabilities fast response features phone support is great

lack of chat support is a major pain . i like to chat with the support

in app helpdesk

Zoho Desk is a great tool to provide the best service to our customers according to their context and requirements. Thanks to Zoho Desk, we have been able to efficiently serve each of our clients without the risk of having only one left out. At the same time, Zoho Desk helps to organize our work teams in a better way, which has had a positive impact on productivity, which has been maximized. The virtual ticket generation system is unbeatable and easy to use.

I really have nothing negative to say about Zoho Desk. To this day the experience has been very good with this program. It has given us everything a company may need in terms of having a tool that helps us serve our customers in a better way.

Since using Zoho Desk we have noticed positive changes in people's comments regarding our company. Customer service has improved by 100% since since we use this tool nobody stays outside when they need us. Zoho Desk makes artificial intelligence the best tool to help business customers. Organizing the way and the turn in which each person is served. It has really been worth using Zoho Desk.

Zoho Desk is easy to use and install. I like that I can place the code on my website and I've got a support system in place.

There's not much to dislike. I would like the chat feature to be easier to understand how to use.

Zoho Desk is giving me the option to have support and sales submissions on my site. The benefits are that it streamlines operations and gives me something to point customers to.

The Zoho suite is a really excellent offering primarily because of the extremely rich functionality, ease of use and seamless integration of the various apps. I have been using CRM and Book as well as Desk for the last month. Great products! Has really saved me time and streamlined processes.

There really is not much to dislike. Discounts for using multiple products will be great!

Easily communicate with my clients, keep track of support and project requests. Easy client feedback on tasks as well as the ability to easily track time against the various tickets

He utilizado Soho por lo que va en el año, la verdad no puedo creer la cantidad de cosas que se pueden hacer con la versión gratuita

es complejo de entender al inicio, llega a abrumar

control de mis contacto, seguimiento a mis oportunidades

in less than a week im be able to implement a helpdesk for my company

only find unofficial video documentatation

at the moment zoho desk solve my internal help desk.

Ease of use, price and overall customer support. Feature set matches our needs

configuring the portal not quite what I'd want. But it still works well.

Tracking all work of all employees.

Zoho desk improves the working efficiency of mu conpany and thus results in benefit of my company. Zoho Desk shows you the complete productivity of the induatry in terms of graphs and statical data which is better to understand. It also works great as a customer support.

Zoho Desk has great impact on my company(my company is improving daily) but I think that customer service of Zoho Desk should be improved. When I faced a problem, it took long time when I finally got reply from them. All other is great.

Using Zoho Desk in my industry was such a wise step becuase it has benefitted my industry so much. Getting the support tickets from the customer and replying to them is such an easy task. So it has resulted in profit of my company.

Features and customization are plentiful to meet the needs of the company

Some features could be more user friendly to customize

So far some of the customization are not user friendly to get specific tasks done.

Love the ability to import social media messages

Excellent product that's well designed, struggle to dislike it.

Better tracking of customer support tickets and interactions.

Zoho Desk is very intuitive and customisable system. It is possible to customise almost all so companies with complex Support procedures can work with Zoho Desk. Automation and workflow rules are also great. In Blueprint it is possible to visualise all workflow.

SSO functionality is limited. For example cannot use Google login data to use Zoho Desk. Ticket field customisation and view rules are a little confusing at fist. Have to try what is what.

With Zoho Desk we solve workflow problems. It is easy to understand in the system what are the statuses of all tickets and what are the workflows. We have shorten the processing times for the tickets. We can use Zoho Desk for more then one departments in our company as it supports several tickets forms and departments at the same time.

We use it for our service notifications. We have a service group where we post notifications and everyone can choose their locations. We are waiting for another two to pass so we can get some reports. We hope that is exactly what we need

At the moment we have not used it enough to face and find minuses

We like most that the notifications that remain from one day to another, can not be forgotten. They remain there open and can be seen.

The UI for Zoho Desk is very sleek, fast, and highly customizable. The ability to quickly submit tickets and easily check the status is a plus for the users. The reporting is very easy to set up. Scheduling reports is a must for our organization.

The ability to assign contacts to multiple accounts would be a great addition.

We are isolating customer facing issues from internal IT support issues.

We are evaluating this Zoho Desk for our customer support department. To this point, everything has been quite straightforward and easy to set up and optimize. We use RingCentral and I'm very happy there is an integration that allows us to use it from inside the Zoho Desk platform.

I wish there was more video content to teach me how to do certain things.

Zoho Desk is allowing us to have a comprehensive system for managing and tracking support issues for our clients. We are serving them more quickly and accurately, which boosts client satisfaction and loyalty.

On the automation, it really help a lot to assign job to agent

reporting are not that much to configure.

my technical support level is back to optimal time.

What I like most about Zoho Desk is how easy it is to use it. Its user interface is designed in such a way that learning to handle it does not require much effort. In a few days it is completely mastered. It has an efficient ticket generation system that allows you to organize the queue in a virtual way without any client being left out. It offers a very complete analysis that gives us detailed information about the number of requirements attended and cases solved. Without a doubt with this information we can improve every day, analyzing our strengths and weaknesses.

I am 100% satisfied with Zoho Desk. So far it has responded very well to the needs of our company in terms of customer service. It really has all the features we needed in such a program.

Thanks to Zoho Desk we have a tool that has allowed us to strengthen our relationship with our wide client portfolio. No one is left out when it comes to providing the best care. The comments about us are positive and we owe this in part to Zoho Desk that has allowed us to automate the way we serve our users. The investment is recovered shortly after using this software. It's been a while using Zoho Desk

Very easy to use, it has a lot of useful features.

Can be slow at times. This can be down to the internet connection.

Help desk

Zoho Desk allows us to increase performance within the work team by identifying the patterns in the team's tasks. This undoubtedly increases productivity and allows improvements to be made for the benefit of the organization. Zoho Desk offers a very complete and detailed analytics with performance metrics, graphs and statistical calculations in general that allow future strategies to be better planned. It's easy to use. The learning curve is not very steep with this software. It has an Android application that allows our team to collaborate and also provide attention to our customers from anywhere and at any time.

I really have nothing negative to comment about Zoho Desk. So far the experience has been positive with this application. The technical support service has always responded immediately when we have had a problem. It would be nice to have some updates.

Thanks to Zoho Desk in our company, the work team now operates more efficiently. The planning and execution of tasks is done more easily because we have software that virtually automates the entire production process. We adapt quickly to Zoho Desk because of how easy it has been to use it. The investment was minimal compared to the results it has offered.

It makes handling any type of requests as a team easy. If you already have a group email address, Zoho Desk is easy to implement without too much involvement from IT or changes for end users. Everyone on the team can see what needs to be done, who is working on what, and the whole conversation history for each request. I love that the customization options for web forms, email templates, etc are easy. So many different options, integrations, and shortcuts are available, but you can choose not to use them for simplicity.

There are a few minor issues that I would change, such as the ability to turn off automatic assignment of tasks upon reply. There is a bit of a learning curve to figure out how everything works simply because the platform is so robust.

We are using it slightly differently than the typical user. We are using it to handle requests for maps/CAD/data via email at a consulting firm. We are able to track requests as a group without having to overhaul our processes or create too many changes for requestors. They still send an email to the same address. We are able to manage and respond to all of these requests in a very organized fashion. It reduces confusion and helps productivity for sure.

It lets you track tickets and answer to them like emails. Additionally, I can use the mobile app to keep track of tickets wherever I go.I also find the User Interface really friendly and I got used to it in a couple of hours.

Zoho is currently working on a feature to link tickets. I was trying to link tickets that were related but was unable to do so. However, this feature will be implemented on August 10th and problem will be solved. Nice work.

We are currently tracking the status of services with Zoho Desk. We update the ticket everytime a task related to the service is completed and close the ticket when the job is done. The great benefit of this is that it allows you to keep the progress registered and you can analyze the activity of the service.