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Zoho Mail
Streamlined Email for Business
4.4
(609)
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Zoho Mail Reviews & Product Details

Zoho Mail Overview
What is Zoho Mail?

Zoho Mail is a component of the wider Zoho ecosystem–a popular choice among small to medium enterprises. It’s preferred for smaller organizations that are working with smaller budgets. The platform offers access to mobile applications and other productivity features, at very affordable rates. Zoho Mail is also secure. The simplicity of the control panel is certainly an advantage and it provides a big-picture overview of communications.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
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Zoho Mail Categories on Findstack
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Ask Questions about Zoho Mail
What Zoho Mail is best for?
How does Zoho Mail compare to Todoist?
What are the pros and cons of Zoho Mail?
Zoho Mail Product Details
Capabilities
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho Mail Pros and Cons
Pros
  • Great for email attachments
  • Email hosting with your own domain
  • Tasks and bookmarks included
  • Lots of technical support for paid plans
  • Affordable pricing
Cons
  • Limited in terms of advanced features
  • Not the best for cloud storage
Zoho Mail Features
API Access
Audit Trail
Automations
Bulk Task Actions
Calendar View
Collaboration Tools
Comments & Mentions
Customizable Workflows
Due Date Tracking
File Attachments
Gantt Charts
Integration with Other Tools
Kanban Boards
Labels & Tags
Mobile Access
Notifications & Reminders
Offline Access
Priority Levels
Progress Tracking
Real-Time Updates
Recurring Tasks
Reporting & Analytics
Search Functionality
Subtasks
Task Assignment
Task Creation
Task Dependencies
Template Management
Time Tracking
User Permissions
Zoho Mail Media
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Zoho Mail Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 13, 2025
Zoho Mail Logo
609 Zoho Mail Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Sep 22, 2018
 Source
Overall Rating:
3.0
KY
Katey Y.
Founder
Share
"Nothing to write home to mom about"
What do you like best about Zoho Mail?

It's pretty straightforward and easy to use. We don't have to spend a ton of money and it allows us to easily track campaigns, data and emails

What do you dislike about Zoho Mail?

There are certain plugins that work better with google which can be frustrating when you want to use that application

What problems is Zoho Mail solving and how is that benefiting you?

Managing emails and appointments. Easily tracking data

Small Business (50 or fewer emp.)
Nov 11, 2017
 Source
Overall Rating:
3.0
Srinivasan R. avatar
Srinivasan R.
Co Founder & Ceo
Share
"Work in progress, still has miles to go before it matches Microsoft Outlook and Gmail"
What do you like best about Zoho Mail?

Ease of use, simple sign-up process, inexpensive, no ads

What do you dislike about Zoho Mail?

Not as reliable as Outlook or Gmail, UI needs work,

What problems is Zoho Mail solving and how is that benefiting you?

Business communication and productivity, Simple email service that provides basic email capabilities for a start-up or a small/medium sized business.

Small Business (50 or fewer emp.)
Sep 28, 2022
 Source
Overall Rating:
2.5
PM
Philip M.
Marketing Consultant And Event Strategist
Share
"Versatile platform and responsive customer service, but it is not a great fit for us."
What do you like best about Zoho Mail?

The team at Zoho Mail does an excellent job of making its user interface look nice and clean. The software loads quickly and the service has been stable with no major incidents of downtime.

What do you dislike about Zoho Mail?

The clean appearance of the user interface seems to mask complexities that lurk within the system and can cause for integrations to have surprising behaviors due to the complex interactions between different services that Zoho Mail attempts to weave together in the user interface.

What problems is Zoho Mail solving and how is that benefiting you?

Zoho Mail has solved a problem of a reliable mail service that delivers quickly and has a consistent track for staying online with very few interruptions. Overall, it has been a reliable service that has been frequently used by our team.

Small Business (50 or fewer emp.)
Feb 28, 2019
 Source
Overall Rating:
2.5
AF
Abraham F.
Community Manager
Share
"Overwhelmed by Zoho Mail"
What do you like best about Zoho Mail?

This mail service can be used on personal and enterprise tier, i've tried to set up my website's own mail service, for the first time i was overwhelmed by the amount of options that Zoho gives you, trying just the free version to taste their service, what i liked the most was the wizard, helpfull at 100% if you didn't know how to set up MX- records, or what they are, also, their help section is very good, consice, to the point and with pictures to help you out set up this, even though there are a lot options with zoho i think is a very good tool as a free option to personal or small business, once you've reached the set up the use of your mail and log in and giving others their account is not that hard, i'm still learning about it and hopefully to make another review soon with the premium option.

What do you dislike about Zoho Mail?

I´ve made a mistake in the configuration and had to delete everything and start all over because the wizard couldn't finish the set up, this was my fault but i think the wizard should be a little more friendly when you don't finish the set up, like sending you an email with a link to finish the wizard and don't get lost in the procces like me.

What problems is Zoho Mail solving and how is that benefiting you?

Our web host didn't provide us with mail option, so we´re testing the free tier from Zoho to see if works for us and upgrade if neccesary.

Small Business (50 or fewer emp.)
Apr 28, 2023
 Source
Overall Rating:
2.0
BD
Ben D.
Founder
Share
"Essential IMAP features missing"
What do you like best about Zoho Mail?

I use zoho mail through their webmail interface because I jump around from one computer to another and I don't want to install email clients. It is a very good interface overall.

What do you dislike about Zoho Mail?

The "replied to" flag si not properly synced over IMAP, meaning team member can't tell if an email has been replied to by a different team member, except by checking the sent mail folder for a reply.

What problems is Zoho Mail solving and how is that benefiting you?

We use them primarily as an IMAP email provider. I like their webmail interface but it has a few significant issues.

Small Business (50 or fewer emp.)
Oct 20, 2022
 Source
Overall Rating:
2.0
Alan T. avatar
Alan T.
Service Director
Share
"Almost not worth the trouble to set up"
What do you like best about Zoho Mail?

The ability to manage user accounts and the ease of use are the only positive things we can find to say about this.

What do you dislike about Zoho Mail?

While it does integrate nicely into the Zoho CRM, so do many alternative email options, and the other options offer far more comprehensive solutions at a price point that is equal (if not better).

What problems is Zoho Mail solving and how is that benefiting you?

We thought to try it as we are already using the Zoho CRM. We found that integrating other email solutions into the Zoho CRM resulted in better productivity and effeciency.

Small Business (50 or fewer emp.)
Sep 08, 2019
 Source
Overall Rating:
2.0
Michael B. avatar
Michael B.
Founder
Share
"Zoho Mail For Business"
What do you like best about Zoho Mail?

Zoho Mail is reasonably priced and easy to use

What do you dislike about Zoho Mail?

The lack of comparability with marketing automation services and crm company wants you to use their own crm and solutions.

What problems is Zoho Mail solving and how is that benefiting you?

Was easy to use as a mail provider for Talentseek however have since moved to Google for business

Small Business (50 or fewer emp.)
Jun 09, 2016
 Source
Overall Rating:
2.0
LS
Lauren S.
Event Planner & Marketing Associate
Share
"Good for Basic Mail Use"
What do you like best about Zoho Mail?

I like the look of this email interface.

What do you dislike about Zoho Mail?

It doesn't have all of the capabilities I would like. You can't copy and paste excel grids, which is something that's important for me to be able to do.

What problems is Zoho Mail solving and how is that benefiting you?

Trying to find something simple to use with great look. It is easy to use, just doesn't offer everything we'd like.

Small Business (50 or fewer emp.)
Nov 29, 2019
 Source
Overall Rating:
1.5
JJ
Joel J.
Compliance Officer
Share
"Free, but clunky"
What do you like best about Zoho Mail?

More and more companies seem to be offering integration with Zoho, which is neat. The company seems to be adding more features and updates.

What do you dislike about Zoho Mail?

Copy/paste behaves oddly. It seems to capture the html or css code of the text, not just the text. Even when you try to remove formatting from text, it retains hints that the text was copied, rather than directly typed. There is a limited amount of storage space per email address before your email accounts become locked on an individual basis. You have to either delete old emails by the bucketful (not an easy task) or purchase additional storage just to gain access to your email account again.

What problems is Zoho Mail solving and how is that benefiting you?

One of our branches uses the built-in spreadsheet function to track upcoming openings and prospective candidates for those openings. My manager sync's the calendar with her personal cell phone, so she can see what's going on with the branches.

Mid Market (51-1000 emp.)
Aug 26, 2019
 Source
Overall Rating:
1.5
IT
Ivan T.
Brand Manager
Share
"Beautiful Interface but sketchy performance"
What do you like best about Zoho Mail?

My favourite thing about zohomail is that it has the best interface I've seen from most of the professional business email hosting services

What do you dislike about Zoho Mail?

I could send emails from zohomail but unfortunately I was unable to receive any emails and the delivery error messages came like a over 24 hours later

What problems is Zoho Mail solving and how is that benefiting you?

Zoho provides a platform for you to host business emails

Small Business (50 or fewer emp.)
May 23, 2023
 Source
Overall Rating:
1.0
BM
Bruce M.
Founder, Head Of Growth
Share
"Terrible Mail Servers, IP's with poor reputation"
What do you like best about Zoho Mail?

Nothing really. The only thing attractive was the pricing, but that proved to be detrimental as the deliverability was the poorest i've ever seen.

What do you dislike about Zoho Mail?

All emails end in spam support is terrible Zoho wont provide a refund after cancelling and paying for upfront for the year.

What problems is Zoho Mail solving and how is that benefiting you?

It was supposed to be a primary email. It did not benefit at all.

Small Business (50 or fewer emp.)
Sep 21, 2022
 Source
Overall Rating:
1.0
RH
Rob H.
Founder
Share
"Zoho is the worst company on the planet"
What do you like best about Zoho Mail?

Zoho is the worst email service. Spam fills your inbox while important emails always end up in spam. There is nothing to like. Zoho support is a joke

What do you dislike about Zoho Mail?

Everything. Zoho is the worst. Reading an email does not mark it as read byou have to open and reopen emails several times before it is marked as read. Usually you have to refresh inbox for this to happen. Zoho email is a giant waste of time. Reading messages on mobile does not appear read in web client. Again Zoho support is a joke!!!!

What problems is Zoho Mail solving and how is that benefiting you?

None. They create more problems than solve. Moving my business to Zoho was the single worst decision of my entire life

Small Business (50 or fewer emp.)
Apr 17, 2017
 Source
Overall Rating:
1.0
AB
Alberto B.
Managing Director
Share
"ZoHO = Zero customer service"
What do you like best about Zoho Mail?

Works like your typical hosted email service, very configurable, easy to set up and get going. Works fine till something does not.

What do you dislike about Zoho Mail?

Poor support. We're having a problem receiving emails sent to email accounts hosted on ZoHo from a particular domain that worked fine till about a month ago. We can receive emails from this particular domain on other email accounts hosted by other email services (like gmail for example). Opened a support ticket with ZoHo Mail, no response after 4 days, called support - got no answer was on phone for 30 min system would say "you are caller number 1" but I did not believe that after waiting 30 min unless they only have one agent on phone support.

What problems is Zoho Mail solving and how is that benefiting you?

So far the problem we are having with ZoHo Mail has not been solved.

Small Business (50 or fewer emp.)
Nov 05, 2016
 Source
Overall Rating:
1.0
DI
Diego I.
Co Founder
Share
"Disgusting service. Blocking without reason."
What do you like best about Zoho Mail?

It worked at the beginning, but they offer a free plan and then they start to block accounts as soon as you start sending emails. If you don't want people to use your service without paying you shouldn't be offering a free service.

What do you dislike about Zoho Mail?

They mark accounts as spam when you're trying to reply leads on a campaign. If they detect you're using a similar text they

What problems is Zoho Mail solving and how is that benefiting you?

They forced us to go and pay for Gsuite accounts

Small Business (50 or fewer emp.)
Dec 02, 2015
 Source
Overall Rating:
1.0
DM
Dylan M.
Owner
Share
"Lacking Overall"
What do you like best about Zoho Mail?

Ease of uploading a template. They have support. Video embed tag.

What do you dislike about Zoho Mail?

The WYSWG editor is lacking as is the the ability to create custom templates. Reporting is minimal at best. Even the resource/image library is lacking some basic functionality.

What problems is Zoho Mail solving and how is that benefiting you?

Sending emails. Some are getting delivered.

Small Business (50 or fewer emp.)
Sep 08, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"How to look Professional without breaking the bank"
What do you like best about Zoho Mail?

What I like about Zoho Mail is that we get the 5 mailboxes for free with a new domain registered. Not only that you also get a suite of productivity tools most of which are free

What do you dislike about Zoho Mail?

That when upgrading to the paid version of the email services I would have to upgrade all accounts and not just have additional mailboxes with the current mailboxes.

What problems is Zoho Mail solving and how is that benefiting you?

Getting a cheap secure eamil system for a small business. having acess to suite of application that can help my team communicate and grow.

Small Business (50 or fewer emp.)
May 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent business mail hosting with great deliverability!"
What do you like best about Zoho Mail?

Zoho offers a great solution for both business and personal email hosting. Integrating our domain name within Zoho was fast and easy and their customer support was responsive. We found the performance and email deliverability to be excellent. Their user interface is organized and easy to understand. I think it's a great solution for business owners looking for secure email hosting. I've recommended them to other business owners.

What do you dislike about Zoho Mail?

There's not any downsides to them I can think of. They offer a strong suite of of products for business owners and ZohoMail has been one of my favorite to use. I've used them for over 12 years!

What problems is Zoho Mail solving and how is that benefiting you?

ZohoMail has been excellent for both my business and personal email hosting needs. They've allowed me to reliably keep in touch with customers and friends. They are secure and very good at filtering out spam emails.

Small Business (50 or fewer emp.)
May 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great company"
What do you like best about Zoho Mail?

I recently signed up for Zoho mail, which was only $1 a month. No other company can beat such a sweet deal like that. Their design is so easy for anyone to use as well!!

What do you dislike about Zoho Mail?

Nothing. It's perfect and straightforward to use for any user. Their design is easy for anyone to use, and it's only $1 a month. I couldn't find any other company with that ease of use beating that price!

What problems is Zoho Mail solving and how is that benefiting you?

I signed up to get a professional company email. I was shocked 'pleasently' to find out they only charge $1 a month! I thought it would be too good to be true but it is true. Their user interface is even easier than I expected.

Small Business (50 or fewer emp.)
Feb 21, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The best business email software"
What do you like best about Zoho Mail?

Zoho Mail provides a free plan which is really good compared to other paid business email providers. The free plan on Zoho mail is sufficient for me as they provide up to 5 users for free.

What do you dislike about Zoho Mail?

When someone sends me an email with images, the images won't load, I have to load the images manually "using the display images" button, which sometimes is very frustrating. I recommend keeping an option to safelist some senders

What problems is Zoho Mail solving and how is that benefiting you?

Zoho mail is a reliable business email provider, I have been using Zoho Mail for a year I have had no issues in sending or receiving emails. In case of any issues in configuration, the Zoho support team is excellent.

Mid Market (51-1000 emp.)
Apr 19, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great app for mailing"
What do you like best about Zoho Mail?

User interface is very attractive. And we can customise as per our liking.

What do you dislike about Zoho Mail?

Need to add members always one by one. It should be a group like we can select one group and send a mail to all of them on a single click.

What problems is Zoho Mail solving and how is that benefiting you?

Not a single problem I have faced

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