Zoho Mail Reviews: 4.4/5 — Solid Choice

Cheap pricing, but in my experience, it did not come with a great product and a lack of customer service.

I set up SPF and DKIM correctly, but many outgoing emails are still flagged as spam, even for fresh domains without any email history. What's even worse: Incoming emails are often rejected by Zoho's mail services ("user does not exist") and hence don't reach me; yet, some emails to the address arrive. It seems fairly random. I don't know how much inconvenience it has caused having clients resend documents, or how much business I lost by emails not reaching me and me not even knowing about it. I reached out to Zoho Cares but never heard back about my problems. Obviously, I am not renewing my subscriptions and switching providers.

I needed a provider to host my business emails.

Click to Call only taht's it & recording

email process .. call drop or auto calling from CRM, inbound auto lead genaration

Integration for email & login logout sysytem

It's simple- easy to learn and navigate the site

There were quite a few problems with emails coming in and out. Too simple, not many others have this platform.

It was the communication platform for our company

I didn't found the best from zohomail.com. They are a bloody service provider. They haven't commonsense. What is the value of an email service? I lost money, time & Energy from Zoho mail.

They haven't a good support team, and they replay every email after 3/4days.

I solved my problem after I move my service from Zoho mail to google mail service.

It was pretty user friendly and nicer than Yahoo mail.

I was used to Gmail and it wasn't as robust as Gmail.

I used it for a bit but have since moved on. I needed the zoho suite for work and it wasn't working.

Zoho Mail has a lower cost than other business email services.

It is an overall clunky system that is not as reliable as other services. Sometimes emails would come a day late with no explanation or warning. As many of these emails were time-sensitive, this was less than ideal and what ultimately led to the organization choosing a different service for our email needs.

Used it for email services for a small organization. Once the organization grew, we switched to G-suite.

Works like your typical hosted email service, very configurable, easy to set up and get going. Works fine till something does not.

Poor support. We're having a problem receiving emails sent to email accounts hosted on ZoHo from a particular domain that worked fine till about a month ago. We can receive emails from this particular domain on other email accounts hosted by other email services (like gmail for example). Opened a support ticket with ZoHo Mail, no response after 4 days, called support - got no answer was on phone for 30 min system would say "you are caller number 1" but I did not believe that after waiting 30 min unless they only have one agent on phone support.

So far the problem we are having with ZoHo Mail has not been solved.

It worked at the beginning, but they offer a free plan and then they start to block accounts as soon as you start sending emails. If you don't want people to use your service without paying you shouldn't be offering a free service.

They mark accounts as spam when you're trying to reply leads on a campaign. If they detect you're using a similar text they

They forced us to go and pay for Gsuite accounts

Ease of uploading a template. They have support. Video embed tag.

The WYSWG editor is lacking as is the the ability to create custom templates. Reporting is minimal at best. Even the resource/image library is lacking some basic functionality.

Sending emails. Some are getting delivered.