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Zoho Survey Logo
Zoho Survey
Effortless Survey Creation
4.4
(842)
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Zoho Survey Reviews & Product Details

Zoho Survey Overview
What is Zoho Survey?

Zoho Survey is an online survey tool that helps businesses and organizations gather feedback from their customers, employees, and stakeholders. It has an extensive range of customization options, including question types, survey themes, and branding options. It also includes real-time reporting, integration with Zoho CRM, and the ability to conduct surveys in multiple languages. Additionally, it offers robust collaboration and sharing tools, making it easier for teams to work together and get the feedback they need.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
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Zoho Survey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Zoho Survey Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
Zoho Survey Media
Zoho Survey video thumbnail
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Zoho Survey Screenshots
Zoho Survey screenshot 1
Zoho Survey screenshot 2
Zoho Survey screenshot 3
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Zoho Survey screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 02, 2025
Zoho Survey Logo
842 Zoho Survey Reviews
4.4 out of 5
Enterprise (> 1000 emp.)
Jul 15, 2019
 Source
Overall Rating:
4.5
Matias L. avatar
Matias L.
Legal And Tax Executive Manager
Share
"The application generates comprehensive reply reports with tables and graphs"
What do you like best about Zoho Survey?

Zoho Survey is fairly easy to use if you're used to doing surveys. Some surveys could get quite complex with plenty of branching and skipping, which depends on the responses. Zoho Survey handles the problem better than various software in its sector. There are a range of templates you can use to start your project, which can be an outstanding time saver. In addition, the software will fulfill your demands as it includes all the prevalent kinds of questions-freeform, various selections with single and multiple response options, salary schedule, Likert, web promoter and so on. Therefore, you constantly have the correct option out there for the kind of reaction you're looking for. In addition, the application generates comprehensive reply reports with tables and graphs suitable to the question / answer type.

What do you dislike about Zoho Survey?

The apearence of the surveys is not as customizable as the contest allows you. Unfortunately, Zoho guarantees inadequate branding capacities; so if you want to embed your study on your website, it may be challenging to match it for web design.

What problems is Zoho Survey solving and how is that benefiting you?

The software allows me to generate complicated company surveys or use library templates that fulfill my demands perfectly. Furthermore, gathering a big amount of answers and transforming raw information into simple graphs and tables is an outstanding time-saver.

Enterprise (> 1000 emp.)
Jul 02, 2019
 Source
Overall Rating:
4.5
Jackline w. avatar
Jackline W.
Television Presenter
Share
"Zoho Survey Review "
What do you like best about Zoho Survey?

Zoho Survey has easier and simple interface to use. It help in managing the expenses of the business and thus increasing profit through saving time and energy. Furthermore Zoho Survey help in surveying process of your business.

What do you dislike about Zoho Survey?

Zoho Survey seems to too slow more so when it is congested. However it is also expensive for small business to manage and integrate it with their business. Nevertheless the above weakness can be solved.

What problems is Zoho Survey solving and how is that benefiting you?

Zoho Survey has helped me in surveying process of my business and i am able to coordinate and manage my business well. I am also able to prepare well for my expenditures.

Enterprise (> 1000 emp.)
Jul 01, 2019
 Source
Overall Rating:
4.5
Flor María A. avatar
Flor María A.
Analista Financiero
Share
"Many qualities in one software."
What do you like best about Zoho Survey?

As a financial analyst, it is very important for me to know the impressions of the users of our social aids in health matters, obtaining with this, data of great relevance to improve our financial plans to support people who come to our services; based on this premise I can confirm that Zoho Survey has the attributes necessary to conduct and implement surveys, gathering information necessary to achieve the expected results. With Zoho Survey you can make questionnaires of up to twenty-five questions, which you can process thanks to the excellent technology offered by this software, and thus have analysis and graphics necessary to obtain conclusions of your work performance and user experience. This software can be used on computers or smartphones, making it very easy to use, and you can send surveys to emails or social networks of people you want to participate in your studies.

What do you dislike about Zoho Survey?

This software has some limitations with the amount of questions you can ask in a questionnaire, tending to ask the missing questions to include manually, this aspect is a bit limiting and I would like the technical team of the company Zoho to solve this problem, so that the software can be used to its fullest.

What problems is Zoho Survey solving and how is that benefiting you?

Zoho Survey has diversified the results of my work activities and has made me a worker who takes into consideration multiple variables of study to conclude integrally for the benefit of the people who request our services. Zoho Survey has allowed me to grow and improve the product of my work.

Small Business (50 or fewer emp.)
May 22, 2019
 Source
Overall Rating:
4.5
Francesco L. avatar
Francesco L.
Ejecutivo De Ventas
Share
"Avant-garde tool for creating surveys."
What do you like best about Zoho Survey?

What makes this tool like and use it regularly is the series of templates that provide and adjust to the different categories that are handled at different levels of marketing, which facilitates the selection of the template to work and I finish My work in a short time. The screen projection is very elegant and gives users a better visibility.

What do you dislike about Zoho Survey?

One of the only aspects that makes it disadvantageous is that it is not compatible with other softwares, this point should be improved and it will rise to a higher level of survey software category.

What problems is Zoho Survey solving and how is that benefiting you?

Part of the after sales service that I offer my clients is to maintain a regular contact with my clients and monitor their experience with the product I sell, this has allowed me to increase my client portfolio.

Mid Market (51-1000 emp.)
May 10, 2019
 Source
Overall Rating:
4.5
Logan J. avatar
Logan J.
Project Coordinator
Share
"Online questionnaires"
What do you like best about Zoho Survey?

Its functions are very adaptable to the needs of creating, distributing and analyzing the surveys with the generation of data reports to visualize demographic data of all the answers with ease of use to use the whole platform without the need to read long guides explaining its operation, in addition to its prices that are very economical to be acquired that do not represent a very high economic value that would be an inconvenience

What do you dislike about Zoho Survey?

Its ease of use and everything that implements this platform I liked because it allows me to be more aware of the customers and their opinions, that so far I did not dislike anything or have had problems that prevent me from doing activities, its performance is very good and the right one for the company

What problems is Zoho Survey solving and how is that benefiting you?

There was a need to know the real opinions of customers to know if customers are happy with our service or something that they dislike and have the freedom to write in their own words what they really think and not be embarrassed to express themselves what zoho survey has been the perfect tool to achieve this and receive all opinions without customers feeling afraid or embarrassed to write because what matters most is that they are very honest with the answers to itself validate and fix what Customers do not like it

Enterprise (> 1000 emp.)
May 09, 2019
 Source
Overall Rating:
4.5
AH
Aijaz H.
Head Of Epmo & Architecture
Share
"Product Implementer"
What do you like best about Zoho Survey?

User Role Management Tasks Management Custom fields Timesheets Filters option to view Projects and Tasks Integration with ZOHO Reports XLS export options

What do you dislike about Zoho Survey?

1. Custom fields reflection on subtasks, there should be option to HIDE as sub-tasks are generally for allocation, ideally custom fields should be enabled on main task only 2. Task automation is so complex 3. Issue tracking should be made a component of ZOHO projects, currently it is offered as separate product which lacks the completeness of this product 4. Risk management is missing in Zoho which is an integral part of Project Management 5. Zoho Task integration is not complete as some critical fields are missing in API like Comment which we would like to have so that initial comments can be auto filled by external interfaces

What problems is Zoho Survey solving and how is that benefiting you?

My experience with ZOHO Projects (Enterprise plan) has been great and we have widely implemented it across our organization for all IT projects. We have defined all our resources, projects and tasks and monitoring the allocations Vs time-sheets through this tool. The Value-added part of ZOHO projects is custom field option which helps us defining our own MIS related fields that we present to our management in our weekly portfolio reporting

Small Business (50 or fewer emp.)
Apr 24, 2019
 Source
Overall Rating:
4.5
Delia A. avatar
Delia A.
Coaching Personal
Share
" I easily collect and process the opinions of my clients."
What do you like best about Zoho Survey?

Zoho surveys, allows me to follow up on the services I offer, through direct questions to my clients, either during or after the service is completed. It has a platform with well-prepared survey templates and in various categories. The best thing about this platform is that they are easy and understandable for the preparation of surveys as well as the processing of data and results.

What do you dislike about Zoho Survey?

The excellent results in the time I have using it, I like it a lot I do not see anything negative in zoho surveys.

What problems is Zoho Survey solving and how is that benefiting you?

I create monthly surveys to evaluate the performance of my service, process and generate important data to improve my strategy. I do not increase the cost, but I grant it as an added value.

Mid Market (51-1000 emp.)
Apr 24, 2019
 Source
Overall Rating:
4.5
Joanes Camila - Prof De Fisica . avatar
Joanes Camila Prof De Fisica .
Prof De Fisica
Share
"Simplify creating of students satisfacion surveys"
What do you like best about Zoho Survey?

Zoho is free of charge to use and provides with many facilities. Once I initially tried creating a survey, everything was uncomplicated, and I haven't faced any had zero issues whereas creating the pol in keeping with my requirements. Besides this, Zoho Survey even encompasses a few templates from that I am able to select for my survey. Read to use questionnaires are excellent and could make the requirements of almost every industry. No such issues with the software system

What do you dislike about Zoho Survey?

Whenever I share the link to my poll to students via email and that they attempt to fill it via the mobile app, they have faced some issues. I've detected that as my surveys are intense and educational, this application generally stops operating and shuts down. One thing I was informed, however, not experienced myself, in order that it might be improved upon.

What problems is Zoho Survey solving and how is that benefiting you?

Students satisfacion surveys are incredibly necessary. So that, I have to create plenty of surveys for each group of students. Zoho Survey helps in gathering all the information from the responses. Being within the higher education industry, I want to grasp the wants of students and their satisfaction with the lectures quality.

Small Business (50 or fewer emp.)
Apr 19, 2019
 Source
Overall Rating:
4.5
Oscar Y G. avatar
Oscar Y G.
Asesor Inmobiliario
Share
" Platform for the creation and analysis of surveys."
What do you like best about Zoho Survey?

Next I enumerate those remarkable aspects of this platform. 1) The interface: The drag and drop function gives simplicity to the platform. 2) Flexibility: For the creation of questions, from simple question, to selection of images, qualifications among many. 3) The application is undoubtedly based on the responsive design because it adapts indiscriminately to the device that accesses it.

What do you dislike about Zoho Survey?

Zoho Survey works perfectly in the integration of other applications belonging to them, however, in order to carry out this integration with others, difficulties are noted regarding the exchange of data.

What problems is Zoho Survey solving and how is that benefiting you?

1) The collection of customer and contact data. 2) The processing of said data for the analysis of results. 3) Collect forms easily using their templates.

Mid Market (51-1000 emp.)
Mar 31, 2019
 Source
Overall Rating:
4.5
KB
Keith B.
Account Executive
Share
"A smart survey platform with simple creation tools and great analytics"
What do you like best about Zoho Survey?

Zoho Survey's creation interface has drag and drop functionality that makes form creation straightforward. There are many types of questions that we can add, not just basic multiple choice, dropdowns and fill-in fields. We can also add images, star ratings and score sliders. The coding structures of most of the survey allow the forms to fit in various devices and screens, which makes things more convenient for the survey recipients. Zoho Survey offers multiple ways for our surveys to distributed and viewed.

What do you dislike about Zoho Survey?

Zoho Survey seems to mostly focus on integrating with other Zoho applications. Though it does work with some other popular platforms like MailChimp and Google Sheets, it doesn't quite allow for the amount of data exchange and processing capabilities I'd like to see.

What problems is Zoho Survey solving and how is that benefiting you?

I have used Zoho Survey to collect a large amount of feedback data and comments from many different audiences including clients, colleagues, social media leads and event attendees. We can quickly put forms together with a Zoho Survey template and modify it without any need from technical support. The data has allowed us to better understand the effectiveness of our services and improve our future project planning.

Enterprise (> 1000 emp.)
Mar 27, 2019
 Source
Overall Rating:
4.5
AB
Adam B.
Production Engineer
Share
"Perfect surveys"
What do you like best about Zoho Survey?

I like working with Zoho Survey from the desktop and from the mobile app because it keeps me up to date on what is happening with the surveys sent and see the comments that respond to us the polls are safe with the password protection that can be set for when I want to share the survey with a certain specific group I work with my team in the realization of the surveys so that we can all edit and improve them with personalized reports to have a statistics of the good and bad comments that are received

What do you dislike about Zoho Survey?

It has little variety of templates for the creation of surveys that should be broader although it has many feel that they should expand a little more the variety so that it had more options of designs but the rest is super well the platform

What problems is Zoho Survey solving and how is that benefiting you?

you can have control of the comments of the surveys to keep track of those responses that are bad or that show dissatisfaction with the quality or service that is provided you can have a clearer vision of what customers think of the company to know the flaws that may be having

Small Business (50 or fewer emp.)
Mar 24, 2019
 Source
Overall Rating:
4.5
AW
Anthony W.
Owner/Consultant Recruiter
Share
"Robust Yet Simple Survey Tool "
What do you like best about Zoho Survey?

That this isn't just a simple form creation tool, but a comprehensive tool for the lifecycle of a survey. From creation to collection of responses to analysis of those responses, you've got everything you need in one easy to use tool.

What do you dislike about Zoho Survey?

I feel like their their themes could use some improvement, including the ability to brand your surveys better. Also, no matter the tool I am big on templates, and while their template library isn't horrible, I feel it could be stronger. And depending on the size of your team and the number of surveys, this can be pricey to the point of not being worth it. And forget about trying to get by on the free version - do many features are locked that you might as well is Google Forms.

What problems is Zoho Survey solving and how is that benefiting you?

Create surveys, collect responses, and analyze the results. This is one of a couple of survey tools that we have and currently use, and along with Survey Monkey, this is certainly one of the most comprehensive solutions.

Mid Market (51-1000 emp.)
Mar 20, 2019
 Source
Overall Rating:
4.5
JM
Jacob M.
General Manager
Share
"Important opinions"
What do you like best about Zoho Survey?

I can access to create customer satisfaction surveys on how they think about the service offered, this helps us to know more about how they feel about the company. With the variety of templates that I can use and choose a different one at the same time, I can modify adding or placing more questions than I want if I want to do a long or short survey and the most important thing is that at the end there is always the option to put comments or suggestions in case the question is not the question that the client wants to answer or has something bad or good to say

What do you dislike about Zoho Survey?

The learning process of this platform is long since all the icons that are used sometimes get confused but it is something that requires time and discipline, once you learn to use the platform well there is no problem at all

What problems is Zoho Survey solving and how is that benefiting you?

Basically it is useful to know the opinion and the suggestions of the clients to whom the surveys are sent and to know how they feel with the attention offered and if there is something to improve

Small Business (50 or fewer emp.)
Mar 08, 2019
 Source
Overall Rating:
4.5
CT
Carlos T.
Career Consultant
Share
"Very effective and efficient!!"
What do you like best about Zoho Survey?

I love how convenient and easy to use this software is. No struggle in creating surveys, very simple and user friendly. More options and customization to choose from. you can collate accurate information and feedback. Collaborated with google drive makes it alot accessible to the users.

What do you dislike about Zoho Survey?

What I do not like about this software is that the templates are not so diverse. Another thing would be the cost is a bit high, on my opinion atleast. If I go as free user, my options would be limited since the great features are only available if you are on a paid version of it.

What problems is Zoho Survey solving and how is that benefiting you?

Doing surveys as a human human resource specialist is one of my primary job. Zoho Survey helped speed up my job as the software is easy to navigate. I am enjoying it so far without having a hard time with it,

Small Business (50 or fewer emp.)
Feb 05, 2019
 Source
Overall Rating:
4.5
AR
Allison R.
Allison
Share
"Zoho survery: perfect addition to the Zoho ecosystem"
What do you like best about Zoho Survey?

I love the intervention with other Zoho applications.

What do you dislike about Zoho Survey?

Sometimes the ecosystem can be too complex

What problems is Zoho Survey solving and how is that benefiting you?

Data collection

Small Business (50 or fewer emp.)
Jan 10, 2019
 Source
Overall Rating:
4.5
RC
Ruth C.
Analista E Investigadora
Share
"An indispensable software for the construction of my investigations "
What do you like best about Zoho Survey?

As an independent researcher, I look for software that fits my daily work dynamics. I currently have clients who require my services in sociological research, focus group, in-depth interviews and analysis of information and databases. To comply with these methodological elements I need a software that allows me to do opinion polls, where I can reflect results of great interest for the fulfillment of my work; to fulfill this goal I use Zoho Survey because it offers me interesting options such as the possibility of analyzing trends and variables according to how I formulate the questions that will be added in the surveys, also has a very easy to use interface that allows me to add the questions that I want; I can add filters to my answers, this is quite useful because I can segment my study groups and get the right answers to be analyzed. This software is essential for the fulfillment of my work activities.

What do you dislike about Zoho Survey?

In order to use this software to its maximum capacity I must have an internet connection. This would be for me a problem that should solve the technical team of Zoho, because sometimes the internet tends to fail, when this happens I must stop working because the software stops working. This bothers me and I would like it to be resolved by Zoho.

What problems is Zoho Survey solving and how is that benefiting you?

Despite the disadvantage I mentioned earlier of this software, I must also assume that Zoho has many functions and tools that are quite useful to culminate my work activities in a good way. I currently use this software because it is very easy to use, making my work quality and I can do it in the time I want. This software has contributed a lot to the quality of my work and I must thank this.

Enterprise (> 1000 emp.)
Jan 06, 2019
 Source
Overall Rating:
4.5
JZ
Jose Rafael Z.
Asistente Administrativode Distribución De Glp
Share
"A software to evaluate our performance in the distribution of Gas Glp."
What do you like best about Zoho Survey?

Our work performance is always subject to changes that allow us to improve the distribution of LPG both to our direct customers and to the different neighborhoods where we provide this valuable hydrocarbon. An idea of our managers was to evaluate our performance at the level of distribution among the different users of our services, and recommended the use of Zoho Survey. This software allows us to make surveys according to the questions produced by the surveyor, in this case, our management is responsible for surveying the people who use our service evaluating the quality of the product, the days and hours of distribution of the product, the quantity of product distributed among other necessary questions that allow us after the evaluation to analyze and design better procedures for distribution of LPG Gas. Zoho Survey offers analytical tools where we can evaluate trends and more frequent answers that help us to be better workers.

What do you dislike about Zoho Survey?

I believe that the software has certain limitations in the tools to make analysis of the information collected. Other software has more complete options and tools to do the analysis of variables, however, this does not mean that the software is bad or inferior to others.

What problems is Zoho Survey solving and how is that benefiting you?

Thanks to this software we have been able to design better distribution strategies and supply of our products. We have managed to reach many more customers and neighborhoods in need of the precious hydrocarbon and we feel happy as a team because people appreciate our dedication and performance.

Small Business (50 or fewer emp.)
Dec 15, 2018
 Source
Overall Rating:
4.5
AM
Amanda M.
Owner
Share
"Perfect for ambassador info gathering!"
What do you like best about Zoho Survey?

Super easy to setup and use to gather information for brand ambassadors without having to pay for more expensive solutions, and easily ties into Zoho CRM!

What do you dislike about Zoho Survey?

Nothing works perfect for my business needs!

What problems is Zoho Survey solving and how is that benefiting you?

n/a

Enterprise (> 1000 emp.)
Nov 27, 2018
 Source
Overall Rating:
4.5
SE
Sergio Rafael E.
Abogado
Share
"A good alternative for online surveys "
What do you like best about Zoho Survey?

In my team, the evaluation of our performance is fundamental to increase the quality standards of the legal documents we deliver to our supervisors and the attention we give to the general public. Looking for a way to evaluate these two important features I got this amazing software. Zoho Survey, allows us to conduct surveys and opinion polls not only to our bosses but to the general public, and we do these polls so that they themselves tell us what they think of our performance in the work, attention and legal resolution of problems that we bring to our customers. Zoho Survey is quite easy to use, is very intuitive and allows you to complete surveys in minutes. We can associate these surveys with our work e-mails to notify the people we want to fill out the survey, and the results we obtain can be filtered and trends analyzed, which is the fundamental objective for which we use this software.

What do you dislike about Zoho Survey?

Currently many software have their storage and run in the cloud. It is an innovative option that fits the current requirements in companies, however, have a great weakness and is that they work only with the Internet. This is the case of Zoho Survey, if we have internet or the internet fails in our office the software cannot be used, creating limitations for the fulfillment of our task.

What problems is Zoho Survey solving and how is that benefiting you?

Zoho Survey has contributed a great deal to our professional and professional development. Thanks to the surveys filled out by our supervisors and clients, we have made corrections and added more elements to our legal documents.

Small Business (50 or fewer emp.)
Nov 25, 2018
 Source
Overall Rating:
4.5
TH
Tamer H.
Service Delivery Manager
Share
"v good experiance"
What do you like best about Zoho Survey?

Zoho can be accessed from multiple platforms built in reports help in results segregation easy build up your survey

What do you dislike about Zoho Survey?

needs more toterial for how to use advance options

What problems is Zoho Survey solving and how is that benefiting you?

MBA hypothesis. survey is used to apply my statistical test on it. capturing data with averaged results helped me to know the homogeneity of my data while i am building it up

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