Aircall Reviews & Product Details

Voice clarity Mobile app support Support calls

None as of now. Any country call is supported

Call tracking International sales call

Love the analytics side of aircall! I also appeciate that it intregrates with our tech stack. The transctipt feature has been an excelent feature as well. Call routing is also very simple and easy to set up on your own.

Only thing I don't find beneficial for our specific needs is that an auto dialer is not a part of aircall. What's available now is the ability to read the numbers off of a list or page but it's not exactly what we need for our business. Would be great if it had a real auto dialer to reach x amount of customers and if the customer wanted to speak to someone, they can opt in to do so.

The integration feature is an element we have focused on to improve for our business needs. We have used PostCall in order to survey our customers to be able to collect a CSAT score. We have also partnered up with Flip AI to handle some of our calls that do not require assistance of an agent.

All calls are clear! The features and the customer service are amazing. The reps assisted me with my SMS messaging and they were very responsive and quick to help.

At this time, I can't think of anything I dislike about Aircall.

At this time, Aircall has assisted me with my SMS feature. I am unable to receive or send messages to my clients and Aircall is currently assisting me with this.

Integração com o Salesforce facilita para ligar.

Sempre é necessário fazer um novo login para conseguir utilizar, senha não fica salva

Não tenho grandes problemas.

With aircall we can provide timely follow-up to all our clients, which helps us increase sales and improve our response times, as well as an increase in the productivity of our agents. It also helps us address the need to work from home that has arisen in the wake of the pandemic as we can monitor agent performance and ensure service is not interrupted.

I would like that when uploading a base in the powerdialer the telephone numbers and names in contacts are saved automatically, since at this moment it is necessary to first upload the base to contacts and then to the powerdialer so that it takes the name of the contact.

The productivity of our agents was a problem since having to dial manually very few calls were made during the day, with aircall we automate the calls to all customers who register on our portal so that the agents can only dedicate themselves to selling the product, this has represented an increase in sales. In addition, thanks to the carousel we can ensure that the workload is distributed equally among all agents

It's so quick and easy to use, I can reach anyone within a second as everything in the app is well connected and arranged.

It often restarts and then I need to get back in again, meaning I could have missd some calls.

I can reach any international number and solve my issues quickly, as otherwise I'd have to rely on emails or Whatsapp only.

There are so much thing can do with Aircall. What I like about aircall is, I can listen to my colleagues recorded calls specially if doing investigation it is more usefull. Also, with aircall, it is very easy to access and very friendly user specially for us as a customer service staff.

So far there is nothing I dislike but as soon as I experience some problems or difficulties I may change or update my review but so far I am enjoying using this aircall.

It helps me a lot using this tool because I was able to handle complivated cases when I need to conduct an investigation on what happened to the previous conversation since I was able to listen the recordings right away without asking my team leads.

Simple and robust. Integrations are very easy, and support also is swift.

Tagging is on an account basis. If each team can have their own set of tags, to would have been awesome.

Sales reps used to call from their WhatsApp before, where the bounce was higher. Also, the reps had to enter the call details into the CRM manually. Aircal's integration solved it.

I love that can answer the call using my voice, this help me to take any call on time when I am out of my desk.

Everthing until now is helpful, I like all features.

Aircall can be integrated with other programs. We currently use Aircall to support our flight attendants support calls. We are able to return missed calls easily. We have veryhigh quality calls, and helpful tags.

It records all our calls with customer and work everywhere.

Nothing, this app is the absolute perfect.

Right now, for me this app doesnt have any problems!!!