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Basecamp Reviews: 4.1/5 — Solid Choice
Basecamp has evolved as a project management platform since its launch in 2004 but its mission to help remote teams stay organized, productive, and efficient remains. One new feature that Basecamp recently added is called Basecamp Hill – a visual representation that divides the component of a project into a phase of uncertainty, unknowns, and problem-solving (uphill) and a phase of certainty, confidence, and execution (downhill). This is on top of Basecamp’s core features which include a Message Board, To-dos, Calendar, Documents and Files, Group Chat, and Automated Check-ins. It’s a top-down and bottom-up platform for everyone in a business or organization – from proprietors and C-level executives to project managers and individual team members.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Basecamp Pros and Cons
- Excellent for schedule and to-do list management
- Automatic check-ins and group chat for remote work
- Helpful message board
- Useful for finding crucial documents
- Easy and customizable environment
- Requires third-party integration for time tracking
- Features need to be a bit more flexible to achieve better functionality
Compare Basecamp with other popular tools in the same category.
Collaboration is a breeze with a group. It is easy to keep track of threads on topics. The assignable to-do list w/ built-in reminders are amazingly useful. As well as programmable regular reminders for those traditional things you ask for, like agenda items
Nothing really. It takes a good user/regular activity from at least one person to keep everyone active and engaged in learning the platform. After a while it becomes second nature for the group
Organizes what can be a messy process especially when working on a large scale effort or project that has multiple pieces and efforts
I love to consolidate in one place, my organization, my teams, the info and fup of all the projects
There are no downsides for me in basecamp, that's why I haven't changed the past 12 years.
Keeping track and collaboration bw coworkers has been fundamental in our company success
You can centralize all the project information, channel communication with your client in a very orderly manner and you can also maintain privacy with your team colleagues
The way you now create new customer contacts you work with and add them to the new project. Also the monthly price is high.
It helps me centralize the information of each project and channel it in an orderly manner with the clients.
Assignments and communication for our remote team.
Calendars could be better. Like a separate vacation one
Have a remote team in different countries. By holding folks accountable to their assignments,
The format and flexibility of BC are unlike any system I've tried. The BC team has always been open to suggestions and improvements to the system. BC is straightforward and excellent for remote teams; we are a 50/50 group. It has allowed us to keep projects on task, assign work to outside members, and set follow-up reminders. I'd highly recommend BC to any company, BUT like any system, I suggest there be a person in charge of that system and its structure. Without it, like any system, things can get lost.
I don't really have one. We've worked in the parameters of the system to make it work for us and become one of our most relied-upon company tools. If I had to pick one thing, it would be there's no discount for long-standing customers :)
Workflow is key to our company, and its functionality. We have
We've tried them all and Basecamp is the easiest to use, and the easiest to share. Our clients love it. We don't have to train anyone how to use it. And we get more work done. If your team can use email, they can use Basecamp. It really is that easy. Ever client we being in is pleasantly surprised.
500 GB of storage should be increased to 1 TB Lacks voice and video call function (we prefer to not use video so it works for us, but an option call a team memeber from within Basecamp would be great).
Basecamp makes remote work easy. We needed a clean and simple to use task list. We needed a clean discussion board, and we needed a way to organize our documents in a digital space that allowed us to comment and collaborate on each file.
Honestly, the best feature in Basecamp is the recently released Card Tables feature. It makes the process of completing tasks from start to finish so much easier than the list of to-dos.
There's not a whole lot I dislike about Basecamp. I wish the cards had the option of selecting a date range to complete a card, rather than a single date as it does now.
It helps me get through my day to day tasks and keeps me in close contact with my clients and the tasks they assign to me. Before Basecamp I was using emails to get everything done but now I make sure all my clients use Basecamp or I can't guarantee I will get their tasks done.
I really appreciate how basecamp helps our organization stay organized and responsible!
Minor frustrations with having to scroll down to the end of a message thread to see the most recent postings, etc. But overall great project management tool!
Basecamp continues to improve with time, so that is very helpful.
Basecamp has been helpful as we have been able to organize different projects within our organization and we are able to follow up with questions by using the to-do's
What I don't like about basecamp is that it is not in another language as we are bilingual, and our staff members are not able to use it and we have to train them in English to be able to learn how to use it.
The business problem for us is organization solving, following up, and having data storage. We haven't been able to have data update until we were able to use basecamp
The project management tool simple and effective, but I also love having all of our team communications in the same place.
Like any software, there's a small learning curve. But this is methodology related, not necessarily technical.
Task management, project management and internal comms all handled in one spot. Keeps our team focused and productive.
Communication with our clients is much more organized and efficient with the message board and I love that we can track to-do dates and link to online calendars for reminders!
I wish there were a way to set dates on the to-do's not just based on the project start date but also depending on the project end date. Other than that, I think every feature works really nicely for us.
As event planners and designers, Basecamp helps us keep our client relationships clear, and open, with good communication. It is a great tool to share info to keep all our team and our clients in the loop. I just love the message board and how it keeps threads topic-specific (with weddings mainly, there is so much communication involved, that having an easy way to track and find specific details is very, very helpful!)
Basecamp is the most user-friendly project management software. It's easy to navigate, use, and manage projects--both individually and with teams and clients.
Honestly, there really isn't anything I don't like about it.
Time! How can we be more efficient with our time? Basecamp helps me not only manage time more effectively, but its simple interface allows me to find what I need quickly.
I can't do without BC. I can manage all my team projects easily. Communications are open and transparent, but also private with Ping.
It is not multilingual. It would be nice to have a Gantt chart created from to-do's with deadlines.
Without BC I would not be able to run my business, my journal, my research projects.
Very comprehensive, I have been able to straighten out any clutter associated with my work. We have extensive experience with its functions and implement them regularly to structure any format that brings together the company's activities and projects. Teaching or assigning tasks to the group is essential. The software has a well-designed user interface; it is fast, simple and straightforward. Basecamp facilitates a more advanced visualization of projects.
Since my company's budget changes monthly based on how we allocate our resources, I wish the software was more reasonably priced.
We do a lot of preparation so that all team members can connect and do their part in the project based on their position and how it is supposed to work. The most significant improvement for the organization as a whole has been the efficiency of the workflow. In summary, I think it's great to have access to a program that prioritizes project management, as it is necessary for any company with a wide variety of tasks that must be coordinated to function effectively.
The commnication between our own team and the client's staff has become so much easier. We can share reports and discuss with our team before sharing it with the clients.
The mobile application can be improved. I tried using BaseCamp 2 app on an iPhone device but it's not the same as the web application. They could improve UX/UI.
BaseCamp makes it so much easier for our clients to upload files related to the project in a few clicks. The simple user interface allows us to organize everything and make notes to our own team and send updates to the client.
Excellent communication tool. 1) Essential for onboarding of new members to my organization 2) One place for recording of all important meetings and plans. 3) Opportunity for folks to ponder proposals and plans prior to meetings allowing for better decisions 4) helps me organize projects with the ability to review previous similar projects 5) great layout 6) works great on all my devices 7) social as well but it's not FaceBook
Honestly....I still struggle with why some people do not find the layout intuitive? Certain people still post in the wrong teams or just don't know how to use messages. Not sure if there is fix for this!
We have used Basecamp for so long that it is hard to remember what it was like before. In summary though, Basecamp solves communication problems...everyone is aware that the important notices, messages, plans, decisions etc are on Basecamp.
Basecamp is very useful for communicating with our team and client team for project management.
There is nothing to say about dislike based on our usage, but need to improve the Graphical user Interface for users.
Basecamp provides the best communication channel for our team and clients.
Basecamp's strength is how easy it is to use. Accessible to people new to project management and features for more advanced users. It allows our team to communicate very well.
I would love built-in gantt charts and am unsure how to use the new "card table" feature alongside tasks. It would be great to have the ability to drag tasks to kanban style decks.
Basecamp is helping to keep my students engaged and on track with their projects. We've also managed to stay very connected across several sites. It has helped us be more productive and feel more connected to each other.
Basecamp has helped my team stay organized across several projects concurrently.
I have not found any real downsides to using Basecamp.
Basecamp has kept all project-related communication in one place.
I have used Basecamp in my company for over a decade and love it. A complete tool with powerful add-ons where we put all the processes and tasks from the company in: from projects organization to HR announcements, training and procedures. Today I manage more than 100 projects in parallel using Basecamp in a very organized way. It's great that the plan does not charge for every new user or project, it's limitless! For the volume of projects we have, it would be unviable to pay for each project or user (because we are a small company with lots of projects). Everything you need on a simple license and that's simply great.
Some suggestions for the future of Basecamp from a daily user who loves the tool: The Campfire tool might be improved to accept audio and GIFs, especially for quick audio sent on a mobile phone. Also, it would be great to have a tab of all active Campfires (just like Whatsapp Web), where you can easily focus the conversations in one single browser window. Today, I can't fully substitute Whatsapp or Slack with Campfire (and it would be great if possible, in case of Campfire became more robust as a tool). Maybe even having a separated mobile app for Campfire, with usability focused on chat (as whatsapp), but integrated with the Basecamp projects, so we can keep all the corporate conversations on a unique tool. That would be perfect. The new kanban tool is pretty cool but might be better integrated with to-do lists (like the Tracked Add-ons), instead of having each card not connected to the task-list (or you use one or another). Also, Tracked has the tagging system that is very useful and for sure could be implemented on native Basecamp. When the native tool was launched, I thought I would be able to substitute Tracked add-on, but I could not. Also, it would be great if time tracking could be a native tool, without the need of hiring expensive add-ons (charged per user) to do the project's time tracking. Also, a native Gantt chart tool would be nice! :)
Organization and project management.
Base camp is a versatile product for collaboration, project management and its planning. The interface of Basecamp is so easy to navigate. My favorite thing about this product is automation with Zapier. It automates task progress tracking and creating documents record, which helps me save a lot of time. Assigning tasks to any onboard user is easy.
There is not much customization option in the dashboard to design them according to specific projects.
Our project planning and execution have become unified by using Basecamp as it helps us to create a roadmap for our projects. Additionally, it has allowed us to collaborate and work more productively while working outside the office. Using the profile search ability I'm able to assign tasks to coworkers directly from the dashboard.
Basecamp simply always works. I've been using it for over 10 years and have never run into a bug. It's amazing.
There's is nothing I dislike about Basecamp. It is as close to perfect as a platform can be.
Basecamp is our project manageemtn platform. I prefer Basecamp Classic.
Quick to create a project and add the required team members through invites without having too many people around. I love how I can schedule and set a reminder and sync my Google account Working in an advertising agency is exhausting, but a project management tool like Basecamp is beneficial with so many clients. I love how quickly I can share and notify the project updates out of my organization.
There are sometimes too many notifications flooding in my inbox, and after the due date, it daily reminds. But overall, I have no significant dislikes
The Basecamp app is one of the best ways to keep track of and update all projects we're working with. It allows us access through boards and a calendar view, which helps provide visibility for changes happening within our product and keeps employees informed about any updates or new information coming out related. We are relying heavily upon this tool because it enables efficient management over each team member's task list within these various types/projects they may have been assigned -you'll never miss out again if your company needs some fresh ideas or just wants better communication between teams members
Super easy to use and navigate. The API that we have integrated with has a lot of benefits that really help us manage our workloads across multiple teams. We've tried using other platforms such as Trello - which is good, but it has a very steep learning curve for the team and does require a lot of patience to get going
For the price, there are too few features that other competitors have. When a new feature is announced, it typically takes a long time for it actually to be implemented.
The first is project management and organization. We are using this to help increase productivity between our teams. The second is for client approval - Basecamp has really good feature to allow for client approval/comments
Basecamp a is fully featured application that allow the company to develop projects, assign task and share them in real time. It's helps to keep all communication in one central place. Customer support is excellent and they are available on major online platforms.
We have only experienced minor outages so far . No big issues reported and the one we have experienced the support team has been able to sort them.
Basecamp is flexible tool for team collaboration. Able to track and monitor tasks and manage multiple projects. Reliable support team and their payment plan is very flexible.
Multiple projects can be created and monitored using this application. Teams can easily collobarate on different projects very easily and aslo it offers seamless communication between team members and clients. Reports can be easily be analyzed and aslo they have a good support team.
They should add videos conferencing feature for effective communication.
Basecamp has been reliable in our projects management either simple or complex. We are able to customize it to fit in our projects requirements and aslo it's easy create and assign tasks.
Basecamp is a one stop shop for organizations, we can use basecamp for different project managments, chatting with our team members, add to do tasks and monitor the regular activities, check in s and check out etc
on Basecamp we cannot essentially add new team members to our existing chat threads
Basecamp provides all tools at the organizational level. It acts as task management, project management, tracking system and internal chatting and lean project creations
I love the flexibility that is offered within the software. I am able to easily toggle between projects and track the progress made.
There could be potential for a "docking option". It would be nice to set some things I am working on off to the side (but not out of view) while looking at other pages.
It solves several organizational issues and keeps various tasks streamlined. I also love the ability to interact with colleagues on projects and provide feedback.
Currently, I use Basecamp to plan out my monthly tasks and mark off the things I have completed. A live spreadsheet that several users may update in real time is also helpful. I like how the dashboard provide a summary of the data. The system is well-organized and user-friendly; you may filter and see information based on your search criteria.
Subtasks, time tracking, and global visibility across numerous projects are among the fundamental characteristics that are not present. Additional integrations are required to meet conventional project management criteria.
It enables me to keep track of the project's progress on a daily basis and categorize it into various sub-categories that aid in project organization at various stages.
Basecamp is a flexible program with a distinctive design. The ability to collaborate with colleagues in a particular project is a great feature. Team members can communicate in real time either on chat or post a message on board. It aslo offer the best pricing model out there
The application has so much to offer. It's has not disappointed us so far. No dislike.
Basecamp is very effective tool for project management. Their pricing is very good. Easy to collaborate on projects and aslo to share tasks. Aslo we are able to track the history of each project very well.