Bigin by Zoho CRM Reviews & Product Details

Web Forms very easy to make and integrate, and Pipeline workflow.

Price model. I think it is not enough affordable for African SMEs.

Easily track sales performances and keep an eye on what remains to be done.

Simple and easy to use. Can modify to suit your business. Not expensive

Doesn't integrate to all apps, like Zoho Sign

Captures sales pipeline and current engagement status for all team members centrally

The interface is clean, intuitive, and user-friendly, making it easy to navigate. It has a quick learning curve and you can have it up and running efficiently in no time. Zoho's attention to user experience here is commendable. A highlight of Bigin is its seamless integration with other Zoho apps and various third-party services. This integration means it can easily fit into an existing software ecosystem, providing centralized and effective control of various processes.

some challenges with email integration and no dedicated leady management page

Centralised approach, great integration options so as you grown your business its easy to add features and functions

One of the things I like most about Zoho Bigin is its focus on simplicity. The user interface is clean and easy to navigate, making it quick and straightforward to find the information I need. Another aspect that I appreciate is the ability to unify all aspects of the sales process in one place. From lead generation to opportunity tracking and contact management, the application provides a comprehensive and organized view of the entire sales cycle. This makes it easier for me to manage my customers' orders for my small business. Furthermore, the automation of repetitive tasks is a key advantage of Zoho Bigin. I can set up automatic reminders, email follow-ups, and notifications to ensure I don't miss any important opportunities. This functionality has saved me time and effort, allowing me to focus on more strategic and high-value activities for my business.

One of the main drawbacks is its lack of customization. Although the application is easy to use, it lacks flexibility in customizing fields and workflows. This can be a hindrance for companies that need to adapt the CRM to their specific processes. Additionally, the integration with other applications and services is also limited compared to other CRM options available in the market. This can be a disadvantage if your company relies on external tools to manage its business. The ability to integrate with other platforms in a more robust and comprehensive manner would be a welcomed improvement.

For my small business, the platform helps me store and organize all customer information, including contacts, opportunities, and orders. This helps prevent data scattering across different tools or systems, which in turn improves efficiency and accuracy in managing customer information.

For us as a new startup, Zoho Bigin is a great CRM service. It's easy to use with a nice-looking and clear interface. Even if you're not tech-savvy, you'll find it simple to manage your customer data here. Zoho Bigin's team did a great job making this tool and deserves a lot of credit. Highly recommend it!

Nothing, really! It's a very nice service and product. I compared this to other CRM services but the overview and easy to use GUI and interace made us stay with this solution.

We keep track of all our deals, customers, contacts and give is a very clear overview of everything. We also use the app for IOS and iPad and have no complaints.

The Zoho Bigin CRM application offers a robust set of tools for task and activity tracking, allowing me to stay organized and focused on my daily responsibilities. I can easily create and assign tasks to team members, set deadlines, and monitor progress. The system also provides reminders and notifications, ensuring that no important task or deadline is overlooked. This feature has greatly improved collaboration and accountability within my team.

Improve search functionality. We can not copy the phone number in the contact every time we have to edit the contact for copying the same and Can't integrate with the card scanner.

Efficient Contact Management: Managing contacts is at the core of any CRM application, and this software excels in this aspect.

Bigin by Zoho CRM is the best CRM software as far as I know because it offers many features such as pipeline management, multichannel communication & customer management and after having so many features it does not lag and work seamlessly.

There is nothing to dislike about Bigin by Zoho CRM as Bigin by Zoho CRM offers lots of good and useful features and a user-friendly user interface. There is no place to improve.

Bigin by Zoho CRM helps my team and organization in tracking customer pipeline and provides with a good level of funneling which helps me and my team in doing follow-ups with the customer and bringing business at the right time.

As a sales manager, I have been using Bigin by Zoho for quite some time now, and I must say that I am extremely satisfied with its performance. Bigin has been a game-changer for me when it comes to tracking sales opportunities and managing my recruiting pipeline.

There isn't anything really I don't like about Bigin.

One of the key features that I use regularly is the ability to set up custom workflows. This has been especially helpful in managing my recruiting pipeline, as I can set up stages for each candidate and move them through the process as they progress. This has made it easy for me to stay organized and on top of my recruiting efforts.

Bigin is deceptively powerful. It is the only CRM I've ever been able to get results with - all others I spent more time setting up, figuring out, customizing, and getting lost in the weeds with than actually using to get sales. Bigin is different - it has everything I need to track deals, automate lead follow-up, and communicate with prospects but is easy to get up and running quickly with.

One thing I wish were more streamlined with Bigin is tracking email communication with prospects. Depending on if an email was sent within Bigin or separately through Zoho Mail, etc it's not all streamlined and easy to track the customer communication. I have to choose separate views depending on where different emails were sent from. So I'm happy it does track all email communication but it's a little disjointed.

Bigin helps me automate lead follow-up and nurturing and closing sales - quickly, without getting caught up in 1,000 features I don't need and will never use.

Bigin has a very intuitive user-face. It is easy to set up and will enable our company to manage our sales, order fulfilment and customer service all from one place. Workflow functionality enables us to automate routine tasks, helping us to work efficiently.

Would ideally like 50 email templates, 50 workflow rules, 3 conditions and 5 actions as standard, But at least there is the option of buying extra email templates and workflow rules.

Ease of navaigation, streamlining all processes in one place; sales, order fulfilment and service tickets. Communications with customers.