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Bitrix24 CRM Software logo
Bitrix24
Your Business, Simplified
4.1

( 515 )

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Bitrix24 Reviews: 4.1/5 — Solid Choice

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
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Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Pipedrive?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 19, 2026
Bitrix24 CRM Software logo
515 Bitrix24 Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Sep 28, 2019
 Source
Overall Rating:
5.0
Richard W. avatar
Richard W.
Marketing Staff
Share
"Bitrix24 is the ideal platform to organize work blocks"
What do you like best about Bitrix24?

Bitrix24 is a wonderful platform for any user who wants to use it. It is a tool that provides the opportunity that allows me to organize my work movements, assigning work to each of my workers according to their level of professionalism and experience. It also has other beneficial tools for work such as communication channels, chats, conversational groups, calendars, among others. Bitrix24 is the perfect tool to help improve sales levels in a company, exposing the professional profile of each job

What do you dislike about Bitrix24?

Among the things I do not like about Bitrix24 is the fact that despite being a very complete platform, it may become somewhat cumbersome for someone new using it, that is, it has a good interface but somewhat complicated at first, and even finding a Error is sometimes a tedious process if you are not a professional in the middle. Also, I have noticed that if the company is looking for a CRM with power, this is not the appropriate application

What problems is Bitrix24 solving and how is that benefiting you?

Thanks to Bitrix24 I have been able to have more organization and productivity in my work in the company, that is, with this application I manage activities quickly, I can connect through chat and communicate with any client or colleague to discuss work issues, as it also allows me , sharing different project design, advertising, images, audios and even the fact of conducting videoconferences is useful. Bitrix24 is really a complete platform and is useful for everything. The best of all is that all the activities already exposed can be done from anywhere thanks to the wonderful mobile application that has

Small Business (50 or fewer emp.)
Sep 26, 2019
 Source
Overall Rating:
5.0
CB
Catherine B.
Founder And Ceo
Share
"Feature-Rich Project Management Tool"
What do you like best about Bitrix24?

The free version of Bitrix24 has all of the features I need to manage my software development projects and my remote team.

What do you dislike about Bitrix24?

There is a bit of a learning curve because Bitrix24 does so much. I initially had to dig around a bit to figure out how to manage hours on tasks. And I have accidentally closed out tasks that weren't finished a couple times.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 allows me to keep all project communications in one place. All tasks along with their requirements and subsequent clarifications are managed in Bitrix24. I use the Kanban board for a quick visual overview of where tasks are in the queue. I also rely heavily on the chat feature as a direct line of communication with my remote team. Since there is an app as well, I'm literally always connected to my team and can respond to their questions from anywhere—this is important because they are in a different time zone.

Small Business (50 or fewer emp.)
Sep 24, 2019
 Source
Overall Rating:
5.0
JP
Joe P.
Director Of Advertising
Share
"Great way to Internally discuss matters with employees"
What do you like best about Bitrix24?

Does not cost anything and is a great replacement for anyone using AIM. We use this to communicate with coworkers instead of having to call or walk over to their office. It is also great for offices in multiple cities.

What do you dislike about Bitrix24?

*Sometimes the notification is delayed and you do not realize you have a message. This can lead to confusion if a person asks about an urgent matter and you still are waiting for the info. *Sometimes when you upload a file it asks you to sign in and download it from the server instead of being able to grab it instantly from the messenger window. A little tedious in my opinion of this is suppose to be a quick way to speak to others in the organization.

What problems is Bitrix24 solving and how is that benefiting you?

Internal company communication. After doing a lot of research when AOL closed the AIM tool, we decided on this. Our company has to keep in mind cost so we do not have the luxury of spending $200+ just to speak to fellow employees. This accomplished that.

Enterprise (> 1000 emp.)
Sep 18, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
" Excellent, it helps a lot and we save time thanks to bitrix24"
What do you like best about Bitrix24?

It has a real-time support through the mass communication channels currently used, such as mobile messaging, social networks, email and live chats, work planning is very good to achieve a better organization of tasks, access to the source code and additional tools such as the learning assistance service and the integration and customization options. You can also appreciate having different real-time assistance tools that keep your customers happy to continue consuming your products.

What do you dislike about Bitrix24?

The cost of obtaining the product, since it is a bit high for an individual customer, it is difficult to obtain the product, the organization system can be a bit confusing, and its alert system when not activated can make it difficult and slow down the fulfillment of our work.

What problems is Bitrix24 solving and how is that benefiting you?

We only think about solving after-sales services and customer service, to form personalized websites, to have a better and more outstanding call and email log, that's why we use Bitrix24, this powerful software allows us to maintain interest in our current customers and futures, Organize and manage projects, among other things very important to us as customers, consumers and service providers.

Mid Market (51-1000 emp.)
Sep 15, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"An excellent tool to track productivity, issues and collaboration."
What do you like best about Bitrix24?

The tool takes care of our company's productivity, time management, issue tracking and request needs in a very comprehensive way. It has a function for almost everyone.

What do you dislike about Bitrix24?

The desktop tool could be better and work more hand in hand with the online tool.

What problems is Bitrix24 solving and how is that benefiting you?

The issue tracking and collaboration features are very smartly designed and makes task allotment and delegation easier.

Enterprise (> 1000 emp.)
Sep 08, 2019
 Source
Overall Rating:
5.0
Jhoanna G. avatar
Jhoanna G.
Analista De Soporte Para Ti
Share
"Producto "MULTIFUNCIONAL" con características avanzadas y bien desarrolladas para trabajar en equipo"
What do you like best about Bitrix24?

Esta herramienta me gusta porque proporciona muchisima facilidad para compartir informacion y una eficaz comunicacion muy comoda y en tiempo real entre los miembros de nuestro equipo a nivel nacional e internacional ,también proporciona comunicación de audio y video que también es útil cuando nos comunicamos con los gerentes senior para obtener una mejor comprensión y resolver varios problemas tecnicos o de cualquier indole que se presenten, también es muy útil en varias actualizaciones pequeñas y grandes. En resumen Bitrix24 ha reducido los diversos trabajos dentro de nuestra organización no se tiene que esperar el correo electrónico para el trabajo puede hacer ping a un integrante en particular y realizar su trabajo a través del sistema.

What do you dislike about Bitrix24?

Lo que me disgusta es que no permite muchas configuraciones a medida: lo que ves es lo que obtienes, y me gustaria que ofreciera un calendario de capacitación con gestión de inscripción y por ultimo, las funciones adicionales requieren ciertos recursos, pero no se utilizan.

What problems is Bitrix24 solving and how is that benefiting you?

Los problemas que se resuelven a diario con el buen uso de esta herramienta es poder gestionar eficazmente las tareas asignadas a mis colegas a nivel nacional e internacional y hacer un buen seguimiento de los progresos y actualizaciones de cualquier proyecto, siempre se pueden asignar tareas a cualquier empleado muy rápidamente y estar al tanto de todo lo que sucede en tiempo real,lo que mejora el rendimiento de la empresa sustancialmente.

Small Business (50 or fewer emp.)
Sep 07, 2019
 Source
Overall Rating:
5.0
Alexandro V. avatar
Alexandro V.
Gerente General
Share
"Bitrix24, allows you to organize my processes and sort my projects"
What do you like best about Bitrix24?

Bitrix24, allows you to locate employees and assign tasks in an orderly and efficient way. It has real-time tracking, chat, calendars, work groups and much more. In addition, Bitrix24 has a system to manage my contacts, which allows me to associate and interact with customers, suppliers, agents and other contacts.

What do you dislike about Bitrix24?

The use of the software is a bit complex, sometimes it takes time to synchronize the information, and I don't like its mobile version much, I prefer the web version. Of rest, I think this software is excellent.

What problems is Bitrix24 solving and how is that benefiting you?

Through Bitrix24 I can monitor the tasks of my employees, in addition it also allows audio and video conferences that improve the way of communication of our business. Our customers give us feedback through this software, this has helped us improve our services to provide quality to our customers. Bitrix24 is a great tool to boost my company

Enterprise (> 1000 emp.)
Sep 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Bitrix24 My opinion"
What do you like best about Bitrix24?

It is a great tool to communicate with our colleagues and the truth is that the great variety of options they have are excellent, since with it you can assign tasks and you can carry out a schedule of activities that helps us to be very efficient and to be able to carry out all the activities in the estimated time, plus it always notifies us when an activity has been completed. Excellent program for the company.

What do you dislike about Bitrix24?

It is a very good application, the detail is that for new people it can be overwhelming since the great amount of options that it has can be confusing for them, and also the configurations are not very flexible, so it can feel that sometimes the application is not adapts to needs so easily. But excellent rest.

What problems is Bitrix24 solving and how is that benefiting you?

Well it has helped us with many things, we can schedule, tasks, contact customers, make video conferences, make file differential, share files, and also design projects, the only issue is their learning difficulty. It is very complete program.

Enterprise (> 1000 emp.)
Sep 02, 2019
 Source
Overall Rating:
5.0
Sofia S. avatar
Sofia S.
Analista De Programacion Y Soporte Ti
Share
"The complete social intranet and at the same time a great platform to improve the workflow."
What do you like best about Bitrix24?

What I like about Bitrix24 is that it is not just a chat and communication platform, it carries out many activities so that we can communicate with colleagues in the best way, which helps to perform our work activities correctly on time and according to the schedule, The user interface is very attractive and the update has several options to upload You can upload any particular file for the selected users, The task assignment bar also has several options keeps track of your task activities and keeps updates on the The assignor can close the task by clicking on the task completion button, therefore, the task assignor will be automatically notified that the task has been completed. For all of the above and even more so, this tool is the FAVORITE in My company above any other of its kind for everyday use.

What do you dislike about Bitrix24?

What really displeases me is not much simply that sometimes, the user interface is too complex in some parts of the system, it would be great to have the opportunity to simplify some of them (self-configuration) and finally I think that the presence of too many tools can Be overwhelming at first.

What problems is Bitrix24 solving and how is that benefiting you?

In our company this fantastic tool has been used for a long time for general purpose and work-related communication, all employees of the company (including me) get the login details for the same Bitrix24 helps us for communication among employees related to work consultations, business meetings, schedules, assignment of tasks, file sharing, document sharing, image sharing, among others. Connects to all company employees present in different geographical locations all On a platform, I can say that every work day starts with bitrix24 and ends with bitrix24.

Mid Market (51-1000 emp.)
Aug 28, 2019
 Source
Overall Rating:
5.0
cristina o. avatar
Cristina O.
Ingeniero
Share
"Gran aplicación que combina muchas funciones útiles."
What do you like best about Bitrix24?

Bitrix 24 Es una aplicación posee una interfaz amigable parecida a una red social pero que provee un ambiente seguro el cual me permite comunicarse con los clientes a través de las redes sociales, integrando canales como Facebook y Twitter en la aplicación. También incluye un sistema de gestión de contactos, que me permite gestionar e interactuar con los clientes potenciales y existentes, proveedores, agentes y otros contactos. Con esta maravillosa aplicación puedo crear campañas de marketing por mail, distribuir automáticamente prospectos, crear trabajo de flujos personalizados y hacer mucho más. Es muy fácil de utilizar me brinda comodidad a la hora de compartir un archivo y cuenta con servicios de almacenamiento para proteger en documentos y trabajo en la intranet.

What do you dislike about Bitrix24?

Esta aplicación cumple todas mis expectativas no puedo quejarme pero si el único detalle negativo que he notado es que si las empresas necesitan un CRM poderoso, deben buscar cualquier otro software.

What problems is Bitrix24 solving and how is that benefiting you?

Con Bitrix24 gestiono tareas, conecto con otros usuarios por medio de las redes sociales, creo galerías de fotos, diseño proyectos, realizo videoconferencias, comparto archivos de manera instantánea y puedo dar seguimiento de tiempos, todo en una sola interfaz social. Utilizo Bitrix24 en la oficina, o en cualquier lugar que quiero con la aplicación móvil.