Bitrix24 Reviews: 4.1/5 — Solid Choice
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Bitrix24 Pros and Cons
- Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.
- Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.
Compare Bitrix24 with other popular tools in the same category.
Bitrix24 is a program that allows us to visualize pending tasks and commitments made with our customers. This is because it has automation services that allow you to send e-mails that contain relevant information to specific people based on their activities and location. It makes it extremely easy to check the activities developed by programmers to determine whether a programmer is performing assigned tasks.
The price is a bit higher when it comes to buying a plan or updating your account, it is expensive to keep. In addition to the above, I don't like the fact that your organization's system is a bit difficult to monitor and alert, because sometimes the lack of activation makes us time-consuming to manually monitor our work.
I like Bitrix24 very much because I can manage the development team in this situation, while maintaining control and monitoring of the tasks assigned to the project team. They also chat to inform the group, maintain contact management and many other features.
Bitrix24 is a good project management platform, maintains communication with employees and customers correctly, and fully tracks all tasks and operations, is an excellent option to communicate with users or with some specific, the Free version is very good for small businesses, and the search engine fulfills its function.
They must implement new functions, optimize their interface to be a little faster and not so slow, the animations are good but very extravagant I think they exaggerate a bit, I would like it to be more basic and simple.
It has been helpful to manage the projects and keep track of everything, it works correctly and I hope it stays that way.
The best option to manage projects, Bitrix24 gives us many commercial solutions in the cloud, its interface is nice and stable, it is very complete, its registration is free and, of course, there are paid options, it does not offer many functions such as tracking employees, customer interaction, task observation, can actually keep track of everything is impressive.
At the beginning, Bitrix24 is somewhat confusing and complicated, but after learning everything is simpler, but I have seen that the lack of some functions and details sometimes becomes slow and difficult to navigate.
It has been very good, it helps to keep track of all tasks and project management, it helps keep communication with customers completely.
I like being able to track deals in a pipeline with the Kanban-style view. I am able to get a birds' eye view of the deals I have in play and how much money is in my pipeline. I like how I am able to customize the deals and the pipeline to fit my needs. Although it's an unnecessary feature, I like the custom backgrounds. I especially appreciate being able to use the freemium model without having to upgrade.
I dislike the integration with other calendaring apps and the task management features. I don't necessarily like the intranet communication features either.
I am solving the problem of being able to quickly understand how important it is to close each deal based on its value.
I really like that I can monitor and control the activities, I can also be aware of my clients in a very effective way, also it allows me a very good communication and manage the schedules of the employees, it is a very useful tool
I think it has a slightly high price for small businesses and its interface can be further improved. Finally, the notification system is somewhat repetitive and sometimes annoying.
Thanks to Bitrix24 I have been able to improve the performance of my business, I can assign tasks to my employees very quickly and be aware of everything that happens in real time
The work interface in this platform is pleasantly fluid and draws attention to the good design that makes it easier to perform the corresponding operations, work planning and communication is pleasantly supported and has a good support service in different media, the calendar helps to maintain an order of work without delay or mixture with which to confuse the tasks between team personnel who have the ability to perform the same task.
The functions that go hand in hand to customize or adapt to the tastes of each user should be more developed, retains a learning difficulty to master this platform if it is first manipulating this kind of tools, at prices for users is a little expensive to acquire the service.
The main solution to which this platform opened the window was the path to follow to make an individual data management for customers after contacting first, with this the database provides us with more focused information on the interests of customers, different and thus communicate appropriately providing services, products and solutions for each different, making the automatic workflow efficiently easier to carry.
This very complete tool can take control of sales, manage tasks and projects and for collaboration of the working group.
The web is good, but the app leaves a lot to be desired, it limits me a lot and I can not work on it, I need my pc always with me and it is uncomfortable. I hope they improve it
If you are an entrepreneur and want to have everything under control, look no further and try Bitrix 24.
Easy set up and onboarding, I really enjoy that. It has a large online based community which works well with my company. I like how I don't need to use MS office with it. and that there is an app.
I find it highly expensive, which makes it difficult for me to not view other alternatives. I also find it difficult to ask for tech support. It's not always easy to understand and comprehend its available options. Sometimes tricky to use.
No problems. Great benefits overall.
This software allows us to easily manage our operations and coordinate efficiently the daily tasks of our company, is making a real and timely change on the handling of tasks, has an excellent calendar and a complete email service, chat and video call among others that are important for the daily operation of the company. It is an optimal product that organizes the work flows that allows us to advance without mishap the specific activities of the company
One of the disadvantages of this product or software is that it has very simple features, should be deepened and thus give a better service to the user, these features are very limited should do some software update, another disadvantage is that when connected by means of mobile equipment placed with low performance should optimize more that platform
Our recommendation would be to optimize more software by doing an update to improve the flow in the handling, have improved the interface my congratulations, it is only to tell them to try to incorporate more features to have more complete this platform
We used bitrix few years ago when my son and I before starting our startup company.
Crash on browsers when there is a huge data at the account platform
better insights of our CRM and Team collaboration
The task management and the interface is excellent. The software runs smooth and is easy to learn. I also like their cell phone app.
Sometimes there are errors that come up when you try to upload files.
Use it to manage a company with 10+ individuals working all across Canada on similar projects.
The possibility of having control of the project, crn, calendar, tasks in a single platform, and that everything is centralized in the cloud is not necessary to install anything. You can share the work with other colleagues in the office
The project management part is basic, it does not have budgets report of business intelligences, projections in relation to deviations
It is functional for small and non-complex projects, where you do not have many activities or tasks to control, and you need to share the information with other people.
I like that this is a free product and it's easy to use for an entire team.
I think it could be more user friendly and it takes a while to get used to it.
Project management is the main use of Bitrix24.
Bitrix24 allows me to assign tasks to myself and my staff for completion. I can monitor due dates for all and the visual tracker makes it easy for us to keep up with pending tasks.
It's powerful but almost too powerful sometimes. There are many advanced features that we have to tweak to get assigned tasks to show up as we wish.
Bitrix24 has given us a single place to keep all of our one time and recurring tasks and has improved productivity during periods of turnover.
The user friendly system and time tracking makes it simple to keep track of everything.
A lot to it but too much for a small company to handle.
CRM solution, time tracking.
It’s free. And it’s easy to set up to where you want it. Yes there’s some glitches but you’re able to contact support and they’ll walk you through
The desktop version is confusing and it glitches but support will assist you.
Workflow and deadlines. It helps and reminds you. I really like it.
I like how Bitrix 24 allows you to ask your co-workers for help. You can discuss plans and projects, and your co-workers can comment on what you post. I think it is a great program that allows everyone to get involved. Also, its a great way to allow help for those who have questions or would like feedback on what they are working on. I think Bitrix 24 allows communication in the office run smoothly and effectively.
I think Bitrix 24 might be a little overwhelming at first. I think once the business learns how to operate Bitrix 24, it is effective. However, there is training involved which is time consuming.
I think Bitrix 24 is solving task related problems. You can now keep track of tasks and projects, and know what is going on in the workflow. I think when a business is effectively working together and accomplishing tasks, then the business is growing and achieving. Also, Bitrix 24 allows you to plan meetings, even on your mobile device! This solves problems such as, not knowing when or where a meeting is taking place. Communication is key in running a business and Bitrix 24 allows this to run properly!
Compared to most other similar applications, this offers an extensive array of feature sets and abilities. The fact that this will integrate with VOIP services is wonderful, but getting the software to integrate will take considerable amount of time and cost.
The customer support is lacking at best. The company is based in Russia, and your "chat sessions" will be mostly comprised of them referring you to a link, which won't answer your question. There have been times where the system proved unreliable or just lost tasks altogether, which is NOT an option that we are willing to accept on any level with any software. We were told we need to hire a software support company that will make these changes for us, but this is neither something that Birtrix does directly and normally is comprised of another company based out of the U.S., which adds to the language barrier.
Making sure that our workflow processes don't fall through the cracks for our customers. We are able to quickly identify areas where job processes are bottle necking and help us create internal checks and balances to address those slow-downs in our business to better the experience with our customers.
I like best about Bitrix are the features it has. I like the fact that you can share your tasks, and how great the collaboration is.
I don't like hows there so many features to learn, it's kinda overwhelming sometimes. Also I wish the reminders were better. Like the notifications.
It's more convenience when it comes to communication. It's makes things a whole lot easier when you can everything all at once on one software. It's really great.
Bitrix24 is mostly very intuitive. Even without using all the options it's quite easy to set up tasks lists and calendars. It has options for adding subtasks and dependencies.
So far I have not found anything I dislike.
I am trying to visualize tasks and to-do of a project in an efficient way.
Ease of communication and easy access to files stored in the system.
Sometimes banners appear in the middle of the screen to show new features or remind of something. That can be annoying.
Communicating with coworkers, storing files
What I like the most is the opportunity it offers to share professional, cultural and personal content with work fellows. Periodical updates related to what is happening in the company. Properly use of this tool will improve your daily tasks for yourself and and your work team.
People that use this tool as a social media network to share useless information.
Communication related events or awards related with our work, security news updates and why not, some events.
Easy to use, to share contact info and the fact that anyone can access information (if has access) which previous employee has posted
It's paid. Sometimes when you need to update a lot of similar files like contacts, we need to do each one manually.
Easy sharing of contacts and meeting notes settings
1. Comfortable UX. 2. Gantt Chart. 3. Auto clear text formatting.
1. Open task in the same window. 2. Problem's with notification - Shows you already viewed notifications in the stream
Communication between different parts of developers.
Lots of features and modules that can be switch on or off. Unbeatable pricing.
Confuse navigation. Average user experience. Should allow more configuration.
Replacing a share point intranet.
The fact that the whole workplace is connected through the same platform and files can be shared at the same time on the cloud.
It has too many tabs to work on, needs to be cleaner and easier to use to really take advantage of all of the features.
The chain of command communication throughout the workplace, tasks can be set to particular people and see the actual process in real time.
organised stuffs and easy to use. can be used by new people
It can be improvised with a tutorial videos.
easy to manage few people
The CRM features are what I like most in Bitrix24. It allows me to create profiles
free option does not allow you to share content without the individual being an "employee" of the company
project collaboration and management with multiple users
Bitrix24 is a CRM, it is specialized for that specific function. I liked the speed and fluidity that is achieved within the system. It is the only canned CRM that I have used, others were developed by companies.
I found it difficult to configure. I tried to link the different spreadsheets and in most cases I couldn't. Customization is hard to do, for a user with no previous Bitrix24 experience, it creates a bad experience that can be frustrating.
Mainly the CRM organization, the relationship with clients and the status of each lead. My team managed to organize their processes, which increased the performance of the work team
Probably most of all I liked a good with great features as a CRM. It is convenient to use and easy to integrate.
The Tech support team is not at all good at response
This helps in collaboration and managing the project's sprints with our teams.