Bitrix24 Reviews: 4.1/5 — Solid Choice
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Bitrix24 Pros and Cons
- Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.
- Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.
Compare Bitrix24 with other popular tools in the same category.
Bitrix 24 enables my team to collaborate better on projects by allowing everyone to see all phases of the project as it progresses, and enables every aspect of the project to be looked at, modified, and shared again. It’s a continuous work in progress.q
Bitrix 24 is too bulky, and that’s one of the main drawbacks for my team
We are preventing ourself from duplicating steps by using Bitrix 24. Time is money, so time is valuable.
Bitrix24 is completely free and that's the main reason I like it. It's cool all the features it has like cloud document management, online chat, calling, calendar and more. The user interface has a modern look and is highly customizable. In addition, it is possible to obtain a personalized URL for your company.
There is no downside to using Bitrix24. My colleagues and I are really satisfied with this platform. It has allowed us to manage documentation of our projects in the cloud, as well as we have used it as a messaging application.
Bitrix24 has provided different benefits to my company, such as: - We have easily collaborated in the development of documentation for our apps, such as version control and simultaneous editing. - We can communicate through your online chat and share files. - It does not generate any cost since it is totally free.
This software gives different directions for different Jobs and recruit things notably and easily with limited free edition. It collaborates with all workers working on specific projects and gives confidence to them by chatting and sharing information about upcoming events. Campaigns of all sorts with advertising and marketing along with promotion can be done by its help. It gives pipeline for gaining awareness regarding project assigning and gives a push for goal achievement. Reports regarding the activities is also gathered with tracing the journey of every team member.
Bitrix24 decreases the efficiency of work as it doesn't tracks the ultimate question whether a person is far or close to actual goal. Bug appears when person tries to log in and disrupts the pace of working speed. The user experience is difficult to get and not very appealing. Sometimes the messages doesn't show and creates problem.
This tool is becoming good with improving skills and experience of consumer by help of giving access to mobile view. Tracking the time required for project is also done and schedule also available. For trading that mostly occurs on internet, it benefits with tools for constructing a whole new and modern day version of office.
Bitrix24 has a variety of features that perform very well during the making of a project. The existence of different tools for tasks is highly beneficial, and it provides everything in just one platform. Setting up the program to start working was really easy, and I was able to invite all my teammates right away. The functionality of the software was simply wonderful, and it functions in an understandable way that allows me to make use of all the tools without being confused on how each one of them work. The collaboration is better than ever and we can access to CRM reports any time we want, collect data and plan in daily, weekly and monthly levels. Because this program is good for communication, I have found it easy to just create a group with all participants from a project to easily communicate and share files, and since it’s cloud-based, I don’t have to worry about data being lost.
I don’t think I have any dislikes towards Bitrix24.
I love how it’s easy to follow its structure and just start working without having to learn a lot of stuff prior; it requires little training and it’s just in general a software that is user-friendly. As in benefits, I would say Bitrix24 has become one of my most used softwares, because I can find everything in just one place and I can communicate with everyone and receive a reply right away. It's not only good for task creation, monitoring, reporting and management, but also for CRM, and I love how everything is so well integrated that it doesn’t feel like the interface is too clogged up, which is again very user-friendly and makes it easy to do the work and access contacts.
This tool has been listed as the most powerful CRM software in the market because it has the ability to better manage and organise the sales management and marketing automation projects management. It always track our sales and marketing products to deliver all the products and services accordingly a customer requirements and interests. Through this sales and marketing contact management software, we are also able to store the sales products and its reporting that we can easily track. The unlimited sales opportunities are better provided by this marketing software. It is so easy for us to customize the sales pipeline which enhanced our sales quality in all over the world.
The main problem is that it does not have the ability to create the best linkage between sales and the tracking of the products. It also have some limited activities when it comes to work as a team as if gets continuously difficult for us to implement it at larger scale. The other drawback is that this CRM cannot schedule or automate the sales and marketing recurring tasks. Although, it is the absolute best sales tool in the market.
We can manage the different contracts with unlimited sales pipeline along with tracking and monitoring all the sales processes which reduces a wholesome burden from our sellers team enabling a better flow of our sales. Now, we can better organise the sales and marketing performance and can also easily optimize our sales operations. I recommend this CRM software because this CRM is best for tracking, reporting and delivering a fine range of project management. We have achieved our marketing and CRM goals as a team and as an organization using this tool. It has enabled us to achieve max proficiency in our working procedures.
Bitrix24 is an internet collaboration platform that serves each tiny work teams and enormous businesses and provides its users with instant electronic communication, video calls, cluster task management, file sharing and uploading, period document written material. The one factor is that Bitrix24 is a reliable document management suites which justly focus their options on tasks that are usually performed on workplace documents, like browser written material. We are able to simply highlight parts of a document and apply comments. It is the most effective emails hunter and is ideal for comparatively tiny personalized selling campaigns. I favor the actual fact that you simply are notified once somebody opens associate email that you simply have sent. Many times each day the phone can ring simply to alert and supports the decision that will increase the possibilities of the proper outcome.
Bitrix24 don't really permit to support differentiate processes and agreements with customers. There's no simple thanks to manage totally different comes at constant time, therefore the code lacks strength during this side. In truth the management of individual comes from performance and it's quite wonderful however the matter arises once you need to handle multiple ones directly.
Bitrix24 are one amongst the most effective management solutions and it's particularly style for artistic businesses corporations. I favor to use this tool as a result of simple sharing the big files, images, videos and alternative necessary documents. Bitrix24 permits users to simply see the updates and investigate the communication of others with a possible outcome and it offers the simplest way to send mass emails. Bitrix24 is sort of versatile and customizable once it involves configuring comes, tasks, assignment and goals. It’s associated array of visual tool like work flow charts, calendars and boards that permit users to urge a fast look at current activities and future deadlines.
Lo que mas me a llamado la atencion de esta pagina web es la facilidad de uso que tiene para todo tipo de usuario, y esta me gusta porque trata de poder tener una buena comunicacion con lo que es la empresa y todos los trabajadores de la misma y asi lograr tener una comunicacion muy fluida y asi poder llevar a cabo un gran desenpeño en el area laboral, tambien nos permite hacer videoconferencias y reuniones por medio de un chat bastante interactivo en el que nos podemos expresar perfectamente con cualquier persona que deseemos conectarnos y a cualquier hora
Lo que no me gusta de esta pagina web es que su plataforma no nos ofrece gestionar la empresa de manera exponencial, y creo que es una herramienta que necesitamos con bastante urgencia todos los consumidores de Bitrix24, todo esto con el fin de poder usar solo esta pagina web a la hora de administrar con totalidad mi empresa de manera que pueda hacerlo por medio del internet y con cualquier dispositivo que tenga a mi alcanze, asi que si agregan esta occion estaria muy contento de gestionar todo lo que se refiere a mi empresa por este medio que es bitrix24
me a ayudado a la hora de asistir de manera uniforme a reuniones que son de gran importancia en la empresa, ya sea de manera de videoconferencia o bien sea por el chat tan interactivo que tenemos disponible en esta pagina web, tambien me ayuda con el problema tan frecuente que tengo al tratar de comunicarme con mis compañeros para aclarar cualquier asunto que tengamos pendiente, y gracias a eso me e beneficiado de esta maravillosa pagina web que es bitrix24,
This CRM is best I am using currently for lead management
Lots of configuration in this CRM become annoying for me.
This is quit help to maintain leads record at each stage of lead generation.
You can use the self-hosted version of Bitrix24 to run on your server. You get full control over data, source code access, and additional tools, such as helpdesk and e-learning, as well as integration and customization options.
What I ..... What I dislike bitrix is there are too many option its hard to familiarize .... The support they provide when I couldn't seem to figure this program out.
Bitrix24 benefits; Overview of Bitrix24 features; What Problems Will Bitrix24 Solve? ... It also has a mobile solution that works on your smartphone or tablet whether it's Android ... In paid plans, you do not have to pay for a separate user but for .... We realize that when you make a decision to buy Collaboration ...
1) Ability to attach phone numbers 2) Excellent support 3) Very extensible and easy to customize
Nothing really, but if I had to pick 1, I would say add more features to your free version, to get more customers from free to paid version. The free version to me is not at all useful.
1) Team collaboration 2) Time tracking 3) Task templates
Its a good option to taack your project, work assignment, employees, lead, crm and communication.
We would not found anything yet that would be dislike.
We have assign clinents into separate project and assign employees to particular project and add task with deadlines, its improve efficiency.
What I love the most about this incredible software is their platform, pretty and well organized, is very intuitive and costumer support is amazing, we started with the free plan which includes all the essential tool and features, online storage and collaboration tools, with this platform we can manage our project, stasks, messages, files, that's why I say is a very complete tool for managing projects, we can even manage the time we have spend on every task, so everyone in our team can keep track of tasks, the software i available for different devices and language support, fits for small business, large enterprises and medium business, love their live support
The mobile application some times gets too slow and takes to long to open it, sharing documents some time is not as useful as I wish, it takes some time to prioritize our tasks and sub tasks, the free version attaches a Bitrix24 reference on every email, I do not like their notifications system we constantly see the same notifications every time we log in, the cost of the premium plans are a bit too expensive to maintain
We have found on bitrix24 a perfect and very complete tool to track the work we are doing, we can manage our projects, our tasks, and even our time, making our team more productive and efficient, thanks to the due date organization we are able to set our priorities and categorize our tasks, we have everything in one place super flexible
Bitrix24 es un conjunto de herramientas para la colaboración social, la comunicación integral y la planificación estratégica empresarial basada en la web que proporciona una alternativa de intranet / extranet corporativa, así como funciones como una poderosa red social empresarial. El área de trabajo simplifica el sistema y puede acceder a cualquier tarea con un solo clic, desde la comunicación interna hasta las campañas de telemercadeo, la gestión de contactos y el almacenamiento de archivos, todo desde una sóla aplicación.
Tiene tantos componentes en un sólo lugar que puede ser intimidante al principio.
Las características integradas hacen de Bitrix24 la herramienta ideal para impulsar el rendimiento, la moral y la comprensión del equipo de trabajo de los valores y prioridades de la empresa con un administrador del sitio y un sistema integrado de gestión de recursos. Con Bitrix, puede hablar y realizar videoconferencias, realizar llamadas utilizando la tecnología de su centro de llamadas, intercambiar y administrar archivos, administrar y administrar negocios, crear, administrar y rastrear sus proyectos, delegar y administrar las tareas de sus empleados y mantener sus negocios disponibles a través del cliente y servidor de ventas.
I like the deal kanban, where I can process my deals as a web designer.
Could perhaps be a little more user friendly in some aspects.
Tracking my incoming deals. I'm able to see projects through from proposal to completion.
One of the only crm mobile application.Easy to use.
It has few options and not enough notifications.
I know can follow my leads from my phone.
It's a program that has many options that help facilitate work within the company, has many functions that are very useful for most companies, within this application you can get tools to improve collaboration between employees, this application is seen more benefits when used as a team. It has the ability to manage tasks and project in a very organized manner. What I like most about this application is that everything does from a single place and from a comfortable interface and easy to understand for any user.
This program despite offering a free service, this is very limited, almost forced to pay for it if you really want to use, nor is a tool made for small projects because it will not be profitable.
This program within the company has allowed to improve the organization of much of the daily activities, as well as to improve the collaboration between employees, this application allows us to take the projects and tasks in order, making the work that is done daily is more efficient and worth more, are also used some of their marketing options. The use of this program to keep employees collaborating is perfect and with the ability to communicate within the site facilitates the whole process.
Bitrix24 is the best customizable tool and allows us to organize and follow up with our customers and partners in a very effective way this incredible tool certainly fulfills what it promises we can also sales reports create message templates is amazing and has a mobile solution that It works on your smartphone or tablet whether Android, iPhone or iPad.
Bitrix24 is a very complete and easy-to-use tool. I have nothing to dislike it.
Thanks to this incredible platform, my work is more efficient since we can have a daily agenda planning events and the complete set of tools is hosted by the cloud, we can search to store documents and other files, we can also send individual or group emails to our clients We can track the tasks to give a better progress to our projects if doubt is the best
I started using Bitrix24 in January 2017. I was newly appointed as Sales Manager and the CRM they were using lacked critical functions. I needed a CRM that I could implement myself, but rich in functionalities and affordable. In March I was operational. Over the next 2 years I was envied by other managers for the way my team used the reporting capabilities.
The mobile app was limited in functionalities
Fast implementation. Excellent adoption. Best value for money.
I liked the way it handles email marketing and leads, also the newer version restricted emails to paid customers, the new ecommerce stores feature is a welcome addition, although it takes too much time to implement it, and is limited to templates, no customization. The interface is clean and easy to navigate.
The fact the free versions no longer are able to send email marketing campaigns. I was trying to upload products to the new stores, and I wasn't able to use my own html, no way to see underlying html code. If you see my screenshot you will notice, I tried to upload simple html tags and the interface just showed plain text.
I use it as an alternative CRM now, and I am also exploiting it’s new stores capabilities. It's easy to upload large contact databases, like my LinkedIn over 21,000 contacts. In the past I was using it to replace the aging SugarCRM, but now I am just testing its new features, as I am not able to send email campaigns as a free user anymore.
Allows colleagues to socialize between each other about work related or sometimes personal related things
Sometimes the mobile version doesn't work properly, and sometimes connection in the chat function drops
If I need to talk to a colleague to help me with an issue, it's easy to do it through bitrix
Bitrix24 is a wonderful platform for any user who wants to use it. It is a tool that provides the opportunity that allows me to organize my work movements, assigning work to each of my workers according to their level of professionalism and experience. It also has other beneficial tools for work such as communication channels, chats, conversational groups, calendars, among others. Bitrix24 is the perfect tool to help improve sales levels in a company, exposing the professional profile of each job
Among the things I do not like about Bitrix24 is the fact that despite being a very complete platform, it may become somewhat cumbersome for someone new using it, that is, it has a good interface but somewhat complicated at first, and even finding a Error is sometimes a tedious process if you are not a professional in the middle. Also, I have noticed that if the company is looking for a CRM with power, this is not the appropriate application
Thanks to Bitrix24 I have been able to have more organization and productivity in my work in the company, that is, with this application I manage activities quickly, I can connect through chat and communicate with any client or colleague to discuss work issues, as it also allows me , sharing different project design, advertising, images, audios and even the fact of conducting videoconferences is useful. Bitrix24 is really a complete platform and is useful for everything. The best of all is that all the activities already exposed can be done from anywhere thanks to the wonderful mobile application that has
The free version of Bitrix24 has all of the features I need to manage my software development projects and my remote team.
There is a bit of a learning curve because Bitrix24 does so much. I initially had to dig around a bit to figure out how to manage hours on tasks. And I have accidentally closed out tasks that weren't finished a couple times.
Bitrix24 allows me to keep all project communications in one place. All tasks along with their requirements and subsequent clarifications are managed in Bitrix24. I use the Kanban board for a quick visual overview of where tasks are in the queue. I also rely heavily on the chat feature as a direct line of communication with my remote team. Since there is an app as well, I'm literally always connected to my team and can respond to their questions from anywhere—this is important because they are in a different time zone.
Does not cost anything and is a great replacement for anyone using AIM. We use this to communicate with coworkers instead of having to call or walk over to their office. It is also great for offices in multiple cities.
*Sometimes the notification is delayed and you do not realize you have a message. This can lead to confusion if a person asks about an urgent matter and you still are waiting for the info. *Sometimes when you upload a file it asks you to sign in and download it from the server instead of being able to grab it instantly from the messenger window. A little tedious in my opinion of this is suppose to be a quick way to speak to others in the organization.
Internal company communication. After doing a lot of research when AOL closed the AIM tool, we decided on this. Our company has to keep in mind cost so we do not have the luxury of spending $200+ just to speak to fellow employees. This accomplished that.
It has a real-time support through the mass communication channels currently used, such as mobile messaging, social networks, email and live chats, work planning is very good to achieve a better organization of tasks, access to the source code and additional tools such as the learning assistance service and the integration and customization options. You can also appreciate having different real-time assistance tools that keep your customers happy to continue consuming your products.
The cost of obtaining the product, since it is a bit high for an individual customer, it is difficult to obtain the product, the organization system can be a bit confusing, and its alert system when not activated can make it difficult and slow down the fulfillment of our work.
We only think about solving after-sales services and customer service, to form personalized websites, to have a better and more outstanding call and email log, that's why we use Bitrix24, this powerful software allows us to maintain interest in our current customers and futures, Organize and manage projects, among other things very important to us as customers, consumers and service providers.
The tool takes care of our company's productivity, time management, issue tracking and request needs in a very comprehensive way. It has a function for almost everyone.
The desktop tool could be better and work more hand in hand with the online tool.
The issue tracking and collaboration features are very smartly designed and makes task allotment and delegation easier.
Esta herramienta me gusta porque proporciona muchisima facilidad para compartir informacion y una eficaz comunicacion muy comoda y en tiempo real entre los miembros de nuestro equipo a nivel nacional e internacional ,también proporciona comunicación de audio y video que también es útil cuando nos comunicamos con los gerentes senior para obtener una mejor comprensión y resolver varios problemas tecnicos o de cualquier indole que se presenten, también es muy útil en varias actualizaciones pequeñas y grandes. En resumen Bitrix24 ha reducido los diversos trabajos dentro de nuestra organización no se tiene que esperar el correo electrónico para el trabajo puede hacer ping a un integrante en particular y realizar su trabajo a través del sistema.
Lo que me disgusta es que no permite muchas configuraciones a medida: lo que ves es lo que obtienes, y me gustaria que ofreciera un calendario de capacitación con gestión de inscripción y por ultimo, las funciones adicionales requieren ciertos recursos, pero no se utilizan.
Los problemas que se resuelven a diario con el buen uso de esta herramienta es poder gestionar eficazmente las tareas asignadas a mis colegas a nivel nacional e internacional y hacer un buen seguimiento de los progresos y actualizaciones de cualquier proyecto, siempre se pueden asignar tareas a cualquier empleado muy rápidamente y estar al tanto de todo lo que sucede en tiempo real,lo que mejora el rendimiento de la empresa sustancialmente.
Bitrix24, allows you to locate employees and assign tasks in an orderly and efficient way. It has real-time tracking, chat, calendars, work groups and much more. In addition, Bitrix24 has a system to manage my contacts, which allows me to associate and interact with customers, suppliers, agents and other contacts.
The use of the software is a bit complex, sometimes it takes time to synchronize the information, and I don't like its mobile version much, I prefer the web version. Of rest, I think this software is excellent.
Through Bitrix24 I can monitor the tasks of my employees, in addition it also allows audio and video conferences that improve the way of communication of our business. Our customers give us feedback through this software, this has helped us improve our services to provide quality to our customers. Bitrix24 is a great tool to boost my company
It is a great tool to communicate with our colleagues and the truth is that the great variety of options they have are excellent, since with it you can assign tasks and you can carry out a schedule of activities that helps us to be very efficient and to be able to carry out all the activities in the estimated time, plus it always notifies us when an activity has been completed. Excellent program for the company.
It is a very good application, the detail is that for new people it can be overwhelming since the great amount of options that it has can be confusing for them, and also the configurations are not very flexible, so it can feel that sometimes the application is not adapts to needs so easily. But excellent rest.
Well it has helped us with many things, we can schedule, tasks, contact customers, make video conferences, make file differential, share files, and also design projects, the only issue is their learning difficulty. It is very complete program.
What I like about Bitrix24 is that it is not just a chat and communication platform, it carries out many activities so that we can communicate with colleagues in the best way, which helps to perform our work activities correctly on time and according to the schedule, The user interface is very attractive and the update has several options to upload You can upload any particular file for the selected users, The task assignment bar also has several options keeps track of your task activities and keeps updates on the The assignor can close the task by clicking on the task completion button, therefore, the task assignor will be automatically notified that the task has been completed. For all of the above and even more so, this tool is the FAVORITE in My company above any other of its kind for everyday use.
What really displeases me is not much simply that sometimes, the user interface is too complex in some parts of the system, it would be great to have the opportunity to simplify some of them (self-configuration) and finally I think that the presence of too many tools can Be overwhelming at first.
In our company this fantastic tool has been used for a long time for general purpose and work-related communication, all employees of the company (including me) get the login details for the same Bitrix24 helps us for communication among employees related to work consultations, business meetings, schedules, assignment of tasks, file sharing, document sharing, image sharing, among others. Connects to all company employees present in different geographical locations all On a platform, I can say that every work day starts with bitrix24 and ends with bitrix24.
Bitrix 24 Es una aplicación posee una interfaz amigable parecida a una red social pero que provee un ambiente seguro el cual me permite comunicarse con los clientes a través de las redes sociales, integrando canales como Facebook y Twitter en la aplicación. También incluye un sistema de gestión de contactos, que me permite gestionar e interactuar con los clientes potenciales y existentes, proveedores, agentes y otros contactos. Con esta maravillosa aplicación puedo crear campañas de marketing por mail, distribuir automáticamente prospectos, crear trabajo de flujos personalizados y hacer mucho más. Es muy fácil de utilizar me brinda comodidad a la hora de compartir un archivo y cuenta con servicios de almacenamiento para proteger en documentos y trabajo en la intranet.
Esta aplicación cumple todas mis expectativas no puedo quejarme pero si el único detalle negativo que he notado es que si las empresas necesitan un CRM poderoso, deben buscar cualquier otro software.
Con Bitrix24 gestiono tareas, conecto con otros usuarios por medio de las redes sociales, creo galerías de fotos, diseño proyectos, realizo videoconferencias, comparto archivos de manera instantánea y puedo dar seguimiento de tiempos, todo en una sola interfaz social. Utilizo Bitrix24 en la oficina, o en cualquier lugar que quiero con la aplicación móvil.