Bitrix24 Reviews: 4.1/5 — Solid Choice
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Bitrix24 Pros and Cons
- Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.
- Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.
Compare Bitrix24 with other popular tools in the same category.
Bitrix24 is a wonderful platform for any user who wants to use it. It is a tool that provides the opportunity that allows me to organize my work movements, assigning work to each of my workers according to their level of professionalism and experience. It also has other beneficial tools for work such as communication channels, chats, conversational groups, calendars, among others. Bitrix24 is the perfect tool to help improve sales levels in a company, exposing the professional profile of each job
Among the things I do not like about Bitrix24 is the fact that despite being a very complete platform, it may become somewhat cumbersome for someone new using it, that is, it has a good interface but somewhat complicated at first, and even finding a Error is sometimes a tedious process if you are not a professional in the middle. Also, I have noticed that if the company is looking for a CRM with power, this is not the appropriate application
Thanks to Bitrix24 I have been able to have more organization and productivity in my work in the company, that is, with this application I manage activities quickly, I can connect through chat and communicate with any client or colleague to discuss work issues, as it also allows me , sharing different project design, advertising, images, audios and even the fact of conducting videoconferences is useful. Bitrix24 is really a complete platform and is useful for everything. The best of all is that all the activities already exposed can be done from anywhere thanks to the wonderful mobile application that has
The free version of Bitrix24 has all of the features I need to manage my software development projects and my remote team.
There is a bit of a learning curve because Bitrix24 does so much. I initially had to dig around a bit to figure out how to manage hours on tasks. And I have accidentally closed out tasks that weren't finished a couple times.
Bitrix24 allows me to keep all project communications in one place. All tasks along with their requirements and subsequent clarifications are managed in Bitrix24. I use the Kanban board for a quick visual overview of where tasks are in the queue. I also rely heavily on the chat feature as a direct line of communication with my remote team. Since there is an app as well, I'm literally always connected to my team and can respond to their questions from anywhere—this is important because they are in a different time zone.
Does not cost anything and is a great replacement for anyone using AIM. We use this to communicate with coworkers instead of having to call or walk over to their office. It is also great for offices in multiple cities.
*Sometimes the notification is delayed and you do not realize you have a message. This can lead to confusion if a person asks about an urgent matter and you still are waiting for the info. *Sometimes when you upload a file it asks you to sign in and download it from the server instead of being able to grab it instantly from the messenger window. A little tedious in my opinion of this is suppose to be a quick way to speak to others in the organization.
Internal company communication. After doing a lot of research when AOL closed the AIM tool, we decided on this. Our company has to keep in mind cost so we do not have the luxury of spending $200+ just to speak to fellow employees. This accomplished that.
It has a real-time support through the mass communication channels currently used, such as mobile messaging, social networks, email and live chats, work planning is very good to achieve a better organization of tasks, access to the source code and additional tools such as the learning assistance service and the integration and customization options. You can also appreciate having different real-time assistance tools that keep your customers happy to continue consuming your products.
The cost of obtaining the product, since it is a bit high for an individual customer, it is difficult to obtain the product, the organization system can be a bit confusing, and its alert system when not activated can make it difficult and slow down the fulfillment of our work.
We only think about solving after-sales services and customer service, to form personalized websites, to have a better and more outstanding call and email log, that's why we use Bitrix24, this powerful software allows us to maintain interest in our current customers and futures, Organize and manage projects, among other things very important to us as customers, consumers and service providers.
The tool takes care of our company's productivity, time management, issue tracking and request needs in a very comprehensive way. It has a function for almost everyone.
The desktop tool could be better and work more hand in hand with the online tool.
The issue tracking and collaboration features are very smartly designed and makes task allotment and delegation easier.
Esta herramienta me gusta porque proporciona muchisima facilidad para compartir informacion y una eficaz comunicacion muy comoda y en tiempo real entre los miembros de nuestro equipo a nivel nacional e internacional ,también proporciona comunicación de audio y video que también es útil cuando nos comunicamos con los gerentes senior para obtener una mejor comprensión y resolver varios problemas tecnicos o de cualquier indole que se presenten, también es muy útil en varias actualizaciones pequeñas y grandes. En resumen Bitrix24 ha reducido los diversos trabajos dentro de nuestra organización no se tiene que esperar el correo electrónico para el trabajo puede hacer ping a un integrante en particular y realizar su trabajo a través del sistema.
Lo que me disgusta es que no permite muchas configuraciones a medida: lo que ves es lo que obtienes, y me gustaria que ofreciera un calendario de capacitación con gestión de inscripción y por ultimo, las funciones adicionales requieren ciertos recursos, pero no se utilizan.
Los problemas que se resuelven a diario con el buen uso de esta herramienta es poder gestionar eficazmente las tareas asignadas a mis colegas a nivel nacional e internacional y hacer un buen seguimiento de los progresos y actualizaciones de cualquier proyecto, siempre se pueden asignar tareas a cualquier empleado muy rápidamente y estar al tanto de todo lo que sucede en tiempo real,lo que mejora el rendimiento de la empresa sustancialmente.
Bitrix24, allows you to locate employees and assign tasks in an orderly and efficient way. It has real-time tracking, chat, calendars, work groups and much more. In addition, Bitrix24 has a system to manage my contacts, which allows me to associate and interact with customers, suppliers, agents and other contacts.
The use of the software is a bit complex, sometimes it takes time to synchronize the information, and I don't like its mobile version much, I prefer the web version. Of rest, I think this software is excellent.
Through Bitrix24 I can monitor the tasks of my employees, in addition it also allows audio and video conferences that improve the way of communication of our business. Our customers give us feedback through this software, this has helped us improve our services to provide quality to our customers. Bitrix24 is a great tool to boost my company
It is a great tool to communicate with our colleagues and the truth is that the great variety of options they have are excellent, since with it you can assign tasks and you can carry out a schedule of activities that helps us to be very efficient and to be able to carry out all the activities in the estimated time, plus it always notifies us when an activity has been completed. Excellent program for the company.
It is a very good application, the detail is that for new people it can be overwhelming since the great amount of options that it has can be confusing for them, and also the configurations are not very flexible, so it can feel that sometimes the application is not adapts to needs so easily. But excellent rest.
Well it has helped us with many things, we can schedule, tasks, contact customers, make video conferences, make file differential, share files, and also design projects, the only issue is their learning difficulty. It is very complete program.
What I like about Bitrix24 is that it is not just a chat and communication platform, it carries out many activities so that we can communicate with colleagues in the best way, which helps to perform our work activities correctly on time and according to the schedule, The user interface is very attractive and the update has several options to upload You can upload any particular file for the selected users, The task assignment bar also has several options keeps track of your task activities and keeps updates on the The assignor can close the task by clicking on the task completion button, therefore, the task assignor will be automatically notified that the task has been completed. For all of the above and even more so, this tool is the FAVORITE in My company above any other of its kind for everyday use.
What really displeases me is not much simply that sometimes, the user interface is too complex in some parts of the system, it would be great to have the opportunity to simplify some of them (self-configuration) and finally I think that the presence of too many tools can Be overwhelming at first.
In our company this fantastic tool has been used for a long time for general purpose and work-related communication, all employees of the company (including me) get the login details for the same Bitrix24 helps us for communication among employees related to work consultations, business meetings, schedules, assignment of tasks, file sharing, document sharing, image sharing, among others. Connects to all company employees present in different geographical locations all On a platform, I can say that every work day starts with bitrix24 and ends with bitrix24.
Bitrix 24 Es una aplicación posee una interfaz amigable parecida a una red social pero que provee un ambiente seguro el cual me permite comunicarse con los clientes a través de las redes sociales, integrando canales como Facebook y Twitter en la aplicación. También incluye un sistema de gestión de contactos, que me permite gestionar e interactuar con los clientes potenciales y existentes, proveedores, agentes y otros contactos. Con esta maravillosa aplicación puedo crear campañas de marketing por mail, distribuir automáticamente prospectos, crear trabajo de flujos personalizados y hacer mucho más. Es muy fácil de utilizar me brinda comodidad a la hora de compartir un archivo y cuenta con servicios de almacenamiento para proteger en documentos y trabajo en la intranet.
Esta aplicación cumple todas mis expectativas no puedo quejarme pero si el único detalle negativo que he notado es que si las empresas necesitan un CRM poderoso, deben buscar cualquier otro software.
Con Bitrix24 gestiono tareas, conecto con otros usuarios por medio de las redes sociales, creo galerías de fotos, diseño proyectos, realizo videoconferencias, comparto archivos de manera instantánea y puedo dar seguimiento de tiempos, todo en una sola interfaz social. Utilizo Bitrix24 en la oficina, o en cualquier lugar que quiero con la aplicación móvil.