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Bitrix24
4.1
(515)
by Bitrix, Inc.
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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
Bitrix24 Categories on Findstack
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
File Sharing
Screen Sharing
Recording
Scheduling
Participant Permissions
Notifications
Integrations
Audio Conferencing
Video Conferencing
Web Interface
File Type Support
Search
Mobile Application
Web Application
Bitrix24 Media
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Bitrix24 Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 20, 2024
Bitrix24 logo
515 Bitrix24 Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Oct 25, 2019
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Share
"Waste of money"
What do you like best about Bitrix24?

Best part of this software is it is light on the processor and fast.

What do you dislike about Bitrix24?

I disliked the UI, which is not user friendly and a new user needs extensive coaching. adaptability and integration is cumbersome. I faced lot of difficulty in integrating my PBX to CRM etc

What problems is Bitrix24 solving and how is that benefiting you?

Leads management Email communication

Small Business (50 or fewer emp.)
Dec 21, 2016
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Share
"So-So"
What do you like best about Bitrix24?

It's fantastic software. It does a great job of process management. It has deep functionality and many features that we don't use now but may grow into.

What do you dislike about Bitrix24?

We are using self hosted on an amazon instance. We are using the bitrix supplied image. We had lots of issues getting things to work. It was not an "out of the box" experience at all. Jabber chat doesn't work. Contacted support and was told, "yeah, jabber will be phased out - you should use the downloadable bitrix app that has a chat client in it." for over half of our users the desktop client will not stay logged in longer than a minute or two. We have abandoned bitrix chat and have gone back to our old chat client as a result. When googling for error messages and problems with Bitrix, 99% of the results will be in russian and will still be difficult to read after google translate is used.

What problems is Bitrix24 solving and how is that benefiting you?

We have documented most of our business processes and are using automated workflows for most of them. This has allowed for delegation of responsibilities and has freed up managerial time.

Small Business (50 or fewer emp.)
Oct 30, 2014
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Share
"Busy layout, hard to figure out."
What do you like best about Bitrix24?

It has a Facebook-like feed that is great for coworkers to post things and interact on individual posts. The pulse on the side was nice in seeing how active people were on the site.

What do you dislike about Bitrix24?

The layout is really busy and it's hard to keep track of everything going on. Additionally, the file sharing system is tough to figure out for first time users and many of my coworkers had a hard time figuring out where everything was.

What problems is Bitrix24 solving and how is that benefiting you?

Team communication and file sharing. It was beneficial for helping each other keep in touch during the week and giving us a collaborative workspace.

Small Business (50 or fewer emp.)
May 02, 2018
 Source
Overall Rating:
0.0
AG
Verified Reviewer
Share
"Worst Customer support I've ever witnessed "
What do you like best about Bitrix24?

My life before I started with Bitrix24. I remembered that i had fun and could focus on my own business. Now I am licking my wounds and are stuck in a vortex of zero help and losing lots of money.

What do you dislike about Bitrix24?

Zero customer support, zero soft skills. The management is either on a holiday or doesn't care too much about their company. Worst is when they haven't replied for hours until that moment you want to go to bed. This is in the 2 decades i am involved in customer support by far the worst company i've had to deal with.

What problems is Bitrix24 solving and how is that benefiting you?

I have realized that Bitrix24 is not a professional company. If you want to use their free services go ahead. However as soon as you want to use their professional services, that is when the troubles start. I've spend literally days and nights with them on the chat (no phone number) for something that could have been solved in 10 minutes. You will always receive a reply, however most of them are automated replies. They say that they are real humans but the answers you receive are making me doubt i am talking to real people. When you file a complaint and ask to speak to a manager, he is either on a holiday or he's giving the same generic answers. !!!STAY AWAY FROM THIS COMPANY. I LOST LOTS OF CUSTOMERS AND MONEY BECAUSE OF THEIR LACK OF INTEREST IN THEIR CUSTOMERS. YOU HAVE BEEN WARNED!!!!

Small Business (50 or fewer emp.)
Jan 21, 2015
 Source
Overall Rating:
0.0
AG
Verified Reviewer
Share
"free tier"
What do you like best about Bitrix24?

Solution was OK. Website is nothing special but works fine.

What do you dislike about Bitrix24?

I was on the free useage tier. I was probably going to upgrade in a few month. I use this software but not a ton however I was planning on expanding. I was looking into alternatives but since my data was already here I would have probably staye. However in December 23rd I got an email saying my account was going to be deleted in a week if I didn't do anything. Normally I would get the email and do something about it but being December 23rd I was already headed home and would be home till January 1st. So by the time I got the email ALL my data was gone. I'm glad I didn't totally depend on this.... I understand that they delete accounts that people no longer use but that close to Christmas they have to realize people might not be available.... I will be going with someone else from now on.

What problems is Bitrix24 solving and how is that benefiting you?

The only benefit is that I was on the border with staying with them and now the choice is easy. I will be going with someone else.