Bitrix24 Reviews: 4.1/5 — Solid Choice

This software is so much more than a project planner tool, I believe that it'd be a very good 'entry' level CRM. However, I just use the one functionality of Bitrix24, which is the project/task planner. I discovered it whilst trying to find free to use Gant Chart software and this perfectly fits the bill! It's a great platform for colleagues and teams to come together and collaborate on work.

You get alot of notifications from this platform - I have had to turn mine off as they were becoming quite spammy.

Collaboration and management of multiple ongoing projects. Bitrix helps me to juggle a lot of projects at once and help keep me and my team on track with deadlines and ensures that interdependent tasks also do not get forgotten about.

I like the ease of learning how to navigate the resource. It is very user friendly and easily to communicate and comment on ongoing projects and jobs. We previously used this as a tool to manage our web projects and increase efficiency. It did the job for us.

It was more challenging to incorporate other department projects for account managers and our design/ creative team. Bitrix24 offers a lot of options for managing that a smaller project doesn't necessarily need. This is also not all encompassing for a full service agency so we only used it for certain projects.

It helped streamline communication between departments. It helped us create a paper trail on where a project was and the status of it. It made us realize as a whole that even not using a project management tool we still need to provide very detailed instructions on jobs and still communicate throughout the whole process.

There are a lot of features and breadth of utilities

The user interface and design is not great

Content Management; its nice to have different workgroup access

I really like what the software can do and when you get around how it operates compared to Zoho, Orange etc. it comes up much better.

The lack of support, poor or lacking available tutorials which go through standard setup procedures. When you use GoDaddy, you will run into a number of see and foreseen situations. But their manual is written with the novice in mind, so you can get through 85% of situations with little added support needed. With Bitrix24 a lot more is required. I ran into an issue with the "Send&Save E-mail Integration Parameters" section where it continually kicks out an error "Cannot connect to "pop.mail.com". Error running USER command. ()" and then it says the password is incorrect and then this error again. I went through ever available source to find out what was going on and nothing worked. Now this is where a support "chat" would be helpful. NOTHING!!!. It's so frustrating as this involves one of the key reasons for using their system. The problem is probably easy to solve but without some basic guidance you are screwed! They really need to get their act together with regards to a technical support chat system.

CRM

I actually really like the interface and many of the features. I found it fairly easy to navigate and it had almost everything I needed to organize my company. I would have liked a gantt view but could live without it.

Productivity relies on groups of tasks (tasks and their subtasks) that can be loaded for each new project. Bitrix uses a "template" system but a template cannot have subtasks. So if you have 4 tasks (phases) and each of those has 10 subtasks, you have to load all tasks and subtasks individually and then assign the subtasks to the appropriate task. It is a nightmare. Then to make it even worse, no one but the creator can see templates. So I can't have other developers use my task templates to streamline their workflow.

It could have helped me completely organize my tasks, projects, clients, prospects, teams, and workflow.

You can share files and work off other members that are using Bitrix.

The main screen was a little confusing to navigate.

It makes it easier to work together when not all physically present in the same place.

There is a Kanban-like board for our deals.

Overloaded interface and settings, you need to waste a lot of time to adjust your workplace

On my work I use Bitrix as a CRM system

Custom fields, clear setup, integrations

The Russian company, old interface, task management

I used it for the customer database, but decided to move to another one, as this CRM can't give me the right task management and customization analytic on one page.

It is a good idea to have project management software, and Bitrix does do the basic job of tracking hours, tracking tasks, tracking projects, measuring productivity, among others. The community/group board feature on the homepage is nice in that you can interact with colleagues and even shows your colleagues' birthdays.

There are so many things I dislike! 1. At the top of the page, where you turn on and off to track hours, when you aren't tracking hours, the section keeps flickering, which is so annoying; 2. the site is very heavy and uses a lot of computer memory; 3. it's just very clunky as a whole. It's not intuitive at all how you can track hours by project; even when you just want to pause the project, that option is not on the home page, and I've clicked check and accidentally finished projects when I hadn't completed them. 4. Productivity metrics are annoying; the list goes on

Tracking hours, tracking tasks, tracking projects, measuring productivity are the main problems I am solving. Benefits - at least the team has a centralized platform where we are tracking projectp progress

The only upside is being able to get the job done

The device, it logging itself out, quality

it’s made work harder but it still gets the job done

I like the many add-ons available to tailor the product to my specific needs.

Customer support is lacking and the interface can be a bit complicated to navigate.

I need a very simple CRM that would allow me to import leads from wordpress forms and then allow my team to call the leads and track through the system to the point that they made a consultation. I also required the system to have the ability to text clients via twilio sms.

Adding tasks was super simple and easy.

Their desktop app was a joke with next to no features.

Task management was the problem trying to be solved, but with a team of 2-3 individuals, it felt like more work keeping track of everything than actually working.

Cloud using, chat integrating, design, look and feel

Speed, Challenging UX/Structure of interface

TimeTracking, BugTracking, Managment of employers

The completeness of the product (different functions, menus, etc)

The strict process that has to be followed in tracking your commercial activity

we tried to track a commercial activity but after a while we stopped because it was to complicated

We used Bitrix24 for a while on our team at work and it had some nice features like easy file sharing and communication amongst team members. It was relatively easy to set up.

Bitrix24 just wasn't right for us. We mainly used it for task management but the interface was a little clunky and just didn't work for our needs. We ended up switching to a much simpler solution, Asana, which works great for our needs.

Not provided

The chat feature is ok, users can easily share files and drag and drop images.

It's very complex for new users, the user interface is laggy and not user-friendly. New users get frustrated using this for the first time. Other simple tools like slack, Trello is way easier than this tool.Horrible support

working for a company as a freelancer, using their Bitrix24 platform.

Liked the fact of All the solutions that were offered all in one place On the outside looking in looked like the perfect all-round software solution A Great Product If You Can Get Past The U/I

Just so difficult for me to get a sense of having the software work as I wanted it to Found very clunky and cumbersome Tried Bitrix24 on a total of 4/5 separate occasions and just could never get to like using

You could solve many problems with Bitrix24, but for me, it just was not the right solution, no matter how many times I tried.

I like the potential of it being our own social platform, and the possibility of use.

It is very confusing to use, there is not much help to implement. We have tried several times to put into action, unsuccessfully.

We aren’t solving anything at this time. We would definitely like to have everyone understand how to use.

Best part of this software is it is light on the processor and fast.

I disliked the UI, which is not user friendly and a new user needs extensive coaching. adaptability and integration is cumbersome. I faced lot of difficulty in integrating my PBX to CRM etc

Leads management Email communication

It's fantastic software. It does a great job of process management. It has deep functionality and many features that we don't use now but may grow into.

We are using self hosted on an amazon instance. We are using the bitrix supplied image. We had lots of issues getting things to work. It was not an "out of the box" experience at all. Jabber chat doesn't work. Contacted support and was told, "yeah, jabber will be phased out - you should use the downloadable bitrix app that has a chat client in it." for over half of our users the desktop client will not stay logged in longer than a minute or two. We have abandoned bitrix chat and have gone back to our old chat client as a result. When googling for error messages and problems with Bitrix, 99% of the results will be in russian and will still be difficult to read after google translate is used.

We have documented most of our business processes and are using automated workflows for most of them. This has allowed for delegation of responsibilities and has freed up managerial time.

Bitrix started out as a great option for managing clients, the free version had enough so that a freelancer or a small project could work well and then scale to other paid licenses.

Currently, Bitrix charges you for everything, even to be able to view PDF files sent through a chat, in each update its developers remove functions that were free to make them paid, a rather unethical practice with the end consumer to whom they change the terms from one moment to the next it turns out to be hypocritical and lying.

Use Bitrix to manage clients and projects, but over time the cost-benefit ratio was not sustainable, currently there are better options on the market at much more comfortable prices, in fact there are even models with a single payment for life.

It seemed like a great option because their website and marketplace is full of advertisements that any business owner needs.

Bitrix24 has ZERO support. Instead, they pass that obligation off to a network of partners who are mostly lying or falsely advertising to get your money and they offer a ZERO REFUND policy even if you were defrauded by one of their partners, they won't help you.

None, they have caused me nothing but problems and took nearly $5,000 of my money and I have received nothing

Overall it's a good software fro planning & CRM

They increase prices, and they deceive you!! When you want to downgrade your plan from a commercial plan to a free one, they locked your account & all your data, and a message appears that they can't bring you back to the free plan!!! Even if you try to disable all the paid features! My 8 months of experience with them was good but now, I believe this software is a piece of s***t.

they solve all tasks & project management problems, and we automate most of our work with bitrix. we benefit a lot from CRM and how easy it is.

Lead Management, Gives Access to 50 people at an economical price, but it's useless without an employee performance report.

Humble request to please look into this. I have been struggling for almost 2 months on the reporting part Bitrix24 is good for CRM and Business Develop, but when a sales CRM where 50+ employees work, the employee performance report means a lot for any business irrespective of big or small. Before sales, there are various processes, and actions that result in success or deal, and those steps involve Lead Management such as Lead Validation, Email Sent, Telephonic Calls Done. All these are lead management and engagement stages, and after that only success comes. It takes weeks/months/years to get a success, until then what each employee is putting in their effort - a report on same marks the employee's seriousness during their daily work, Bitrix24 does not have any such report. There is no custom report of each employee like what activities they have done, their lead efficiency management - no accuracy on the report, the number in Lead Funnel shown is incorrect. Let say in an organization if there are 50 employees the report should show the top performer and the non-performer according to their activity-based rank analysis, which should be how many emails sent how many calls done. Bitix24 does not have a system to give all employees performance report, which the Business Head can look at it. This is where I feel, Bitix24 is a very immature sales CRM when it comes to employee performance custom reports as the report fails to capture the lead custom fields. Your team lacks a basic understanding of the sales process. I wonder how can your development guys miss such vital information? It would have been wonderful for any Business Head or CEO to have all their employees report in a horizontal way in a single window such as Employees Name - Total Inactive Leads - Total Email Sent - Total Calls Done - Success - Failure The Lead Validation process counts for Email sent on work email id This is an important report for any service industry, as they are not selling products, they are selling services, so its matter of success means truly churning and validation of leads, follow-up by email sent, and telephonic calls. If each salesperson is sending 50 emails in a day and doing 50 calls, that means the salesperson is validating the leads. If your system there is no way to figure out if the emails are sent through Britix24 server and through webmail, if it has bounced back there is no way to figure out, Without having the clarity on Lead Management Efficiency how would one assure success every time? I have not seen the vision of your company to help your customer grow, your product development vision and values are not aligned to bare sales basics, it's aligned on public demand. For the customer who has paid for two years in advance, you don't have any respect and value for their business needs that too the basic sales report and employee performance report. For the service industry where the fields are custom, then your system reports are a disaster and big failure. People like us only end up with regret and disappointment. It is a lesson for me that don't go for cheap rates, look at the things which make business sense for us. Sheer lack of employee lead management efficiency has put has to big-time failure. The thing which the sales team has shown about the lead funnel, in practice it is not working. Finally, a sales CRM without the basic reports of employee performance, what value does it bring for us. Please do not cheat your customers as they come with trust in your brand and then only to regret it. We have worked on other brands they are not what you proclaim to be worlds to 5 brand but they know the basics of what can be done to help their customer grow.

Customer Relationship and Business Development - this is a good feature Sales Team Performance Management - this is a failure with Bitirx24

They have lots of features but no a single one works like should

Almost everything, but the support ammon all

Nothing i buy a 2 year plan and they dont refund, the client receive a automatic email every single time he writes me, i mean thats serious, they create a deal every time a client sends me a email and i configure not to do so. Dont even think about buy this software, i did a month ago and is totally a SCAM, don't work, the support never help, and they have a no refund policy. So is a total SCAM!!!. I attach the screenshots for 3 weeks ago when i wrote for this problem they ask for lots of screenshots, and then they say "we have to scale the problem to the support team" 3 weeks later, no answer and i ask for information, another time lots of screenshots and final the same thing, same operator, same everything. RUN RUN RUN OUT of this offer.

It's an "all-in-one" option for trying to accomplish a lot of CRM, data storage, and community chatter in one app.

Trying to do everything, it doesn't do many of them well. The CRM is ok, but not quick and intuitive on mobile or desktop.

It's good for tracking team member's leads, work product, etc. But I think there are better solutions for that.

My life before I started with Bitrix24. I remembered that i had fun and could focus on my own business. Now I am licking my wounds and are stuck in a vortex of zero help and losing lots of money.

Zero customer support, zero soft skills. The management is either on a holiday or doesn't care too much about their company. Worst is when they haven't replied for hours until that moment you want to go to bed. This is in the 2 decades i am involved in customer support by far the worst company i've had to deal with.

I have realized that Bitrix24 is not a professional company. If you want to use their free services go ahead. However as soon as you want to use their professional services, that is when the troubles start. I've spend literally days and nights with them on the chat (no phone number) for something that could have been solved in 10 minutes. You will always receive a reply, however most of them are automated replies. They say that they are real humans but the answers you receive are making me doubt i am talking to real people. When you file a complaint and ask to speak to a manager, he is either on a holiday or he's giving the same generic answers. !!!STAY AWAY FROM THIS COMPANY. I LOST LOTS OF CUSTOMERS AND MONEY BECAUSE OF THEIR LACK OF INTEREST IN THEIR CUSTOMERS. YOU HAVE BEEN WARNED!!!!

being a cheaper alternative to Wrike with many features

Messy interface with much features than what I really need

Having a collaboration project management software, it's always important to have this.

It was a fairly good system until they deleted the entire account while I was out on extended leave. Support was OK, functionality was reasonable.

The fact that over a year's worth of data was deleted by the company. They only notified the administrator & not the other 5 users on the account. Nothing is perfect, but deleting 18 months of data after 6 weeks of "inactivity" is absurd. People go away on sabbatical, maternity leave, have extended medical leave or bereavement. The emails they did say hid the warning messaging so far in the subject & email, that you wouldn't have been able to tell them from marketing emails from the company. Their customer support was RUDE, unapologetic, and defensive.

None. They unfortunately created more problems than they solved.

Nothing in Bitrix24 stands out as liking it.. What I used (like message board) worked... sort of....

The software was not intuitiive. It's use eluded me. It was trying to be all things and succeeding at nothing. I actually spend time RTFM, and still didn't get the use of the software.

Manage the process of starting a business. The business folded, I wouldn't blame Bitrix24, but I didn't see a benefit of the software.