Bitrix24 Reviews: 4.1/5 — Solid Choice

Task management is quite good, it has got deadlines, total time allocation, dependencies on tasks

it's a bit slow, UI is not so great, not so user-friendly,

it's solving project management, tasks are assigned for each project to each employee and their KPIs are being notes

I love that Bitrix24 offers a free, multi-tool program that you can run your entire business through. There are so many great modules including CRM, Sales Funnels, Project Management and so much more that you can access at no charge. I have really wanted to use this for all my businesses because everything is in one place.

Any upgrades are VERY expensive. But that really isn't the worse thing about Bitrix24 since you get so many tools at no cost. The biggest issue is the learning curve and it isn't a very user friendly. There are many modules but you must go through the learning tools to really get a grasp. It just isn't as intuitive as other programs in which I can log on and learn the systems pretty easily. So when trying to get others to use it - it was a no go.

I really liked that it was an "all-in-one" tool. Too many times we have to keep different business pieces in so many different programs. This really did encompass everything that we needed and without costing too much.

It is an excellent software for small and large companies, because it makes teamwork much easier and the tools that this program has are very good for creating several projects and tasks, everything you find in this application is very simple to use and I really love it Because you will find excellent and professional functions.

The truth is that for me it is a program that does not have any problems and to work in a team it is great to try it and you will not have to look for any function of this application in another.

It is software that is very important in large or small companies because it helps workers to carry out projects much more efficiently. It also has ways to communicate within the program, which is great

Use the tool for in and outbound calls and its has a very cheap licence structure

Voice features are very basic for EU needs

Pricing for a low volume call environment

The best thing we can consider, in relation to bitrix is ​​that its services are totally free, and it has a high range of tools that are highly usable and necessary. You can run your entire business from here, whether large or small. CRM, lead management, website creator, project management, and you can add a group of users even if you have free lan, the best thing is that every day they evolve a little more, and integrate more and better features to the platform.

Actually I have no complaints but that is a request that I think many would agree to be implemented, the contracts to send them to customers. That is a big problem for many companies, it would be more comfortable and easy to do that from the application. The other problem is that it has a long learning curve for most people, mainly due to all the functionality, the implementation although it is long, and a bit tedious, helps us improve the systems, and is not usually so expensive. but it must be reflected as a negative point because it is not as easy to learn as we would like.

Throughout our working time we have implemented several different CRMs and this has more functionality than most of these systems. In general, if you need a free program and many variable options, Bitrix24 is the way to go, we have implemented this system and we are doing great thanks to the large amount of functionality it has. One of the benefits that the program has offered me for my personal use is to make the Gantt chart of a project easily and simply locate the tasks with their dates and this tool makes it automatic, it is perfect for any company or person who wants to use it.

The software has a free version that helps our company save on cost before going for a paid version. The software makes it very easy for us to locate users near us. it has a mobile application.

I have no downsides of Bitrix24. However, their mobile app is a bit complicated.

I am able to collect users data for my analytics projects hence improving on profit for the company work for. The file storage and sharing are quick to retrieve hence saving on time.

Customer Relationship Management system Bitrix 24 is one of powerful software that you can use for managing your business: deals, projects, circulation of money and etc. System has web interface, so users don`t need to install software to use it. Users can have access to system from all over the world, if company`s administrator implement this access. Also, users can connect to system by just using their company`s username and password Users can connect to CRM from any platform, that has a browser and connected to company`s network

Usually, CRM needs to be configured for the company`s needs. Company will need to collaborate/talk with developers and during a long time wait for implementing system. Administrators can install Bitrix 24 CRM in company`s infrastructure by different varieties. All of these has different issues while installing. Even when system is installed and partly configured, serious bugs can appear. So administrator need to be ready for many types of bugs while implementing system in the company. If company just implement usual pack, there are many restrictions and anyway company will need to order individual pack of system. Some people love this program, some people hate and migrate to other software

Centralized deals and projects between managers

Good reports and funnel diagrams etc, good for checking progress of deals both historic and ongoing. The blog section is good for team-building and general updates.

Little opportunity for automation - in a way, functions more as an address book.

Keeping track of potential deals, prospects, and leads that otherwise would be lost.

Bitrix has a great way of organizing the social side of online-only team projects. The visual arrangement is quite interesting and the side bars are for the most part functional and easy to learn. Managing and editing deals and contacts is made easy by one-click editing and saving. Multiple key commands make navigation easy on the wrists, freeing them up for other activities. Notifications are loud and vibrant, ensuring a prompt response to the more urgent tasks. Assigning tasks is done via a user-assignation system, which makes it easy to stay accountable and on task.

Bitrix is riddled with whimsical graphics that smooth over the transitions from page to page. They ultimately slow down the experience and draw the eye away from the more critical business elements of the page. On top of that, helpful reminders reminiscent of 'clippy' show to block key functions of the page, making them hard to ignore and, at the end of the day, frustrating.

Bitrix helps me keep track of the multiple hundreds of calls and emails I send out cold every week, allowing me to keep the clients who are interested and warm up potential future clients. I can track personal interactions and ensure that every meeting is met with a perfect recollection of our entire interaction history.

It is a great concept and hopefully in time i will learn better how to use it and more importantly, why to use it.

It has a lot going on, very confusing as to what the true nature of the product is.

Not sure yet.

Bitrix24 is a very comprehensive solution, offering virtually every feature that a small business thinks they need and many that they haven't yet imagined.

There may be more bang than the buck really needs. A surplus of features on a dated user interface can lead to a confusing and frustrating experience.

We looked to Bitrix for a CRM solution. It met every need we could have imagined, except for the need for a manageable solution that didn't overwhelm the team.

the best way to manage customer relationships

haven't found anything specific i dont like about it yet

staying on top of customer relationships

I like the ability to collaborate on specific tasks in the office.

I wish that there were more collaboration options that didn't simply revolve around the task lists.

Office collaboration; my co-worker and I are in separate offices and it's been beneficial for us in completing and following up with shared tasks.

That you can check events of your company on it

It was okay I don't dislike anything about it

Events on the comapny News about the company

Project Management. It has proven a very useful project management tool that I was able to share with team members across the company. The Chat, Workgroups and Activity Stream facilities are really useful. Not sure how robust the system would be as a CRM for a large corporate organisation though. Data Inputting Form. The CRM Form creation tool is incredibly useful. I used it to create a way for my workers to forward the results of the data collation work they were doing for me. It works very well, and can be added to a webpage, or used as a standalone form.

The UI isn't the most user-friendly when you first log in, but it's worth taking the time to have a good look around and learn about all of the tools included. It just takes a while to learn it all, as it's not particularly intuitive. Also, the reporting facilities and options are a little thin I think. Though it's a small thing, I'm not loving the constant stream of notifications that comes through when that option is selected, though I do keep it on as I need some kind of reminder system. Though it can be useful, sometimes it's annoying in the way that the MS PaperClip (remember that?) used to be annoying.

Keeping in touch with globally dispersed team members whilst working on a data collation and management project.

This helps groups to organize and access materials in one place.

This is not completely easy to learn in one day.

Mainly storage and organization.

Well, it's pretty tough on where to actually start, this product does essentially everything. But, in some cases that can be good and bad. Some CRM and loaded software packages can get a little overwhelming and I feel like Bitrix24 is on the cusp of that happening.

There is just so much happening at any given time when you are using this software that it can be hard to manage sometimes. There are seemingly 2000 options on the left nav and being from the UX/UI world, that can be a little daunting at times.

I am solving the issues of team collaboration as well as communication. This platform allows you to do many thing, even make phone and video calls through it which is great. Like I mentioned before. It essentially allows you to do anything.

This was a very useful intranet, particularly as we had a small number of employees. The features we used most were the calendar, the activity feed and the tasks. The activity feed helped us keep up to date with what each of us were doing as we worked remotely.

The calendar was not ideal. It made it very difficult to share dates of meetings with each other, almost impossible really as it was only the admin who could do it. Not easy to use at all. As this was the most important feature for us it quickly became obvious we would be better off using something else.

When you all work remotely as a company it can be hard to keep up to date with the activities of everyone, especially joint projects. This offered a free option for doing this.

Bitrix has got a lto of features such as social network, drive, chat, task and project module etc. so it looks like handy. It has got self hosted and cloud versions. If you prefer self hosted version you can pay one time and you will get lifelong license. Also there is mobile and desktop application. Application is compatible with Linux and Mac. Also Mobile application is compatible with iOS and Android. It has got great support. You can connect Bitrix to your Active Directory service.

Bitrix administration panel is very (but very) complex. It is hard to use. Translation is so difficult. You must translate more than 1000 variable. Some pre-translated languages in buying package but there wasn't Turkish Language.

It solves our task distribution and follow needs. Also it is useful for chatting between staff.

Many great functionalities and features but poorly written interface. Able to have the system hosted in house and therefore better control of technical environment. New desktop apps with sync is great and works well. Bitrix24 on iPhone has limited functionalities. Quotes are not available. Data storage with drives and shared access is excellent.

Issues with update of the system on hosted environment. Many errors occurring during update process. System is not well tested and process poorly implemented. Support personal has difficulty communicating on English. This is a Russian company. Response to issues inaccurate and/or not well explained. Inadequate support for oracle database. Outdated documentation and online help.

CRM and content management.

What I liked best was its assistance in a group setting, because you were able to assign tasks to different members. These tasks also allowed you to set goals for yourself and also to keep track on how your partners were doing allowing for a sense of checks and balances.

The interface was a little tough to understand at first and I wish there had been a simpler tutorial on all the possible things we could do.

Business problems that we are solving include marketing difficulties and brand awareness that some companies face. We have realized that task management through this for our collaboration has been key.

Surprisingly it's kind of hard to find PM software that has clear and obvious ways of how to create a new task. In Bitrix24 that's pretty straight forward. The navigation list on the left is helpful.

Never been a huge fan of workgroups or separated work spaces. I see the benefit of using them to separate work, but I'm only going to use PM software in a work environment. I don't like having to constantly check different work spaces.

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This is an exceptional CRM software that is compactable on phone system as well. The reports that can be sought easily and is very helpful to analyse and define success metrics of your program.

The customisations related to this CRM are basic and the customer support isn't that great, the worst part is the support is at the same level even if we've purchased a premium version of this software.

All the projects can be run simultaneously run and is hazel free. The options for integration and the customisation is good providing the option of using it on phone and on computer.

An extensive list of features and products are available on the platform from CRM to task management. The pricing is hands down the best thing about Bitrix. No other CRM platform provides this many features at the price they are offering. It's good for small teams.

The UI is the worst! It's not intuitive at all. No matter how long you use it, you will still end up confused trying to find differentoptions on the platforms. Also, the analytics is not easy to use and configure.

Bitrix is helping us manage our lead generation pipeline and helping us analyse and project revenue from different business channels. It also helps in automating certain process withing lead generation.

I like that you can leave it open on your computer and as the day goes on, you can quickly hop in and out of the platform when needed.

I believe Bitrix requires a lot of operating space on your computer and could be better served with more cloud-based offerings

Communication across multiple groups in a division. We would like to keep track of multiple moving parts and ensure that nothing falls through the cracks. Our business performance has improved with the help of Bitrix.

This software has some useful and elaborated features that can become handy for experienced project managers. I liked the Gantt Chart converter.

As for the specialist that I am, this software presented way too many options and features. At the end of the day, I saw that most of my time flew by over building processes instead of executing them.

I used Bitrix24 mostly for project management and as a personal timetable.

Its a large dashboard where you can keep track of all of your employees and assign tasks, but also follow up on your CRM leads and easily make business oriented websites, I think that is one of the best features

in the world of Facebook, slack, Microsoft teams, it looks and feels very outdated, specially the chat interface, I think its hard for onboarding users who have never used this kind of software, and although the website builder is good, its missing a lot of features and it leave a lot to be desired from the point of view of someone who builds websites on Wordpress

We are a marketing agency and we signed up for bitrix to keep up the work on all of our clients and properly communicate with them and with the team in a controlled environment, I think the biggest benefit is being able to see all of the conversations and assign tasks, so nothing is left unsaid

The ability to do everything you need to do.

It’s overwhelming for someone who is new to the whole CRM, project planning area.

More clients and looking to be more organized.

The price is much lower than Salesforce and some of the other CRM system

It isn't easy to use and on more than 4 occasions something has gone 'weird' with backup data being lost.

We are using as a CRM and employee engagement tool

Huge opportunities for customization, customization, integration with other services. Easy search for solutions to setup questions. The ability to write letters directly from the system with the help of a binding of working mail. The presence of an application for android. This helps to get access anywhere. Activity Stream intranet center Bulk email Calendar sharing Company structure CRM CRM reports Daily planner Email notifications Extranet File sharing and versioning Instant messages Photo albums Project groups Sales funnel Simple access assignment Tasks Task reporting Time management User profiles Workflow

Slow interface. A lot of unnecessary features and settings that do not disable One and the same need can be solved in various ways. This causes confusion in the sophistication of the work. The presence of unnecessary tools in the work complicates navigation and the user's work in the system. Additional functions require certain resources, but they are not used.

Sales, customer management, the division of the customer base between managers. History of interaction Improve Employee Engagement Communicate with All Stakeholders Instantly No Need for Multiple Applications The Bitrix 24 system is designed, first of all, for large business. This is a large multi-purpose portal, self-contained. When buying Bitmix CRM, you choose not a CRM system, but a huge portal with a huge number of features, which includes CRM-system among others.