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ClickDesk Reviews & Product Details
ClickDesk is a cloud-based, live support solution designed for customer service teams. It allows users to combine live chat, voice chat, help desk & a social toolbar for website customer communications in a single, central platform. With ClickDesk, businesses can quickly answer queries, transfer tickets, respond to social media posts, & collaborate with one another.
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| Capabilities |
|
|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare ClickDesk with other popular tools in the same category.
Easy to use and cost effective live chat that we use for our company. Allows us to respond promptly to customer issues, answer questions and increase sales.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
This tool helps me to communicate with my collagues from everywhere.
The program is Very simple and easy to use. Very practicable and not difficult to learn. We offer the lessons for out team.
Sometimes is dificultt to understand all sentences. I need a translation from german to Englisch or Polish.
A customer consulting
A lot of options to customize the experience. Very complete kit of features
Their support can be kind of slow sometimes
Live customer support
It is very fast and easy to connect daily
It is not the best speed with big groups
Better quality of communication system.
ClickDesk has met all of expectations and I have enjoyed the experience.
At first, it is difficult to understand where everything is and how to navigate certain things.
Everything is in one spot and there's no reason to download add ons.
Offers a wide range of features: add the agent's image, receive phone calls through Skype or your landline, and integrate your social media profiles.
For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it.
Excellent live support, no help section unfortunately. Set up automatic triggers that pop up after a pre-defined timeframe. We found them quite effective as you can specify different messages for different parts of your site. The only issue is that you can only deactivate the trigger by deleting it - a major inconvenience.
Quick and easy to use. I really like the simplicity
Not much to disclose I find it easy to use
Issues in the app or if we have problems with software
Its not difficult to use. It has a simple to learn interface
It can take time to load or have delays. A strong, solid internet hardline is needed
Quick chat for troublr shooting issues in filling out forms or answer questions.
The availability to agents at such a reasonable price for an awesome product.
I think the interface could stand out more.
The smooth transition with customers
Never had errors or freezes up. Quick to start up with loading all credentials.
Password. I just hate having to change it.
file sorting, way better than excel.