Drip Reviews & Product Details

I like that I can get help by chat or email quickly.

I dislike that I can’t see all of my contacts on the screen (preview only).

I am a solo entrepreneur. Drip’s workflows save me hours of time every week.

I love how easy and intuitive it is to use Drip! I’ve set up multiple workflows and campaigns and have excellent delivery rates! I love how easy it is to navigate and the set up was very straightforward. Customer service have always been excellent in dealing with my questions and extremely knowledgable. Drip integrates seamlessly with my choice of lead forms and various other integrations such as Zapier and Bonjoro. I love that I can have several emails lists under my account and toggle between them too. overall my whole experience has been positive.

There isn’t anything I dislike about drip. The price jump between tier one (49$) and tier two (122$) is pretty steep which.

My open rates have increased dramatically with drip. From 13% to over 40% and find that I can set up complex workflows so easily and seamlessly.

We’ve been working on a project which we thought we’d struggle to get off the ground, but with Drip we’ve managed to tailor all of the tags and email send times so that everything is working harmoniously in WordPress

At the moment, nothing. We haven’t used it long enough to have dislikes

We completely built our system around drip which has allowed for fully customisable user journeys which is so great.

There's a Learning curve, maybe because I'm not really familiar with marketing solutions but once you get the hang of it the possibility are endless. Your limited only by your imagination

Learning curve, and the guide is a bit confusing.

Mainly basic emails at the moment but I'm working on expanding that to more custom-tailored emails. Definitely more repeat customers as I can use their purchase history to suggest complimentary products

It's easy to get to grips to, makes sense and hammers every other ESP out there.

The massive switch to focusing on ecommerce - it still works for us and is obviously a strategic direction they're going in, but it feels like they might leave us behind in the future.

It's made email automation so much easier for us.

The responsiveness of the customer service team is a critical element to this platform that makes it accessible and productive for our business.

Some of the field restrictions and budding development on customization.

User engagement and constant communication has been critical problem solved with Drip. We have recently realized the automation.

The automation works great and provides a lot of features to create awesome campaigns and workflows.

I was trying to migrate a store with 30,000+ subscribers and their system blocked my account 3 times although that I sent all info requested by their compliance team.

Automation of emails based on customers' behavior.

I love I can segment at a granular level and can create complex workflows and automations

Not all subscribed come over at first with migration

Set it and forget it marketing

I love the Drip flowchart system for creating email campaigns and funnels and all the options using the different segmentations.

I wish it were a hot tick easier to set up, I'm still struggling with the learning curve. There is just a lot one can do with this and I feel a bit overwhelmed.

I want to add tags and labels to my mailing list base, and this easily allows for that and to incorporate it into your funnel.

I am not technical, but I love the ease with which I can build and test creative workflows that play a major role in our profitability. Drip is incredibly intuitive and suitable for the business mind.

Over time - since LeadPages acquired Drip, there has been an unwelcome increase in delays within the solution. Customer support is also no longer what it used to be.

Ease of customer segmentation has helped us target customers more effectively and sell more digital products.

If you're looking for a simple platform that's easy to get up and running, Drip is it. There are templates and tools to get your first drip campaign started within a few hours. Also, their chat support was immensely helpful throughout my usage.

Drip is designed for a fairly simple layout and doesn't allow for a ton of customization. There's no email builder drag and drop tool. That said, my Drip emails had way better open rates than drag and drop tools.

Improving conversion rate and awareness about our paid product. We saw a 40% increase in paid conversion when implenting an A/B test of Drip vs No Drip on our blog.

We have over 27,000 subscribers, and we can use Drip to categorize them, and send them personalized messages.

The only negative thing we can say about drip, is that it's sometimes frustrating that you need over 14 hours to schedule a message to a certain time in each subscriber's specific time zone. Not sure there's much that can be done about this, but it's really the only negative!

We don't have to segment our users manually, Drip does that!

Powerful and flexible marketing automation

It's flexibility also means Drip has a steep learning curve for those without much tech experience.

Staying in touch with customers and in-bound marketing automation

Drip offers the kind of advanced automation (tag-based) that we need without the insane price tag that most email platforms have.

Having more advanced email templates would be awesome.

Sending the right emails to the right people based on the actions they take.

Workflows give me a ton of flexibility and native integrations make building out automation very intuitive and, honestly, satisfying.

If there is one thing I would like to see is more native integrations without having to use something like Zapier.

We use Drip as a watered-down CRM to prioritize follow-up and send email notifications to sales reps when new leads come in or when those leads reach a certain lead score. The result has been quicker follow up and more conversations started.

Drip is user-friendly once you get the hang of it. Using tools like tags and segments, I'm able to give my customers the information and products they want. I'm also able to track my audience through analytics and tags to see what they're interested in to develop new and better products for my audience.

It can take a few tries to get the hang of the forms/rules/workflows if you've never used them before. It would be great if you could test workflows as a demo before they go live. Or watch a bot go through the workflow at an accelerated pace so you can see if it works properly before making it live.

I'm using drip to engage with my community and to help introduce and connect them to my brand. This has been my first opportunity to use a welcome sequence and it has helped me keep my list warm.

As a beginner email marketer, drip has an excellent knowledge base and support team to help me learn the system and respond to questions. Simple actions and workflows. Excellent reports. Integrates well with most of our other services.

Information sent to Salesforce through integration is only sent once. Salesforce does not feed information back to drip once a subscriber is sent. Information that is given to Salesforce is also very limited.

Email marketing and small scale analytics from site and email.

Love that you can use this as a reporting tool and an email system - you can do everything in this little tool!

A few loose ends where I things get lost. Drip is definitely a specialty product and isn't for everyone.

Reporting, and email campaigns.

Easy to use and setup. I can track prospects and send them customized information whether they have signed up for a newsletter, trial or have purchased.

Not crazy about the new color scheme but functionality is great.

Lead and customer followup is easy. Staying in touch with important updates and news allows me to provide good customer service.

Drip's API and flexible workflows allow us to run powerful automation campaigns with our in-house software applications.

Billing is based on subscribers only, we send few emails to a larger number of contacts so we would prefer to have more subscribers allowed on our plan, or a easier way to disable subscribers while they are not part of an active workflow without fully unsubscribing them.

Drip provides a excellent base to manage our prospects, triggering email campaigns and using webhooks to fire actions on our external applications. We also leverage the subscriber profiles to alert us when a previously disengaged customer comes back into the market.