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Freshdesk Reviews & Product Details
Freshdesk Overview
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level IVRs, business hours, and holiday settings to help your agents manage call volumes without compromising your customer experience.
Freshdesk Pros and Cons
Pros
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
- Some key features like AI are only available on the most expensive plan.
Freshdesk Product Details
Features
Attachments/Screencasts
Automated Response
Customer Portal
Customer/Contact Database
Customization
Dashboards
Email To Case
Reporting
SLA management
Ticket Collaboration
Ticket Creation User Experience
Ticket Response User Experience
User, Role, and Access Management
Workflow
Deployment
Cloud, SaaS, Web-Based
Languages Supported
Catalan
Chinese (Simplified)
Czech
Danish
Dutch
English
Finish
French
German
Indonesian
Italian
Japanese
Korean
Polish
Portugese
Market Segments
Enterprise
Mid Market
Small Business
Freshdesk Pricing
Pricing details:
Started
Growth
Pro
Enterprise
Freshdesk Media
Freshdesk Videos
Freshdesk Images
Freshdesk Alternatives and Competitors
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