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Freshdesk
Formerly Freshcaller
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4.4

| Starting at

$0

Per Month

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Freshdesk Reviews & Product Details

Freshdesk Overview

What is Freshdesk?

Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level IVRs, business hours, and holiday settings to help your agents manage call volumes without compromising your customer experience. 

Freshdesk Categories on Findstack:
Freshdesk Logo
Freshdesk

Starting at $0

Per Month

Try for free

Freshdesk Pros and Cons

Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Cons

  • Some key features like AI are only available on the most expensive plan.

Freshdesk Product Details

Features

Attachments/Screencasts

Automated Response

Customer Portal

Customer/Contact Database

Customization

Dashboards

Email To Case

Reporting

SLA management

Ticket Collaboration

Ticket Creation User Experience

Ticket Response User Experience

User, Role, and Access Management

Workflow

Deployment

Cloud, SaaS, Web-Based

Languages Supported

Catalan

Chinese (Simplified)

Czech

Danish

Dutch

English

Finish

French

German

Indonesian

Italian

Japanese

Korean

Polish

Portugese

Market Segments

Enterprise

Mid Market

Small Business

Freshdesk Pricing

Pricing details:

Started

$0

Per Month

Learn more

Growth

$14

Per Month

Learn more

Pro

$14

Per Month

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Enterprise

$19

Per Month

Learn more

Freshdesk Media

Freshdesk Videos
Welcome to Freshdesk | Best Customer Service Software
Freshdesk Images

Freshdesk Alternatives and Competitors

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