Freshdesk
4.4

| Starting at

$0

Per Month

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Freshdesk Reviews & Product Details

Freshdesk Overview

What is Freshdesk?

Freshdesk is the preferred help desk system for small businesses. Customer service is just one facet of the expansive Freshworks toolkit. Freshdesk also has a ticket management system with AI automation that routes tickets to the most relevant, available agents with great efficiency. The platform has an AI called Freddy, who also works as a chatbot, similar to the bots offered by other tools in this list. Agents also have a shared inbox that allows them to collaborate on more complex tickets.

Freshdesk Categories on Findstack:
Freshdesk

Starting at $0

Per Month

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Freshdesk Pros and Cons

Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Cons

  • Some key features like AI are only available on the most expensive plan.

Freshdesk Pricing

Started

$0

Per Month

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Growth

$18

Per Month

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Pro

$59

Per Month

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Enterprise

$95

Per Month

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Freshdesk Media

Freshdesk Videos
Freshdesk Images

Freshdesk Technical Details

Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Languages Supported

Arabic

Bulgarian

Catalan

Chinese (Simplified)

Croatian

Czech

Danish

Dutch

English

Estonian

Finnish

French

German

Greek

Hebrew

Market Segments

Enterprise

Mid Market

Small Business

Freshdesk Alternatives and Competitors

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