Advertiser disclosure
ⓘ
Freshdesk is the preferred help desk system for small businesses. Customer service is just one facet of the expansive Freshworks toolkit. Freshdesk also has a ticket management system with AI automation that routes tickets to the most relevant, available agents with great efficiency. The platform has an AI called Freddy, who also works as a chatbot, similar to the bots offered by other tools in this list. Agents also have a shared inbox that allows them to collaborate on more complex tickets.
Pros
Cons
Started
Growth
Pro
Enterprise
Deployment
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Languages Supported
Arabic
Bulgarian
Catalan
Chinese (Simplified)
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Hebrew
Market Segments
Enterprise
Mid Market
Small Business
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