Unclaimed: Are are working at Freshdesk?
Freshdesk is the preferred help desk system for small businesses. Customer service is just one facet of the expansive Freshworks toolkit. Freshdesk also has a ticket management system with AI automation that routes tickets to the most relevant, available agents with great efficiency. The platform has an AI called Freddy, who also works as a chatbot, similar to the bots offered by other tools in this list. Agents also have a shared inbox that allows them to collaborate on more complex tickets.
Cloud, SaaS, Web-Based
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