Freshdesk Reviews & Product Details

Freshdesk is really simple to set up, and the ability to adjust interface, workflow, automations, users, and other features allows us to tailor it to our specific business requirements. Onboarding and customer service have been really knowledgable and polite.

Nothing to dislike, freshdesk has helped a lot of businesses.

Aids in the prompt resolution of concerns by serving as friendly reminders on tickets

Ease of creating a ticket and also providing the seamless experience to search the ticket and assign it to the agents.

It is very difficult to confirm about it as I am unable to find any such things. Everything is good

We are in an E-commerce and dealing with cosmetics. So. here, we are using this tool to raise the ticket about the customer queries and it is very helpful and it is easy to keep the track of customers' complaints and resolution.

the interface with responses and the overall feature of verloop

it lags sometimes creating the hassle to assist the customers

I basically solve customer queries and verloop helps us in the same with best-canned responses

Its use full in all the aspects, Could not find a better product than this ever.

API Integrations are much more needed for any of the software products.

making process very simple to communicate with the client.

We got our daily assignments and is very well organized to send emails and/or create tickets

Nothing I think it is great and do not have anything I dislike

complaints and we get to do our daily assignments and is very well organized

FreshDesk is easy to use and has many great tips and tricks. The online resource library is good, but the Helpchat function and support team are great. it integrates easily with FreshChat and FreshSales so we have a holistic view of client interactions

There are so many things you can do with FreshDesk that sometimes we have to think about where to find the specific functionality, but the search bar helps solve that problem

Our product has lots of functionality, and we want to make it easy for our customers to find information on how to use it. The solutions are easy to put together and publish, and we can update any time we have a new client question to respond to. We can even add screen shots, documents and video links to make it easy for our clients.

It's an easy to use ticketing tool with many features and different categories and easily integratable

It can progress in the field of project management process

It helps to provide good customer support to serves best to provide the relavant solution to solve customer's problems

Freshdesk is an amzing helpdesk software tool that can help to organize and resolve various types of the queries of the customer/user by ticketing system. It is an easy to use and efficient software that helps to resolve/categorize various types of queries.We can create multiple types of tags and filters here to categorize the queries of the customer/user. We can apply various types of filters that helps us to use it effectively.

Here is nothing to dislike in freshdesk.This is an amazing software tool that plays a significant role in an organization to handle customers queries/complaints.

Freshdesk helps us to resolve various types of the queries/complaints of the customer. We can categories the queries in the form of the tickets with the help of the manual tags that can be created by ourselves. We can resolve customers complaints in and effective and organized way. There is much more to describe about its features.

The ease of it while using. Different customizations are available which we can select as per our choice. Ease of adding and removing groups, contact taggers, etc. Calling feature in bulit which is one of the best part.

Basically, there are no dislikes or any negative impacts. It functions properly and you customize as per your choice

Freshdesk is providing an opportunity to serve customers in better way and upgraded technology.

Freshdesk customer support konusunda eşsiz bir deneyim sunuyor. Kullanıcı dostu bir ürün olmak ile birlikte ekranların sade ve şıklığı işi yaparken mükemmel hissettiriyor.

Freshdesk karmaşık yapıdan arınmış fakat özeleştirme konusunda uzun bir yol sunuyor. Biraz bu tarz ürün bilgisi olanlar her şeyi yapabilirler ama yeni başlayanlar için kısa olsa da bir yol var.

Müşterilerimizin sorunlarını çözme konusunda bize çok yardımcı oluyor. Hem müşterilerimiz bizimle taleplerini çok rahat paylaşıyor hem biz müşteri taleplerini anlarken rahat ediyoruz.

It was my first time using this platform and I am constantly needing support on how to navigate the tool and I am very happy and pleased with the customer service they have provided me so far! All of them are so helpful starting from Jagadeeshwaran, Jeromia, Sandhiya, Deep, Manoj, Dharanidharan, Sushil and Jim! Exceptional service!! I have provided names because I know how important providing commendation and please know that I am grateful for your support and patience.

None so far. The tool is user-friendly and besides, you have the customer support to assist you. Superb!

I am having issues issues in creating automation but as soon as I was able to create them with CS help, everything goes smoothly and it is like a walk in the park.

All tickets managed properly. Easy to search.

Well, till now i have not found anything which i can i dont like it.

It is very benecicial for me. Freddy is helping me a lot with my professional emails.

Intuitive and user-friendly interface Powerful ticketing system with automation Multi-channel support for seamless customer interactions Robust knowledge base creation and management Customization options for branding consistency Comprehensive reporting and analytics Scalable to accommodate growing support needs Extensive integration possibilities

Pricing Structure, Limited Advanced Reporting, Lack of Some Advanced Features, Limited Native Integrations, Customer Support Responsiveness, Limited Native Integrations

Freshdesk solves challenges associated with efficient ticket management, automation, consistent multi-channel support, knowledge base creation, customization, data analysis, scalability, and integration. By addressing these problems, Freshdesk empowers businesses to provide exceptional customer support, enhance customer satisfaction, and streamline support operations.

Canned responses is helpful adding priority also helps cateogrize work a bit better.Ticket assignment and SLA monitoring helps avoid escalations which really does help.

having the access to send emails from another user's email ID.I should not have the access to send emails from others email ID.The canned responses section doesn't alloow searching for responses anymore and i have to switch to the next page.

Canned responses is helpful adding priority also helps cateogrize work a bit better.Ticket assignment and SLA monitoring helps avoid escalations which really does help.

Freshdesk helps to maintain the consolidated list of tickets received and helps to track with the live status and helps us close the tickets. Very easy to re-assign if required within the team or cross teams.

Like everything about the tool and have everything required.

Maintaining and tracking the issues or queries received from the clients. Help us to audit and improve customer support and SLA's.

Excellent user interface, easy to use and configure.

It's good to have API integrations in the software.

Tracking cx esclations and issues.

User-Friendly Interface: Intuitive and user-friendly interface to facilitate ease of use for both agents and customers. Mobile Accessibility: Mobile-friendly interface or dedicated mobile app for agents to manage tickets on the go.

NA, This is an awesome product. Can also do better in integrating with other systems as well for a better user experience, rather than switching between multiple sits.

SLA Management, Ticket History, Ticket Notifications, Ticket Escalation,Ticket Prioritization

I like the best Freshdesk is the interface and way it's designed to handle emails and resolve in a easier way. It's a must needed office tool to complete all the customer's queries under one platform :)

Nothing much because it's an amazing tool to all who would liked to handle the customer queries. You can add a feature to login through the mobile number that's all.

All my emails are under one platform and I can easily assign them to my fellow tem members and also monitor the ticktes. This will help me to reslove the queries on the and keep up the SLA.

Freshdesk is very intuitive and user friendly, everything works flawlessly and with almost no bugs and hick ups.

Nothing that I can type in from the top of my head.

It's solving the company needs for ticket logging and it helps be with reports and following KPIs.

Easy to navigate, simple to use. Quick and reponsive support.

Sometimes it takes too long to uodate tickets.

I cannot point an issue