Freshsales Reviews & Product Details

We like to be able to perform statistical relevance analysis in a few minutes. Freshmarketer has the ability to create sales funnels, and to apply analysis to them as well. As thermal map management software is excellent, it allows to map behaviors and sales. It has a well structured communications panel, and the segmentation system for campaigns allows to segment publics under customizable criteria. We also like your management tool for landing pages.

Freshmarketer does not offer tools for managing support tickets, so you can not add a section to our website where customers can send messages directly. The radial mapping takes a long time to process. The platform does not handle surveys, and does not apply terrirorial and radial cartographies. Maps can not be integrated to external platforms. It also does not handle multivariate tests.

Thanks to the use of Freshmarketer we can get a better management of the analytics of our website. Sales management is personalized better, and it is easier to do targeting among large audiences. Freshmarketer has facilitated all our work of converting clients from the landing page. It has also served to apply mapping to clients according to their behavior on the page.

Before Freshsales I was using multple tools to keep track of and manage lead flow: a chat tool, support desk, analytics, CRM. Now all of it integrates together perfectly. I love being able to email leads and schedule emails right from the dashboard, as well as customize it exactly how I need.

This is a robust tool, so it took me some time to figure out how to use it to its fullest. The learning curve was longer than other tools I've used, but now that it's the way I like it, it's great.

- Making sure leads don't fall through the cracks - Following up with leads - Tracking conversion rates and sales each month - Identifying holes in my sales process I've been able to finally keep track of all my leads, what emails I sent them, if they interacted with my site, engagement

We like that the platform brings an integrated phone, which allows us to track the behavior of our users, that reports can be created by applying an agile methodology, and that we can manage sales on the spot. With Freshsales you get great territory management, call lists, and customer databases in general.

Freshsales does not allow the user to make forecasts of sales, or handle contracts or documents in general. It does not categorize customers online, nor does it integrate quickly into social media platforms. The scoring system for potential clients is confusing, since points are calculated subjectively, and having a team with several members, some of them can give another rating, which causes disorganization.

By using Freshsales we get the possibility of integrating emails to the CRM platform, and we have also improved the ability to make phone calls. We also save time by not having to verify the information before providing solutions to the clientele. It can be said that increasing the practicality of customer relationship management is only the beginning. With Freshsales, the marketing and management tasks of the pipeline sales (sales funnels) are optimized.

I like Freshsales.io so much because of the infinite capacity of customizations and integrations. This allows my users to create tracking systems with multiple points of contact with the client. The new future to manage duplicates was a great addition. I also love the ability to attach documents to client files, it really is useful. I conclude with the fact that fresh sales are constantly changing and in my 6 months of use I have seen that the anticipated improvements appear before my eyes. It is perfect for users who are looking for a cost-effective and flexible solution for customer relationships. The problems in its use can be solved through the support and improvement of the software itself. It is a great CRM. It even offers us an integrated phone, an integrated email system, user behavior, a tracking system and a reporting system.

The system is relatively easy to understand, however, when it comes to use, I find that it is very clumsy. We were able to see how open configuration and free personalization can overwhelm even experienced users. I would even say that the programmers and web designers of Freshsales.io had a greater influence on this product than on relationship management professionals. It's like a "Droid" cell phone. The technology in the phone is superior and much more advanced, but users are not used to its application. As has already been written, Freshsales.io is really intuitive and easy to use thanks to its accessible menus and filters. There is also the possibility of customizing some general views to keep all the essential information at your fingertips. It is possible to automate pipes and workflows as necessary.

The ease of delegation of tasks / collaboration with others on the team is a walk with FreshSales.io. Another benefit is the task, reminders of appointments in time zones. In addition to this, you can also tag the location of the meeting accurately in the Uber application of Google Maps, helping to achieve specific goals by creating a valuable agreement for each lead imported into it. Bid management is really intuitive, like all other available functions. Contacts can be easily imported by loading their customer lists in CSV or similar format. In addition Freshsales.io helped my company in: delegation of tasks to the team, monitoring of the activity / ¬ performance of the team, increase in the accuracy of the sales forecast, identification of unattended contacts in the database.

Easy on boarding and immediate use without extensive training or support.

Could improve ability to customize some of the fields, but still great functionality for the price point.

Coordination of investor fund raising and BD

This optimization tool we liked first for its design, oriented to online marketing campaigns. It is very easy to convert visitors to our website through its Heatmap functions and A / B tests. We like the platform to handle session replays, and its radial mapping system. It is also excellent for taking the analytics metrics of our website, and for organizing our sales information. Another powerful tool that it has is its audience targeting function.

We think that their territorial maps are not dynamic enough, and their management of the landing pages is quite limited. We do not like its campaign segmentation tools, nor the application of statistical relevance analysis that it has integrated. Freshmarketer is slow to optimize behavioral maps, and its Dashboard is not properly structured.

Freshmarketer has helped a lot with our visual edition of the radial maps. With its implementation we have made the analysis of websites take less time, and the cartography of documents is much more accurate. It is also easier to perform analysis of sales funnels, and make separation tests to visitors of the page.

We like the organization that grants for the management of tasks. These can be easily integrated into our email. Its integrated CRM is excellent at allowing us to make phone calls on its own, without the need to resort to other communication softwares. Your channel system has made our customer management much simpler. We like your views of business processes to be customizable.

We do not like the customer account manager to be confused with the contact manager (they look a lot like each other). We are annoyed that the column editor can not organize them by using automated filters (dates and type of sales project, for example). We have found that their customer service management tools are quite poor, as in the case of their analysis function, or the email response tool.

Freshsales has proved to be very beneficial for marketing by email, and therefore to improve the automation of our sales force. With freshsales it has become easier to manage leads, as well as sales contracts. We are also in better contact with customers, thanks to its internal chat integration.

We really like your A / B test management system. It is excellent to be able to create statistical relevance analysis, and sales funnels. In addition, freshmarketer allows the creation of maps terms for testing, and the segmentation of marketing campaigns, and public. We also like your landing page management tool, with which you can also manage forms online. Its communications panel is quite centralized.

The platform does not allow handling surveys within our website, which limits us a bit when making feedback collections. It does not allow to create radial or territorial cartographies, in the case of thermal maps. These are not integrable either. We do not like its function of optimization of conversion rates, nor its manager of work objectives.

Freshmarketer has helped us a lot with the management of thermal maps, and with the conversion of visitors to our website, thanks to functions of A / B tests and session repetitions. Its price of $ 99 per month seems very convenient to us, because we do not have a big budget for software, since we are a small company.

We like how easy it was to configure it, the different tools it offers us for analysis, A / B tests, funnel and many others, it shows us everything in a main page, which makes it manageable to handle it. Freshmarketer is a robust tool ideal for marketers and marketing teams, in our organization we are very familiar with their way of working so efficiency and dynamism are growing all the stronger.

The price seemed high to us; but in fact it was worth the investment, Freshmarketer fulfilled and fulfilled our expectations, the work flow is kept clean in the same place, possibly it should have deeper functions and it is not of great inconvenience for our company.

The point of time is what has solved us the most, its tools are designed for digital advertisers, and that's great very useful, it has several alternatives and adapts to each need is a powerful tool for testing, without complications or mistakes as long as you manage to manage it completely, this is a tool that has made our company grow potentially.

The tools of Freshsales to track sales are quite complete. These tools give you a lot of important information to analyze the process of selling a product from the beginning to the end. Being able to review all the details in an integral way helps you to access more data and improve the sales process to see what is most wrong and what is best working. You can make contacts through mail, calls and also identify potential customers who may be interested in your products. The calls are a good way to establish contact with potential customers, since it is a more direct way to know their interests and to be able to better inform them about all the characteristics of the products.

The interface is somewhat simple, it lacks some functionalities and the menu has difficult options to access. Many times when you are looking for a specific tool or configuration you must get into several different menus until you find one of them in one of them. They should better organize all the menus so that everything is more visible.

Our sales are now more effective. With freshsales we have been able to improve the sales system and we have managed to see what mistakes we made in some parts of the process. Analyze the information of the entire sales process has served to adapt and make changes quickly. We communicate more directly with our customers through Freshsales. We mainly use telephone calls, since it seems like a good way for the client to know our products better and we know what they want.

There are quite a few things that we have liked about this software for heatmap. Firstly, its deployment in the cloud (very stable) and its orientation for sales management. Freshmarketer offers the user a test management tool, with which it is excellent to conduct market studies. It also allows the possibility of creating, organizing and segmenting marketing campaigns for email.

What we did not like about this platform is its price. Freshmarketer costs an investment of $ 99 per month, which seems excessive that there are other software heatmap cheaper and with the same specifications. The visual editor of freshmarketer is slow and not very customizable (a problem for marketing automation) and its radial mapping management tool takes a long time to work.

Thanks to our use of the freshmarketer platform our sales management has become much faster. Our handling of landing pages has become more varied, and now we are allowed to perform statistical relevance analysis of each marketing campaign. It has also facilitated the creation of thermal maps and the mapping of behavior in these.

We liked freshsales the system of tasks (tasks) with which it is extremely easy to organize the work in phases, or cycles to complete. We really like that freshsales allows the user to integrate emails to the integrated CRM tool that it brings. In addition, a great plus is that it allows you to make phone calls (it has an extensive multi-channel communication system).

We do not like that it is so limiting when it comes to the accessibility permits of each collaborator that we add to the tasks. We do not like their ability to integrate into social networking platforms, nor their ability to integrate accounts. Another problem is that it does not offer a Dashboard in which the use of kanban boards can be implemented. This would make it easier to work.

The freshsales platform has given us many advantages regarding our possibilities to communicate with customers. Now our relations with customers are better distributed. Before we had problems with tracking our business processes, but this has been resolved with the use of freshsales. Its simplicity has made it easier to work.

We highlight the good representation of Freshsales software, it has contributed in our sales processes, project opportunities, tracking of customer journeys, identification of potential customers, this software has organized every step in order to make our sales, it is gratifying product because it is easy to use, practical, simple to operate, its support is fast and instantly.

Their weaknesses may be the high rates to acquire this software, they must lower their prices a little, their graphics or interface are simple, they have to improve them more thoroughly, to add more features and publish instructional videos that serve as support to help Know how to handle this product.

It can be said that it has been a great opportunity to have this software, it has allowed us to strengthen our relationships in a short time, it has organized and structured our sales, it is a good software, a good tool.

Freshsales has incurred many advantages for our company, we can immediately track any sales project within our company, its follow-ups have been the primary guide for the search of contacts or potential customers, its reports are good and it reflects us quickly what we have pending, sending emails is easy, its management is effective and timely, no doubt this software is very good.

As everything has disadvantages like not a few tutorial videos that this software has, when we started to manipulate this software it was difficult for us since we did not have support from someone to advise us in the operation of this software, its interface is very simple, they need improve it

It has been very helpful and support to have this software, it monitors the projects to be followed very effectively, by means of its simple functions it allows us to manipulate it in an easy way.

We have introduced Freshsales to our company in order to advance in the matter of the organization of our clients and projects, we feel comfortable with this software because it has allowed us to timely monitor the progress of our sales or business, apart from being a good component because through this software we have established a high progress of our efforts within the company, it is very optimal operation of this tool, it has good functions, it is a light software and offers a safe environment.

It should be noted that there are few insolvencies that this software has, they must improve its interface, which is more practical and pleasant to the user, it also lacks more features to be complete and the company feels more supported with this software.

We loved the fact that it could take the monitoring and monitoring in an effective, easy and safe way, the interaction between client and administrator is something great to finalize some pending projects of the company.

It is very important to have Freshsales as it directs and tracks the journeys of our clients, carrying out follow-ups and managing future businessmen, it can allow making calls and sending emails to potential customers, it makes reports and detailed analysis of our customers, can be supported by email, is suitable to optimize our sales and streamline work processes.

Freshsales as all software has weaknesses or disadvantages, as to modify some process sometimes becomes complicated, it is a tool that has a very basic, simple interface, should adapt or implement more themes or improve the interface to make it more attractive for the administrator

It is just good, it saves us time and money in every process that is done, it carries out an effective follow-up, it traces the clients in a timely manner, it is not so difficult to handle or manipulate, it has good characteristics according to what is required.

We like very much the task system (tasks) of freshsales, since it allows us to organize our progress easily. We like the platform's ability to integrate into emails, and chats with customers, due to its integrated CRM. Something we also like about freshsales is that it has a wide capacity to make phone calls without having to access third-party software.

We do not like that the number of collaborators for each task is so low. That makes it a little complicated to keep track of who participates or not in each stage of the project. We think that it is quite limiting with the accessibility permits to the information, and the importation of accounts takes a long time to process each account.

With freshsales we have achieved many advantages when communicating with our customers, because it has many channels through which we can contact them. Before we had enough problems to make visual follow-ups to our sales processes. This was mainly due to the fact that the CRMs we used did not have good integrations for sales management.

Freshsales is an excellent and very attractive crm due to the fact that it allows us to analyze the attention that is given to the client, and because it allows us to manage the internal sales system. It is very good to manage marketing campaigns, and to review the performance metrics of each client online. Your email marketing application is very good, just like your live chat tool.

Something that has bothered us from the beginning with freshsales is how complicated it is to distribute to our potential clients, because their segmentation tool is a bit limiting, and you can not do a good follow-up of interactions. Your ability to import large databases from Microsoft excel is quite limited. It does not allow tracking expenses and influences of customers for banking.

Thanks to freshsales our sales automation campaigns are more successful than ever. It has been excellent for marketing by email, and for sales management in the field. It has also been very good to keep a good control of answers by email.

The freshsales task execution system is excellent, very easy to manage. We like that it allows to make telephone calls without having to go to external services. Freshsales allows adding collaborators to the list of tasks, so that the work is more fluid. A point that we like a lot about freshsales is that it allows adding collaborators to the task lists, which makes management more fluid.

It is quite deficient in terms of importing accounts and contact databases from excel. It does not allow us to properly track the status of each business, and your android application is quite slow, especially when it comes to synchronize. Regarding the permissions that the administrator can grant to the collaborators, these are a bit limiting with the content customization.

We had a lot of problems looking for a service that offered a quality CRM, which would allow us to correctly guide the sales force. Thanks to freshsales we can better define our potential customers, and we can communicate more easily with our customers. Thanks to freshsales we can better define our potential customers, and know which ones are best for us.

We love how easy it is to use freshsales. This "sensitive CRM" offers a good combination of traditional communication methods (email, chat and phone calls) so that the communicative experience with the client is as wide as possible, without the need for external programs.

Its configuration of permissions for collaborators is very limiting, because it does not allow to give them much freedom. It is not good for importing databases from external services (nor for exporting them). Your customer segmentation system is slow and does not offer enough information.

Thanks to freshsales our customer management is much simpler and more coordinated (when it comes to group collaborations). Before we could not do correct visual tracking of all business processes, but luckily with the use of freshsales this is no longer a problem.