Freshsales Reviews & Product Details

- Quick onboarding - Seamless integration with existing systems - Easy enough to use for agents

- Limited reporting scope - Lead fields are more aligned to B2B use case rather than B2C - Customer service can be more proactive

Lead management for our ed-tech startup. Increased leads serviced/agent by 33%

Reports and Analytics, Filters and Zap integration

Sometimes it is a little slow and direct integration is limited

Customer management

I like that the interface is easy to use and understand. It makes sense immediately after logging in and is very intuitive. I also like that there is a phone system and that it integrates all your call and email information automatically into the CRM.

The font is a little hard to read and is especially small, making it a bit difficult to be able to see things. Sometimes we have forgotten to save notes in records because the letters are so small. I also don't like that it creates leads automatically from emails because it creates a lot of incorrect leads.

Being able to create an efficient and easy to use sales pipeline.

This tool is great for every marketing specialist to use, as it allows you to get full information about the company's potential customers, the software is very easy to use, which is a great thing to allow people to get the most out of it. With this service you can provide customers a completely personalized attention so they can get a very good experience, the platform has special features that allows you to measure the score of each customer, channel sales, reports with amazing accuracy, is available for mobile phones, I sincerely dare to define this service as extremely agile because it allows people to achieve a lot of objectives.

Its analysis function works very slowly when processing large amounts of data and often this causes great loss of time for users who use the software, I would like to see improvements in the future to avoid having problems with this function. Among other things, I can say that this service is very good and this is the only weakness I have managed to observe so far.

We use this tool very frequently in our company to process data about our customers and evaluate the performance of each campaign implemented, through this tool we have been able to personalize in a very innovative way the attention we give to each of our customers, allowing us to obtain the results desired by us.

If you are a small business, this is the best CRM you can find. It’s easy to set up and to get moving quickly. You can set up your dialing directly from within the CRM and track sales pipeline, phone calls, email contact, and more.

There are not as many features as other CRMs, but those features also do come with a price since Freshsales is not as expensive as other options.

Managing sales pipelines, phone and email outreach, and more.

This CRM is easy to set up. It seems to work right out of the box without a ton of work in setting up. This makes bringing on the team to it a bit easier.

Pricing is confusing with all the different charges. You get charged per user per month, then per user per month for other integrations, and per phone number, as well as minutes, etc. Very confusing and hard to tell true cost.

Having a working CRM to track sales pipeline, make calls, track calls, etc.

simple CRM process - especially useful for small businesses. freshdesk integrations work well.

integrations are nonexistent besides freshdesk integrations. would be great to have 3rd party integrations that support other functionality other than what freshdesk is working on.

creating a CRM platform to be able to follow sales pipeline, report sales, reporting calling and email outreach info, etc.

interface is awesome. everything makes sense with one glance and coming in with no experience you can visualize how the crm works and the pipeline flow. very easy to make calls right from the CRM itself and you can enter notes while you are making the call. email integration with gmail is awesome, you can send and receive emails right from the CRM.

a bit difficult to set up and customize. customization options are there, but it takes a bit to work everything out and customize it exactly as you need.

being able to keep track of sales pipelines, make calls, track calls, and record calls, send emails, text messages

Freshsales is a lighweight and easy to use solution for a CRM. If you want to get things up and running pretty easy, this is a great option. When looking to set up a CRM we needed a solution that could be implemented as quickly as possible, and this is why we ended up deciding on this option for a CRM. Customization options are helpful and useful.

free plan does not have a lot of options so you likely need paid plan to be able to do anything useful with the software, but they do offer a free trial.

having a CRM that tracks account executive and sales development representatives funnel and overall pipeline performance.

great CRM. very easy to use interface. anybody can understand how to use and people can pick it up very quickly. dialing is very easy to do from the CRM if you have freshsales integrated.

difficult to set up at first if you are trying to integrate other services, etc.

being able to keep track of sales pipeline, make outbound calls, record calls, etc.

very easy CRM to use and learn. lead management and pipeline management makes sense and is easy to understand.

migrating data from other sources is difficult because everything is integrated differently than in other software

using as a CRM for sales pipeline management and for making outbound calls, monitoring outbound calls, and tracking sales information.

very easy to use and integrates perfectly with freshdesk, freshcaller, etc. and other integrations by freshworks. support team is super helpful and can assist

difficult to set up at first and entering data into the crm and setting everything up is a little hard

being able to keep track of sales pipeline, make outbound calls, record outbound calls, etc.

easy to use interface once you get everything set up. integrates with email perfectly and has a dialer within the software.

a bit difficult to set up in the beginning, but once you get everything set up it is great

being able to keep track of properties that are within the sales pipeline, make outbound calls and emails, record and track calls, etc.

A great CRM with tons of different tools including a built in dialer for making outbound phone calls and also mass email campaigns for sending large amounts of emails.

some of the customizations are hard to figure out or you need to make workarounds in order to get it to work.

allows us to make outbound calls, track outbound calls, track emails, and other CRM features.

super easy to use crm making transitioning to this crm a lot easier than with other crms.

does not allow 3rd party integrations as sometimes there are features that are not available.

use as crm, outbound calling and tracking, recording, etc. and for reports of sales data

Great pricing point and affordable to small start-up. Very user-friendly and easy to learn. I'm able to achieve most automation tasks like creating a email journey and also creating different lists within the journey.Setting up heatmaps, session recordings and all of these features includes a detail reports that gives you great insights and help you make data-driven decisions.

Their customer support can be slow. And since they're just starting some of the integration with freshsales are still work in progress. Things like being able to import and export certain contacts are not available ATM.

I'm able to increase my conversion rate of different landing page through heatmaps and session recording. Also able to test out different creatives and content through A/B testing.

The customer service of Freshsales is what stood out to me when first beginning the service. From there, it has easy customization and helps keep all of my contacts organized.

When they add new features, I am not able to opt out of them. Example, "Freddy's Insights", it adds an extra step for me by having to click out of that before I can see all of my notes for a client.

Keeping up with my clients and following up in a timely manner. The benefits have been great as my clients see my persistence and consistency and tend to use my service more because of that.

In a Business where we may encounter many issues , and which are to be properly categorised , and that based on available Data to list them in terms of their Importance .. Fresh sales is something Besttt

While during option selection it hangs up some times

Concerns ( Primary subject ) , Feedback , Methods of Implementation

Ease of use, simply navigation, without numerous unnecessary and rarely used features. It allows our company to track leads, with flexibility to create fields to track as we need.

The reporting functionality is lacking. Not the most intuitive, but the biggest is is there isn't an easy way to fully automate exporting data into external reporting dashboards without building a solution through the API.

It helps u keep track of number of leads being generated, and how they progress through the sales funnel.

Easy to use and easy to learn how to use it Multiple functionalities: calls, mails, Possibility to link contacts with other contacts or institutions or whatever. It's very convenient to link people. A lot of possibilities to create reports Easy to connect with other CRM and transfer data ... I also liked the Pipeline which is very easy to use: easy to change state, to put alarm or important tasks: easy to prioritize Possibility to register your phonecall to be able to remember in the future what you were talking about or what you discussed. It is very helpful to redact the note after every call.

not that much I didn't like. Maybe the fact that connexion with Gmail wasn't working that well two years ago when I was using it. it could be nice to have other possibilities such as create and send a newsletter from the CRM

Efficiency in my daily working day. Don't forget a task or to recall someone or to send an email