Freshsales Reviews & Product Details

What I like most about Freshsales is its ease of use and intuitive interface. We can easily update our customer information with just a few clicks, saving us time on manual data entry. The ability to quickly organise reports gives me more insight into each deal and better visibility of overall sales performance from one system was also an important factor in choosing Freshsales over other CRM options for my business. I also find it really helpful that we're notified when someone updates or makes changes to a record - this way I'm always up to date with what's going on across the teams.

If Freshsales had technology that could automatically assess problems and suggest possible solutions, it would be much more beneficial to me as a customer. It would also alleviate the frustration of having to communicate with technical support multiple times before getting the answer or solution I'm looking for.

With Freshsales, I am able to track the progress of our sales pipeline more effectively and identify opportunities for improvement. This powerful CRM tool provides real-time insight into customer relationships so we can better anticipate their needs and quickly increase conversions.

I liked their easy-to-use workspace where I can easily find tooltips to know what that means. Even though it's quick to set up the entire system on any platform, I have to add my mailbox like Gmail, from where it automatically adds my contact emails to the sales dashboard. I also have good responses from their support team whenever I message or call them for help. They used to solve the issue with passion and quickly.

Little bit costly for a small business and has lots of glitches while integrating with freshcaller and freshdesk. Sometimes reported getting overwhelmed with wrong attributes when exported in an excel sheet but support get it solved for you fast.

I used to do all my sales things on an excel sheet which was a little time-consuming but in my control, I needed a solution to replace the excel sheet with some simple easy-to-learn, and elevate things in team easily. Freshsales solved these issues and get me onboard easily with their support team help. From now on I was using this tool even on my phone with quick report analysis.

Freshsales Suite is an easy and fast deployment tool, that can easily take care of all basic requirements for most kinds of business, with a basic and intuitive interface that is quick to learn.

There are certain configurations and processes that can be very repetitive and manual.

Lead data acquiring, deal manipulation, and sales funneling are quite a simple processes to define in this CRM

They have land pages and mail marketing platforms in one place. I love the Journey feature, it brings all customer iteration and flows visually. Gmail integration helped us to didn't lose one customer message too.

Freshsales is part of a major suite: freshworks. They have serious problems with licensing and plans. Some parts, like freshchat (the chat) and freshdesk use different servers/locations, and it is hard to make it works smoothly.

It centralizes my customer and marketing handling. Now I can create land pages and manage mail lists in one place. I also liked IA score to my contacts (Freddy)

Freshsale is really to use from the begining. You can understand how to work with the system from the first time you log-in. Freshsales also provide you everything that could help you manage a CRM system. Especially, the workflow fumction that could help you you to automate your work and make it more efficiency.

The CPQ function is not polish yet. It make the experience not smooth. Also, Freshsales does not have the approval function so it could be challenge to the manage.

Freshsales help me to manage the data and make it clearer as well as more visable to work with. It also help to mamage the sale to.

It's a very easy to navigate and has multiple functionalities

It needs an accompanying app, especially for making calls.

Collection and storing of data in one central place

Easy to use. Can simplify the visible fields to just include relevant ones. Works for a one person business like mine.

Support can be difficult and time consuming.

Keeping track of clients

I like how easy it is to shorten the sales cycle; it has powerful technology that allows me to figure out the intentions that a prospect has while visiting our website and know how to proceed with our sales marketing tactics. One of the most potent tools that Freshsales has is its sales sequence automation; it allows me to schedule many emails and SMS in bulk to ensure that the marketing campaigns are sent in a timely manner so we can reach the most clients, it is highly advantageous and it allows me to customize all the campaigns so I can make it more personalized for different prospects that want or are looking for something different from one another.

The support help is very poor, I have reached out to them a few times about different questions that I had regarding the use of the software, and I received late responses from the support team. It is something that needs to be improved because a support team that works helps the software feel more reliable to me, and I will know that I can actually rely on them if something more serious happens with our data.

I think that Feshsales has helped a lot when it comes to providing an automation service that helps process all the sales and helps close deals efficiently without taking hours to do so. It has created an impactful workflow that helps us speed up the daily work when dealing with clients, as well as helping us keep in contact with them by automating welcome emails and reminders, and it is a system that keeps everything in place for easy access. It organizes all the customers' basic information, and that comes in handy when trying to close a deal as we can easily access different details quickly

It's easy to use and has so many functionalities for marketers, salespeople. Also, they are easy to connect team, always-on support to solve my query. Also easy to integrate the form with website as well.

Many things are there but they take some time for any development. They have good service but they so much time for any development which is understandable because they are big company.

Only thing is they taking so much for any development.

Freshsales includes an excellent user interface design, a vibrant theme, a quick and simple email campaign procedure, and a report and monitor system. Even a novice can comprehend how the gadget operates.

We need more pipeline automation, such as the number of days a contract has been dormant, a few additional reports, and an advanced dashboard to make the process more efficient.

We are gathering information about our clients and establishing company-wide procedures. Each team may log in and view a client's or project's current status. From there, the following stages are straightforward.

Freshsales is a software to handle by eery employees of our organisation. Its use is easy and drastically useful. It helps to find customers in a well-mannered structure process.

Freshsales has limited dislike points because it is available at a cheaper rate so anybody can use it. Just 24*7 customer support system should need to be more active so the software will touch 10/10.

Freshsales solving the query regarding the management of customer data. It analysis the organisation's demand and fulfils it with integration tools. It helps our company to grow and sustain itself in a competitive market.

It's so easy to use. Automation of their Sales Sequence where we can send an emails to users when the contact is created or the status is changed. It automatically send the mail to contacts. It reduce manpower and is so easy to create.

Not as much but one thing that is when the email of a person is in cc their contact automatically created in the list. But i don't want their contact. So i have to manually delete the contacts.

It reduces the manpower and automates most of the work. I like sales sequences that send automated mails after the status is updated in the Freshworks. Don't have to send maually one by one to every contact.

Freshsales offers the best analytical and automate CRM for a sales person. It's so intuitive platform to get on user on different channels like SMS, whatsApp or email.

One thing I dislike is when i publish a customer journey i can't change in it. I can't add any node and extra field. If i want to do then i have to create a another journey for that. It's really frustrating.

We wanted to engage with our customer easily and see to which customer we having conversation so that we can target them accordingly. This problem resolve with Freshworks by having all the leads in one place.

It's so easy to use. Contacts Update, Deals status, and other feature is so handy and useful. Freshmarketer is also integrated into the freshsales now so I can create customer journey which fully automates my work.

One this is frustration whenever I'm doing any work it automatically asks for a refresh a new update is came. It's so annoying sometimes that I lose my concentration.

CRM is user-friendly and it saves a lot of time for my sales person to use it. Also, we can track the call log of all the sales person and they can make the notes for the same.

Freshsales was the most accessible CRM I've ever worked with to set up. It is astounding how simple it is to use and operate. Also quite effective are marketing journeys.

There are several things, but their development requires time. They provide excellent service, but it takes a long time for things to change, which is understandable given that they are a large organisation.

We can examine the client's life cycle in greater depth than was possible with Excel.

freshsale is one of the good CRM you can use in your organization and it has feature like automation and sales funnel to do marketing activity very actively. I loved it and you can go for it.

Everything is good apart from some addon plugins and needs to add more features in automation marketing like automation call solution.

We are using these tools to manage users, do automation marketing, and remind employees about all the upcoming and pending tasks to do. We are able to see and track all the sales leads staus at one place.

It is a platform based on sales automation and to manage potential clients, it allows us to know the interaction of the clients, their marketing knowledge and to know the value that it can have for the commercial processes and this helps us to know everything about the clients, potential customers and helps to find new customers, apart from offering features to establñish a better use, it contains a well-structured calendar, personalized chats, sales arguments and updates with an administrator for the campaigns, it also has a very affordable cost with a time of proper use which means that you can use the system for you needs more often.

Its technical support is a bit outdated since it responds very slowly and when it responds it does not give exact answers and on certain occasions, it does not solve the problem or the doubt generated, which is why they should develop it better to be able to use it as it should, in addition to its application mobile is very slow to pone and is very pòorly informed because it contains almost no information about the service, which attracts inconvenience for not being able to use the mobile application properly.

We use this application so that our work teams can research, search, compare or find suitable sales opportunities, and offers, predict revenue with sales forecast, organize customer information and establish better solutions for our marketing campaigns, this allows us to it allows us to have better relationships with our work teams, increase financial proposal, obtains better benefits and establish better campaigns for our potential clients.

The Analytics feature is an overview of our activities in our customer journey map

it requires a strong internet connection to function properly. I would have wished it had an offline feature and sync

Data quality. it provides us with metrics to make informed decisions

The most helpful is I work with best sales . I appreciate the customer help feature sales tool I use this software

No not at all missing in this product. Everything work properly. To.more sales pitcher

Best thing for new sales person is why sales is best yes freshsale is financially best yes I am more productive. Yes businesses performance increased

They have separate industry specifics set-ups, which helps me to feed and set up the data rightly.

Nothing to Dislike. Their support team is always available, either on chat, mail, or call.

We can deeply analyze the customer life cycle, which was impossible in Excel.