Freshsales Reviews & Product Details

Whole sales funnel is consolidated at one place, from leads to meetings and deals.

There are a lot of bugs and errors in the product.

It is consolidating my whole sales funnel at one place and making it easier to track and make decisions. For me specifically , our sales cycle is around 45-60 days and has a lot of elements invloved. Using different software for different steps creates data quality issues and makes it difficult to map each step.

That is an all-in-one platform for sales and marketing. It makes our workflow easy and communication easier. All contacts are in one place and we can easily follow up with the leads coming in for each quarter. It makes marketing teams understand how sales are doing and we can also look at how many client touchpoints are open. I think this platform is set out with a very good goal of solving a big problem of communication between teams.

It is difficult to manage email marketing and customer journeys are complicated. Also when we are a part of the sales marketing team we need more agile platform that helps us create various templates and designs that make emails user-friendly. So when compare to mail chimp the email marketing platform is not user-friendly. The customer journeys are also not that great to look at. I would prefer a better user interface that will make it much more pleasant and easier to work around.

One place for all sales and communications platforms so that we do not spam or overload the client's email. It's easy to differentiate between the roles and duties of each team and pass on information with ease. Our work doesn't overlap when it comes to making progress with positive communication to potential clients. Also, as we could integrate it with our other platforms so it made our complete data mapping seemless.

the UI looks good and neat reports, user level control is good

If you want to use it with manager and execs on the same platform, the execs will be able to see all the emails of managers on team inbox, which is really bad we realised it after using this for 6 months, ever since then we are asking them to resolve the same bit it has been 4 months and they are still not able to solve it.

captures lead data from website form, lets you use territory access and auto lead assignment works well with that.

Not sure yet. It has got some quite good dashboards but have query with the platform security

Freshsales risks sharing confidential data with others as once you sync your contacts everyone can see your email communications and if there is a contact that you need to communicate confidential information regarding a HR issue of another team member for example others in your team can see the communications.

It hasn't yet as i cant use it due to data security issues

Their UI is passable at best, but the UX isn't great and what they charge for is a little ridiculous. Like ordering a field requires one of their top tier categories.

They don't downgrade well. We were on the highest tier trial. After the trial we downgraded to free. This broke everything, we couldn't create accounts, leads, customers, etc.... Assumed this was because of the downgrade so after contacting support decided to upgrade to a paid account. Still everything was broken. Contacted support several times and was always told "we'll work on it" finally just gave up and moved to another CRM. They offer NO refunds. So if you pay them and nothing works then tough luck I guess.

None as their site doesn't work if you start on a paid trial. I think it's mildly intentional though as you spend a ton of time getting it setup on the paid trial and then when you downgrade everything breaks. So you either pay to get back on their highest tier or wipe out everything you did and start fresh on a lower tier.

I like that it has outbound high volume cold emailing, with phone and chat built in. Most of the time level 1 support has been ok.

There are so many bugs in this software it's hard to get anything done. From basics like just creating a filter of users to utilizing the API, every step of the way has been a nightmare to get this software setup. 1. Working with contacts in the base UI is difficult. The account and the contact do not share information, so if i want to create a search of all contacts with companies that make xx, i can't do that. With saved searches your not able to save the column arragements and have to recreate it each time. 2. Working with different emails and domains is challenging. So if i want to create a sales sequence and send it from my company email, info@xxx, i have to create a special user for info to do that. You cannot send or set reply-to from different emails or domains easily. This also creates issues with links working in the emails. 3. Getting contacts to enter the sales sequences are difficult and too a number of workarounds to figure out. 4. We continue to have a number of issues working with the confusing API and poor documentation. We are just getting started with the software and we have not even gotten started with importing our primary crm for doing marketing or taking daily communications.

I'm trying to create a cold outbound emailing system tied to my main crm for sales for ABM

They try really hard and the product looks interesting at first. But that's about it.

Pressure sales tactics. Once you've signed up, they magically disappear when you need help. Product in unstable and unreliable and the only way to get support is to told them you will close the account. Then, suddenly, you get really fast and nice (but useless) support.

It's a CRM. We hoped it would help us to make our sale process more efficient, but automation is unreliable as for now and you have to enter the same information about the same customers many times for whatever reason. Many scheduled emails are just not sent, they know it's a problem but can't/won't help us. Not recommended.

Price & features is good compared to other CRM's and the functionality is also really quite good.

It's quite buggy and poorly designed and the support doesn't really understand how the system works. It's not up to modern quality assurance standards for a SaaS

CRM for sales

Its cheap and it has phone integration and some basic features like the sales funnel.

It is not a "usable" CRM solution as it lacks very basic functions. Just to give some examples: - you are not able to re-send a bounced email to a group - you are not able to filter different groups like persons who clicked on a campaign and send an email to them - they do not have any autoresponder - there is no campaign management planed in (for example send email 1 and then 2) - the lead score cannot be really customized (and they tell you crazy lies about the reasons) - the do not have any export function, all your data is locked forever in freshsales and you cannot export it - for the time being the SMTP mail function is not working NOTE: Feshsales can absolutly not be compared with FreshDESK (from same company) as FreshDESK is a good and very thought through software. Freshsales is in a kind of Beta testing status and they have not thought about usability. I have wasted a lot of time and money with and can not recommend it to anybody. If you try to use it you will find out that it is a waste of time and you should better use a different system.

Good phone quality, currently used for phone calls till contract ends.