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Freshsales Reviews: 4.5/5 — Highly Rated
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud-calling system. The platform is designed to deliver opportunities for businesses by generating nearly 10 times more qualified leads while providing users with a comprehensive overview of active sales strategies and pipelines.
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| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Freshsales Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Freshsales is one of the few CRMs with a genuinely usable built-in phone system, and at $9 per user its entry plan is among the cheapest in the category. The complication is what that $9 excludes. Sales sequences, multiple pipelines, and custom reports all sit on the $39 Pro tier, which is more than four times the price and the plan most teams actually need.
- What it is: A sales CRM from Freshworks, with built-in phone, email, and chat, plus Freddy AI for scoring and insights.
- Best for: Small and mid-size sales teams that want calling built into the CRM without buying a separate dialer.
- Pricing: A limited free plan, then Growth $9, Pro $39, Enterprise $59 per user per month billed annually. 21-day trial. Verified in July 2026.
- The honest catch: The gap between Growth and Pro is 4.3x, and the features that gap contains are the ones most sales teams consider essential.
What Is Freshsales?
Freshsales is the sales CRM in the Freshworks suite, which also includes Freshdesk for support and Freshservice for IT. Freshworks has spent a decade positioning itself as the accessible alternative to enterprise incumbents: similar capability, lower price, less implementation overhead. Freshsales follows that pattern closely.
Its most distinctive feature is communication. A cloud phone system with call recording, voicemail drop, and local presence dialling is built in rather than integrated, alongside email and chat. For a small sales team, that removes an entire category of tool and its associated sync problems, and it is the clearest reason to choose Freshsales over Pipedrive or monday CRM.
Freddy AI, Freshworks’ AI layer, handles contact scoring, deal insights, email drafting, and duplicate detection. Reviewers describe the scoring as reasonably accurate for prioritizing existing pipeline, which is a fair and appropriately modest claim.
The independent ratings are solid: around 4.5 out of 5 on both Capterra and G2, with G2’s sample exceeding 3,000 reviews. Ease of adoption is the most-praised quality, and reliability the most-criticized.
How Freshsales Works
- Built-in telephony. Cloud phone with recording, voicemail drop, and local presence dialling. The genuine differentiator at this price.
- Unified communication. Email, phone, and chat in one record view, so activity history is complete without integrations.
- Freddy AI. Contact scoring, deal insights, email assistance, and duplicate detection, mostly from Pro upward.
- Pipeline management. Kanban views and contact lifecycle stages on every plan, with multiple pipelines and territory management from Pro.
- Sales sequences. Automated multi-step outreach, available from Pro.
- Enterprise controls. Field-level permissions, custom modules, sandbox, and audit logs on the top tier.
Freshsales Pricing
Three paid tiers plus a limited free plan, with add-ons priced separately. Figures verified in USD on Freshworks’ CRM pricing page in July 2026, billed annually.
| Plan | Per user/mo (annual) | Key additions |
|---|---|---|
| Free | $0 | Limited features, up to 3 users |
| Growth | $9 | Kanban view, contact lifecycle stages, chat, email and phone, email templates, custom fields, basic workflows |
| Pro | $39 | Contact scoring, deal insights, custom sales activities, territory management, sales sequences, multiple pipelines |
| Enterprise | $59 | Forecasting insights, field-level permissions, custom modules, sandbox, audit logs |
What decides your actual cost:
- The Growth to Pro jump is 4.3x, and it matters. Sales sequences, multiple pipelines, and custom reports are all Pro features. For any team running structured outbound or managing more than one sales process, $9 is not the relevant number and $39 is.
- Add-ons are priced separately on every tier. Branded documents at $19 per user per month is more than double the entire Growth plan. Freddy AI Agent runs at $49 per 100 sessions, which is consumption-based and hard to forecast.
- The free plan caps at three users. Genuinely free and genuinely limited, useful for a founder-led team testing the waters.
- A 21-day trial. Longer than most, with full access, which is enough to evaluate the telephony properly.
- Prices quoted are annual. Monthly billing costs more, and Freshworks does not display those rates as prominently.
Who Should Use Freshsales
- Teams that make calls. The clearest case. Built-in telephony with recording and local presence removes a separate dialer subscription and its integration.
- Small teams on a tight budget. At $9 per user, Growth is genuinely cheap for a CRM with communication built in, provided you do not need sequences.
- Existing Freshworks customers. If you run Freshdesk or Freshservice, sharing a vendor and a data model is a real advantage.
- Teams that have failed to adopt heavier CRMs. Ease of setup is the most consistently praised attribute across thousands of reviews.
It fits poorly for teams needing sophisticated pipeline reporting, where reviewers describe the custom report builder as basic against HubSpot or Salesforce, for organizations that cannot tolerate intermittent bugs, which recur in reviews, and for anyone whose process demands sequences on a small budget, since that combination forces the $39 tier.
Honest Pros and Cons
Strengths
- Built-in phone system. Recording, voicemail drop, and local presence dialling included rather than integrated, which few competitors match at this price.
- Very low entry price. $9 per user for a CRM with unified communication is competitive with anything.
- Easy to adopt. Clean interface and fast setup, the single most-cited positive in reviews.
- Freddy AI is useful rather than decorative. Contact scoring reviewers describe as reasonably accurate for prioritizing pipeline.
- A real free plan. Three users with limited features, enough for a founder-led team.
- Large review base. Over 3,000 G2 reviews at 4.5, which is substantial corroboration.
Limitations
- Essential features are gated to Pro. Sales sequences, multiple pipelines, and custom reports at $39 per user make the effective entry price much higher than advertised.
- Reliability complaints recur. Reviewers report bugs disrupting workflow and requiring troubleshooting, which is the most serious criticism.
- Reporting is basic. The custom report builder frustrates teams accustomed to HubSpot or Salesforce depth.
- Add-ons stack quickly. Branded documents at $19 per user per month and Freddy AI Agent at $49 per 100 sessions on top of the plan price.
- AI consumption is unpredictable. Session-based pricing is hard to budget before you know your usage.
- Free plan is narrow. Three users and limited features, so it is a starting point rather than a home.
Freshsales Alternatives and How It Compares
- Pipedrive is stronger on visual pipeline management and comparable on price, with calling as a paid add-on rather than built in.
- Close has a far better dialer and predictive calling, at a substantially higher price once workflows are included.
- HubSpot Sales Hub offers a free tier and much stronger reporting, with a mandatory onboarding fee at Professional.
- Salesflare automates data entry more thoroughly, and suits email-driven rather than call-driven teams.
- Zoho CRM competes closely on price with a broader ecosystem and a steeper configuration curve.
For a broader survey see our guide to the best CRM software.
The Verdict
Freshsales is a sensible choice for a small sales team that spends its day on the phone. Built-in telephony with recording and local presence dialling, in a CRM that people adopt without training, at $9 per user, is a genuinely good combination, and the 4.5 rating across thousands of reviews reflects that the fundamentals work.
Price it at Pro, though. Sales sequences, multiple pipelines, and custom reports are the features most sales teams consider table stakes, and all three require the $39 tier. That is a 4.3x jump from the advertised entry price, and it puts Freshsales in direct competition with tools that report better and break less. Add branded documents at $19 per user, or Freddy AI sessions at $49 per hundred, and the gap narrows further.
Two things to test during the 21-day trial. Run the telephony properly, with real calls and recordings, because that is the reason to choose this over Pipedrive. And build the reports your sales leadership actually asks for, since reporting depth is where reviewers consistently find Freshsales wanting. If both hold up, it is good value. If reporting is central to how you run the team, look at HubSpot instead and budget accordingly.
FAQ
How much does Freshsales cost in 2026?
Billed annually, Growth is $9 per user per month, Pro is $39, and Enterprise is $59. There is a limited free plan for up to three users. Add-ons are charged separately: branded documents at $19 per user per month and the Freddy AI Agent at $49 per 100 sessions. Monthly billing costs more than the annual rates quoted.
Does Freshsales include sales sequences on the cheapest plan?
No. Sales sequences require the Pro plan at $39 per user per month, as do multiple pipelines, territory management, contact scoring, and custom reports. The $9 Growth plan covers basic pipeline management with email, chat, and phone, but not automated outreach. For most sales teams, Pro is the realistic entry tier.
Does Freshsales have a free plan?
Yes, with meaningful limits: up to three users and a restricted feature set. It is genuinely free rather than a trial, and suitable for a founder-led team testing whether a CRM helps. Separately, all paid plans come with a 21-day full-access free trial, which is longer than most competitors offer.
Is Freshsales’ built-in phone system any good?
It is the product’s main differentiator. Freshsales includes a cloud phone system with call recording, voicemail drop, and local presence dialling on paid plans, which removes the need for a separate dialer. For call-driven teams this is the strongest argument for choosing it over Pipedrive or monday CRM, and it is worth testing thoroughly during the trial.
What is Freshsales best for?
Small and mid-size sales teams that make a lot of calls and want telephony, email, and chat inside the CRM rather than bolted on, at a lower price than enterprise alternatives. It is less suited to organizations that need sophisticated custom reporting.
Compare Freshsales with other popular tools in the same category.
FreshSales provides sophisticated intelligence on your business in a simple and easy to use manner.
There should be an option to combine/consolidate accounts and leads into one. I understand the need to break them into two, but in some cases (like ours), a deal and account are actually the same thing, yet we're required to input duplicate information as it relates to contacts, activities, etc....
Sales cycle, sales activities, lead management, pipeline management, etc
The integration with other tools in the platforms makes it a breeze to work with.
Nothing in particular that I disliked in freshsales.
Use of workflow makes automation a breeze.
The Freshsale is very easy to use and on the other hand it gives you all the required features for a small business
i didn't find anything to dislike so far
mainly Leads followup
The system is very easy to use and has a very user friendly UI
The support for this can sometimes be difficult due to time differences
we have realised that this can be used as an end to end CRM
Filters and other features lessen the time and efforts
some field like email cannot fully viewed that if does it may help a lot distinguished prospected client because of email domain
The main challenges Freshsale resolve are keeping our leads/clients information, also all the transaction and activity may help to know more about how we close this deal or how it goes on that may improve our client relationship and transaction in the future.
The calling feature of course and the way it can be organized into separate items like All Leads, Pending Leads, etc
The leads may get jumbled up and the browser cache has to be cleared. My colleague would have a different order of leads(unorganized) from mine.
Getting in touch with prospective clients are helping us very much being a SaaS company.
Having deployed several CRM systems over the last 20 years, i am well versed in seeing usage fall off a cliff very quickly, when a CRM is more difficult than folders and outlook particularly in the Recruitment world... Freshsales though and all the other freshworks really are a breath of fresh air, intuitive easy to use, and fantastic support... I am now moving over to Freshworks as much as I can, they tick the box on every level👍
Nothing, I am happily relieved after many years of paying for clunky CRM solutions...
Work Flow and Data integrity is spot on!
Interface & Look, the support staff is awesome
Nothing. We are still learning but we love it so far.
Still learning all the great features it has to offer. We love the customization!!!
The way we can sort the data, the kind of user interphase is there, it is very easy to use. Talking about the speed of the app, it is super speedy even on the app to increase the performance of the user. A Must recommended CRM for all the company who uses CRM for sales procedure.
Nothing as of now, the only change that is required is the little change of drop-down menu on the left corner. it should be on the right side for better usage.
Talking about sales and sales requirement, Fresh sales solves it all. The funnel is as per the requirement and super speedy. It gives me overall knowledge about my team's performance and individual performance in a click.
It helped me to learn easily and User experience is the best One
Reminders are not working perfectly . It should be accurate and should have option to set multiple reminders for appointments
Able to track and Manage my leads. Auto Enriching help me to rank the leads
The ability to craft well worded email templates which helped to allow us to reach out to large numbers of clients instantly and easily. We have also made use of the integrated phone feature, which allows you to call directly from within the CRM. Being able to document and record all incoming and outgoing phone calls has been extremely useful to us.
We payed extra for an upgraded package because of a wonderful feature which is supposed to extract the clients information from social media (profile picture etc) and update the contact info in the CRM. It works MAYBE once out of 100 times (they blame third party integration software). Even when you supply the clients social media profile URL it never updates the clients photo in the CRM. Also, when FreshSales releases the ability to use the email template feature from the iOS and Android platforms this app will be tremendously more useful. Also, if the mobile apps would allow the user to change orientation from portrait to landscape that would also be quite beneficial. We're hoping that the mobile app will also allow calling from the integrated phone system as well some day. Fingers crossed!
We operate a large luxury dealership here in Canada, and as such we receive a tremendous amount of sales leads. FreshSales allowed us to quickly and easily manage all of our incoming leads with ease.
Visual representation of a sales funnel and the human approach of contacts.
Maybe a stripped down version for a startup should exist. Way too many options are not relevant for a small sales team of 1-3 people. Onboarding should be easier, I was totally confused how to start?
1. Know how deals exist at any given point in time. (I used to use Trello) 2. Know how many people I need to hire based on my pipeline. 3. Whether I am meeting or missing my sales targets.
All communication stays with the file. Bulk campaign can be measured.
I would like more edit option when creating emails.
Organizes me, makes me more efficient helps with communication. Especially since our company is spread out all over the nation.
We had countless salespeople calling and rambling on at us about facts figures and they all seemed like they were just chasing commissions. But when I spoke to fresh sales they actually took the time to understand what we wanted and needed as a business, and bared with us whilst we mulled over each aspect, added to that they answered every single little question we had (and there were many) this totally put our minds at ease and they continue to do so now we're on board.
The lack of bundles they offer with their other packages, for example, we would like to use resh marketer and fresh desk as well but at the moment that requires three subscriptions.
It has and continues to solve problems on a daily basis, it fluidly fills the gaps between our sales team and our main office, allowing for a more seamless experience for staff and our customers alike, Fresh sales have managed everything we've thrown at it with the level of customisation it's grown into the tools of our dreams.
Freshsales is unique in its offering when it comes to reporting. Reports are flexible and highly customizable for us to measure different metrics. Its integrated with FreshChat which again help us in creating an inbound chat to a deal.
Task management still needs improvement. I believe this is already work in progress. Task should be auto-assigned once the previous one is completed.
We are a team of 6 in sales team and tracking different performance/business metrics was not possible until we moved to FreshSales. Today we are able to see a micro level view of the sales funnel at any given point.
Ease of use, sync to various device and user interface is the strong point for Freshsales. It tracks each and every activities of your jobs related to clients. And the mobile plus Web application make sure that you never miss on a client anytime. Easy to use and quite a streamlined process that anyone can use. Great app for startups
Would like it even more if the prices are a bit more pocket friendly.
Easy tracking of various stages of clients conversion, easy assignment of leads to the team.. One stop to store all clients data
It is a straightforward tool, with little to none configuration. Anyone can start managing their sales efforts with a top of the line CRM. It´s freshly intuitive and the UI allows anyone to catch up and start contributing. It allows you to go mobile which is a great advantage to keep all your information sync at all times.
It could include a sales catalog, for any given product. Enabling a sales portfolio or catalog could motivate more businesses to start using it.
We are documenting and tracking all our business efforts on the tool.
I like the visual components and how easy it is to create reports for my sales team. I also love how the Freshsales team is constantly improving the product!
The servers went down one or two times in the past 6 months.
It allows my sales team to manages their regions in a very efficient way while allowing me to have great visuals on their progress.
Simple, affordable, great intuitive interface.
There are a couple of features I just haven't played with yet. Figuring out the transition of a lead to contact took me a few minutes. Not enough of a problem to really complain. I haven't worked with Deals yet, so it keeps wanting to make everything associated with a deal. Just have to know this.
Just a great product that helps us get the job done. Great CRM! Great for sharing leads. We are still prior to launch, so we will see. I am so excited about how much time we will save in training.
The best feature I like about Freshsales is bulk mailing and report generation. When we need to send an email to a large audience then this is the tool for it. It helps us in generating new leads for the business.
Nothing much as of now, all the features in the Freshsales are great and i personally don't have any dislikes
We use freshsales as our primary CRM to send and receive emails from the users, sending bulk mailers when required, adding manual call logs, and tagging the lead status.
Freshsales can hook up to your phone and email and you can log every interaction with your customers and easily go back and access them. You can also save picture to customer files. It has made keeping up and progressing the customer relationship easier than it has ever been.
I have not found anything that I have not loved about this CRM.
On top of an extremely user friendly interface, Freshsales lets you connect with your calendar to set appointments and tasks for you to work on. You can also set it to send a friendly reminder to the person you are meeting with.
1.Comfort while using 2.Valid option for sales action 3.Best in support 4.It reduce lots of time for an individual
There was nothing in freshsale to dislike .
Sales track.Its very useful
UI is very user friendly. Easy kanban view to manage different stages of leads. All in one software
Sometimes get slow while sending emails but overall no dislikes
Deals and leads management
Best part is to gather all the information on single platform.
Should have desktop app or mobile app too.
We are able to track the current sales and deals easily.Hope it would be in graphical format too. Also looking froward for the reporting part if it is there.
The user friendly interface is really the best part.
Nothing to be disliked. It has everything a user needs to manage his contacts and prospects.
Managing contacts have become really simple. Sending emails directly and also having a track of every little detail has been helpful.
We previously used a different CRM to generate sales and later on, we switched to Freshsales the rate of sales we had has improved a lot. The ability to search, download report makes this tool unique to generate sales for a business
The API integration between tools sometimes does not work due to the limitations they have on Freshsales.
We use freshsales to generate leads and convert those leads to revenue. It is our primary CRM to import leads from other sources and send them bulk mailers and cold calling is done and finally the leads are converted to users.
Ease of Use although I have not explored the possibilities fully yet.
Nothing at present. The items I am using are working well. I have not explored all features as yet.
Client and deal management
Everything! The entire system is on point
that you cannot remove fields - this is minor
CRM - SALES AND MUCH MORE
> User friendly interface > Time Saving > Easy to manage contacts > Keeping record of each development during the sale process
Nothing to dislike. As this is one of the best app which I can use even when I am away from system.
> Timely Follow -ups > Detailed information > Real time picture of current status of a particular lead > Easy to update the info
Easy way to effectively manage leads within the team and track and monitor them. I like the built in functionality with email and calendar and the dashboard. Unlike many of Freshsales competitors, even the lower priced bundles allow for high customization!
I hope the different products from Freshworks (i.e. freshdesk, freshsales and freshchat) will be easier integrated in the future.
We can easily manage leads within the team and make the team work more effective together and effectively create and progress on leads.
