Freshsales Reviews: 4.5/5 — Highly Rated

Like the fact that Freshsales is easy to use, feature rich, intuitive, constantly evolving and reasonable from a commercial perspective

We really have tried to find something that we don't like about Freshsales but we haven't been successful it really is a fantastic product

Freshsales has aligned out sales, marketing and customer service teams by ensuring each department understands the customer and how they interact with us and like to interact with us

I like that all our notes, files, calls, emails, everything is all in one place. No searching thru notes or paper files

The biggest dislike would have to be that there is no auto correct on the email...it's not a huge deal but it is nice in Outlook to have my Thnak you's or questinos corrected ;)

This allows greater collaboration and makes finding anything to do with a customer or deal so much easier

Very user-friendly. It doesn't require user to be techy to utilize the tools. A huge help to someone managing or handling lots of customers' information and details. It is well-designed and provides tools to track how customers engagement. The system offers great flexibility with the sales process development team is responsive to user requests and updates the app regularly

Sometimes it hangs but so far so good just refresh it and it is perfect! the support team always on the go to help! Like any other software, It has has a few areas that could be improved. Although we are very satisfied with our experience with the app we found that there is a need for more options when it comes to exporting information.

So far I have no issue with it. All good and smooth. Everything works perfectly on me while using fresh sales

Freshsales make easy to monitoring sales team activities. Best part of generate automatic leads from the email which will help in minimizing manual errors.They will provide complete dashboard of all activities like as CRM, email tracking, call tracking and sales engagement etc. Its very important for me and i also happy for freshsales service.Mainly I also like that Freshsales allows keep monitoring or track all your client. Its's very good interface.

Note taking is pain for me and I dislike that I'm not able to see my missed calls and have not found an easy to way change columns shown in views.

I'm saving time making call and easy to monitoring by Freshsales. It is important in the analysis sales report and sales team monitoring that should be improve increase the success of my sales strategies. I know everyone use this for his/her business success.

I like the Dashboard most. I am Always Up to date with my Tasks.

It would be useful to manually write a date instead of navigating to it.

I use it for Monitoring all my Sales Activity and to See which company is already contacted by another Person of Our Sales team

It's a tie between two aspects, the general ease and intuitive nature of it and just as importantly the easy to use online support staff.

It is a CRM, little things that you get used.

Organizing a start up business that previously had no organization.

1. You can builder sales cycles (multiple) for Leads and Contacts 2. Leads and Contacts are separate 3. MOST IMPORTANT. The cycles are not just emails, but anything you want (snail mail, phone call, send gift, dinner, etc.)

Not much. I would like landing page capability for the web forms.

If I am not meeting or calling customers, everything I now do is in FreshSales. Integrates with lots of apps and Zapier.

Freshworks is the perfect 360 integrated suite to automate your business, so you can truly scale and make your business predictable. You can now concentrate on managing outcomes, rather than managing tasks.

My only initial complaint was a feature I required within one of the systems, however, guess what, it's in an upcoming release and we have an interim automated workaround.

A fully Integrated System and 360 View of my business. Stop the reliance on managing people to perform tasks, and create a system that allows outcomes and the ability to easily scale. The benefit is Process and Tools based Real Estate Business, which can be utilized and segregated for any starter or current employee. My IP is now built into a system and can't be replicated by anyone.

It's easier to keep track of every conversation, be it inquiries or complaints, I have had with any customer by simply calling up their

NOT ABLE TO ADD CALL LOGS TO INTO THE CRM

BEST CRM FOR ALL TYPES OF SALES TEAM IT SOLVING MY SALES TEAM MANAGEMENT PROBLEM AND ALSO TRACKING OF MY TEAM MEMBER

Integrate to emails and chat service in the company

Not able to design the template in the freshsales application

Collect the client data and promoting software

It's an enterprise level tool but priced at mid level. It has all the CRO tools under the sun and they never stay still. Incredibly helpful and responsive support team.

It's difficult to know the product roadmap.

UX and conversion issues. Massive benefits by implementing Freshmarter's A/B testing functionality alone.

Freshsales it best tools to manage your lead effectively and we can track lead and manage work accordinlgy. Freshsales will allow to setup text as per your lead. we can integrate business email to connect work.

i have use this Freshsales last couple of month and it working smoothly not fould any issue for now.

Freshsales give platfrom to manage all lead effectively and help to make regular follow up with customer.help to improve our business.

Fresh sales is amazing in the way it is super affordable, packed full of tools and most importantly is easy to use!

Support is email driven. not a fan of that with any company. Also Support when you do get on the phone is not american support and requires a little patience. However we got set up without any major issues.

We solved a work flow issue between our marketing department and our sales department. Other benefits include a clean workflow for our sales team, able o view metrics easily and of course keeping everything organized

The stages are really helpful and the notes and data helps me keep organized.

I really really dislike that you can't manually manage the lead scores. The algorithm is helpful but it'd be cool if you could manually drag up a lead to the top of your pipeline. The score doesn't always reflect the lead quality.

Lead management ...

It is one of the best tools to keep an eye on sales team activities. Most of the things we can automate which will help in minimizing the manual errors. It is a must tool that will provide a complete dashboard of all the activities like lead stage, opportunities, calls, emails etc. It will reduce the manual

It is not DIY model, support is required to start using the tool. It is loaded with heavy features and hence creating a dashboard & report is a bit difficult. A lot of effort is required to create these things and requires high technical knowledge as well

The generation of reports & creation of Dashboard is a bit difficult. If this feature has been made simple then it would be great to use the tool. Apart from that, it is very useful to manage our sales leads & follow ups

It's easier and quicker to track our clients,conversations/feedback they've had with team within the organisation.Its a tool that am also able to get all contacts and therefore easier to call and get feedback.Its also a great tool that teams uses to plan their weekly and monthly sales routes.

information scattered all over and this means you need to open different tabs I would recommend if this can be consolidated to one central tab/page I feel contact and clients shares the same meaning based on nature of our business

Monitor sales team daily activities Clear visibility of clients bases and regular feedback from the clients Able to monitor each clients and how often they are being engaged by the sales team

One touch access to whole client in my region.

Mobile platform is bulky. Not easily accessible.

Bulk mailing for marketing, Single point Contact to client. Full update of Client data and business updates in one go.

I enjoy that I can formally log and see my sales each time I have one in the pipeline. Having the ability to log and formally plan meetings that is directly linked to my google calendar makes it easy to set multiple appointments. The legend is also super easy and makes getting new appointments or leads inputted easy.

I dislike that it takes a while of getting used to, but I wouldn’t say that’s a bad thing because once you are used to it it’s very helpful.

I have fixed synchronizing time zones for clients, keeping a solid track of my pipeline. The rotten feature where you see leads haven’t been worked at all, and 30 days notifications really help to hold you accountable to sales possibilities that you may have forgotten about.

Flexibility and the integrations have helped me make sense of my business and helped s grow.

Would like bit more help with automation and the creation of marketing flows to grow further.

Customer experience is at the core of our business and we are using freshsales to deliver great end to end journey.

An easy and powerful way to track all customer contacts, setup tasks and meetings, manage project life cycles and track our sales pipeline.

Would be nice to have dynamic filters for published reports to alter date ranges rather than being required to edit the report.

Being able to track all our sales contacts, projects and tasks in this easy to use, web-based CRM, has led to an increased customer engagement level and ability to track all related sales metrics.

Freshsales best feature in my opinion is the customization. This allows us to fully customize our experience and tailor the app to our specific requirements.

I love the fact that Freshworks offers highly customization digital tools for almost anything; however, sometimes switching between apps or making changes to top-level account or profile settings is a bit clunky.

Keeping track of leads throughout the sales process and building a database of current and prospective clients.

fresh sales helps me to automate my task . It helps me to create my work flow so send automated emails to my clients create my task and get reminder for that. It gives me the idea about who is actively looking my mails etc.

1 thing i will request you to do that is if i call any clients its should come on the tops so that it will be more easy to call next client and last name i think should not be mandatory .

Its helping me to automate my task and emails to send mail with respect to clients . It helps me to make my pipeline with the help of Lead score .

Freshsales is amazingly simple to setup and use almost instantly . Refreshingly so many api and plugs in available to make a complete effective and powerful sales system.

A lot of plugins and would be nice to have a few more free features.

Contact management and organization of data.

Automation is the best part. I've been able to create a process when someone inquires on our website that feels to them like a very personal welcome message to schedule a call. Then if they don't reply it continues to follow up with a sequence of emails to check in with them until eventually letting them know that I'm removing them from the docket and then automatically removing them from my list. No more time wasted following up with leads that inquire online and then never pick up the phone or reply to an email.

It would be great if the tech support people would look at your situation and give recommendations on how to accomplish what you're wanting. Every time I've submitted a ticket they respond in an unhelpful way and each time I follow up with a question on how to accomplish what I'm trying to do. Eventually, we get there. I just wish I didn't have to handhold them to get answers on how to make things work for my sales process.

It's a huge time saver. In addition to the CRM, I like how I can see when people have opened my emails.

I’ve been with them now for a couple months and they’ve been phenomenal. Constant zoom meetings to improve using the CRM. Definitely recommend to others.

Not too much to say as far as what I don’t like, but, the only minor issue would be that the call center is all Indian and sometimes they can misunderstand what I’m trying to portray. This is only minor though and path from that they are an amazing company.

Mainly looking to automate a lot of my sales process and emails.

I have been using the service for over five years and I have to say that the service is outstanding. Never closes tickets without solution and never misses follow-ups when you raise a query .

I don't like that I am based in UK and I have to wait until crystals get back to me and USA time because it takes long for the issues to be sorted and callbacks to be made including the screen that I have to share and I have tw I don't like that I am based in UK and I have to wait until crystals get back to me on USA time because it takes long for the issues to be sorted and callbacks to be made including the screen that I have to share and I have No other way let's wait for the representative to get back to me. It's not always convenient to send screenshots and explain it in emails and this is the main place like I can think of

Increasing margin in business because of service we can offer with Freshsales help

I liked most about freshsales is simple and beautiful UI, Also like AI lead scoring feature, Reports and Report Dashboard.

Proposal template missing so we have to make proposal from out of the portal.

Currently i have only one problem is proposal or quote preparation within portal is missing. If i am talking about benefit so there is many benefit like email tracking, website activity tracking, lead management and smart sequence for mailer

Am happy to use Fresh Sales Desk it helped me in knowing daily appointments and reminding my follow up calls also Automated email is an add on to get in touch with clients.

nothing much meets my requirement as of now

started using if required any will take help

Everything. The registration is very simple. The CRm comes out of the box usable. But i can configure everything by a minimum of clicks. The solutionpage is very helpful and the academy helped me as admin getting startet even better.

There isn't really a thing i miss or dislike. Sorry.

I can structure my whole sale easy und fast. I really like the outlook-integration.

The style and layout of this system is really good and is assisting my team to make more sales. The opportunity process work very well.

I think this is a well rounded system with lots of features

Customer engagement sales tracking database mining