GoToWebinar Reviews & Product Details

When COVID-19 hit our community, all of our services for our families, including Parent Cafes, were put n hold because we could no longer meet in person. After researching and price matching other platforms and what they had to offer, GoToWebinar was our best option. From the beginning, even with longer wait times, their customer service representatives were and continues to be helpful by checking in and sending updates. Additionally, when we signed up, they made the process so seamless.

There has not been anything that we have been unsatisfied with.

We are able to meet virtually and securely through GoToMeeting. We are able to hold educational programs for our youth and families on mental health topics right from the comfort of our home.

GotToWebinar has a clean and professional interface that works well for virtual events where you want to present a speaker or panel. The best thing is the video upload feature that provides high quality video and audio playback during the session. This is the only comparable platform that has this feature and sets it apart from the rest because of it. All other platforms I've tested only have screen share for videos and playback for those results in reduced frame rate and overall video and audio quality.

The main drawback to the uploaded video playback is that you cannot scrub through the video in case you want to go back to a previous point or speed up to a later point. You can only play and pause the video and if you close it, it starts from the beginning again. Also, when video playback is started, panelist mics are automatically muted. They can unmute but sometimes they forget and it can be troublesome when you do presentations where the panelist wants to talk over videos.

We are an events based company and ever since the Covid-19 shutdown, we have had to find new ways to do business. GoToWebinar has not only allowed us to continue holding events, we are now doing more events than ever with higher attendance rates.

Ease of use, simple control panel, excellent sound and video quality, ability to record and archive webinars, post-webinar analytiics.

I wish there were tools to market the webinar from within the platform.

Conducting customer training remotely. GoToWebinar helped us save the cost of hosting customers at our facilities while still conducting effective training. This was especially important during the current COVID-19 pandemic.

The reporting is great, I also like how fast the recorded webinars become available. We use GoToWebinar for all of our practitioner hosted webinars and typically get between 1000-2500 registrations.

Audiences often experience technical issues, usually regarding sound. There was also one instance where my recording was somehow lost.

It's a great tool for any marketing team who wants to educate and collect leads. We use it as a tool for our educators to teach other practitioners about clinical topics or topics related to business management.

GoToWebinar is so easy to use! We have "guests" frequently on our webinars and there is minimal explanation necessary for them to be comfortable as using the tools (Q&A panel for example) as our team who uses the product regularly. And GoToWebinar enables all of the functionality that we want/need...occasionally, there will be a new need on our team and if it is not something that I have experience with, if I call the support team they are always very happy to take the time to walk me through how to make it happen.

The only challenges we have had with GoToWebinar are that in recent weeks (during quarantine) sometimes right at the top of the hour, we have experienced some challenges getting into the webinar. But with the high volume of online meetings right now, that makes sense and we have easily accommodated it by starting our meetings at about 5 after the hour.

This is a great way to communicate with our customers and prospects. We have used it for years and it enables us to have personal communication, remotely.

I love how easy it is to use. The dashboard and setting up webinars is a breeze. I'm scheduling webinars on a daily basis and don't sweat it because it is so quick. Also, storing the recordings on GoToStage is so helpful.

I think the control panel during webinars could be updated for organizers.

We can reach so many of our clients worldwide with webinars. We are able to use GTW to train and share information to large groups of people at one time.

Polls, Surveys and Audience view option.

GoToWebinar does not support Break-out sessions

Training Staff to WFH to provide services to clients.

I like that i can record and playback content at a later time. I also like the fact that the signup process is seamless and easy to understand, it makes online webinar and training a worthwhile experience as well. I like GotoWebinar because its the real deal when it comes to getting commensurate service for money paid.

Quite a number of the functionalities it has can be found i other similar webinar platforms, Gotowebinar needs to further distinguish itself as a leader in the webinar space. They also need to work on the User Interface and design as it looks a bit outdated.

GoToWebinar has been used by my organization to host webinars and training for external clients so as to bring them up to speed with developments in my organization, we have also used it to hold online executive training amongst top board members in my organization. The ease of using GoToWebinar has been astonishing, helping us as an organization meet milestones both in setup and in delivery.

As the title states, I've hosted hundreds of webinars on GTW. We're at around 7 - 10 webinars, each month, and we also have dozens of on-demand webinars that we offer for our clients for enhanced training options. I like the fact that it's easy to set it up, it's easy to share with prospects, clients, etc. The email functionality that allows me to send emails, reminders, etc. to attendees. My biggest pro about GTW is the ability to host live webcast webinars. Which means prospects/clients don't have to download any plugins to be part of our webinar, that is a huge win for me; and well worth the price.

There are a couple things I've noticed about GTW that are pain points: 1) If you mass create a large webinar series that is reoccurring, and you want to delete the whole series, you can click on Delete, and it prompts the warning that it will affect them all. However, it actually doesn't. So you have to manually delete the entire series, one by one. Which is a tedious and long process. 2) There has been times that when an email goes out with the recording of the webinar, that the link is broken, so I have to resend an email with a video. 3) The login process is awful. They change their website nearly monthly, and we have a partially remote workforce, located across the country, so we have multiple people hosting webinars. However, you can't turn off a 2FA security protocol, which sends the email to a person, who might not always be around. I've seen workarounds for most of these things; however, they are clunky.

Ability to host training sessions, releases, meetings, etc. in bulk with our entire audience.

We converted one of our conference rooms into a fully functional podcast studio. We equipped it with multiple microphones and cameras to properly capture our live presenters. All of our audio gear, panelist laptops, and cameras are all running through GoToWebinar in one stream. Since switching over to this style of broadcast, we've seen higher audience engagement and retainment. With all that in mind, our favorite feature of GoToWebinar is its high functionality at a lower cost then other competing software. You can see our GoToWebinar broadcasts here: https://content.nvoicepay.com/webinars

The only issue we had when upgrading to a studio setup was that GoToWebinar only allows for one microphone and camera per panelist. The work-around was running all the microphones into an audio interface and using one Organizer laptop to stream all three microphones. Each panelist then hooks up to a separate webcam and mutes their own microphone.

Our goal is to move our prospects down the pipeline, and GoToWebinar has been essential in doing that. We're able to gather information about or prospects through polling questions and Q&A, and after the webinar, we pass all of the analytics off to our sales team for follow up. Overall, GoToWebinar helps us close deals.

I have worked as a Administrative Coordinator for quite some time and I am familiar with the GoToWebinar platform. I was scheduling online and video conferences for my company's managers and our customers. This platform it's very user-friendly, can be learned in an instance, it's easy to manage and does not require IT support or expertise, it is simple to enter a webinar without worrying about any system requirements. The process of signing up and getting started with the platform was very quick and easy. The webinars can also be recorded and watched later. GoToWebinar it's a wonderful tool for spreading knowledge.

I can't think of anything that I immediately wish was different. I've never experienced any glitches while using GoToWebinar and overall have had a positive experience.

It is extremely useful in learning environments such as training where you don't necessarily have to be there physically, or interacting with our colleagues in real time, or interacting with a customer where we have to demonstrate our services. Super cost and time efficient.

I liked that GoToWebinar empowers the facilitator to block out noise from other folks on the call. It seemed easy for them to mute/unmute for questions and discussion.

The platform seems to have a dated look/feel, but that's not a huge problem because it still functions quite well.

I am able to participate in webinars that advance my professional development. It's nice to know these will be a smooth experience when they're running on GoToWebinar!

Simple set up and use. I also like the recording feature.

It doesn’t notify you if you haven’t shared your presentation.

Touching multiple clients with one presentation.

This is a standard solution that comes with all the needed features to set up and run webinars

The xls outputs could better, we have multiple (polls after webinar, polls during webinar, Q&A) would be nice to have one master file.

We have a solution that allow us to seemlessly run interactive webinars. Webinars has been our first channel to generate new leads.

Convenience of not having going to go to physical site.

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Time management and decreased production when having to be in 2 places at once.

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GoToWebinar is easy to use and works well. We've been using it for a couple of years and have never had a problem. It fits our needs and is a very effective communication tool.

I wish the print within the questions panel and other organizer info windows could be increased. It is difficult for older eyes to read.

We are a public charity with constituents spread throughout all fifty states. This type of software is the only way to reach everyone effectively. The responses we get from our webinars are always very positive, so we know it's working and is cost effective.

Quick and easy download, ease of use. I really enjoyed the interactive elements and clean interface as well.

I’m always hesitant to have to download something to my computer.

I was able to attend a summit online without travel, saving me hundreds of dollars.

Able to create or attend a meeting with others from multiple locations. Share ideas.

I have not found anything that I dislike currently.

I am able to share ideas or host a training with colleagues. We don't have to be in the same state.

I like that I can see a small preview of what I am showing on my screen. I no longer have to guess or have a colleague test that the visual is working, I can see that directly from the presenter panel.

Reporting could be a bit more useful. The new reporting options don't make it clear how I can run registration vs. attendee reports. But it's all there, just takes a few extra steps now.

I am saving time preparing for webinars - now I feel confident that they will run smoothly without multiple tests. Webinars, in general, are also a great lead generation tactic for us.