Unclaimed: Are you working at GoToWebinar?
GoToWebinar Reviews: 4.3/5 — Solid Choice
Best known as the world most popular webinar and webcasting tool, GoTo Webinar is an easy-to-use solution that allows users to host webinars, virtual conferences and events. The platform comes with robust features and integrations that allow users to engage with audiences to drive business growth.
| Company | LogMeIn, Inc. |
|---|---|
| Year founded | 2003 |
| Company size | 1001-5000 employees |
| Headquarters | Boston, MA, United States |
| Social Media |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
GoToWebinar Pros and Cons
- Hosts automated webinars
- Option to simultaneously host organizers and panelists
- Capable of hosting webcasts
- Provides webinar analytics and exports
- Integration with GoToMeeting
- Costly compared to other alternatives
- Basic plan only accomodates 100 webinar attendees
- Requires presenters and participants to download specific software to be able to use platform
Compare GoToWebinar with other popular tools in the same category.
Nothing. I was late because I assumed it work "just work". Boy was I wrong.
Doesn't support Firefox, forces you to use Chrome (strike one) because it claims there's no audio in Firefox. Well, there's no audio in Chrome (strike 2). I had to call in (long distance (strike 3) to be able to hear.
Problems to solve? Tell my bosses to stop using this and to go Hangouts instead.
The software worked fine for hosting webinars and it integrated with HubSpot.
Compared to alternatives in the market, GoToWebinar is expensive and did not provide value to our organization. When they were acquired by LogMeIn last year they unilaterally changed their terms of service to lock clients into 12 month auto-renewal terms. We switched away from their service because we found a better solution in Zoom and they auto-renewed our account without notice to our firm. There service team took 4 weeks to respond to an initial inquiry around the auto-renewal and has not been helpful in resolving the situation. For a comparable cost to what we paid for a single user license of GoToWebinar we were able to switch to a single Zoom Webinar license and roll out Zoom meetings to 10 of our users. This wasn't feasible with the combination of GoToMeeting/GoToWebinar.
We used GoToWebinar to host monthly marketing webinars for our business. The service worked okay although we found the cost to be excessive relative to other providers in the market.
The platform was easy to navigate once you were using it.
As an administrator, the launcher caused problems for not only myself but also our attendees. One day the launcher would work, and the next day it wouldn't. This decreased our attendance significantly. We are no longer customers, and I actually still have problems as a user when I attempt to watch other organization's webinars.
We switched platforms to smooth the user experience. Benefits with GoToWebinar were limited. The platform was very frustrating.
The ability to lead capture and automate the registration/followup process.
It is very expensive so if you aren't using it all the time, it doesn't justify the cost.
I initially began using it to regulate the attendees being only those who have signed up. I have since found better solutions.
Nothing positive about it. This has been very disappointing.
Besides the system wide failures, the company doesn't reimburse you when this happens. It is unacceptable. We were in the middle of major meeting, that we had been planning for months and the audio system failed. unapologetic and refused to refund us.
zero. Use another solution.
It's unfortunately hard to pinpoint something useful about the software.
We often have audio issues. A good 10-40 minutes to begin each conference call is dedicated to issues with GoToMeeting. When sharing a screen, it is difficult to read and impossible to resize on the receiver's screen. We are basically looking at a small window and there is no understandable way to resize the screen.
Communicating with remote or geo-graphically far clients and internal colleagues.
This was one of the 1st video conferencing software systems I used, so it was a bit sentimental.
Video/sound lag. Even though we had no where near the maximum numbers of users, the quality of the video and audio broke up and disconnected as if there were too many users.
We used the product for class and faculty meetings. Ultimately, we switched to Zoom.
