GreenRope Reviews: 4.3/5 — Solid Choice

Intuitiveness , ease of use , great training material & mostly friendly support team , efficient onboarding process

Nil at this point- we have a very close system fit to our requirements

Replacing 3 separate systems which don't integrate well with a single integrated solution with API's and other flexibility

help organize row data much easier, supper quick customer support

unable to add contact automatically, all good for the rest

help to organize social media feedback

Chat support is immediate if I have any questions. There is a ton of documentation and helpful videos. Questions always answered!

I have been using it for years and haven't yet tapped into its full potential! There is a lot to learn. I think having an employee dedicated to GR is the best option.

More explanation about journeys which are an important part of email marketing right now.

GreenRope's primary perk is their incredibly knowledgeable and experienced customer service team. I always have someone to chat with or speak to when I need them most and that is paramount with software that timing is so important. I feel heard. In addition, they are constantly improving the platform, which gives so much confidence and peace of mind that the software will get even better over time. The system is astonishingly versatile in that my colleagues ask if there is a way to complete a specific goal and I ask which way they prefer out of the many!

Overall, GreenRope's system includes many complex features that typically go off without a hitch. While it can seem a little rough around the edges, a platform with such a wide range of capabilities will always have a few growing pains. The nice part is their willingness to address the parts that need the polish. I have not come across any crippling or major limitations to the system as I continue to attempt to push it to its limits.

Previously, we were using Constant Contact in their cookie cutter template systems. When I joined the company and started using it, the limitations in both email customization and contact management were glaring. GreenRopes ability to accurately maintain large and many contact groups has solved a ton of organizational issues along with contact targetting capabilities. I am able to segment marketing targets to such a degree that we've had a massive reduction in unsubscribes due to being able to deliver relevant content to the right people.

I use the Contact Filter options in CRM a lot. The automation features are very user-friendly and a well-thought-out service, keeping the real scenario in mind. A combination of Journey and Work Flows features makes GreenRope a complete CRM.

The integration of SMS and Phone Services in India is not available. The international payment in US /UK cents for a local SMS and phone within India is not feasible.

Migrating from a simple email campaign using MailerLite and SendGrid to GreenRope has opened a vista of Marketing and CRM activities for the Don Bosco educative and pastoral communities in South Asia. The entire package is free! Thanks to Mr.Lars Helgeson for his GiveBackCRM for communities with low or no-budget for marketing!

I like the fact that all customer and user interactions can be tracked. Also the product flexibility is great, we have the ability to truly tailor GreenRope to fit the needs of the business. It feels more like a bespoke build rather than an off the shelf solution.

The only issue I'd say is that due to there being so many customisable options, the migration/onboarding process can be quite daunting but does get easier the further you are in the process.

GreenRope solves a number of problems and at a reasonable price. I have needed to keep a track of our deals, exactly where they are in the process, and whether my team had actioned specific tasks. Previously we had been missing opportunities, therefore, losing money. Greenrope is integral to our FCA authorisation, as it ticks many of the compliance boxes required.

The help area and live chat is fantastic, you can find answers to your questions quickly whatever the time of day

Custom objects ( although great) are not quite as interactive as we need, however this is something that the Greenrope team are looking into and for an off the shelf CRM solution I cant complain

None yet as we are still really new to the platform and are still in the set up stage, however the platform is going to help us so to deliver a premium CRM Journey to our customers

It is quite economical for the services it provides. It is like any other top customer relation management software with active and excellent customer support team. It has a neat and easy to use user interface. It does not charge per user unlike other software of the same genre. For improved creativity and conductivity, its dashboards can be customized with different colors, icons and styles. It is an affordable alternative to many software of its nature and is constantly improving with every update.

The system is not very intuitive and robust to use. It has high customization index thus making it have a steep learning curve. It is far beyond a simple CRM software. It has some tricky data exporting policy. Their user interface is not very smart and has a room for improvement. It does not have a good email integration as well. Its email does not provide attachment option which is a bit frustrating.

It completes all CRM functionalities and helps in enhancing and increasing sales. All basic activities can be managed without any hinderance and clients’ information, requirements and demands can be easily monitored.

We are a call center and we love the functionality of the CRM and we love the ability to enable a ticketing system that will integrate with the client records for history and trends. Very pleased with how robust the system is and how we can grow into it.

Not sure how to integrate all of the functions to leverage the application.

CRM and ticketing system. We are early in the deployment and the greatest benefit has been to use the WIKI feature for a knowledge base that is searchable and organized vs using a document storage like Dropbox.

I like the user interface and all the options that are available.

It was a little hard to start and understand everything to get it going.

I am solving my networking problem.