GreenRope Reviews: 4.3/5 — Solid Choice

That it is very understanding. The previous CRM i uses was not as understanding and pleasent as greenrope.

It is very understanding and effeciant. Espicially if you want to market items

Much esier to market than other CRM's

I like that I can have one hub for most of my client management, sales, and marketing needs. The Greenrope team is friendly and willing to help get you up and running. I particularly love the email and SMS automation.

There are some strange hiccups like an email that can only be linked with one company. For our clients with multiple companies, it can be challenging. It is so robust and customizable, it takes a lot of work to get it set up.

This helps our teams work together to share information across departments. It also allows me to set up a lot of automation saving me time.

Customer Representatives are always very quick with their responses and you are usually able to talk to the same rep every single time you have a question or problem unlike with our last supplier who would constantly pass your inquiry onto another person every time you email them and would take days to figure out an issue.

At this time, I wish there was dual currency set up for events. It's a new process for our customers to register for events through green rope and there are some difficulties, but after one or two failed attempts and a phone call to me, they can usually figure it out.

From a communciations standpoint it has made email campaigns and newsletter much easier to send and the analytic reports that come after it are always very insightful.

The functionality in relation to individual contacts is user friendly and easy to customize. The ability organize contacts by groups, as well as utilize advanced filtering for contacts by any field, including custom tags and user-defined fields, is very helpful for sending targeted communications and planning trips. I also very much enjoy the ability to trigger drip campaigns and workflows is a key asset within the software.

Functionality to sort, organize and filter Company information pales in comparison to the abilities offered to contacts. I think this is an essential piece that is needed on order for companies to get full benefit from the software platform.

We have solved contact list organizational challenges through GreenRope, enabling custom communications to send much more easily. Tracking Business Development leads through the custom stages has provided great visibility to our entire team.

The multiple functionalities available. Great automation functions.

Not a fan of the outdated landing page and email templates. The form templates are also outdated for the look and feel of modern form design.

Marketing automation. So far we are focusing on updating the site.

The linkage between companies and individual contacts, the level of details and history associated with the contacts, filter options, export options, campaign support, ability to customize interfaces (even though I would whish it would go even further!)

System performance (reaction time is quite slow when loading a page and this hinders the agility of the user, for example when closing or updating a CRM activity) The filter options could be more userfriendly, some of them do not work (for example we would like the option to exclude all contacts we set as OUT. It would be good to have a way to access directly to the company list without having to go via dashboard, contacts etc... It would be helpful to have a better overview of the open CRM activities accross all companies (currently it is squizzed on the left hand side of the dashboard, but for us this kind of overview is key). A usability detail: It would good to be able to sort the groups differently in the drop down on the dashboard Note I feel that the last update related to the contact overview did not add furtjer clarity and usability (you need more click to access to one contact etc...)

Campaign management I personally use GR mostly as a presales tool in order to better plan and prioritize our contact efforts. We achieved a better documentation of our presales and sales steps, a more efficient coordination between teams members, the contact history is transparent.

Breadth of functionality is awesome. Customer support is also very good.

User experience can be greatly improved. UI is very cluttered and GreenRope should look at other popular CRM tools for UI inspiration. GR is powerful as it is but using the platform is very cumbersome. Pricing is also not competitive compared to other solutions offering similar capabilities.

Lead management, Email marketing, Deal flow management. Drip marketing tools GR provides are phenomenal. Just make your UX and pricing better and you have a truly winning product.

Help is really easy to find and access, either in the chat window, via email. or by calling.

Navigation doesn't make sense to me, and I have a hard time remembering where features are located.

Great for building a contact database and tracking where customers are at. Helpful for briefing colleagues, seeing who is working with who, etc.

I really like the accessibility to develop links for events and have attendees sign up for the events and checking them in. Then automatically sending them a thank you email.

It took some time to learn how to build an event invite, but it was still pretty user friendly.

We use this software for inquiries and events. To be more organized and have a funnel for prospective students.

Easy customer entry and drip campaigns for different customer groups.

I've not got the hang of events yet but looking forward to training on it next week. The iphone app is clunky and of very little use, so I don't use it

Controlling our customer database and making good use of it.

GreenRope is easy to use and set up, yet very powerful in terms of creating groups, automation and email marketing.

The tools are not always intuitive and I feel like we've only scratched the surface of what we could be doing.

Email marketing, segmentation, reporting

The program is easy to use and works well with our CRM.

Some of the functions and settings are hard to locate when composing an email message. I also dislike that even though I'm the admin of the account that I have to approve myself to export contact lists.

We're trying to sell products to our customers. This platform helps us promote our products and services.

GreenRope replaced a bunch of tools that we were using (and paying for) that were not connected. Here's what we replaced with GreenRope: 1) EMAIL marketing 2) CRM System 3) Website tracking and analytics 4) Event registration 5) Website chat client 6) Help desk ticket system And maybe some other stuff I can't remember now... *LOL* The GreenRope platform brought these all under a single integrated system which made it easy to segregate contacts, do email blasts, track their website activity, announce and manage events, etc. I think our total cost is about the same as with the other tools but all the data is in one place so we're not cutting and pasting into spreadsheets anymore and trying to get the different apps to talk to each other. So we are saving time and streamlining our marketing / customer communications.

The GreenRope platform is VERY feature rich which is a good thing. However, this breadth of feature functionality does have a cost. The system is not super intuitive to use and the GUI is not as smooth and updated as some other apps. Because all the functions are integrated, it takes some time to figure out how all the data flows together and there is a LOT more to learn. In addition, the system is customiseable, which in general is good, but this again results in adding some complexity to the platform. If you just want a casual CRM system or email blast system, GreenRope is probably more (and more complex) than you need. When you get bigger though and want to start integrating some of your marketing activities, GreenRope should be on your short list.

We were looking for an integrated CRM/email/marketing system to help us stay in touch with current customers and market to prospects to try and move them to be paying customers. What used to take 4 or 5 different tools that did not talk to each other is all handled now by GreenRope which has saved us time and helped us keep in better contact with customers and prospects alike.

I work in sports where I interact with lots of fans everyday. Greenrope allows me to log interactions efectively and make the most out of my member interactions.

I am not the biggest fan of the layout on the interface. It can be sometimes hard to follow and looks a bit dated.

During our ticketing season, greenrope allows me to log any "problem," customers I have and keep a detailed log of them that I can later address.

This is best for simple tasks, like uploading files to share, sending emails to lists. I've been on it for about 10 years and the look and feel of it has not changed much. It's not difficult to use but also not very intuitive for users, in my opinion.

It's kind of ugly as far as the look and feel of the platform. Could use a little love in updating the program to make it more aesthetically pleasing and modern

Mostly a place for me to store files to be shared in a short link format.

The ability to create automation to help run my business more efficiently

Sometimes it feels a little clunky, but I'm still learning

Automation, CRM, Email, Sales funnel... GreenRope is helping to keep all things organized for me.

I like that it allowed us to get creating with our email blasts and several different ways to track clicks and open rates.

The email templates were limiting. Some formats could be customized and certain boxes were in a designated place that couldn't be edited.

We were able to reach out to students and faculty regarding events and programs with ease.

The support. The software itself still has lots of ways in which it can be improved, but I can always trust that whenever I have an issue, I can get a quick response from the support team to address my concern. They have amazing support!

The software itself needs an entire UI overhaul. They are good at adding features, but as they do so, they seem to just slide them into places that don't really make sense. They ought to take a look at the UI as a whole and do a fresh revamp.

It certainly makes it much easier to track all of my leads through greenrope with the IMAP sync feature. It has saved a lot of time from keying information.

I like using the media storage and being able to create a link to a document.

It is aesthetically ugly overall and a bit difficult to navigate for a person like me who I consider myself a basic user - not a techie nerd but not dumb either. I think it could be much more user friendly and intuitive for an average person. It seems like it was designed for people who are very tech savvy.

Having a place to store documents

Value of tools vs competitive products is much better

A bit difficult to use which is partly due to all that it can do.

More detailed client info and action plans.

Easy stat tracking, sending newsletters, lots of web tools

hard to modify forms and surveys using CSS, overview layout is a little cluttered

gettig clients to click on am advertiser link or form to request information

The ability to combine mass email, tracking, and a CRM are unbeatable. Great price point

Not very user friendly, lack of in depth reporting, confusing UI

As the entire marketing and sales department for our company, having a one stop shop saves me a lot of time

The email tracking capability. It's awesome to be able to see summaries for every email broadcast we send out.

Makes it hard to search and filter through contacts. We would like to be able to add multiple dates to one contact and be able to search them by date but we still have not found the best way to do this without adding multiple user fields labeled Date. We already have so many user fields to try and manage.

Solving spam problems. Learning a lot about rules of email broadcasts.

Greenroom's customer service support is outstanding. From chat to email to support from your sales person. Messages are answered promptly, and if the person you are working with does not have the answer, he or she will find to for you. No complaints!!! The platform appears full featured and meets most small/medium businesses' CRM and sales automation needs.

There is a steep learning curve and the help menu rarely seem to provide the answers, especially to what is assumed basic questions, however a quick chat usually solves the issue. My biggest challenge is that the platform is not intuitive at all and you will need training to fully understand the workings. The platform too is a bit clunky and old fashioned looking, it is not responsive and the app for iPhone does not meet the needs of an on the go sales person, especially annoying since the site is not responsive and can't be used on phone or tablet easily.

Sales Automation, inbound and outbound sales, workflow management and drip campaigns.

Greenrope covers most of the basics but is lacking in some areas.

Lack of email tracking among other things

Business development and marketing departments use it mosty.

Not sure - the ability to create Email templates

Lots of things - most often errors in functionality.

Drip Campaigns - emailing clients

Easy to use and really functional for business, great client service and support so far.

There´s lefting some tools, like one to be able to delete different files at the same time in the storage, and a tool to be able to see the status of our contacts when we export a list, and also it has a low storage memory,

It is efficient to communicate something to aour contacts, we are able to send thems in a really easy way. Easy to use and really helpful statistics tools, though it could get some much better in that part. Great organization of contacts.

We use the E-mail automation functions at ItsPayd daily. The tracking reports are great for seeing how effective your messaging is. Greenrope is an all in one solution for CRM, E-mail automation, and event management.

Greenrope was obviously designed by a programmer, for programmers. The biggest flaw is that in order to use all the functions correctly you need to know HTML.

Greenrope is helping us identify interested prospects and maintain prioritized communication through the e-mail tracking functions.

The customer service and help aspect of GreenRope was extremely useful and always immediate to respond. Live chat function could answer questions quickly and efficiently

I found creating email templates to be difficult in GreenRope. Not enough flexibility in terms of creativity and design. The process to save templates and use them at a later point was confusing and not user friendly. Although the customer help was very useful, felt we utilized it too often

GreenRope allowed us to expand our network of customers and professional connections, house New and old contacts and communicate on a large and small scale with these contacts.

The email blast is part of their software and a 3rd party isn't needed.

When importing data, mapping can be time consuming. Email blasts are not as easy as they should be to create.

We are able to send out mass emails quickly.