GreenRope Reviews & Product Details

help organize row data much easier, supper quick customer support

unable to add contact automatically, all good for the rest

help to organize social media feedback

Chat support is immediate if I have any questions. There is a ton of documentation and helpful videos. Questions always answered!

I have been using it for years and haven't yet tapped into its full potential! There is a lot to learn. I think having an employee dedicated to GR is the best option.

More explanation about journeys which are an important part of email marketing right now.

GreenRope's primary perk is their incredibly knowledgeable and experienced customer service team. I always have someone to chat with or speak to when I need them most and that is paramount with software that timing is so important. I feel heard. In addition, they are constantly improving the platform, which gives so much confidence and peace of mind that the software will get even better over time. The system is astonishingly versatile in that my colleagues ask if there is a way to complete a specific goal and I ask which way they prefer out of the many!

Overall, GreenRope's system includes many complex features that typically go off without a hitch. While it can seem a little rough around the edges, a platform with such a wide range of capabilities will always have a few growing pains. The nice part is their willingness to address the parts that need the polish. I have not come across any crippling or major limitations to the system as I continue to attempt to push it to its limits.

Previously, we were using Constant Contact in their cookie cutter template systems. When I joined the company and started using it, the limitations in both email customization and contact management were glaring. GreenRopes ability to accurately maintain large and many contact groups has solved a ton of organizational issues along with contact targetting capabilities. I am able to segment marketing targets to such a degree that we've had a massive reduction in unsubscribes due to being able to deliver relevant content to the right people.

I use the Contact Filter options in CRM a lot. The automation features are very user-friendly and a well-thought-out service, keeping the real scenario in mind. A combination of Journey and Work Flows features makes GreenRope a complete CRM.

The integration of SMS and Phone Services in India is not available. The international payment in US /UK cents for a local SMS and phone within India is not feasible.

Migrating from a simple email campaign using MailerLite and SendGrid to GreenRope has opened a vista of Marketing and CRM activities for the Don Bosco educative and pastoral communities in South Asia. The entire package is free! Thanks to Mr.Lars Helgeson for his GiveBackCRM for communities with low or no-budget for marketing!

I like the fact that all customer and user interactions can be tracked. Also the product flexibility is great, we have the ability to truly tailor GreenRope to fit the needs of the business. It feels more like a bespoke build rather than an off the shelf solution.

The only issue I'd say is that due to there being so many customisable options, the migration/onboarding process can be quite daunting but does get easier the further you are in the process.

GreenRope solves a number of problems and at a reasonable price. I have needed to keep a track of our deals, exactly where they are in the process, and whether my team had actioned specific tasks. Previously we had been missing opportunities, therefore, losing money. Greenrope is integral to our FCA authorisation, as it ticks many of the compliance boxes required.

The help area and live chat is fantastic, you can find answers to your questions quickly whatever the time of day

Custom objects ( although great) are not quite as interactive as we need, however this is something that the Greenrope team are looking into and for an off the shelf CRM solution I cant complain

None yet as we are still really new to the platform and are still in the set up stage, however the platform is going to help us so to deliver a premium CRM Journey to our customers

It is quite economical for the services it provides. It is like any other top customer relation management software with active and excellent customer support team. It has a neat and easy to use user interface. It does not charge per user unlike other software of the same genre. For improved creativity and conductivity, its dashboards can be customized with different colors, icons and styles. It is an affordable alternative to many software of its nature and is constantly improving with every update.

The system is not very intuitive and robust to use. It has high customization index thus making it have a steep learning curve. It is far beyond a simple CRM software. It has some tricky data exporting policy. Their user interface is not very smart and has a room for improvement. It does not have a good email integration as well. Its email does not provide attachment option which is a bit frustrating.

It completes all CRM functionalities and helps in enhancing and increasing sales. All basic activities can be managed without any hinderance and clients’ information, requirements and demands can be easily monitored.

We are a call center and we love the functionality of the CRM and we love the ability to enable a ticketing system that will integrate with the client records for history and trends. Very pleased with how robust the system is and how we can grow into it.

Not sure how to integrate all of the functions to leverage the application.

CRM and ticketing system. We are early in the deployment and the greatest benefit has been to use the WIKI feature for a knowledge base that is searchable and organized vs using a document storage like Dropbox.

This CRM system has all the features your business needs, and then some, to effectively communicate with prospects and clients. Also everything you need to keep your business growing.

Not having enough time to learn all the features.

Staying connected with clients and easily offering consistent value. Converting prospects to clients and scheduling events.

I enjoy the "Automation" journey aspect that allows the CRM to intelligently perform followup chores for me. Example to send a .PDF brochure once they request information, and automatically follow up with another letter, or video attached campaign to keep communications ongoing with our new prospects.

Difficult to learn at first, at least for me, however to be fair, I self trained without guidance. Although I figured out most everything, this has many features, and scenario possibilities that will require, the helpful Green Rope Staff.

Automating response, and tracking website and email delivery from newsletters,forms, emails. Posting to social media is also simplified and allows me to keep in touch with potential clients and prospects.

It's simple, functional and does most of what we need it to do.

Would like it to have better syncing ability with ones personal email.

We have streamlined our internal processes and information capturing with Greenrope.

Full-featured experience right from the beginning. Your business doesn't have to upgrade to get the best features. Plus, there's no additional fee for additional administrative users.

The learning curve was a bit steep, but the GreenRope support team was very helpful.

Automated email was our biggest issue. GreenRope makes it easy to capture user data and segment the users/subsribers into pratical groupings. Then automating the messages we send to those users becomes much more simple.

Greenrope provides focused, informed and responsive support on their platform's features and functionality. I have found this to be one of the most important aspects and greatest value when implementing automated features for our campaigns. I have confidence if we run into a poblem that a Greenrope support representative has in depth understanding of what we are trying to accomplish and how to execute on their platform.

I would like to have a process to stand up landing pages with more flexibility. I am not very familiar with HTML. Greenope has plenty of templates but still require customization. This has been a time consuming process but not aware of an alternative.

We are running multiple inbound marketing campaigns as well as initiating a pipeline pocess with a true digital integrated evaluation process. Greenrope covers these needs well. We now have benchmark data so we can begin creating realistic performance objectives for marketing efforts as well as sales conversions.

We like the ability to assign auto workflows.

Nothing yet. Some complex features take some getting used to.

We have not yet fully implemented the CRM. We expect great results from much better drip marketing and consistent workflows.

Great value and service, loaded with features

User interface could be enhanced and data in out for business owners and their companies can be streamlined

There's information overload and too many pieces when creating a operating system with marketing on mind. Many smb like us do want nor have the time and resources to customize a Salesforce. Greenrope provides a great solution at a fraction of the price

What I like best about GreenRope is the customer service - including the very knowledgeable and accessible expertise on bounce and spam filtering challenges - and the price! I've worked with all the big Marketing Automation and Email Marketing Platforms and a lot of the smaller ones too. GreenRope is better than all of them at keeping their customer service promises. They train you well and they understand the both limitations of their system and (whether those limitations are intentional - to protect us from ourselves - or on the roadmap to be improved). For medium sized emailers the system does a LOT of what the big marketing automation platforms can do for a lot less money.

Some of the contact management side of things is a little clunky - requires one or two more steps than perhaps necessary. But whatever you need to do can get done. Also, it's a bit too easy to set up and send a campaign using the wrong "group" which can make reporting by group error prone.

Better bounce management - which means more clicks and more long term and near term value - plus lower monthly costs for a medium sized non-profit client.

I like the cost for all the features offered. We are able to have multiple salesman track their customers from an initial lead to final sale. Marketing is able to see what efforts are working and which ones are not.

There are sometimes bugs in the software but tech support always quickly fixes problems.

We are able to help our sale and marketing teams work together in a coherent fashion. Both generating leads, and converting them into customers. Also in helping us determine the quality of leads.

I made a few suggestions on changes to help deal with unconfirmed subscribers. By the next business day, they had put one of the suggestions into place making it a lot faster to resolve some of the subscriptions. I value that on all my help requests they answer quickly and follow up to make sure the issue is resolved.

I have used several of the top email services, but none give me the ease of use and level of value that GreenRope does. It isn't perfect, but it's the closest one to that level that I've found.

We send emails all over the world in English and Spanish. With GreenRope we can create signup forms in either language and get a high rate of email past all the different spam filters. With other companies, we had trouble with certain countries blocking email due to the server they were sent from.

We are a very small (>10 employees) company, and Greenrope is the perfect solution for our email marketing and client management system. It is affordable but provides us with all of the options we need to manage existing clients and potential leads, send out emails, and track leads on our website. We are very happy with the platform, and the customer service is excellent. I'm able to chat with someone at almost any hour of the day or night and receive a quick, experienced answer.

The admin is simple and at times a bit clunky. It's not as sleek as other more expensive options, but because it provides us with what we need, I can get past it.

We are able to easily manage existing clients, track potential leads, send out marketing emails, and track leads on our website.

I like how everything is under one roof and in one place with emailing, web traffic monitoring, lead management and more. I looked long and hard to find a solutions to our online needs and GreenRope is working well for us. There is still a lot for us to take advantage of and we're working on that as well.

Because it is so powerful, there is quite a learning curve to using the system. I also would like to have them have a graphic artist polish their templates and their styles. It does look a lot like programmers have designed everything. Wouldn't take much to add "class".

We send a lot of emails each month and track the click throughs, We monitor our websites for traffic and usability. We track our customers and their usage of our systems.