GreenRope Reviews & Product Details

I like the organization on the platform.

the interface cna use some help it is not too user friendly

it is solving our email markeitng journeys

Lots of functionality. Email templates, surveys, reminders. This is a nice program for tracking and communicating with contacts. The customer support is fantastic!

Honestly, I only have positive feedback.

Sending communications to all our contacts. Categorizing contacts into different groups. Sending customer satisfactions surveys.

It is very simple to use and simple to understand. I could easily figure what's going on with a contact since all info is easily accessible

It is not as simple to create new email templates.

Complete organization of customers' data. Centric location for information and day-to-day control of activities.

The price for the functionality is great.

You can't copy email directly into an archive

CRM, better tracking

Visibility into who is viewing our website is great!

It would be very valuable to our company if we could copy emails straight into greenrope

CRM

The one-on-one help paired with tutorials

The time it takes to navigate self learn

Lake of follow up with our customer and prospect lists. Gaining new business.

I've been using Greenrope for over 4 years. It's very easy to navigate and there are always improvements being made. Customer service is amazing! Everyone is so nice and very helpful.

My main issue is exporting information. I would like a way to export info on prospects based on the number and type of emails they click on. As of now (I could be wrong) there's no way to do this except by going to "email tracking" and doing it by each broadcast. It would be nice to be able to do this from a prospect's profile.

We use Greenrope strictly as a database for prospect information and for sending emails.

The easy to customize features of the lead filters. The cost as well is also very low compared to other CRMs out there.

The inability to use color coding on the lead view screens for different status' of the leads. The inability to export the CRM activities.

We are able to easily track our tasks as well as provide easy to read metrics of results.

The ease of navigating through the site, adding new contacts and viewing CRM activities.

There are a lot of areas where it would be helpful to be able to export information into a spreadsheet for sorting purposes and also for mailings we do.

No problem solving, however it's nice to have all our prospect data in one place.

Offers a good data base for your contacts. And offered drip email campaigns at a reasonable price.

A bit hard to use. Other than that that I like the product. Took a long time to get email campaign up and going.

GreenRope provides a solid prospect database and the automated drip campaigns keep my time investment down once they are started.

The service and support has been excellent, professional and prompt. The product is robust and easy to use. I have been extremely satisfied with all the features and functionality and coupled with their ad-hoc videos, you have a product that sells itself.

I have not found any issues with the product so far.

We have been growing steadily and our message looks better via Greenrope while the tools provide allow us to mine the information for additional business.

I can get to a client record from the Dash Board screen by entering a portion of their name, company name or email address.

It has tons of features which is great but I don't use most of them and some of them are very complicated. I wish there were a way to seamlessly integrate GreenRope with my company email but I have explored this with corporate and there is not an easy fix. Also it would be great if there were an easy way to scan a client's business card (front and back) and load the image in their CRM record. I know I can add their photo but being able to add and image of their business card would be far more beneficial for me.

I am able to keep track of all of my clients and categorize them by their respective interests in businesses I have listed for sale. Again the feature of being able to pull up a client record by entering a portion of their name, company name or email address is a huge benefit.

Email marketing, website integration and sales tracking with work flow features.

The shopping cart could use improvement, it would be nice to have some smart search features in certain places, like when I;m trying to find a particular document or email to tweak and resend.

Mainly the sales flow, tracking and having 1 spot to see all activity and opportunities between our administration department and our sales reps.

I liked that it allowed us to both use it for our emailing service, as well as for registration for events.

Some of the functionality was not exactly intuitive or user friendly.

We used it primarily for automated marketing, and found it to be the best tool we tested for mass emailing our database of contacts, as well as being able to register people simultaneously for events we were advertising.

GreenRope is a comprehensive product that really looks to help companies create robust closed-loop marketing systems. The team is very response and happy to help your team be successful.

The event module requires a double opt in that may confuse some clients.

We were looking for a CRM that helped us understand how our constituents were interacting with our brand online and at our events. GreenRope gives us visibility into these interactions and helps us be more data-driven marketers.

Customer Representatives are always very quick with their responses and you are usually able to talk to the same rep every single time you have a question or problem unlike with our last supplier who would constantly pass your inquiry onto another person every time you email them and would take days to figure out an issue.

At this time, I wish there was dual currency set up for events. It's a new process for our customers to register for events through green rope and there are some difficulties, but after one or two failed attempts and a phone call to me, they can usually figure it out.

From a communciations standpoint it has made email campaigns and newsletter much easier to send and the analytic reports that come after it are always very insightful.

The functionality in relation to individual contacts is user friendly and easy to customize. The ability organize contacts by groups, as well as utilize advanced filtering for contacts by any field, including custom tags and user-defined fields, is very helpful for sending targeted communications and planning trips. I also very much enjoy the ability to trigger drip campaigns and workflows is a key asset within the software.

Functionality to sort, organize and filter Company information pales in comparison to the abilities offered to contacts. I think this is an essential piece that is needed on order for companies to get full benefit from the software platform.

We have solved contact list organizational challenges through GreenRope, enabling custom communications to send much more easily. Tracking Business Development leads through the custom stages has provided great visibility to our entire team.

The multiple functionalities available. Great automation functions.

Not a fan of the outdated landing page and email templates. The form templates are also outdated for the look and feel of modern form design.

Marketing automation. So far we are focusing on updating the site.

Breadth of functionality is awesome. Customer support is also very good.

User experience can be greatly improved. UI is very cluttered and GreenRope should look at other popular CRM tools for UI inspiration. GR is powerful as it is but using the platform is very cumbersome. Pricing is also not competitive compared to other solutions offering similar capabilities.

Lead management, Email marketing, Deal flow management. Drip marketing tools GR provides are phenomenal. Just make your UX and pricing better and you have a truly winning product.

The linkage between companies and individual contacts, the level of details and history associated with the contacts, filter options, export options, campaign support, ability to customize interfaces (even though I would whish it would go even further!)

System performance (reaction time is quite slow when loading a page and this hinders the agility of the user, for example when closing or updating a CRM activity) The filter options could be more userfriendly, some of them do not work (for example we would like the option to exclude all contacts we set as OUT. It would be good to have a way to access directly to the company list without having to go via dashboard, contacts etc... It would be helpful to have a better overview of the open CRM activities accross all companies (currently it is squizzed on the left hand side of the dashboard, but for us this kind of overview is key). A usability detail: It would good to be able to sort the groups differently in the drop down on the dashboard Note I feel that the last update related to the contact overview did not add furtjer clarity and usability (you need more click to access to one contact etc...)

Campaign management I personally use GR mostly as a presales tool in order to better plan and prioritize our contact efforts. We achieved a better documentation of our presales and sales steps, a more efficient coordination between teams members, the contact history is transparent.