Helpshift Reviews & Product Details

What I like best is the fact helpshift delivers a smart and intuitive service and turns out easier to the database understand each chat with the usage of AI as well.

What I dislike is the matter that some bugs and errors are being commonplace in my daily work. It's difficult to deliver a great service when you are facing this type of problem. So, for example, there're chats has already come to me with 10 minutes of waiting. This is not acceptable.

The problems I'm solving are the clients' demands, first of all, and providing lots and lots of information to our bot to develop more tags related to the service. Thus, chatting with clients can be more accessible as we forecast their problems. Also, the benefit includes fast response and transparency.

O Helpshift é uma ferramenta incrível para quem trabalha com atendimento ao cliente. Possibilita a troa de mensagens, envio de arquivos, organização de texto, e também, um atalho para que o cliente envie arquivos. Eu consigo atender vários clientes simultaneamente. Também é possível visualizar os comentários do cliente sobre o atendimento e a avaliação geral, que se torna um incentivo para aprimorar meus serviços.

Ultimamente a plataforma tem travado bastante. O cliente não consegue visualizar as mensagens, e em outros casos, não somos notificados sobre as mensagens que os cliente enviam. Aparentemente, o problema foi resolvido.

Agora consigo enviar imagens e figurinhas para o cliente, deixando o ambiente mais descontraido. Também consigo observar o que posso melhorar no meu atendimento através do feedback do cliente.

Eu amo que é uma plataforma usada para a comunicação da empresa com os clientes. Eu adoro usar para poder fazer meu trabalho e estar conectada em tempo real com os cliente. Estamos resolvendo problemas diários pela plataforma, com isso, a empresa está sempre podendo melhorar e ver o que está tendo problemas relacionados aos clientes para podermos melhorar diariamente. Isso é incrível. Não são todas as plataformas que tem essa qualidade que essa tem. Estamos sempre buscando superar e entregar um melhor produto na nossa empresa, e o helpshift ajuda da mlehor forma possível. Eu fico muito feliz em poder usar e compartilhar aqui o meu relato. Continuem sempre melhorando e atualizados para que as empresas possam sempre usar e melhorar os problemas dentro da empresa. Obrigada por serem os melhores.

Não tem nada que eu não goste nessa plataforma. Uso diariamente por causa da empresa onde trabalho e me ajuda muito. Uma plataforma que está sempre atualizada. Com isso, não tenho nada para reclamar dessa plataforma. Amo usá-la diariamente, me ajudando com os problemas da empresa.

Todos os problemas diários da empresa onde trabalho são resolvidos pela plataforma, então me ajudar muito. Fico feliz em poder resolver todos os problemas da empresa pelo helpshift, isso é muito bom. Trabalhar com uma plataforma sem ter problemas, pois já temos que resolver coisas diariamente e isso é excelente. Fico feliz em poder usar todos os dias para trabalhar!

- Queues - Views - Easy settings - Contact with Nikola - Bots

It is difficult to answer this question. Maybe choose other options for customer satisfaction survey?

- Game player tickets. The benefit is the tool itself. Definitely better than Zendesk.

About Helpshift I like the fact that I can add as many tags as I want to the tickets I work with. This is a feature that I could not use in the previous tool, where I could assign only one tag per ticket. I also like that tickets can be divided in categories according to the importance of the customers I am dealing with, underling which needs to be prioritized. I also like the fact that I can see which device customers are using and the details about their profile. This extremely helps me with my everyday requests.

Sometimes it is difficult to understand how to get some features. The whole tool should be more intuitive. At the same time, I believe that every user should be able to add any options in order to better organize their own work. In my case, indeed, I need to ask someone else for the permission to add some tools and wait for their approval.

With Helpshift, I answer the complaints coming from our customers. They might differ and not only be negative. Indeed, we reply also to our players' feedbacks and suggestions. Thanks to Helpshift we can verify the information provided pretty fast through the Metadata option.

Easy access for customer Improved communication KPI Tracking Stats

Tickets from the App and Web should be possible to merge under one account.

Customer queries , quick answers , better ticket management

Conversations, bots, faq and campaigns in one dashboard. Everything in one place without the need for additional integration between these systems.

Different criteria and filters in campaigns, automations etc. Limitations in API.

We are using HelpShift to support our players on mobile games.

I really like the tool, I use it since I joined the company where I work. It has been two years using this tool and I feel totally safe in saying that it has benefited the entire operation of my work. When you really learn to use all the resources, there are no limits to how far the tool will take you.

Many times the tool had errors and it made me a little nervous. But the support of my company soon got in touch with the support of the tool and they helped instantly. It was extremely gratifying to know that because the tool was what commanded the operation of my company and without it, we would be left without action.

The tool was what commanded the operation of my company and without it, we would be left without action. When you really learn to use all the resources, there are no limits to how far the tool will take you. I said that above and I repeat. The productivity of the operation, when compared with the previous tool, is exponentially higher.

Helpshift is a very good tool for customer service requests for mobile apps. It is very easy to offer a fast customer support. Automations, FAQs and templates help you to deal with a lot of requests in your day-to-day business. Data and analytics in PowerBI are great too.

The handling of requests that come directly via web form or e-mail could be a bit better, mobile is clearly the focus here, but in general they continuously improve their product. We have been using Helpshift for a number of years and improvements have been introduced all the time.

It's the best way to provide customer service to mobile app users.

I Ike that it's almost streamlined communication with our clients.

I dont like that when clients respond I am not notified.

We used it to solve any client and server issues with our company's application.