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Helpshift Reviews & Product Details
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improving agent resolution statistics and boosting user satisfaction with their in-app experience.
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| Capabilities |
|
|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
HelpShift Interface and Email reply capability.
Search Filtering is somehow difficult to use.
Customer service and technical support
There is a macro on what have to say to customers.
I don't see anything, all about helpshift is fine.
Customer's inquiry about subscription, refunds,make reservations and ticket verifications. Using helpshift, it is more easy to respond to customers concern.
All the features and functionality of the helpshift. Easy to navigate and search information within helpshift.
Maybe the sudden disconnecting from the server.
Customer Service Tickets
I like the ability to mention team mates making it easier for us to communicate.
Recently, there has been outages that really affected our productivity.
Email problems. One way to deal with email problems is with emails. I guess.
The ability for our app to upload logs and Helpshift to directly link to those logs.
User interface isn't always straight forward, but still much better than others.
Mobile app.
The organization of the categories. It's also very easy to find your "open issues"
People can take your case from you. Sort of frustrates people because you've had a way to assist the guest & it's done the complete opposite.
Less pain points, convenient way for guest to be assisted, and great sorting system of issues. All responses are received via phone, so very helpful!
The way i can see the cases that I have to work on.
I think the user manual could be more specific for the solution provided.
I manager customer access, with helpshift a can easily solve the customer problems.
I love that we could get the reports about agent performance easily
it would be better if we have drill through options in analytics
reporting issues.
Best thing i loved in helpshift is the search query function where you can easily check all the old cases with good survey
Well i guess the capability of helpshift to read colored tx email.
Outlook.com
How simple and smooth everything has been formatted.
Errors that very rarely occur when using helpshift
How caught up or behind your team is.