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HubSpot Service Hub Reviews: 4.4/5 — Solid Choice
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excellent option for managing customers and progressing them through your funnel. As a result, Hubspot’s Service Hub’s an incredible range of features, including team management tools available via higher plans and real-time reporting.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
HubSpot Service Hub Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Compare HubSpot Service Hub with other popular tools in the same category.
I like all the options that are included in HubSpot. It is a great CRM that offers so many different tools within.
I wish the upload limit was bigger. We upload a lot of GIFs and I know they take up so much space, I wish the upload process for them was faster and the limit was larger.
HubSpot is helping us solve the problem of user activity. We were able to create a form using the landing pages and monitor the usage of our pages that way.
The integrations within make it easy to find everything you need in one place.
I wish the reporting was a little better for the sales side of BDR roles
It helps us solve our customer success process and automating that to stay in youch with more clients.
Service Hub makes managing and tracking your clients' entire lifecycle simple and reliable. Service Hub works smoothly with HubSpot's sales and marketing offerings to ensure that all client interactions are tracked and managed through their lifecycle.
The only downside to Service Hub is that there is not a simple, native way to migrate ticket history from other services (ex. Zendesk) and associate them with clients. For the best experience with Service Hub for ticket management, start with Service Hub from the start of your process development.
Service Hub solves the problem of needing to store client requests, training, issues, and communications all in one place. Additionally, our entire ICS team can access the client records and history, making handoffs seamless and pain free.
How easy it is to jump in and start using Service Hub - configuring the inbox is quick and easy, automating tickets to route to the inbox keeps things organized and lets you manage your service team easily!
There's no mark read/unread feature for the conversations inbox, some of the features in the Service Hub Pro subscription should really be available in Service Hub Starter, even if they have limits.
manage customer service and support, provide a comprehensive knowledge base, and gain insights from feedback surveys
I like that it is so easy to use and is very easy to find any information you are looking for and they have a very good customer service system as well
I have not found anything that I do not like in my endeavors.
It makes it very easy for me to communicate with customers and resolve their issues as well as log my emails all in one easy place.
The API is very useful for my role but having the ability for everyone in the company collaborate is wonderful.
Merging tickets could be easier if it just showed the tickets for the contact you are viewing
Providing history on the tickets gives a quick method of been able to identify the issues when reaching out to customers.
EASE OF USE! I really enjoy getting work done efficiently and hubspot helps me attain all of my goals at work. 10/10 stars!
payments system can be kind of wonky! it is important to have a good accessible payments system for support people.
billing, troubleshooting. The benefits are that Hubspot makes it pretty easy to figure out and their support is responsive.
Me encanta que hubspot pueda programar reuniones y poder tener conversaciones vía chat, correos y llamadas. Una funcionaldiad que aprecio son los fragmentos personalizados ya que me ayudan a responder de forma estandarizada y con mejores tiempo de respuesta.
A veces en ocasiones en el chat de hubspot se "envian mensajes", luego de que se refresca la página en realidad dicho mensaje nunca se envió. Esto no es muy recurrente pero si sucede en algunas ocasiones.
Actualmente la empresa Soluciones Alegra brinda un software de contabilidad y facturación, por ende, es necesario brindar soporte de como utilizar el software y brindar ayuda con los errores, hubspot nos da las herramientas para brindar dicho soporte.
Very straightforward and easy to use. We use the inbox for emails, sales leads, and the knowledge base. I have enjoyed using it for our team!
nothing! Maybe if the knowledge base could more advanced functionality that would be great!
Solving a shared dashboard for all incoming messages - able to assign owners, comprehensive knowledge base, a database for sales leads and contracts!
we use it for helping and controlling our clients
we can make all the integrations we will like to
help to keep in contact with our clients
