HubSpot Service Hub Reviews: 4.4/5 — Solid Choice

We transitioned from free hubspot seats to service hub to gain access to the knowledge hub feature. With it, we are able to provide high quality standardised responses to our frequently asked questions.

My complaint is with understanding which hubspot features were tied to which product and how they overlapped. We still aren't sure if there is a better combination of hubs we could use to achieve everything we are trying to do through hubspot.

We were finding that a lot of customer interactions revolved around difficulty understanding the same few features and wanted to be able to quickly access well-written responses to them. By using service hub over other products it is able to be integrated into our other Hubspot processes.

The service hub is super helpful, it allows my team to connect, assign tasks, and set deadlines for goals that we have internally.

Haven't found anything I dislike so far!

Hubspot service allows me to get the help I need when I need it! It makes the platform very easy to use.

I love how clear the layout is. Everything is so easy to comprehend, making the user experience so smooth.

Sometimes I get emails from the conversations, and sometimes I don't. Probably user error, though.

Allowed us to create a comprehensive knowledge desk that is a huge help to supply customers with learning information.

The best about HubSpot Service Hub is the fact that I can keep neatly organized all my tasks and tickets, making my workload way lighter than it was. This tool compared to it's competitors, is on another level. Little to no bugs, nor glitches. Extremely happy my company chose this service company!

The only thing I dislike sometimes is that I consider it could be more user friendly and have more simple images so it does not look as cluttere as it typically does.

HubSpot service hub is solving the organizational issues I experienced in the past, keeping my tabs in order along with my tickets and tasks! My business performance has definitely increased!

I love that once I get a new client, I can manage them, their contacts, training schedules, and check-ins with HubSpot. All of my emails are logged for each of my clients. This lets me know when I need to check in on them.

After going to HubSpot Academy I understood more about the processes and day -to- day functionality. Some of the work flows are a little challenging if you have not done so though. Hubspot is "mostly" user friendly.

Management and tracking of the level of training for each client. Timeline for check-in calls and monitoring of emails and conversations for clients. Lists of clients and contact information.

The ability of find info on customers fast and easy.

I would like to be able to select the top contacts to show in the company view.

I can keep up to date with the contact and follow other conversations from marketing and sales.

It is very user-friendly. It also allows me to get ahold of a real person if need be.

Sometimes there are just too many nuances and options.

HubSpot Service is helping me create a renewals department and accurately forecasting upcoming renewals.

I like working out of a pipeline. In my role, the pipelines and the different status' really help me stay on top of my work. It's very clean and not cluttered when answering work.

One of my main dislikes is the lack of visibility in the queues that does not really highlight what needs following up with. I could be missing a simple setting but previous platforms make it easy to see what is more active vs ones that are not. Some panels are not quick access making my role time consuming some time.

Nothing special for what I need to do. The main reason for coming to HUBspot was for some of the other internal teams. I am more productive and clients have a better view of our support.

I love being able to track the lifespan of an account from the beginning of the sales process to the current day. Viewing email correspondence between clients and various internal departments helps me research issues and get to know the client before I reach out.

I have no dislikes at this time. I believe the HubSpt Service Hub is very efficient and user-friendly.

HubSpot allows my team and me to remain organized and ensure that our workload is evenly distributed. The automation capabilities and templates within HubSpot enable us to save time. We can research account issues more efficiently.

Hubspot is a complete platform. i love it

there is nothing I don't like. it's perfect

you get control over all customer data

The ticketing service and knowledge base. My team can work together to quickly update and publish fresh articles online. Additionally, the Tickets are quite helpful.

I am still looking for the same. but I am sure, I won't find anything

We can track the number of emails each team member must respond to, the tickets we receive via support email, the keywords we should include in our self-help public resources, and more with Hubspot's assistance. Create content in multiple languages; it's a plus. use numerous live conversations

Me gusta que el CRM, sea muy completo y este todo integrado

que a veces las actualizaciones se pegan y no todas las integraciones funcionan como el caso de cloudtalk

tener una ficha del lead y tyodas las gestiones para conocer mas lo que necesita

I enjoy HubSpot because it is easy to pick up where something was left off. For example, if a colleague is ever out of the office and we need to follow up on an inquiry, we can easily do so! HubSpot is an excellent tool for companies with a strong focus on sales and growing relationships with prospective clients.

The thing I dislike about HubSpot is that sometimes it is not the most user-friendly platform. It can be hard to track "open conversations" assigned to someone else.

I would really like the option for emails to be sent with high importance. Also, sometimes if I am pasting a template with screenshots, the screenshots will not paste in the text body.

I like that we can pull up any report that we want. We only need to worry about putting all the data in site

Nothing really. But I think the integration aspect can be more seamless.

Mainly reports. We don't need to hire a business analyst to pull up all the reports we need. HubSpot automates it for us!

The most helpful about HubSpot Service Hub is the Knowledge Base.

I do not dislike anything about HubSpot Service Hub.

We use the Knowledge Base as our FAQ.

I like the ability to build workflows is useful

no reassign replies is quite annoying on the live chat.

Customer support

The support is amaxingly helpful and they always find a way to help, even if they cant do it the first time initially.

Hubspot nearly has it all. All they are missing is a step up in their ticket reviews.

It allows for quick and easy ticketing, and it makes replying to our clients easier.

The ability to organize your tasks , track your progress and status Pipeline actions within an organization

limited privacy , sharing pipelines within an organization

technical support, It help desk, Business strategy conversations , business analyst , data analytics

Alt er samlet på et sted og det er veldig enkelt å holde oversikt over kundeoppfølging. Er spesielt fornøyd med autogenererte tasks, templates, deals og aktivitetsloggføring.

Jeg skulle ønske at det var mulig å integrere deals opp mot aktivitetsloggføring enda mer. I noen tilfeller blir det litt dobbel loggføring i systemet som jeg gjerne skulle vært foruten.

Vi bruker hubspot som vårt CRM-system og det hjelper oss å ha kontroll på både nye og eksisterende kunder.

Tickets management and automation flows.

UI&UX could be better, but it's a small thing

Support Ticket management. Lead management. Customer management. etc

Everything is all in one place and access to reports is very easy.

There isnt really anything i dislike at all.

use of Hubspots customer feedback and the tools associated with it.

The way we are able to use our own integrations with HubSpot had helped us reach an efficiency we have never before had. We use HubSpot on a day-to-day, auction-to-auction basis, and it has helped us communicate with our client basis more effectively. We use the Deals, Tickets, and Contacts to manage our various clientele effectively.

The only downside we have seen is the time it takes for community suggestions to be implemened.

The problem we have solved is how we handle our auction registrations. Since setting up our integration, we can see new customers as they interact with our online platforms.

The versatility of this tool is out of this world. It makes our ticketing system easy to handle, and the customization it gives is top-notch! It is incomparable to other previous tools that I've used before.

Even though it is one of the best products, I've tried. There's no such thing as a perfect product, but this is just me nit-picking, and I am pretty sure that the tool's lag will be addressed in the future.

The way that we can customize it to our preference.

The HubSpot Service Hub Knowledge Base is essential for our clients. It is so easy to add articles, edit articles, and display information in the correct way.

I find the Feedback Surveys lack a little bit of functionality, but we still use them when needed.

HubSpot Service Hub solved all of our issues with FAQ documentation. Organization of those critical knowledge base articles is key to our customers and team. It is so easy for the team to add new articles and update old ones. We are also starting to use Tickets, which will eventually help our Customer Success Team.

The platfom is laid out in a way that makes sense. Its clear where things are. The tools are named in plain english, so its very easy to know what does what (conversations, workflows, snippets, etc)

I found the chatflow setup tool to be rather unintuitive. I would like to be able to see the entire flow at once. and not only one branch at a time. ANd the why if/thens are handled feels a little cumbersome

Creating a combined inbox for our onboarding, support and engineering team spread across 3 separate companies. With one single point of contact for our customer now, the supper process is greatly improving

Customization - which helps to configure the tool the way we like to use it, we aslo can define multiple departments to get through the whole ticketing process which acts more like an erp solution

noting is least helpful, it is a great tool for ticketing and also throws accurate reports, it also helps user to view emails as conversations which further gets created as a ticket

challanges on looking on to emails which hubspots creates a conversation which helps us not to miss even a single email

It allows all communications to be in one place, meaning our customer service teams and sales teams are connected with their communications. The ability to build a knowledge base for our customers to view via livechat is extremely useful, and reduces the amount of time answering FAQs.

No option for anonymous feedback surveys, this would be a useful tool

Hubspot is allowing us to service our clients much more efficiently with easy-to-use tools. Historically, there has been a disconnected between our teams but Hubspot opens this up.

The ticketing system helps us a lot by organizing the details and where the concern is based on the stages. The workflows, properties, stages, and objects can be customized based on your need and how you intend to use them. Also, the reports feature easily visualizes the data input in these properties or stages. Lastly, the feedback survey boosts presentability as it can connect to other objects within the platform.

Most of the features that we were looking for in a platform are already in Hubspot. In terms of visualizing reports though, I hope we can stack data when reporting about the different properties related to the Service Hub.

What helped us a lot is the organization of contracts that we handle, at what stage the contract is in, and the capability of associating communication in one or multiple objects.

I like the way I can prioritise and sort my ticket, have a centralised solution to email and communicate with both my colleagues and my customers and always have visibility on what happens when I am not directly involved in customer interactions.

I think a customisation tutorial depending on the role in a business or in a company, would be ideal. the flexibility is great, but it can be overwhelming if you do not know what you want to see.

Having one solution to manage communication with users, track deals and monitor customer interaction team-wide. Also it helps me having everything in one place without having to open multiple apps. I also like the template options a lot and the po-up emssages that can be installed on our web page.

The best thing about the HubSpot Service Hub is the user-friendly interface; you don't need tips/tour guides to get familiar with the application.

Auto refresh updates is something I couldn't find inside the application.

Hubspot allows us to communicate and get in touch with our product's end users, allowing a smooth experience to assist the users with their queries.