HubSpot Service Hub Reviews & Product Details

The ability to accurately maintain the status of your ticket pipelines, the clarity it provides while allowing for team collaboration, and the ability for your customers to self-serve via the knowledge base and provide feedback on the service that they have provided!

Nothing that I can think of. My favorite part about Hubspot is their constant innovation, and release of new features. With the rate at which things change daily... this is a huge plus.

We utilize the service hub for our call center, current customers, job production, and past customer inquiries. It allows for greater clarity amongst our team to stay organized and productive.

As a Project Manager, I use the Tasks function the most as this keeps me organised and on track with all my Projects. As well as this the Sequence and email templates are great at keeping engaged with our customers and ensuring everything we send to them is professional and trackable.

There isnt really anything I dislike, I have tried to get my head round playbooks but I am struggling with the functuality of it. I think this function has great potential but I just can't get it to work well for me and what I do day to day.

We have been able to view more and more Project data on a day to day basis. We now have all of our sales / deals information in there which gives me a better understanding of the work in our pipeline which I need to start thinking about delivering and getting scheduled in.

I like the easy of tracking of customers

I wish it was compatible with more applications

Solved tracking issues and communication. Easy of work flow benefit.

It´s easy to use and monitor the KPIs of my team. I can follow the tickets received from customers and update existing ones. It´s fast to track de goals and commission.

The mobile version it´s not usable from my perspective as a manager. I can´t follow the KPIs and tickets, it´s difficult to find the contact of the customers and goals.

I can follow all the sales processes in Hubspot, which is great because I don´t need to use anymore else to follow the KPIs of my team and report them to my management

Handy business evaluation tools, insightful sales & marketing analytics, amazing customer support system, customizable working environment, and plenty of API integration possibilities.

If workflows could be less complicated, that would be great. Other than that - excellent stuff.

I solve anything from marketing to customer support, to product management. Other colleagues track their sales and ensure the client base keeps on growing.

The review section of the Hubspot Service Hub let me set-up my Net Promoter Score survey on a recurring basis.

As with all software, it takes a few steps to set-up correctly, but it is well worth it.

We are getting better insights into customer issues, and when recontacting customers, we can solve old problems that allow us to serve them better.

The automated feedback survey functionality

Ability to integrate feedback with our ERP

We were using so many different tools before onboarding with Hubspot. The benefit of managing CX, Sales & Marketing are fantastic, we recently added service hub so that customer feedback was available per contact.

Ease of use, can see all pertinent info, automation, and email tracking.

I don't have anything I dislike so far. I have used a few different CRM's and this is the best so far.

We use the ticket system to delegate tasks to team members, input po's, take chats, and answer info requests.

Super easy and straightforward to use. d

I haven't come across any as of yet. dddd

Easy for everyone to keep track of issues with your customers

I like that Hubspot is focussed on a lot of different working processes. I have the feeling that every process could adapt to Hubspot. For my work I only use approx. 10% of the tools available.

That I can't turn off fields that I don't use. Since Hubspot is built to help almost all businesses, I find myself sometimes searching for the right place because of options and tools I don't use. It would be nice to be able to personalize the pages.

Keeping track of orders and leads. I can't remind every customer obviously, and especially not when I have more people working in the same dealstage. Hubspot helps us to keep track of everything.

Having a single source of truth for all customer information has been invaluable. My team are able to find everything they need quickly and easily. Compared to other CRMs we reviewed it is significantly easier to use.

There are often many ways places to store the same information, which introduces the possibility of duplication or badly managed filing. This is more about training the team to use Hubspot more than a flaw in the product

Setting up several different surveys has allowed us to quickly gather customer feedback and report on it easily. It has certainly made us more productive and allowed for better self-reflection

Jack of all trades. There are so many services that they offer and excellent services. I love the integration of Gmail.

Chat service needs some tweaks. I would love some pre-built chat services that can be used for any generic scenarios.

Document Flow, Marketing, Chat, Knowledge Base, Calendar, Meeting, etc. Very easy to use and easily customizable.

It is easy to use and easy to get others to learn the CRM and how to followup.

I wish there were more tools that could be used in the starter package or an a la cart buying possibility.

We are now logging leads, following up better with each and creating appointments. The benefits have been amazing.

I best like the Hubspot deals, quotes, live chat, Tracking systems. I really happy to lead generate it's too beneficial to generate revenue.

I didn't dislike anything because the all the services provided which clients want. Also, Hubspot services support is too good.

- Lead generation - Tracking systems. - meeting calendar Systems. - All the data sync

Very helpful and answered my questions in an easy to understand manner. They didn't over complicate things.

The half hour time-frame was limited. I would have asked more questions if I had more time.

We are just onboarding the new service hub and we're looking for basic tasks that it could serve. Being able set up a section such as an FAQ section will be great.

It's an all in one package to drive traffic, gain customers and turn leads into sales which ofcourse helps the company scale much better compared to a traditional model

Not gonna lie, it's a bit pricey as dedicated tech support costs extra but it gets the job done and it's the tool that I need and prefer for my business. Excellent product.

A. Its all in one. B. Its social media integration is great. C. It's lead tracking is very intuitive. D. SEO is much easier. E. It has an integrated CRM F. Helps we edit my website pretty easily.

The ability to assign the ticket to a team and at the same time keep the ticket owner unchanged. The ability to view tickets according to their status in columns. The ability to create a custom view and get back to general view in just one click.

Indeed, reporting takes a few minutes to reflect what we have done. So I need to wait if there is any change on tickets. It is just this point that I have in my mind.

We handle tickets quickly, increasing customer satisfaction by replying to customers once we receive a ticket. Ticket automation and getting notifications sent to team members for each action on their tickets.

Creating a Knowldge base trough Hubspot was very easy and intuitive. Subtitle that offers a short answer to your question is such a clever idea to help your clients find answers and it also helps search engines, which is very useful. Categories and subcategories are also helpful and allows you to better understand which topics are connected while creating your knowledge base. Adding icons to your categories makes user experience better and makes the page personalized.

I don't like the fact that you cannot just delete a category if there are still articles inside, and that the category only shows up when there is an article inside. I understand why is that, since every article needs a category, but sometimes you just want to see all categories laid out on your screen, even though you don't have articles ready for each one.

HubSpot Service Hub helped me set up a knowledge base. At first I thought that it was just going to be a page for clients to find the answers they need, but soon after our team started using it aswell, so our service became more standardized.

The knowledge base is simple editing and publishing and its integration into our website.

The design of the web is old fashion. I would love to see more colors.

Organize and manage the customer's information, communication, and deals.

I like the chat feature to communicate with the support team. They always offer quick and in-depth responses. Not only do they provide answers to your questions but complete solutions, including building workflows, forms, and examples for me.

I don't have any dislikes necessarily - the only downside is when chat is offline, which is very rare.

For us, we use a lot of the features in HubSpot and are learning new features all of the time. We have utilized the support team to assist us in exploring the features and troubleshooting our existing setup.