HubSpot Service Hub Reviews & Product Details

A professional platform in its field Ease of use and handling Amazing results

I think there are no negatives, but I can comment on one thing, which is the somewhat high prices

Good communication with potential clients and what benefits me is the large number of sales

I love that it is so easy to organize and control your workflow. I can manage my tickets with ease, I can follow up on former contacts and can create reports to visualize my performance. I find these reports particularly helpful to track performance.

The customer service can be a bit slow at times, although when they do reach out they are always helpful and kind. Though this is not a common occurance and they are always there to hear out our questions and requests.

It is providing an all in one point of contact with our customers and potential leads as well as allowing us to follow up on our performances. It is removing the need to go between platforms by providing many services in one place.

Very self service, all features and tools are very self service and Don’t require technical input

The reporting and data function needs some work. The AI functionality could be improved

Support for in live orders, managing customer communication

The ability to build your own ticketing dashboard and organise it how you want.

The knowledge base doesn't support sub categories

Provides an easy to use interface and integrates nicely with Jira.

Live Chat is very helpful- knowing that somene is there for you

I don't like auto responses - they never answer the question

setting up specific inframton and reports

I like how Hubspot is so organized and user-friendly. The layout is straightforward and users can easily understand what buttons to click. It also allows users to personalized the layout.

There's not much that I dislike about HubSpot but since it is a web-based system, sometimes it takes a while to load. Overall, I am very much satisfied with the use of the system.

It helps in easily tracking the tickets and deals created per client. It also allows users to send emails and integrate the business email within HubSpot so you can maximize the use of the system.

The Kanban-style board makes it easier for me to assess where troubleshooting issues lie for my customers and ultimately get issues resolved in a timely manner.

Blocking e-mail spam can be a bit annoying and distracting while working out of a swim lane. It doesn't happen often but would like to see a little more improvement in this court.

We are definitely able to let our Customer Success team prioritize customer issues using Hubspot. This saves a lot of time and effort on what next steps look like.

The Knowledge Base and the ability to have multi-brand Knowledge Bases.

Currently lacking the ability to clone or copy a Knowledge Base article from one branded Knowledge Base to another without manually copying and pasting.

It allows us to host all of our help desk assets in one place, including providing insights into which articles are helpful/unhelpful or viewed the most.

I love the simplicity and clearly categorized information Hubspot provides. I can find what I need quickly, including other peers' contact with companies - a must for AR.

It is easy for peers' to create duplicate Hubspot accounts for companies, making it challenging to work around as an AR specialist. There should be some way to find and merge companies without having to do it manually.

It is essential to have a clear understanding of what conversations are taking place between clients and my peers to collect on and set up conferences for outstanding invoices.

My favorite thing about HubSpot is how well integrated the whole system is. You're never more than a click away from accessing different components of the system.

There's a bit of a learning curve to get fully up to speed on all the features but the Academy resources are really helpful.

Automating marketing emails to be able to send contextual content to a growing audience.